Infiniti Q50 Complaints

514 consumer complaints on file.

#11507350February 15, 2023
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
The car was being driven on a normal day and while in gear and driven the car stalled and would no longer shift automatic. The car will not come out of 3rd gear. Took the car to repair shop and was told is a known issue with this model and even the transmission or transmission valve body needs replacement. Infinite will not issue recall and I have reach out to corporate on the issue the repair want 8,000 to replace transmission the car is out of extended warranty that was purchase on the vehicle I’m only the second owner of the car well maintained and should not be having this issue of a self maintained transmission with a vehicle worth 25,000 wen brought.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494052November 17, 2022
ENGINE
The car needed new sprockets after 105K miles. I haven't seen anyone else have this problem, so my car maybe a lemon. But just in case more people start reporting it, I just want to make sure it's on record. The dealership has no idea why they'd fail, as I have had regular, full synthetic oil changes. It's a hefty repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493583November 15, 2022
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
Vehicle was purchased December 2021 upon purchasing the vehicle I noticed the horn was not functioning, vehicle was taken back to dealership, they corrected the issue, then months later horn isn't functioning at all. Nor is Lane Departure Warning, Lane Keeping Assistance, Parking Collision Warning, Rear Cross Traffic Warning functioning on car. The automatic rain sensor isn't working at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493585November 15, 2022
FUEL/PROPULSION SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
While driving vehicle if you suddenly stop vehicle would stop, however when applying pressure to gas pedal vehicle would not move, if foot is left on pedal car would jerk and then proceed forward. Unlike other vehicle after breaking hard vehicle would move without hesitation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490234October 20, 2022
STEERING, SUSPENSION
This car has been drifting to the right since bought causing premature tire wear which has now been 5 sets of tires in 36k miles. The front right tire always seems to blow out. Alignment has always been knocked out in within weeks. Several independent shops point to defective bushings while infiniti doesn't see the issue. This same issue was recalled for the 2016 models. I've replaced the knuckle and lower control arm and now stays aligned but seems to causing premature tire wear and blowing the right front tire. I cant get more than 10k miles out of a set of tires and constant fighting with the car drifting to the right. I have several more documents. The consumer stated the reason for the drifting, the tire tears, and alignment knocking was due to a defective rack and pinion. The consumer stated that the dealerships are refusing to replace the defective part on the vehicle under the warranty that is now expired. Paying for alignments and tire replacements is a waste of money considering the root of the issue has not been fixed yet. The consumer stated that due to the multiple issues, they will not be able to do a private sell of the vehicle. The only option would be to sell it to the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488591October 10, 2022
ELECTRICAL SYSTEM
All or one of the doors lock preventing someone from exiting the vehicle. This could be extra dangerous during adverse weather conditions or in the event of an emergency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487593October 3, 2022
STEERING
I was driving and tried to turn but had lost complete control of the steering and hit the curb infront. Luckily i was only going 5-10 MPH so the impact was not terrible. My biggest concern is a lot of times my mother drives that car who is permanently disabled in one hand so I can only fear what might happen if she was the one driving the car.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11486689September 27, 2022
VISIBILITY/WIPER
My sunroof exploded when I was driving. No warning. Weather was perfect where I was. No other vehicles around me, I was completely alone on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486389September 26, 2022
AIR BAGS, POWER TRAIN, LANE DEPARTURE: BLIND SPOT DETECTION
this car is being sold at nice car inc and they have erased codes from car air bags wont deploy if and accident occurs 1 turbo on car doesnt work and the car smokes runs hot the and will shut off or wont Accelerate over 10 miles per hr I was not aware of this until after purchase and i had car checked out that is dangerous and hazardous they also have called using my name pretending to be me and made false insurance claims the car… I could only upload so much but a certified mechanic stated they deleted codes from vehicle and its not listed on carfax they give. They are endangering lives of Americans and scamming insurance companies because the car doesnt have safety features that should work
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485567September 20, 2022
POWER TRAIN
The valve body/TCM. Yes the vehicle is available for inspection. The valve body/TCM shorts out on the car unexpectedly and can happen at any time causing the car to be unable to go pass third gear. This can occur on the freeway, or when trying to avoid an accident. This is an known problem with Infiniti’s & there is also an service bulletin associated with this problem. This vehicle has be inspected by the dealership and they confirmed the issue. There are no warning light or and thing prior to this event. After the failure this codes popped up P0720 & P0500. This occurred on Aug 13, 2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485255September 19, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2014 Infiniti Q50. The contact stated while driving 40 MPH, she noticed the check engine warning illuminated on the instrument panel. Additionally, the contact stated she heard a loud noise coming from the vehicle. On another occasion the contact stated while driving at 10 MPH the vehicle started jerking. The vehicle was towed to the dealer but was not diagnosed. The manufacturer was contacted and informed of the failure but provided no assistance. The contact was referred to the NHTSA Hotline. The failure mileage was 147,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482700September 2, 2022
ENGINE
Engine failure due to porous motor and oil deprevation related to a tsb
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479021August 12, 2022
SERVICE BRAKES
Brake Pedal sinks to floor slowly at Red Lights. Randomly vehicle will yank seat belt back when abs module detects no brake fluid pressure once in a blue moon. This is because of the defective ABS module hydraulics leak internally from the factory. As brake fluid heats up the internal leak gets worse. Most likely check ball to pump or out valve leaking by. Model year 2015 for sure. I never got it covered under warranty because the problem starts out very random and takes a lot of time for it to always happen. Dealers will just say no problem found. ABS module cost $1k for me to buy at the dealer. Now I have brakes all the time again no thanks to a factory defect module randomly giving poor to no braking power. Internet forums of 2014-2016 have many people saying the same thing. Not the master cylinder, it is an internally leaking ABS module and will have no codes. Not happy about paying to replace a factory defective part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478714August 10, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
The Blindspot on my car needs a sensor to signal a cars presence. I have to turn my neck and head all way around to see which is unsafe for myself and others on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477968August 6, 2022
STEERING
The backup camera (parking assist camera) image is flipped left/right. The backup video display shows the rear view of the vehicle and super imposes the direction of travel with turn based on the position of the steering wheel. With image flipped left/right reversing the vehicle is counter intuitive and does not match the super imposed directional guidelines. When this malfunction occurred I nearly crashed into a parked car while trying to reverse into a parking spot. There is no indication of the malfunction. Driver must realize the image is flipped and turn in the opposite direction. This is definitely a safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475430July 23, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
-When braking while hybrid and engine system are attemping to determine the power draw the vehicle will propel forward increasing momentum of vehicle rather than braking. -Vehicle is available for inspection. -This issue can cause collision due to the sudden undesired propulsion of the vehicle, as well as addition unnecssary use of the braking system. -Dealer states this is normal condition. -Vehicle has only been inspected by dealer. -There are NO warning signs, indicators, or alerts. Issue first started around 35,000 miles. -In addition the drivetrain might also affect the ability to propel forward. While in slow speeds (10 mph and below) the vehicle the vehicle will stutter making take off difficult from complete stop. Additionally, vehicle stutters just the same while braking to come to a stop (10 mph and below) making it difficult to navigate a safe stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475435July 23, 2022
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I brought a lemon from premier auto kc out in Kansas city, Kansas! I was sold a lemon and have had major problems with the car since
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472140July 2, 2022
SEATS, ELECTRICAL SYSTEM
The top of my drivers side heated seat got so hot it melted the leather without the heated button even being pushed in the on position.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11468105June 8, 2022
AIR BAGS
Air bag light came on which can render air bag inoperable in case of collision. Dealer states not under warranty. This is their results: UPON INSPECTION, FOUND DTC B00A0-00 TO BE STORED IN AIR BAG SYSTEM. Correction AS PER ITB19-024B, RECOMMEND 75 ZERO POINT RESET (CALIBRATIONS AND SYSTEM RESET/REPROGRAMMING NOT COVERED UNDER WARRANTY)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468060June 7, 2022
UNKNOWN OR OTHER
My vehicle suddenly jumped then accelerated slowly and wouldn't get past 3rd gear while driving on I275 (speed limit 55MPH) proceeded to mechanic, error code 0720 speed sensor output related to transmission. Then was told by Infiniti and another auto body repair shop that it most likely in models 2014-2016 it was a transmission assembly that needed replaced. that Infiniti was given a service bulletin that they should not just replace the speed sensor. I believe this should be a recall. My vehicle has less than 60,000 miles and has been garaged and has had all maintenance completed. This is a safety issue, Infiniti is aware of this and it is also a costly repair anywhere from $2500-$3000. I am asking for a recall of Valve body for Infinite Q50 2014-2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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