Hyundai Veracruz Complaints

662 consumer complaints on file.

#11220353June 15, 2019
ENGINE
MY OIL LIGHT CAME ON--GLOWING FAINTLY RATHER THAN BEING FULLY LIT. THE OIL LEVEL SEEMED DOWN A TAD SO I ADDED A QUART. LIGHT WENT OFF. CAR SAT FOR A DAY. WHEN I STARTED IT UP, IT SEEMED FINE. NO WARNING LIGHTS.I DROVE ONTO THE HIGHWAY. 20 MILES INTO MY TRIP THE OIL LIGHT FAINTLY GLOWED. SO I STOPPED. I STARTED THE CAR UP AGAIN & THINGS INITIALLY APPEARED FINE. THE OIL LIGHT WAS OFF. BUT BEFORE I TRAVELED EVEN 1/8 OF A MILE OIL LIGHT & CHECK ENGINE LIGHT CAME ON. AT THE SAME TIME THE WARNING LIGHTS CAME ON, I COULD NO LONGER (EASILY) STEER THE CAR. I'D LOST THE POWER STEERING. THE CAR HAD NOT STALLED. WITH CONSIDERABLE EFFORT I GOT THE CAR TO THE SIDE OF THE ROAD. I HAD THE CAR TOWED TO A SERVICE STATION. THE SERVICE STATION SAID I NEEDED A NEW ENGINE. 1 YEAR AGO--CAR HAS YET TO BE FIXED. THEY WON'T TELL ME IF THEY'LL PAY COST OF REPAIR IF THEY DETERMINE THE ENGINE DAMAGE WAS DUE TO RECALL-RELATED PROBLEMS. THE COST OF HAVING CAR TOWED TO HYUNDAI DEALERSHIP & DIAGNOSTIC WORK IS TOO HIGH. AS THEY REFUSE TO TELL ME WHAT WOULD BE COVERED IF DAMAGE WERE DUE TO THE RECALL ISSUE, IT IS POINTLESS TO PAY TO HAVE IT TOWED AND EVALUATED. THEY NEED TO TELL ME IF THEY WOULD COVER COSTS IF THEY IT IS RECALL RELATED DAMAGE. THEY WON'T ANSWER THAT BASIC QUESTION. IT WON'T BE REPAIRED UNTIL THEY DO.IT'S BEEN A YEAR SINCE I HAD THE ORIGINAL ARGUMENTS WITH THEM. HYUNDAI NEEDS TO ANSWER A BASIC QUESTION: IN THE EVENT THAT THE FAULTY PARTS RELATED TO THE RECALL HARMED AN ENGINE WITH 170000, WILL THEY PAY FOR ENGINE REPAIRS-YES OR NO. THAT DOES NOT EVEN REQUIRE THEY LOOK AT THE CAR. IF THE ANSWER IS "NO" I WOULD NOT SPEND MONEY TO HAVE IT LOOKED AT BY THE DEALERSHIP AS THEY HAVE CHARGED ME BEFORE FOR WORK THAT WAS DUE TO ANOTHER RECALL.I HAD TO REFUSE TO PAY AND WRANGLE WITH THEM IN ORDER FOR THEM TO RELEASE THE CAR WITHOUT CHARGING ME FOR THE COST OF RECALL RELATED REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219456June 12, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
PASSENGER MIRROR BURNED. BROUGHT TO HYNDAI, THEY DIDNT KNOW WHAT CAUSED IT NOR CAN GIVE AN ANSWER TO.CANT SEE TO PASS AND GET OVER. DOOR LOCK FAILURE ON DRIVERS DOOR AND KEY LOCKONG. WILL UNLOCK DOORS BUT WILL NOT LOCK. CAR HAS BEEN IN SHOP 10 DAYS. MULTABLE DONTKNOW ANSWER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195783April 12, 2019
AIR BAGS, STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
MY CAR WAS IN AN ACCIDENT AND WAS TOTALED IAND NONE OF THE AIRBAGS DEPLOYED RESULTING IN INJURY TO MY DAUGHTER SHE WAS DRIVING EAST ON PARK BOULEVARD AND ANOTHER CAR TRAVELING THE SAME DIRECTION WAS IN THE LEFT-HAND TURN LANE AND DECIDED NOT TO TURN AND PULLED OUT AND SHE HAD HIM.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11195427April 10, 2019
ENGINE, POWER TRAIN
AFTER HAVING MY VALVE COVERS FIXED 2 X'S FOR LEAKING UNDER WARRANTY/RECALL IT STARTED LEAKING A 3RD TIME AND FINALLY LEAD TO ENGINE FAILURE WHILE AT THE DEALER TO BE FIXED AT 101143 MILES 11/2017. THE TRANSMISSION STARTED SLIPPING INTERMITTENTLY ABOUT THIS TIME ALSO. DEALER SAID TRANS NEEDED REPLACING. AFTER A LOT OF ARGUING AND RESTLESS NIGHTS; THE DEALER COVERED A REMANUFACTURED SHORT BLOCK. I HAD TOO COVER EVERYTHING ELSE, $4200. A LITTLE OVER A YEAR LATTER THE ENGINE STARTED MAKING UNPLEASANT NOISES FOR 10-15 SEC ON A COLD START. DEALER SAYS THESE ARE "NORMAL ENGINE NOISES" AND I GOT ABOUT 5-10 MILES FROM THE DEALER AND THE OIL LIGHT CAME ON AND THE ENGINE MADE KNOCKING NOISES INTERMITTENTLY. I HAD THE CAR TOWED TO A DIFFERENT DEALER IMMEDIATELY. OIL PUMP BAD AND NEEDS ANOTHER ENGINE. SAME ENGINE HAS BEEN RECALLED BY HYUNDAI FROM 2011-2014 FOR PREMATURE FAILURES, BUT NOT THE 2010. I HAVE TWO MUCH OLDER NON-HYUNDAI CARS WITH CLOSE TO 200K MILES ON THEM AND I DON'T HAVE ISSUES LIKE THIS AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192242March 28, 2019
UNKNOWN OR OTHER
THE CAR IS STILL HAVING THE OIL LEAK ON TO THE ALTERNATOR LIKE THE RECALL STATED. THIS IS MY 3RD TIME REPLACING MY ALTERNATOR ON A BRAND NEW CAR I BOUGHT OFF THE LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190593March 21, 2019
AIR BAGS, SERVICE BRAKES, ENGINE
REPLACE ALTERNATOR AND VAIL COVER GASKET AND HEAD LIGHTS AND BRAKE LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190603March 21, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
REPLACE BULBS IN HEAD LIGHTS FRONT AND BACK AND ALTERNATER AND VALVE COVER GASKETS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183399March 1, 2019
AIR BAGS
AIRBAG LIGHT CAME ON. DEALERSHIP SAYS THE PASSENGER OCCUPANCY SENSOR HAS FAILED AND IT WILL COST $2600 TO REPAIR. THIS SEEMS VERY DANGEROUS AND LIKE IT SHOULD NOT FAIL UNDER NORMAL WEAR AND TEAR. THE SENSOR CAN NOT DETECT IF A CHILD OR ADULT IS IN THE PASSENGER SEAT, MAKING THE CAR INCREDIBLY DANGEROUS! THIS HAS HAPPENED TO SEVERAL OTHER HYUNDAI VEHICLES AS WELL. CLEARLY A SYSTEMATIC PROBLEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181129February 19, 2019
VEHICLE SPEED CONTROL
WHEN TRAVELING AT SPEEDS OF 25 TO 35 MILES AN HOUR THROUGH RESIDENTIAL AREAS THE VEHICLE SPUTTERS AND THE CHECK ENGINE LIGHT COMES ON. I TOOK IT TO THE DEALER IN MARLTON, NJ BUT THE CHECK ENGINE LIGHT HAD GONE OFF AND THEY STATED THAT THEY COULD NOT DO DIAGNOSTIC TEST IF THE ENGINE LIGHT IS NOT ON (THAT MAKES NO SENSE TO ME). THIS HAPPENED AT 112,000 MILES AND IT IS STILL HAPPENING NOW AT 140,000 MILES WITH NO RESOLVE. I'VE HAD THE SPARK PLUGS CHANGED, THE BATTERY AND ALTERNATOR CHANGED AND HAD THE MECHANIC RIDE WITH ME IN THE VEHICLE TO WITNESS THE ISSUE. WHEN THE VEHICLE SPUTTERED WITH THE MECHANIC IN THE CAR THEY STILL COULD NOT EXPLAIN TO ME WHAT IS THE CAUSE. I ASKED IF THEY COULD CHECK THE FUEL PUMP, BUT YET AGAIN THEY STATED THAT WITHOUT THE CHECK ENGINE LIGHT ON THEY WOULD NOT BE ABLE TO RUN A TEST AS THEY NEED TO KNOW THE CODE THAT IS REGISTERING FOR THE ERROR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180845February 18, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
CAR WONT START, TOOK IT IN TO THE SHOP FOUND OUT OIL WAS LEAKING ON TO THE ALTERNATOR AND THAT THE VALE GASKET IT LEAKING OIL. TOOK IT INTO THE DEALER 4 YEARS AGO TO GET IT FIX FOR THE RECALL. HAD THE CAR FOR 5 YEARS AND HAVE CHANGED 5 ALTERNATORS, AND 5 BATTERIES, NOW THAT I HAVE PUT A NEW BATTERY AND ALTERNATOR AGAIN, THE CAR WONT START NOW WITHOUT GETTING IT JUMPED OFF. WE HAVE TRIED DISCONNECTIOING THE TERMINAL WHEN NOT DRIVING BUT THAT ONLY WORKS SOMETIMES. CALLED THE DEALER AND THEY SAID THAT THEY COULDN'T FIND ANYTHING WRONG AND THAT THE CAR WAS OKAY EVEN WHEN IT WOULDN'T START IN THERE SHOP AND THEY HAD TO JUMP IT OFF AND EVEN PITTING A NEW STARTER ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175716February 8, 2019
ELECTRICAL SYSTEM, ENGINE
VEHICLE'S ENGINE COMPARTMENT BURST INTO FLAMES WHILE I WAS DRIVING, WITHOUT ANY WARNING, THERE WAS NO COLLISION. COMPLETELY DESTROYED ENTIRE FRONT END. FIRE DEPARTMENT COULDN'T FIND THE CAUSE. UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11173423January 31, 2019
ELECTRICAL SYSTEM
IN NOV 2017 MY 2008 VERACRUZE (98K MILES ) STARTED LOSING POWER, INDICATOR LIGHTS FLASHING THEN IT DIED IN THE MIDDLE OF AN INTERSECTION. TURNED OUT TO BE A VERY OILY ALTERNATOR. IT WAS REPAIRED. 1 YR 1 MONTH LATER EXACT SAME THING HAPPENED. AGAIN THE ALTERNATOR WAS OILY AND NEEDED REPLACED. NOW 2 WEEKS LATER I'M STARTING TO SEE THE WARNING SIGNS ( FLICKERING LIGHTS, DEAD BATTERY IN THE MORNING 1 TIME, POWER SEAT MEMORY POSITIONING BUTTONS NOT WORKING) CALLED NEAREST HYUNDAI DEALERSHIP ( OVER 2 HRS AWAY) TO VERIFY THAT MY CAR WAS INCLUDED IN THE RECALL. I WAS TOLD IT WAS BUT IT HAD BEEN REPLACED IN 2015. BUT THAT I COULD DRIVE IT TO SPOKANE, HAVE IT DIAGNOSED POSSIBLY HAVE TO RETURN OB A DIFFERENT DAY FOR REPAIR AND THEN CONTACT HYUNDAI TO SEE IF THEY WOULD HELP . ITS GOING TO COST $900 TO REPAIR! PLUS THEY WANT ME TO DRIVE OR TOW MY CAR 2 HRS AWAY FOR NO GUARENTEE HYUNDAI WILL AGAIN FIX THE GASKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172467January 28, 2019
ELECTRICAL SYSTEM, ENGINE
THE 2012 VERACRUZ WAS PURCHASED IN AUGUST 2015, FROM WALDORF HYUNDAI, WALDORF MARYLAND. DECEMBER OF 2015, THE DEALERSHIP REPLACED THE BATTERY UNDER WARRANTY. 2016, THE ALTERNATOR FAILED AND WAS REPLACED UNDER WARRANTY. 2017 THE SPARK PLUGS FAILED AND WAS REPLACED AT MY EXPENSE. 2018 THE VALVE COVER GASKET FAILED AND THE DEALERSHIP (WALDORF HYUNDAI) REFUSE TO COVER THE REPAIR COST. UNDER PROTEST AND A COMPLAINT FILED WITH HYUNDAI CORPORATE JULY 2018, THE GASKET WAS REPAIRED. JANUARY 2019, THE SPARK PLUGS FAILED AND THE DEALERSHIP REFUSED TO COVER THE REPAIR. SECOND COMPLAINT FILED WITH HYUNDAI CORPORATE, AND CURRENTLY WE ARE DISPUTING IF HYUNDAI SHOULD COVER THE REPAIR COST. UPON PURCHASING THIS VEHICLE, THE DEALERSHIP NEVER DISCLOSED THE 2014 RECALL FOR THIS VEHICLE'S ELECTRICAL SYSTEM FAILURE. THE GASKET HAS FAILED AT LEAST TWICE SINCE I HAVE OWNED THE VEHICLE AND THE ALTERNATOR, SPARK PLUGS, AND BATTERY HAVE BEEN REPLACED. THE VEHICLE HAS STALLED ON THE HIGHWAY EACH TIME HAVING TO BE TOWED TO WALDORF, HYUNDAI. THE VEHICLE IS A SAFETY HAZARD DUE TO SUDDEN LOSS OF POWER ON MULTIPLE OCCASIONS, AND HAS PROVEN TO BE UNRELIABLE. HYUNDAI DOES NOT HAVE A SOLUTION TO THE RECALL ( 14V415000) IN 2014, AND THE VEHICLE SHOULD HAVE NEVER BEEN SOLD. THE VEHICLE SERVICE RECORDS ARE AVAILABLE AT THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170370January 16, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. WHEN THE CONTACT ATTEMPTED TO DRIVE THE VEHICLE, IT FAILED TO START. IN ADDITION, THE ELECTRIC POWER STEERING AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NALLEY HYUNDAI (LOCATED AT 7909 MALL PKWY, LITHONIA, GA 30038, (678) 509-824)8 WHERE IT WAS DIAGNOSED THAT THE VALVE GASKET WAS LEAKING AND THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V415000 (ENGINE AND ENGINE COOLING), BUT THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,700. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170231January 15, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 11V472000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162394December 19, 2018
STRUCTURE:BODY
GLASS SUN ROOF WOULD NOT CLOSE AND STUCK IN OPEN POSITION. HYUNDAI DEALER'S REPORT IS THAT TRACKS ARE CRACKED OPEN DUE TO SUN DAMAGE. ALSO THAT VALVE COVERS ARE LEAKING ON TO THE ALTERNATER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161121December 13, 2018
AIR BAGS
NEITHER FRONT OR SIDE AIRBAGS DEPLOYED AT A 45 MPH FRONTAL AND SIDE COLLISION.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11144800November 1, 2018
ELECTRICAL SYSTEM, ENGINE
WE PURCHASED THIS CAR NEW. IT HAS BEEN TO THE DEALER 5 TIMES OR MORE FOR THE REPAIR OF AN ENGINE OIL LEAK THAT SATURATES THE ALTERNATOR RESULTING IN ITS FAILURE. THEY HAVE RESEALED THE ENGINE OIL PAN THE FIRST TIME. SECOND, THIRD, FORTH, AND FIFTH TIME THEY REPLACED THE FRONT ENGINE VALVE COVER GASKET. THE LAST TIME THEY FOLLOWED THE RECOMMENDED PROCEDURE AS OUTLINED BY HYUNDAI THAT WAS MANDATED BY NTSB AS A RECALL. HOWEVER THE OIL LEAK STILL REMAINS. UPON OUR LAST VISIT IN NOVEMBER 2018 THE HYUNDAI SERVICE SHOP DETERMINED THAT THE OIL LEAK IS FROM THE FRONT ENGINE COVER (TIMING COVER). THEY SUBMITTED A REQUEST TO HYUNDAI CORPORATE TO MAKE THE REPAIR UNDER WARRANTY. CORPORATE ADVISED THAT THE REPAIR SHOULD HAVE BEEN MADE UNDER THE VEHICLES WARRANTY PERIOD. NOW THAT THE VEHICLE IS OUT OF WARRANTY THEY HAVE NO OBLIGATION TO PAY FOR THE REPAIRS. PLUS BECAUSE IT IS NOT RELATED TO THE VALVE COVER AND THAT REPAIR HAS ALREADY BEEN PERFORMED, THEY HAVE MEAT THEIR OBLIGATIONS. MY COMPLAINT IS THAT PART OF THE MANDATED NTSB REPAIR DOES INVOLVE A PORTION OF THE ENGINE COVER, BUT APPARENTLY APPLYING A LAYER OF SEALANT ACROSS THE SEAM OF THE COVER DOES NOT RESOLVE THE ISSUE. THEREFORE THIS IS STILL A SAFETY HAZARD AND WE ARE LOOKING AT REPLACING A 3RD ALTERNATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144000October 30, 2018
ELECTRICAL SYSTEM, ENGINE
THE CAR WOULD NOT START. THEN THE ENGINE AREA BEGAN SMOKING AND THEN A FIRE SPARKED. THE FIRE DEPARTMENT HAD TO BE CALLED TO PUT THE FIRE OUT. THE CAR WAS AT A GAS STATION AND WAS NOT MOVING.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11142956October 26, 2018
STRUCTURE:BODY, STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. WHILE THE CONTACT WAS SEATED IN THE FRONT PASSENGER SEAT, THE PASSENGER DOOR FLEW OPEN WHEN THE DRIVER MADE A LEFT TURN. THE FAILURE ALMOST CAUSED THE CONTACT TO FALL OUT OF THE VEHICLE. THE CONTACT STATED THAT THE DOOR WOULD NOT REMAIN CLOSED ON ITS OWN AND HE HAD TO HOLD THE DOOR CLOSED. THE VEHICLE WAS TAKEN TO NAPLETON'S WEST PALM BEACH HYUNDAI (2301 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409) AND THE DOOR WAS REPAIRED; HOWEVER, THE FAILURE RECURRED FOUR TIMES TO ALL THE DOORS EXCEPT THE REAR DRIVER'S SIDE DOOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 65,000. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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