Hyundai Tucson Complaints (2023)

182 consumer complaints on file.

#11773289October 23, 2026
STEERING, ELECTRICAL SYSTEM, STRUCTURE:BODY
SAFETY DEFECT SUPPLEMENT TO NHTSA COMPLAINT #11685540 | VIN: [XXX] | MILEAGE: 27,370 This filing supplements Complaint #XXX regarding an uncorrected, compounded steering safety failure following the catastrophic detachment of the steering column while driving on XXX (Repair Order #XXX). COMPONENTS FAILED: Steering column assembly, footwell closeout shield, dashboard lower crash pad structural frame, and push-start switch. All components and vehicle are available for immediate inspection. SAFETY RISK: Following an invasive warranty teardown for an ignition switch failure under R/O #XXX at [XXX] Hyundai, the vehicle was released in an incomplete, hazardous condition. The factory lower footwell closeout shield was completely omitted, leaving the rotating intermediate steering shaft, universal joint, electric power steering motor, brake clevis linkage, and wiring harness fully exposed directly above driver foot controls. This creates a severe entrapment and mechanical binding hazard. An unauthorized exterior screw was drilled directly through the finished lower crash pad trim to pinch broken internal plastic tabs together, and hardware was left rattling inside the column housing. DEALER CONFIRMATION & RECORD FALSIFICATION: Management dismissed the exposed shaft. On R/O #XXX Line 3, the dealership falsified the narrative as "customer needs screws put in behind steering wheel" under an engine line to conceal shop rework. Authorized remedy has completely failed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772556October 20, 2026
POWER TRAIN
The vehicle was already running and in Drive. When I pressed the accelerator pedal to accelerate further, the vehicle would not accelerate. The RPMs did not increase and vehicle did not respond. No warning lights appeared. I had to press hazard lights coast to shoulder and turn vehicle off and on to regain power]. This created a hazardous situation as traffic was behind me and could not anticipate my sudden loss of speed. We just got this vehicle on October 1, 2026 and vehicle has been maintained per schedule. This was the first time it happened. I am concerned this is related to recall affecting 2023 Tucson models, and request investigation as this is a safety defect that can occur without warning at highway speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769619October 7, 2026
UNKNOWN OR OTHER
Horn in vehicle stopped working it’s been 3 weeks and dealer can’t get parts. I feel it’s unsafe driving without ihaving access no horn especially around school.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768415October 1, 2026
FUEL/PROPULSION SYSTEM
2023 Hyundai Tucson Limited, 2.5L GDI, Alabama-built (VIN 5NMXXXXXXXXXXXXXX), built [XXX]. On [XXX], at about 37,550 miles, the check engine light came on flashing and the engine ran rough while I was traveling in Canada. My scan tool showed P0300, P0302 and P0304 (misfires on cylinders 2 and 4). On July 6, 2026, Experience Hyundai in Charlottetown, PE (service order 92XXX) replaced one ignition coil under warranty. No fuel injector leak test was performed. The misfires returned. On [XXX], at 39,409 miles, my scan showed P0302 active and P0304 pending. The car also had extended cranking after sitting and the check engine light was on. I was told I could keep driving the car unless it started to jerk or engine light started to flash, then immediately stop driving it and have it towed. On September 25, 2026, the car was towed to McGovern Hyundai Route 2, Leominster, MA (invoice 148XXX). The dealer found all 4 fuel injectors leaking and replaced them under warranty with injector service kit 35399-2S133QQH. My vehicle is outside the production range of Hyundai TSBs 23-FL-002H-1 and 26-FL-001H, which cover this injector failure only for Alabama-built Tucsons produced through July 11, 2022. Yet it failed in the same way. I am concerned the defect extends beyond the bulletin dates and that a sudden misfire could cause loss of power in traffic. There is no recall for this condition. The dealer found all 4 fuel injectors leaking, even though only cylinders 2 and 4 had set misfire codes and replaced them under warranty with injector service kit 35399-2S133QQH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767653September 29, 2026
UNKNOWN OR OTHER
There was/is a recall #290 on the tow hitch harness. There was a concern of a fire risk. Hyundai’s remedy was to cut the harness making the tow hitch unusable. This has been since March. The NHTSA is not putting any pressure on Hyundai to replace the harness. The nHTSA doesn’t acknowledge that this recall is still open. All consumers like me who purchased this option can not use it due to the NHTSA recall. How can I get this issue addressed and resolved. It seams like no one is interested in addressing this problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765018September 17, 2026
TRAILER HITCHES
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763561September 11, 2026
POWER TRAIN, UNKNOWN OR OTHER
Intermittent loss of motive power while in traffic. Vehicle will not shift beyond 1st gear. "Check Hybrid System" warning illuminates. Condition persists until key cycle; full function restores after restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762951September 9, 2026
FUEL/PROPULSION SYSTEM
The car was working perfectly fine I drive it for work all the time and one day it started shaking weirdly. A couple days later the check engine light turned on. It was throwing the code that was pointing to "misfiring in the 3rd cylinder" We changed all the spark plugs, 3rd cylinder coil pack, and switch the coil pack to see if it would say a misfiring in a different cylinder. We then took it to a mechanic saying that it is the high pressure fuel injectors and that he has seen this problem with other Hyundai Tucson around the same year as us and that there was a bulletin on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760100August 27, 2026
SUSPENSION
The right rear shock absorber failed and was replaced under warranty at approximately 22,000 miles. The car was making noise, the shock was leaking, and not working properly. The dealer admitted to problems with rear shock absorbers failing at low mileage on Hyundai Tucson Hybrid SUVs 2022 through 2025 Tucson Hybrids. The left and right rear shock absorbers are the same part number so we now expect the left side to fail but the dealer will not replace the left until it fails.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755864August 10, 2026
AIR BAGS, STRUCTURE:BODY, SERVICE BRAKES
Unintended acceleration and brake failure. While in the parking lot at [XXX]. The check brake warning light came on and prior to this when pressing the gas pedal the car was not responding or going very slow. I stopped looking for a place to park and when I took my foot of the brake pedal the car surged ahead at full speed. I slammed on the brakes but there was no response. Steering the car through the parking lot and across [XXX]. (a very busy, I was lucky not striking other cars or people) and crashed into a metal storage building. The car was totaled and my Wife was treated at ECMC hospital for 12 days(5 in the trauma unit) and the DMV is blaming me for the accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11755583August 7, 2026
ELECTRICAL SYSTEM
Under Hyundai Recall 290, the dealership permanently removed the functional trailer light wiring harness and replaced it with a nonfunctional rubber dust cap. A Hyundai case manager informed me that a replacement harness is "in development," but official NHTSA remedy filings show the cap is the final remedy, resulting in the permanent loss of a factory feature I paid for. The removal of towing functionality without a clear timeline for a safe replacement parts remedy constitutes a failure to properly correct the vehicle defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755482August 7, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Emergency Brake applied while driving. Had been driving with vehicle in front, on each side and one at rear with issues and all of sudden the emergency brake was applied causing the vehicle in back to get very close to my car. This is has happened multiple times and reported to dealership multiple times. This was the second occurence on this day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755478August 7, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While backing out of driveway, with parked vehicle along side and one moving vehicle in the road, I was applying the break and the Emergency Stop feature activated. My speed was 2-3 MPH and slowing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754571August 3, 2026
AIR BAGS, UNKNOWN OR OTHER
My client lost her right eye and suffered a brain injury when an aftermarket rhinestone emblem decal from her steering wheel shot into her face during a low-impact crash with a deer. The crash left minimal damage to the front end of the vehicle, but caused the airbags to deploy, shooting the decal into my client’s head. She purchased this dangerous decoration on Amazon, and despite NHTSA notices in 2023 and 2024 telling consumers to “avoid purchasing these steering wheel decals for all vehicle makes and models” and to “remove any such decals that they have already applied to their steering wheels,” this warning was not passed on to my client, even though records are kept of individual customer purchases, and these warnings could have been easily shared. A recent check of Amazon’s Safety Recalls and Alerts webpage did not turn up the 2024 NHTSA notice. I am sure there are other Amazon customers out there, who, like my client, have no idea just how dangerous these things are.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11753488July 29, 2026
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I am reporting a critical Exhaust Gas Recirculation (EGR) valve failure on my 2023 Hyundai Tucson Hybrid. The failure resulted in an immediate loss of engine power, reduced vehicle performance, reduced fuel efficiency, and the vehicle entering limp mode while driving, creating a significant safety hazard in traffic. Diagnostic & Technical Details: Error Codes Captured: Diagnostic trouble codes in the P0400 series (EGR system flow/circuit malfunction) were confirmed during diagnostic inspection. Root Cause: The component failure is directly linked to an internal short circuit in the EGR valve assembly, caused by solder flux contamination during manufacturing. Manufacturer Response & Escalation Denial: When contacting Hyundai regarding this failure, I was informed that my vehicle’s VIN is "not included in Safety Recall 260" (NHTSA Campaign 24V-308). I formally escalated this claim to Hyundai Corporate, but my request for reimbursement and coverage was explicitly denied on the grounds that my VIN falls outside the designated recall parameters. However, this exact failure mode, part assembly line, and manufacturing defect (solder flux contamination) are identical to the safety defect described in Recall 260 as well as Hyundai Service Campaign 9B3. Hyundai is restricting coverage based on narrow VIN manufacturing windows despite identical, defective parts being installed across non-recalled vehicles. Because a sudden EGR failure causes unexpected loss of power while traveling in traffic, and because Hyundai Corporate has refused to cover this out-of-pocket repair, I am requesting that NHTSA investigate this issue and compel Hyundai to expand the scope of Recall 260 to protect affected owners and mandate reimbursement for out-of-pocket repair costs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752477July 23, 2026
FUEL SYSTEM, GASOLINE
The contact owns a 2023 Hyundai Tucson. The contact stated that the fuel filler door failed to open as needed. The vehicle was taken to the dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752416July 23, 2026
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The vehicle developed an intermittent but potentially dangerous engine control malfunction. After the engine reached normal operating temperature, the engine speed (RPM) would repeatedly surge while the vehicle was stopped in Park and Neutral, fluctuating from approximately 1,000 RPM to over 3,000 RPM without any throttle input from the driver. The condition occurred with the air conditioning turned off and could be reproduced multiple times. At approximately the same time, the Auto Start/Stop system stopped functioning and displayed a warning indicator. A malfunction indicator lamp (check engine light) also appeared during the incident. The warning light later turned off, but the engine surging continued. This unexpected increase in engine speed raises concerns about unintended vehicle movement or loss of driver control if the condition were to occur while shifting into gear or while driving. The unpredictable nature of the malfunction presents a potential safety risk to the occupants of the vehicle and to others on the road. The vehicle has been taken to an authorized Hyundai dealership for diagnosis and repair and remains under inspection. The problem is available for inspection. During my research, I found numerous reports from other Hyundai owners describing similar engine surging, idle fluctuation, and Auto Start/Stop malfunctions involving comparable vehicles. Because similar complaints appear to have been reported by multiple owners, I am submitting this report so the issue can be evaluated for a possible broader safety defect. I have videos of the incident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751741July 21, 2026
POWER TRAIN, FUEL/PROPULSION SYSTEM
Vehicle exhibits a dangerous 2-to-3-second delay/total loss of accelerator response at low speeds or rolling stops (5–15 mph). When stepping on the gas pedal to pull into traffic or make a turn, the vehicle hesitates completely before engaging power, even when the pedal is fully depressed. This creates an extreme crash risk when entering oncoming traffic or merging.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751880July 21, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
2023 Hyundai Tuscon XRT has a dangerous and alarming issue. The Emergency Braking engages at highway speeds where no risk is present. The car groans and pulls dangerously. In addition, the Forward Collision Warning engages on surface streets every 10-15 seconds and there are no risks present. The emergency braking issue has occurred on several occasions. The Forward Collision Warning issue occurs every time the car is driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749034July 8, 2026
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I was on the highway on the way to work when my car started stalling. Every time I pressed the gas to give it some power, it would not go anyway where. after getting it towed to get looked at some of the fuel injectors failed and were misfiring. The warning message about ‘check engine’ popped up 2 minutes before it happened. this is the third time now in less than 6 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Tucson