Hyundai Tucson Complaints (2023)

182 consumer complaints on file.

#11567125January 22, 2024
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
Driving down the freeway at normal speeds and my panoramic sunroof literally just exploded, raining tempered glass all over the interior of the vehicle while I was driving. No evidence that it was caused by any road debris, objects, nor falling objects from the sky. I wasn’t driving under a bridge and no cars/trucks were immediately next to me nor in front of me. Traffic was flowing at normal speed. I wasn’t injured but was certainly startled and distracted for a moment to gauge what had just happened. The dealer is looking into it. Claims it could have been caused by a rock. That seems to defy the law of physics and the glass actually look like it bowed from the inside out as if too much pressure was being applied to the glass. Searches online seem to point to several class action lawsuits and plenty of reports of similar exploding sunroofs!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565645January 15, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
Forward collision alert came on and brakes initiated while I was behind a car that was turning into a driveway. The car in front of me was almost all the way into the driveway. After that I drove approximately 200 feet and the collision alert warning came on, no vehicles were around me. The next day, as I was driving, a car was waiting to exit an apartment driveway, the collision alert came on. No reason for it. I took my car in to Hyundai on January 9, to have the oil changed and check the forward collision alert system. They told me they checked it, and could not find anything wrong, and recalibrated the system, and hoped that took care of it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565344January 13, 2024
EXTERIOR LIGHTING
Indicator/turn light is very low under bumper. It is not visible to the vehicle behind and around. Other driver think that I am not turning indicator light and they are upset and honking at me. Poor design and it could cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563727January 5, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving on the freeway and suddenly the auto emergency breaking auto system activated. However there were no cars ahead of me, the road was completely clear. I was driving within the speed limit. Thankfully there were no cars behind me; otherwise this could've ended very badly. I pressed on the accelerator multiple times and the emergency breaking disengaged. Since I was driving I did not want to get distracted by figuring out how to disable auto assist. But the next time I got into my car I am went into the dashboard system to turn off auto emergency braking and set it only to provide warning notifications. it was not that easy to do. I had to Google it and look at multiple user forums to figure out how to turn off auto emergency breaking in the dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560374December 15, 2023
ENGINE
Engine would not accelerate after stopping at a store. Limped home at 15 mph. Engine light came on a few miles from home. Vehicle would not stay running the next morning and had to be towed to dealership. Problem was an injector that the seal had failed on causing the engine to flood with gasoline. Dealership stated they had seen multiple injector failures and replacement parts now have a different part number implying the injector has been redesigned. Hyundai refused to replace the other injectors as they had not failed yet (they did replace the one that failed). I went ahead and paid to replace the other three. I live in Montana. If I had lost acceleration going up a steep incline or in heavy traffic or car engine failed to stay on in remote area in sub zero temperatures it could have had detrimental consequences.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559841December 13, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On multiple occasions, my new Hyundai Tucson randomly deployed emergency brakes while traveling on highway. This created a dangerous condition as my vehicle started braking without reason which prompted vehicle following my vehicle to slam on their brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559713December 12, 2023
ELECTRICAL SYSTEM
Car was completely dead. Because it is a PHEV, wheels were locked and the vehicle needed special equipment to be towed. Tow drivers (3 trucks eventually came) couldn't jump or charge the 12v battery. Traction batteries had a good charge. Locked wheels and sudden loss of all power makes this a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559219December 8, 2023
EXTERIOR LIGHTING
The car was purchased in June 2023. The left turn signal malfunctioned a minimum two times while operating the car. The last occurrence was in Nov 2023.There was no symptom of the problem prior to its first appearance. The instrument panel confirmed a message that it should be checked. The car was taken in and inspected, December 2023. The service center did not find the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559099December 8, 2023
BACK OVER PREVENTION, POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2023 Hyundai Tucson. The contact stated that on three occasions while the vehicle was in park(P), the vehicle failed to shift into the intended gear. The vehicle was towed to a dealer where it was diagnosed and determined that the rear-view sensor needed to be replaced. The vehicle was repaired. On another occasion, while at a car wash the rear hatch opened inadvertently. On another occasion, while driving approximately 65 MPH, the Emergency Automatic Braking Display light was illuminated, and the vehicle slowed down inadvertently. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558030December 2, 2023
EXTERIOR LIGHTING
head lights, I cannot see pedestrians walking on cross walk when driving they head lights seem kind of dim
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557085November 27, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, SERVICE BRAKES, ELECTRICAL SYSTEM
New 2023 Hyundai Tucson purchased 9/9/2023 from Curry Hyundai in Cortland NY. On several instances of highway driving during the first 1,000 miles, on highways and at highway speeds, the forward collision avoidance system activated without any reason and applied the brakes at highway speed. This happened 6 or more times in only 6 or 7 highway trips during the 1,000 break-in period, and happened after the first visit to service for this problem, during which the dealer reset the system and sent me on my way, only to leave me driving a vehicle with the same, continuing defect. After the third service attempt, dealer and Hyundai have been unable to repair the vehicle (now with the dealer for over a week). Hyundai fails to even acknowledge its warranty or any other obligations to me, and all its communications show that it doesn't take these problems seriously, it has no standard process for dealing with them, and it offers basically nothing to the frustrated car owner. All its "customer care" department has done is check with the dealer, only to leave the problem with me for an unlimited timeframe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555047November 14, 2023
POWER TRAIN, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2023 Hyundai Tucson. The contact stated that while driving at slow speeds and attempting to park the vehicle, the vehicle unintendedly accelerated before the contact was able to regain control of the vehicle. The following day while driving away from a stop light, the vehicle briefly shuddered and was unable to exceed 20 MPH, prompting the contact to pull to the shoulder of the roadway. After restarting the vehicle, the vehicle returned to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552246October 27, 2023
FORWARD COLLISION AVOIDANCE, STRUCTURE
The contact owns a 2023 Hyundai Tucson. The contact stated that while driving approximately 70 MPH, the vehicle experienced phantom braking without another vehicle or object being nearby. The contact deactivated the system and was able to drive the vehicle safely. The contact stated that the failure recurred several times without warning. The vehicle was taken to the dealer who determined that the bracket supporting the sensor had detached, causing the system failure. The vehicle was not repaired. The contact deactivated the Forward Collision Avoidance system. The manufacturer was made aware of the failure and opened a case. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550615October 18, 2023
UNKNOWN OR OTHER
While driving the vehicle, the acceleration stopped and the car came to a halt right in the middle of the road. It acted like the battery drained and the gas did not kick in. The only fix was to shut it off and turn it back on. Took it to dealership they said they couldn’t find anything wrong with it so we picked up the car and as soon as we drove off, it happened again. This could result in a fatality if it happens on a busy highway since there is no warning and it just stops working. Took it back and the dealer says they can’t find anything wrong. Although the receptionist said they are aware of this because they call it a “limp” problem because the car goes limp. The second time it happened we took a picture of the dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550145October 16, 2023
ENGINE
2023 Hyundai Tucson Hybrid Blue Issue: no power /accelerator response from slow speed. Since 4/23- 9 instances involving this issue none resulted in crashes but did result in near misses and 2 cases coasting off the edge of the road to avoid being hit. 6 of the instances happened when attempting a left turn in traffic at an intersection. 3 of the instances involved when trying to enter a traffic circle(turning right). In all of the instances the vehicle was in Eco mode. Description of Intersection Instances: Left turn with a blinking yellow arrow traffic light signal. I approached the intersection in the left turn lane slowed and was coasting forward. The vehicle had shift to EV mode. There was a gap in oncoming traffic and I hit the accelerator to cross. No response I pressed the accelerator to the floor and still no response. I lifted my foot off the accelerator and jammed it back down and had power but now the oncoming traffic was on me. Fortunately, only one car that did hit their brakes and honk. This same scenario happened two more times at the same intersection as well as three other times in city traffic. No power when entering a traffic circle: I approached the traffic circle slowed and coasted forward waiting for the cars in the traffic circle to clear. There was a gap and I hit the gas and not power. Pedal to the floor and no power. Traffic was on me and I turned the steering wheel hard to the right and drove off the edge of the road to not get hit. I had three passengers with me at the time. The same scenario happened two more times- where I hit the gas no response but these times I let up off the accelerator all the way and then pressed it down and had full power. This resulted in about a 3-4 second delay from when I first realized I did not have power to having power. I did check 4 a recall and none found. However, I did notice another complaint citing the same issue w-Hybrid on NHTSB site. but in error listed under reg Tucson.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550029October 15, 2023
FUEL/PROPULSION SYSTEM
PEDAL ACCELERATOR NOT WORKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549790October 13, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
The Hybrid system has twice now failed on this vehicle shortly after starting it up. The second incident, I drove not even 300 feet, got onto a main, very busy road, and the system made a loud grinding noise, error messages came on the infotainment system and dash and the car stopped moving. It basically stalled without stalling. I was nearly hit from behind but thankfully a quick thinking pedestrian noticed and flagged the car behind me to stop. It took 5 minutes to get the car to reset and move but meanwhile it kept saying I need to hit my brake pedal to shift gears. I was in drive and I attempted to use my brake, to park, reverse, etc and nothing happened. As I attempted to drive to turn my vehicle around and get home it kept telling me I needed to hit the brake pedal to shift the vehicle (an automatic). This is the second time this vehicle stalled in three weeks and it has already once been repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549579October 12, 2023
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
On four occasions in the last five weeks, I have been driving at relatively low speed (20-30 MPH), and when I attempt to accelerate, the vehicle will not accelerate when I press the gas pedal. The tachometer shows the RPMs are maxed out, but the vehicle does not accelerate no matter how hard I press the gas pedal. I have to pull off the road, turn off the vehicle, and restart to fix it. I am certain I have not accidentally hit any buttons or switches each time. I have tried changing drive modes (eco/normal/sport) and using the paddle shifters and that has no effect. Cruise control is off, and no other speed limiting system is activated. There are no warning lights or indicators when this occurs. This is incredibly dangerous, as I am unable to get up to speed on a main road. A few instances led me to be unable to successfully merge onto a main road, which has led to me almost being rear-ended on one occasion, and the most recent instance I was in the left lane of a main road and attempting to pass a large truck and could not maintain speed. I was fortunate to come upon a slight downhill slope and was able to coast across the right lane and get off the road, but it was a near-accident. The dealer service center was unable to diagnose the issue, and therefore could not repair it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548753October 6, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle randomly keeps accelerating past the set speed when cruise control is set. Problem was first noticed in March. Have a video of the cruise set at 69 mph and the vehicle continued to accelerate to 87 mph before I disengaged it. Vehicle has been to two different Hyundai dealers for the issue but were unable to duplicate or find the issue. One moth ago were on a road trip and the cruise would accelerate to 8-10mph over the set speed on the cruise control especially after cresting a hill ,then the adaptive cruise control would brake hard when approaching another vehicle. 0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548117October 4, 2023
ELECTRICAL SYSTEM
When I push the brake and push start button at the same time to start the vehicle, it will appear as if it is fully started. It is not until I put the vehicle in reverse that I notice the vehicle is not fully started. This happens on cold or hot starts and anytime of the day sometimes multiple times a day. The battery, malfunction indicator light, immobilizer, and engine oil pressure lights/lamps are on.The service department advisor did say my vehicle replicated but the vehicle was not hooked up to reader at the time. After that no service technician has been able to reproduce the problem. The vehicle has been to the dealership on 3 different occasions and I have provided them with a video.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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