Hyundai Tucson Complaints (2023)

182 consumer complaints on file.

#11605308July 30, 2024
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The rear turn signals on the 2023 Hyundai Tucson are on the rear bumper. They are never seen by any car or truck sitting behind you or next to you in your blindspot. I believe the 2022 & the 2024 also have this issue, and there are numerous complaints about it online, especially on Reddit and auto forums. They are dangerous. Cars too close behind you or next to you in your blindspot, will never see your signal, especially the larger cars & trucks or tall autos such as buses, garbage trucks, etc. Here is one of many articles & videos about this issue: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603449July 19, 2024
UNKNOWN OR OTHER
Failure to accelerate. While entering Route 95 from on ramp traveling at about 40 miles the car failed to accelerate. Gas pedal revved engine but failed to accelerate and slowed. Safety of myself and others in grave risk as I was trying to merge into traffic that was traveling at 65 miles per hour. I contacted dealer and was told appointment was not available for weeks and they never heard of the problem. I will bring auto into dealership and leave it with them as it is clearly unsafe to drive. No warning light on dash or engine light problem was present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598593July 3, 2024
POWER TRAIN, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owned a 2023 Hyundai Tucson. The contact stated that while his mother was driving at an undisclosed speed, she heard an abnormal sound emanating from an unknown location of the vehicle, after which the vehicle began to accelerate on its own. The driver attempted to stop the vehicle, but the brake pedal pulsated and failed to slow the vehicle, resulting in the driver briefly losing control of the vehicle and only coming to a complete stop after colliding with a utility pole. Both the driver and passenger side air bags deployed. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The driver and passenger were both transported to an area hospital by EMT and treated for injuries to the chest sustained from the air bags. The manufacturer was not notified of the failure. The failure mileage was 10,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11594405June 14, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 Hyundai Tucson. The contact stated while driving 20 MPH approaching a RED traffic light and depressing the brake pedal, the vehicle failed to stop as needed. The contact steered the vehicle on a patch of grass nearby and shifted into neutral(N) to stop the vehicle. There were no warning lights illuminated. The battery was detached and reconnected to reset the vehicle. The contact was able to drive the vehicle at low speeds. The dealer was contacted and informed of the failure. The dealer stated that without warning lights being illuminated they would not be able to diagnose the vehicle to determine the cause of the failure. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 22,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593471June 10, 2024
UNKNOWN OR OTHER
Upon closing the driver’s side door, the panoramic sunroof exploded. The car is currently at the dealership where it was purchased. It is available for inspection. Safety……Any occupants within the vehicle would have been exposed to the shards of glass if the sunshade was open! The dealer stated that Hyundai has approved the replacement of the exploded sunroof glass and the cleaning of the glass remnants inside the car. The was no warning or symptoms prior to this incident. We requested a loaner vehicle but as of today we have not received one. Completion date stated 1 week..order and installation. The rounded upwards photo of the sunroof glass, the stress fractures at the front and rear of the glass as well as the inward bending of the front sunroof corners gives every indication of an upward movement of the glass from within the car. It was not damaged by any objects external to the vehicle. There are many similar incidents cited on the internet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593224June 8, 2024
VISIBILITY/WIPER
I was seated in the front passenger seat while the car was parked. I swatted a mosquito on the top of the windshield, just right of the rearview mirror/camera area. I did not use much force. The windshield cracked from the impact. The car is not available for inspection. The crack became considerably larger as we drove the vehicle. The vehicle has not been inspected by anyone yet, but will be taken for repair to an auto glass shop recommended by our insurer. There was no warning before the incident, and the windshield seemed to be in perfect condition. I called Hyundai to see if this was covered by the warranty, but they said no. I was shocked that such a small impact cracked the windshield - this seems like a defect to me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591684May 31, 2024
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
After stopped at a red light, the light turned green and the car slipped into neutral when stepping on the gas pedal. The gear was not shifted and the controls still displayed “D” both on the dashboard and the gear selector. This happened twice 5 days apart from each other. This car has an automatic transmission and the automatic engine shut off was on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590164May 22, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES, ELECTRICAL SYSTEM
The ABS, ! Brake and Auto Hold lights activated. I took in into the Hyundai Joplin, MO dealership on May 2, 2024. They could not find any thrown codes and suggested it was most likely the "IEB Module" which they replaced and after doing so, the warning lights remained activated. As of May 22, 2024, they are ordering a new IEB Module to install (backordered into June). This seems oddly similar to previous ABS and brake problems of earlier models and makes me feel uneasy with the safety of this vehicle should they ever get it remedied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589607May 20, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2023 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the panoramic sunroof exploded without impact. The contact stated that the cloth liner was in place and kept the glass from entering the cabin of the vehicle. No warning lights were illuminated. The contact also stated that there was a class action lawsuit related to the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 23,027.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589185May 16, 2024
SERVICE BRAKES
While driving my new Tucson, the emergency brake randomly activated bringing the car to a jarring stop. Very scary and its happened twice now. Dealer won't help as its intermittent so very frustrating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584233April 20, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
While driving 35mph on a 3-lane street in the far left lane, a driver of a Ford F-150 was in the center lane about two car lengths ahead, decided to make a right turn onto a residential street (as if he were driving a semi). As I got closer, the forward collision warning suddenly alerted and immediately initiated emergency braking system causing all 3 passengers to be thrown forward. I hit the steering wheel before seat belt caught me. I was not even within distance and he was turning in opposite direction of my lane. There also seems to be sensitivity issues with lane keeping feature as in Phoenix, there are never ending freeway construction with make-shift lanes not always marked well. On several occasions the steering wheel was jerked out of my hands because it couldn’t detect the lanes any longer. It has caused me to avoid freeways all together and has made me miss the exit off the freeway twice now. I thought this feature only activated during active cruise control, but apparently it does it regardless. Now I’m beginning to have problems with display going out at the worst times. I will be taking my Tucson to a dealer to have them deactivate both systems & advise of display. I shouldn’t have to pay for this. I’ll take over the driving, thank you very much!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583472April 17, 2024
ENGINE
Oil was leaking when we bought the car. By the time of the first service at the dealer (~7,500 miles), I had noticed the plastic underbody cover has some smeared oil that was making it past the plastic cover and fasteners. I had assumed they would catch any problems, but after the service they did not mention seeing anything, so I kept a closer eye on it. Brought it back about 1 to 2 months later (fall 2023) after dripping started occurring (oil was leaking faster, and making it past plastic underbody cover). They sent me home after wiping it up and telling me that there was no leak (there was clearly a leak, and I even showed them photos I had taken). I watched it for 2 more weeks, then brought it back in after taking more photos and showing them again that there was definitely a leak. They confirmed leak (after seeing the car for the 3rd time). Said it was the oil pan gasket, so they put a new gasket in. Earlier in 2024, started noticing oil leak again. Brought it back to the dealer's service department, and they said it's the same problem. They are planning to replace the oil pan this time to fix the issue, but have to wait on part. At this point, vehicle has been at the dealership's service department 4 separate times for the same issue that has not yet been resolved. Brand new car leaking oil that they are struggling to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583708April 17, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, FUEL/PROPULSION SYSTEM
The car suddenly and unintentionally accelerated. To avoid going through the back of my garage, I turned slightly and hit the frame of the garage. It continued to accelerate for a few seconds until I managed to stop it. I then backed up. Again, the car suddenly unintentionally accelerated. I managed to stop it. I slowly drove it into the garage. I left it in the garage until having it towed to Planet Hyundai. I did not want to drive it in case it accelerated on the drive to Planet Hyundai. I was driving about 5 mph when I hit the frame of the garage. The car continued to accelerate. Automatic Emergency breaking and Forward collision warning. The vehicle has been inspected by the manufacturer. The inspector or the dealer could not reproduce the problem. The vehicle can be inspected. The vehicle has been parked at Planet Hyundai from 1/29/2024 to 4/15/2024 I reported the incident to Hyundai USA.I have not received any inspection reports.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11580750April 2, 2024
UNKNOWN OR OTHER
The trim on the driver's side rear door flew off while traveling at approximately 65 miles per hour. Luckly no one was behind me. I was able to retrieve the trim piece from the highway and it was determined to have been placed improperly on the car. The trim was not able to be replaced due to damage when it was run over by several vehicles. The warranty says it's covered but the trim has been on back order for a month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579684March 27, 2024
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
When pulling out of my driveway onto street, I lost acceleration. My vehicle would not go oer 35 mph and the RPMs were revving up too 5000 without speed moving. I tried changing the drive mode to fix it, that did not help. I pulled over,s topped the car and restarted and all seemed normal. This has happened 2 other times since I bought the car. The other 2 times was while i was on the interstate the engine stopped engaging and i could not accelerate. Both times the issue corrected itself by the time I could get safely out of traffic. This is a major accident concern as there is no warning before this happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576800March 12, 2024
TIRES
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574211February 27, 2024
ENGINE
The contact owns a 2023 Hyundai Tucson. The contact stated that while driving approximately 40 MHP, the vehicle suddenly lost motive power and stalled. The vehicle was towed to the local dealer who diagnosed an engine misfire in cylinder #3. The cylinder #3 was replaced and the vehicle was repaired. The vehicle later experienced the same failure and was towed to the dealer who diagnosed that cylinder #4 was faulty. The cylinder #4 was replaced and the vehicle was repaired. The contact stated that the manufacturer had issued a TSB for the failure that included all four cylinders were faulty. The failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573456February 22, 2024
FORWARD COLLISION AVOIDANCE
The contact owns a 2023 Honda Tucson. The contact stated while driving 74 MPH with the cruise control activated, the Forward Collision Avoidance system activated, after which the Automatic Emergency Braking activated, causing a rapid deceleration to the vehicle. The contact was able to regain control of the vehicle by lightly tapping the brake pedal, deactivating the system. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure but informed the contact that they would disable the Forward Collision Avoidance system pending a diagnosis. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571774February 13, 2024
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
This Hyundai Tucson was 3 months old when the transmission started to shudder and miss gears. I immediately took it in to Ken Garff Hyundai and the service advisor drove the car and said nothing is wrong with the car and that the transmission needs to break in and sent me on my way. The Tucson did it again while in traffic and the vehicle would not go and I had to put my hazard lights on and let the car struggle in changing gears to get it off the road. The car was towed in to Peoria Larry Miller Hyundai and this was documented by that dealership of the car shuddering and that they thought it was from my insurance plug in device. I explained that the car did it before the plug in. I removed the plug in device and the car continued to shudder. On [XXX] while backing out of my garage the car began to shudder while in reverse and i continued down the road while the transmission refused to change gears. It almost sounded aa if the car was in neutral and the car would on go no more than 3mp. I had the gas pedal floored and the car would not go. I reparked the car back at my home and called Hyundai for a tow. The tow came and the tow driver stated that the seemed as if it is in neutral as he drove it up on to the tow truck. After getting the vehicle to the dealership i was told from the service advisor that this is an ongoing problem with Hyundai's dual clutch transmission and this sounds like the problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569138January 31, 2024
PARKING BRAKE
The contact owns a 2023 Hyundai Tucson. The contact stated that after placing the vehicle in park(P) and exiting the vehicle, the vehicle inadvertently rolled backwards. The contact stated that the vehicle was equipped with Automatic Emergency Braking; however, the system failed to activate, resulting in damage to the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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