Hyundai Tucson Complaints (2023)

182 consumer complaints on file.

#11645397February 27, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The car turned off while I was driving. Everything went black. I was able to coast to the side of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643749February 19, 2025
AIR BAGS
I was driving straight when a vehicle coming from the opposite direction made a left turn without yielding, crossing into my lane. As a result, my vehicle collided with the other car at full speed. However, the airbag in my steering wheel did not deploy upon impact, as it should have. My injuries have been significantly more severe than they would have been had the airbag functioned properly. I reported this issue to the vehicle manufacturer, and they opened a case and conducted an inspection. During their inspection, they found that the airbag had since deployed. However, my vehicle was transported off a steep hill and moved to multiple lots before the inspection, any of which could have triggered a delayed deployment. Despite this, the manufacturer has refused to accept liability. Because the airbag failed to deploy at the time of impact, there was no buffer between me and the steering wheel. This resulted in excessive force against my chest from the seatbelt and direct impact with the steering wheel, leading to more severe injuries. There were no warning lights on in the vehicle before the crash, nor were there any recalls related to this issue at the time of the incident.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11642625February 13, 2025
FUEL/PROPULSION SYSTEM
I am on my 3rd fuel injector repair in less than 2 years. asked if they could replace them all and was told they can only replace what is broken. My car was purchased brand new and still under warranty . each time the car was towed to 3 different dealers, i have not received a loaner or a rental car voucher. I have been without my car for upwards of over a week. So what exactly is the warranty good for? I have a friend who has a 2106 acura ilx and to this day when it needs to be repaired, he gets a loaner and they pick the car up from his home. This is so disappointing to have purchased a 2023 car in Dec of 2022 with 13 miles on it and have had it in the shop 3 times as of Feb 2025
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632428December 26, 2024
SERVICE BRAKES
My vehicle has been in for service 4 times for the front brake rotors warping. The dealer/manufacturer is not able to fix nor diagnose the root cause of the issue. They have replaced the rotors twice and turned/resurfaced the rotors twice - all in 26000 miles. The dealer has all but given up on the issue - and has referred me to Hyundai Customer Care (Corporate) where I have logged a case. In my discussions with the dealer service manager - he stated there are "half a dozen" other cars he is aware of with similar issues. In online Hyundai owners forums this is also a "known" issue that apparently Hyundai either chooses not to fix or cannot determine how to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632216December 23, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving my 2023 Hyundai Tucson PHEV with limited trim the Emergency Braking function activated for no reason at all. This has happened 5 times during the last 9 months and each time it was about the same conditions. Road was dry my speed was from 55 to 75 mph it was during daytime hours and no cars were in front of me or on either side of me. 3 of the times there was a car behind me that had to check up I guess because my brake lights came on. I reported the problem to the dealer and was told no other owner has ever reported than problem. Instead of preventing an accident the activation of the emergency braking system in this situation could have caused an accident with the cars around me reacting to my sudden braking at high-speed resulting in a chain reaction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630568December 13, 2024
VEHICLE SPEED CONTROL
As I was (very slowly) pulling into a parking place at a park near my home and I was braking to come to a full stop, the car suddenly lurched forward, jumped the parking place barrier, and hit a tree. The front end of the car was badly damaged and the airbag opened. I sustained injuries to my left hand and my chest, though nothing was broken. The car was towed to a body shop, where it has been declared not reparable. Photos of the car at the scene are attached. This accident seems to be consistent with reports/recalls of the Hyundai Elantra of unintended acceleration when releasing the brake. We did talk to police shortly after the accident but we are unsure if they filed a report.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11628049November 30, 2024
FUEL/PROPULSION SYSTEM
(1) [XXX] (14,568 mi): The vehicle had been running normally. My wife was about to switch lanes at an intersection when the vehicle started to shake and vibrate. The entire dashboard lit up and the vehicle quickly died. She tried restarting it and the engine wouldn’t turn over. Anytime there was an attempt to restart, there was a potent odor of gasoline. The car died in the middle of the road. It would sort of start but then it wouldn't move and would just shake and smell of gas. After many minutes of trying to start the vehicle, barely got power but was able to pull to side of road around other cars. Hyundai app reported codes: P030300 and P217800. Had car towed to local dealer. Picked the car up and next day spoke to the service manager who indicated there was a 20%-25% chance this would reoccur. He said there was nothing he could do as Hyundai would only cover the cost for the existing issue. The paperwork from the dealer shows it was a P0303 for cylinder 3 misfire and system too rich caused by leaking fuel injector for cylinder 3 (low pressure). [XXX] (14,702 mi) I was driving the car, in middle of an intersection and the vehicle started to vibrate and all lights on dash lit up (check engine, battery, etc.) and smell of gasoline. Car hesitated and wouldn't move. Died in intersection. Had to have 2 people help push me as I was dead in middle of road with people beeping and passing me. Got to side of road and couldn't get vehicle to start. No error codes on app this time, but all symptoms were exactly the same. Called for tow, different dealership due to location. Dealership indicated they would return it to us safe, but because of Hyundai policies, they can only work on the affected items. This is well documented by Hyundai owners of this problem and going by what the service manager of the first location told me, this is common to spread to other injectors. THIS IS UNSAFE! TWICE IN MIDDLE OF INTERSECTIONS! TWO MORE INJECTORS! SOMEONE IS GOING TO GET HURT! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622083October 26, 2024
FUEL/PROPULSION SYSTEM
While traveling out of town, our 2023 Tuscon HEV with 31,000k started chugging/hesitating during acceleration. This chugging continued to worsen, so we took it to a Hyundai dealership to diagnose. We were told that fuel injector #3 was misfiring, and, as they did not have the parts in stock, that it would be safe to make the 5 hour drive back home to service the vehicle. During the first 4 hours of the drive the chugging/hesitating worsened, several times suddenly losing power and speed dropping from 70 or so mpg, to 40 mpg and lower, creating extremely harrowing and dangerous conditions from the higher speed drivers behind and around us on the highway. During the last hour of the drive, the vehicle started making a screeching sound, and emitting a burning smell, and chugging so convulsively that we made an emergency detour to drop it at the closest Hyundai dealership. The second dealership said that they could not use the 1st dealerships diagnosis, and that they would need to do their own assessment. Almost 2 weeks later, we were informed that the vehicle was fixed and that issue was a cracked tensioner belt and that likely is what set off the other code(s), including the fuel injector code. Upon picking up the vehicle we discovered that the same chugging issue was still occurring and returned it to dealership #2. They ran another diagnostic and determined that fuel injector #3 needed to be replaced-the issue that dealership #1 originally diagnosed. We were also told that, the problem is with the outsourced company that makes the fuel injectors, and that this is a recurring issue with the other injectors. Unfortunately, Hyundai has yet to take responsibility and save its customers a lot of inconvenience and safety concerns, by allowing dealerships to go ahead and replace all of the fuel injectors at once when the 1st one goes bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620349October 17, 2024
POWER TRAIN
Automatic transmission started malfunctioning at about 23,600 miles. Seemed unable to shift into higher gears and made strange noise. No warning lamps, signs, or malfunction codes appeared. Dealer confirmed bearing noise from transmission and said new transmission needed. New transmission installed 10/11/24 under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620393October 17, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving on a highway at 75 mph, on a clear day, with perfect visibility and driving conditions and my automatic emergency braking engaged. I was on cruise control with no one in front of me for approximately half a mile. There were cars behind me, so I had to swerve into another lane to avoid being rear ended. There was a sequence of beeps. If there were warning lights or messages, I was too busy dodging to see them. There may have been a squiggly line that came up, but I am unsure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619627October 14, 2024
FUEL/PROPULSION SYSTEM
This vehicle has been taken in on four separate occasions now to have know faulty fuel injectors replaced. All dealer service people acknowledge this is a know defect, all tow truck drivers have also confirmed the same, as well as thousands of people online. Huandai has not issued a recall. When the injectors go out, the car dies and will not accelerate and then leaves me stranded on the side of the road. This happens with little to no warning so is extremely dangerous. Do people have to die to make this a safety recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619146October 10, 2024
FUEL/PROPULSION SYSTEM
I purchased the car in December of 2022 and within the first few months, it would shut down on the interstate. After a few minutes, it would crank back up and be fine. I immediately took it to the dealership (authorized Hyundai dealer) and they could not find an issue. A couple months later, it did it again. Again, I took it to the dealer, they didn't find anything, and I took it home. After a year, it stopped and would not start back up for a long time. I was stranded at a gas station for over an hour. I finally got it to crank, took it in, and they said they fixed a faulty fuel injector. Now it's October 2024 and it is back at the dealer because last week it left me stranded on the side of the interstate at night for a few hours. Again, they are replacing 2 fuel injectors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616748September 26, 2024
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Our 2023 Hyundai Tucson Hybrid developed an issue with the forward radar. At speed, the car produces a warning ding and then a warning message is displayed stating, "Critical Forward Safety functions are limited. Radar blocked." If the adaptive cruise control is engaged at the time of the warning, it immediately disengages, forcing the driver to quickly respond. If there is a vehicle in the adjacent lane to the right, the automatic braking may at times activate. It happens rain or shine, in good or inclement weather. We have cleaned the areas of the sensors without effect. One dealership has evaluated the vehicle twice and a second dealership once but we have been informed that there was no defect identified. I believe this issue to be a serious safety defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614168September 12, 2024
ELECTRICAL SYSTEM
The horn stopped working. I’m told by Hyundai service technician this is fairly common issue due to the location of the horns they are susceptible to “shorting out”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613662September 9, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic Emergency Braking deployed without any external threat. I was driving 55 mph on the freeway and the automatic emergency braking engaged. The dash lights flashes, there was an audible alarm and the car braked. There was no danger in front of the vehicle and this action put me at risk of being hit from the rear by the car behind me. My safety was put at risk as my acceleration was greatly diminished compared to the traffic around me. There was no warning of the problem prior to the failure. It has not been confirmed by the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611528August 29, 2024
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Attempted to make right turn onto busy road. Tried to accelerate to move with the traffic, when the car would not go any faster then 20MPH. Could hear cars braking behind me. Pulled over to the side. Message appeared on speedometer, " Limit 20MPH" with green Speedometer. Shut the car off tried to find problem in the manual. Didnt find anything. Turned car back on, it ran normal. Took it to Hyundai, Fort Myers, Appointment, on 08/28/24. They diagnosed it as : "driver assist speed setting was turned on inside settings. Turned off setting, performed a DTC code scanning with no dtcs in any system. Attached stui photos, performed a 2 mile test drive with no further issues". I can only hope that the problem is solved. I do not recall turning on anything like, and wouldn't know how to, but I guess it is possible. Wanted to notify the NHTSA, in case there are other owners experiencing the same issue. Thank you for concern
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609871August 21, 2024
UNKNOWN OR OTHER
Horn stopped working even the fuse is fine still horn not working . Not panic alarm sound either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609713August 20, 2024
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
On Tuesday August 6th 2024 car was put in the shop for an automatic DTC notification/check engine light. Our car is less than a year old with less than 10,000 miles on it. Our car was in the shop for a full 5 days and was given to us on the evening of Monday August 12th with assurances that it was safe to drive. While in the shop, our car grounding pump and numerous fuses were replaced. On Friday August 16th, we received a jarring "Check Hyundai system. Stop Safely." message while driving a short distance. We were given roughly 5-10 seconds before the car braked and stopped, causing us to almost be rear ended from the car behind us. This put not only me and my passenger's safety at risk, but the safety of the cars nearby us at that time, at risk. We shudder at the thought of what could have happened if we were traveling on a highway or congested roadway. There were no warning lamps or symptoms that would have suggested this would happen. We received a tow to the shop early morning of August 17th and to date, the car remains in the shop. We are confident that the car will not pass it's upcoming inspection and have requested that the service dealership perform an inspection before they attempt to give it back to us. I feel strongly that we are not safe driving this vehicle. Our local Hyundai service dealership employees have implied that they feel a recall of this car is forthcoming because they have begun to identify this issue in many cars. Given Hyundai's recent track record with recalls, I am extremely concerned for my safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607114August 7, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
2023 Tuscon Limited Gas - Multiple instances on Vehicle Forward collision warning system activating with alarms noted but no activation of emergency braking while sitting at stop light with cars in front and back that are not moving. Radio system going to show surround view and in some cases only front view even though at stop light. Biggest issue this weekend while taking a curve while merging onto another freeway the emergency braking system activated for no reason. First time occurrence. No one beside me or in front of me for some distance but did have someone behind me. It was a quick activation of the brakes and then release, I would say 1-2 second engagement. If had been longer and brought me to stop would of been an accident. I am taking the car to Westlake Hyundai to investigate this week and will report. Also having dealer investigate premature driver seat excessive wear. Car has 15.5K miles on it. I am concerned as this car is exhibiting same issues that my wife's 2018 Tuscon had that ended-up being successfully lemon lawed. I am also seeing way to many similar complaints and Hyundai needs to figure out what is going on with their emergency front collision sensing system and issue a fix or recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607070August 7, 2024
VEHICLE SPEED CONTROL, POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On [XXX] around [XXX] PM two Barnes County Sheriff’s Deputies responded to a Reckless Driving Complaint. The Reckless Driving Complaint started on [XXX] and later crashed around [XXX] near [XXX]. Barnes County Sheriff Randy McClaflin said the reporting person, a [XXX] female, was also the driver of the reckless vehicle, a 2023 white Hyundai Tucson. of Fargo contacted the Barnes County Dispatch Center and reported her gas pedal was stuck and the vehicle she was driving was traveling at speeds of over 90 miles per hour. made multiple attempts to shut the vehicle off, place it in neutral/park and brake however, those attempts failed. One Barnes County Sheriff’s Deputy was able to position his patrol vehicle in front of vehicle while the other Barnes County Sheriff’s Deputy was able to position her patrol vehicle behind Both Deputies communicated with through a Barnes County Dispatcher while they attempted to disable vehicle. At one-point was able to slow her vehicle enough that she decided she could enter the median and use the cable barriers to stop the runaway vehicle before it struck a slow-moving vehicle ahead of the lead Deputy. entered the median and struck the cable barrier with the side of her vehicle. The vehicle became disabled. was uninjured and was taken to Mercy Hospital by Sheriff’s Deputies. The North Dakota Highway Patrol will be investigating the crash. Sheriff McClaflin said kept as calm as can be expected and due to her quick thinking, she was able to avoid causing any injuries to others on the roadway. Sheriff McClaflin would also like to remind everyone to please watch for emergency lighting while traveling on roadways INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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