Hyundai Tucson Complaints (2017)

1,095 consumer complaints on file.

#11628084November 30, 2024
UNKNOWN OR OTHER
Under 40,000 took vehicle in to check because of hesitation when accelerating. They checked and could not duplicate issue so sent me on my way. Reached 70,000 and hesitation is worse. Getting and merging on highway, turning from stop, and feels like it’s going to stall when going up inclines. No incident yet just notifying maybe something wrong with other peoples.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627537November 26, 2024
STRUCTURE:BODY
The rear driver's side door will not open, neither with the remote nor manually from both the inside and outside. Without enabling rear passengers to exit the car during an emergency is very much a safety issue. No warning lamps or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626824November 22, 2024
ENGINE
I was driving on [XXX] and the acceleration just started to drastically slow down. I was able to get to the shoulder where the car completely died and wouldn’t cut back on and I had it towed to South Bay Hyundai in Torrance. They said it’s engine failure but they haven’t completed the full inspection yet. I have been using Uber and need a car rental because I can’t afford to sustain this huge inconvenience indefinitely. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626342November 20, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
All of the lights on the dashboard and check engines light were illuminated. The speedometer would not work and the stick shift would stick in park causing me to have to release the shift lock manually to drive. The failure mileage was 59,450.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626179November 19, 2024
ENGINE
My transmission has failed fully. It cannot even reverse. I took my car into Hyundai several times to check on the issue and they said the same thing, that the transmission slipping is a standard issue for dual clutch. I told them over and over that this is different. I did some research as to how to have them cover it and have it changed but the dealership said nothings wrong. Fast forward and now my cars transmission is fully gone and it probably won’t be covered when I know that it should have been part of the recall ! Just this year I’ve spent $5000 on repairs for this vehicle and now I’m looking at another $5000 for only a 7 year old vehicle. If that does not constitute a lemon I don’t know what does.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625991November 18, 2024
ENGINE
Car is using an abnormally large amount of oil. I reported to Hyundai. They sent me to a Hyundai dealership for an Oil Consumption Test. They confirmed that I do not have an oil leak under the automobile. The dealer is telling me “it’s completely NORMAL TO BURN THROUGH 1 QUART OF OIL FOR EVERY 1,000 MILES”. That would leave my automobile with only two quarts of oil after driving 3,000 miles. The owner’s manual does not state any of this. Now I am paying a significant amount of money on Oil Consumption Tests of which they are telling me I might need several before they MIGHT fix the problem. This 2017 Hyundai Tucson is one of the models and years affected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626014November 18, 2024
ENGINE
The engine developed a knocking sound at 97,018 miles. When it was checked, it did not have any oil in it at all, regardless of there not being an oil leak in the system. The car received regular service. When we took it to Hyundai they did a test and confirmed that it was burning oil. This engine malfunction put my [XXX] daughter, the primary driver, at risk for engine failure while driving it. The engine light and knocking sound happened with no warning. Yes, the problem was confirmed by the Reed Hyundai of Kansas City. They told us that the car needs a new engine and that they bear no responsibility for the malfunction. The engine lights and sounds happened simultaneously. The vehicle was immediately stopped and towed to the dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626016November 18, 2024
ENGINE
The car suddenly stopped accelerating. There were no signs that something was wrong prior. I was driving on the highway when I felt a loss of power, then my check engine light started blinking. The car entered “limp mode” and the engine started knocking. The code it was showing was for a knock sensor, I replaced that and it still would not accelerate. There is something wrong with the rod bearings and I was told by the dealership that this is a common problem with the type of engine they use in these vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626066November 18, 2024
ENGINE
In August 2024, the engine of the vehicle suddenly started making a very loud knocking noise, with no previous warning lights. We did not feel it was safe to drive. We saw online that a recall was underway by Hyundai for 2017 Tucsons due to problems with the rod bearings, where metal spreads throughout the engine. There is the potential for the engine to catch fire, and a complete engine replacement is recommended. This was confirmed by the dealership where we bought the vehicle, Boucher Hyundai of Waukesha, which told us they are replacing the engines in many of these vehicles. However, our VIN was not included in the recall, although the problem is identical to what is described in the recall. We had the car towed to the dealership; after confirming the problem, the dealership filed a claim with Hyundai seeking to add our VIN to the recall. We included all of the maintenance records since we bought the vehicle in January 2021 with 64K miles. Hyundai rejected the claim, citing a gap in the maintenance records from 64,000-124,000 miles. The dealership questioned that, since they had submitted our maintenance records and there were no gaps. Hyundai again denied the claim, citing a gap in the maintenance records from 17,000-29,000 miles - before we owned the vehicle. We called Hyundai customer service seeking an explanation; they said that the decision is made by Hyundai Motor America, a different entity, which only the dealership can contact, not vehicle owners. The customer service rep's only suggestion was to file a claim with your agency. The vehicle is parked and undriveable; it is available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625062November 13, 2024
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The contact did not have to restart the vehicle. The vehicle was taken to the dealer where it was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 80,964.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624487November 11, 2024
ENGINE
Engine light notification was not present before, during or after the complete engine failure of the vehicle while driving. Per dealership, they are unable to find a replacement motor and are going to rebuild the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623924November 7, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Rear driver side door suddenly will not open from outside or inside. A rear passenger would be essentially trapped in the car should an incident/accident happen. I googled and it seems this is a well known issue affecting several model years of Hyundai, including my 2017 model. I do not see a recall for this extremely dangerous issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623884November 6, 2024
ENGINE, UNKNOWN OR OTHER
I change the oil every 2000 miles and use what it states. Second oil change that noticed the oil drained out of the vehicle was close to nothing. First of all no warning indication oil was that low. It vibrates when it’s still and when you accelerate it tugs. Took it to the dealership where purchased extended warranty. Temporary fix is combustion cleaning with re seat piston rings then a valve cleaning and pcv replacement. Permanent solution replace the engine which warranty won’t cover since it’s technically not broken. Charging me ridiculous amount money for temporary fix. What if the oil goes else where or doesn’t notified low oil. It can catch on fire or all of sudden stops. I have my two babies with me in the car always it’s our family car. Vehicle has been inspected by dealership not inspected by police insurance representatives or others. No indication no warning signs pop up of low oil. It’s consuming too much oil which it’s going to other places in the engine which can cause fire risk. I’m trying to prevent the engine cause a fire or risk to myself or my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622220October 28, 2024
ENGINE
The engineer lost all oil and immediately started making a knocking noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621801October 24, 2024
ELECTRICAL SYSTEM
Unable to open passenger door on driver side. Unable to open from the outside or the inside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620532October 18, 2024
UNKNOWN OR OTHER
Automobile is consuming a huge amount of oil. The vehicle does not have an oil leak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620063October 16, 2024
ENGINE
Was driving down highway and vehicle lost power and shut off. Brought car to mechanic shop they ran a diagnostic and tore down the engine to see what the problem was. They found the problem was with oil consumption and carbon buildup. Oil was leaking through the pistons,piston rings into the combustion chamber, which in part was causing oil to go through the exhaust system. They found oil in the exhaust pipes and the catalytic converter and the exhaust manifold. The catalytic converter had to be replaced because it was clogged with all the oil that was leaking through the exhaust system from the combustion chamber. They found carbon buildup on the pistons, the piston rings and inside the combustion chamber
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619124October 10, 2024
ENGINE
The contact owned a 2017 Hyundai Tucson. The contact stated that the vehicle was unoccupied and parked at the residence for a couple of days, he received a call from a neighbor informing that there was a fire at his residence. The contact was not home at the time and upon arrival, he observed the vehicle engulfed in flames. The fire then quickly spread from the vehicle to the stand-alone garage and driveway causing damage. The contact and a neighbor attempted to extinguish the fire but were unsuccessful. The fire department extinguished the fire. A police report was filed. The vehicle was towed by the insurance company to the salvage lot where a forensic specialist was pending an investigation per the manufacturer and was yet to produce any information. The contact mentioned that the vehicle burned leaving only the framing remains. The manufacturer was notified of the failure. The failure mileage was approximately 110,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11618848October 9, 2024
STRUCTURE:BODY
Paint is peeling off of the door handles, the roof, and the mirrors. There is no reason for a 2017 to have this issue. It started 6 months after I bought the car in 2022. I called them Hyundai customer center with no help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618676October 8, 2024
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer. The dealer was contacted and made aware of the failure. The contact was informed of NHTSA Campaign Number: 21V727000 (Engine); however, the contact was informed that the VIN was not associated with the recall. The vehicle was scheduled for an upcoming diagnostic test. The contact stated that the vehicle was taken to the dealer in 2023 due to the failure; however, the contact was informed that the repair was not covered under recall or unknown programs. The contact stated that he was advised to keep up with scheduled maintenance on the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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