Hyundai Sonata Complaints

17,026 consumer complaints on file.

#11405239March 28, 2021
ENGINE
WHILE DRIVING AT INTERSTATE SPEED, THE ENGINE SUDDENLY LOST POWER AND THE CEL BEGAN FLASHING. THE ENGINE DID CONTINUE TO RUN, BUT WITH SEVERE HESITATION, VIBRATION, AND KNOCK. THE VEHICLE WAS TAKEN TO A HYUNDAI DEALERSHIP WHERE IT WAS DETERMINED THE ENGINE WOULD NEED TO BE REPLACED. VEHICLE MILEAGE AT FAILURE ~125K. ENGINE: 1.6 GAMMA T-GDI, TRANSMISSION:7SP DCT. THIS VEHICLE WAS NOT INCLUDED IN THE 20V746000 RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405161March 27, 2021
SEAT BELTS
2018 HYUNDAI SONATA WAS IN MOTION, WITH A SPEED OF APPROXIMATELY 20 MILES PER HOUR, WHEN A VEHICLE IN FRONT OF THE HYUNDAI SONATA STOPPED SUDDENLY AND THE 2018 HYUNDAI SONATA REAR ENDED THE OTHER VEHICLE. THE 2018 HYUNDAI SONATA'S AIRBAGS DID NOT DEPLOY. DAYS PRIOR TO THE MOTOR VEHICLE ACCIDENT, THE THE OWNER DISCOVERED THE DRIVER'S SIDE SEATBELT WOULD NOT RETRACT TO CREATE TENSION AFTER INITIAL APPLICATION TO SECURE SEATBELT HOWEVER, TENSION OF THE SEATBELT WAS IDENTIFIED WITH APPLICATION OF THE BRAKES, WHILE LEANING FORWARD, AND WHILE 2018 HYUNDAI SONATA WAS IN MOTION. CONCERN IS THE FACT THE AIRBAG DID NOT DEPLOY APPROPRIATELY DURING A FRONT END COLLISION WHILE IN MOTION AT APPROXIMATELY 20 MILES PER HOUR; POSSIBLY RELATED TO NHTSA ACTION NUMBER EA19001, APRIL 19, 2019, REGARDING THE 'AIR BAG ACU ELECTRICAL OVERSTRESS' THAT IS CURRENTLY OPEN AND UNDER INVESTIGATION. SEE PICTURES ATTACHED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11404956March 26, 2021
AIR BAGS, SERVICE BRAKES
I WAS IN A CAR ACCIDENT IN 2019 AND MY AIRBAGS NEVER DEPLOYED. SINCE THEN, THE AIRBAG LIGHT HAS STAYED ON. I'VE GONE TO EVERY MECHANIC AROUND ABOUT MY AIRBAG LIGHT AND THEY ALL SAY I HAVE A RECALL ON THE CAR. I'VE ALSO BEEN PULLED OVER MULTIPLE TIMES OVER MY BRAKE LIGHT EITHER NOT ILLUMINATING OR STAYING ILLUMINATED WHILE DRIVING.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11405017March 26, 2021
VISIBILITY/WIPER
PANORAMIC SUNROOF EXPLOSION. HAPPENED ON OPEN HIGHWAY ROAD WITH NO CAR IN NEAR VICINITY OR SIGN OF ANY KIND OF DEBRIS HITTING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404823March 25, 2021
ENGINE
DRIVING DOWN THE ROAD AT 65 MPH, THE ENGINE STARTED MAKING A TICKING NOISE. FURTHER DOWN THE ROAD THE TICKING BECAME KNOCKING. THIS PROMPTED THE COMMAND CENTER TO TELL ME TO TURN THE VEHICLE OFF IMMEDIATELY. THE VEHICLE WOULD NO LONGER CRANK AND WAS GIVING A CAMSHAFT SENSOR CODE. I RECEIVED A RECALL NOTICE 5 DAYS LATER. HAD THE VEHICLE TOWED TO THE DEALERSHIP. AFTER BEING TOLD I WOULD NEED A NEW ENGINE, AND THAT IT WASN'T A RECALL ISSUE, I CALLED NATIONAL. AFTER A WEEK OR SO IT WAS CONFIRMED THAT HYUNDAI WOULD REPLACE THE MOTOR AT THEIR EXPENSE. NEVER CONFIRMING IT WAS BECAUSE OF THE RECALL THOUGH I HAD ALL THE SYMPTOMS OTHER THAN CATCHING ON FIRE. IT HAS NOW BEEN 2 MONTHS AND MY MOTOR IS SUPPOSEDLY ON BACK ORDER, BUT COMING IN WEEKLY. HYUNDAI SEEMS TO REALLY BE DRAGGING THERE FEET THOUGH THEY LOST A LAWSUIT OVER MOTOR ISSUES BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404829March 25, 2021
ENGINE
TL* THE CONTACT OWNS A 2016 HYUNDAI SONATA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED BOB BAKER HYUNDAI (5285 CAR COUNTRY DR, CARLSBAD, CA 92008, (760) 929-4900) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED WHILE DRIVING 30 MPH, A CLICKING SOUND WAS HEARD. THE CONTACT STATED THAT SEVERAL WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER TO DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,707. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404866March 25, 2021
AIR BAGS
MY CAR HAS AND WAS SERVICED ON THE AIR BAG BEFORE AND ONCE AGAIN OUT OF THE BLUE THE AIR BAG LIGHT IS ON , NO CHANGES HAVE OCCURED WITH THE VEHICLE , NO ACCIDENTS NOTHING NEW AND I HAVE CHECK THE WEBSITE PERIODICALLY TO SEE IF ANYTHING CHANGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404898March 25, 2021
AIR BAGS, STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I BOUGHT MY VEHICLE FROM A LOCAL DEALERSHIP A WEEK AGO. THE HORN AND NONE OF THE FEATURES ON THE STEERING WHEEL WORK. THE FRONT PANEL OF THE STEERING WHEEL FEELS LOSE. I ALSO SMELL GAS OFTEN AND MY LEFT MUFFLER SMOKES AND I SOMETIMES SMELL BURNING RUBBER. NAVIGATION DOES NOT WORK AS IT SHOULD AND MY XM FEATURES DON'T WORK BECAUSE OF A BAD XM ANTENNA (SHARK FIN.) THERE IS VIBRATION IN THE STEERING WHEN BRAKING. MY TIRE PRESSURE LIGHT BLINKS AND THEN STAYS ON. THE KEY DOESN'T OPERATE THE LOCKS SOMETIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404606March 24, 2021
AIR BAGS, ELECTRICAL SYSTEM
RECIBAN CORDIALES SALUDOS, EL 11/01/2020 DICHO VEHICULO ES USADO COMO LYFT VENIA DE PASAJERO Y TUVIMOS UN ACCIDENTE. LAS BOLSA DE AIRE JAMAS SE ABRIERON, ECHO QUE AGRABO MI CONDICIN. YA QUE IMPACTE MI CABEZA FUERTEMENTE CONTRA EL MARCO DE PUERTA DEL VEHICULO OCASIONANDO MI LESION CEREBRAL. NO SE, SI ESTE VEHICULO FORME PARTE DEL PROBLEMA CON EL SISTEMA TAKATA. LO QUE SI ESTOY SEGURO ES QUE EN EL HISTORIAL DE ESTE VEHICULO ESTAN RESEADO 3 ACCIDENTES EN LOS CUALES SE PUEDE PRESENCIAR QUE EL SISTEMA AIRBAG NUNCA A FUNCIONADO ADEMAS DE LA NEGLIGENCIA POR PARTE DEL DUEO (CHOFER) YA QUE ESTOS 2 ACCIDENTES HAN SIDO EN MANOS DE EL Y EL MISMO NO AH MANDADO A INSPECCIONAR EL DISPOSITIVO DE AIRBAG. ADEMAS DE TENER UNOS LLAMADOS POR GARANTIA INCUMPLIDOS. EL ACCIDENTE FUE ENNLA 82NE 2AV MIAMI FL.*DT*JB*JB TRANSLATION RECEIVE CORDIAL GREETINGS, ON 01/11/2020 SAID VEHICLE IS USED AS A LYFT CAME AS A PASSENGER AND WE HAD AN ACCIDENT. THE AIR BAGS NEVER OPENED, I THINK THAT I GRABBED MY CONDITION. SINCE I IMPACTED MY HEAD STRONGLY AGAINST THE DOOR FRAME OF THE VEHICLE CAUSING MY BRAIN INJURY. I DON'T KNOW IF THIS VEHICLE IS PART OF THE PROBLEM WITH THE TAKATA SYSTEM. WHAT I AM SURE IS THAT IN THE HISTORY OF THIS VEHICLE THERE ARE REVIEWED 3 ACCIDENTS IN WHICH IT MAY BE WITNESSING THAT THE AIRBAG SYSTEM HAS NEVER WORKED IN ADDITION TO NEGLIGENCE ON THE PART OF THE OWNER (DRIVER) SINCE THESE 2 ACCIDENTS HAVE BEEN IN THE HANDS OF HIM AND HIMSELF HAS NOT SENT TO INSPECT THE AIRBAG DEVICE. IN ADDITION TO HAVING SOME CALLS FOR BREACHED WARRANTY. THE ACCIDENT WAS AT ENNLA 82NE 2AV MIAMI FL.*DT*JB*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11404699March 24, 2021
STRUCTURE:BODY
PAINT IS PEELING OFF IN LARGE SHEETS ABOVE FRONT WINDSHIELD. IT HAPPENED DURING HIGHWAY TRAVEL AT SPEED OF 65-70 MPH. NO DENTS OR SCRATCHES WERE VISIBLE PRIOR TO PEELING PAINT. THIS WILL COMPROMISE THE INTEGRITY OF THE BODY OF THE CAR DUE TO RUST AND CORROSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404724March 24, 2021
STRUCTURE:BODY
MY HOOD TO MY CAR KEEPS FAILING DOWN ON MY HEAD EACH AND EVERY TIME I LOOK UNDER THE HOOD . IT JUST RECENTLY START TO HAPPEN AS I NEVER EXPERIENCED THIS BEFORE . MY LOCAL HYUNDAI DEALERSHIP SAID THEY ARE PISTONS THAT NEEDS TO BE REPLACED . IF THIS IS A DEFLECT AS A CONSUMER SHOULD I BE SUBJECTED TO PAY TO REPLACE THE COST TO FIX DEFECTED PRODUCT .,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404734March 24, 2021
ENGINE
I WAS DRIVING MY CAR, ALL MY LIGHTS POPPED UP ON MY DASH BOARD THIS NEVER HAPPENS, ONCE IT HAPPENED I PULLED OVER TURNED IT OFF, TRIED TO TURN IT BACK ON IT WOULDN'T START, CHECKED THE OIL EVERYTHING WAS FINE TRIED TO GIVE IT A JUMP IT STILL WOULDN'T START. SO I HAD TO TOW TO A LOCAL MECHANIC AND HE LOOKED AT IT THE NEXT DAY HE TOLD ME HE THINK MY ENGINE WENT, WHEN I BOUGHT THIS CAR IT HAD NO LIGHTS ON THE DASH BOARD AND IT DROVE PERFECT I'M SO CONFUSED AND SUPER MAD RIGHT NOW. THEN I GOT IT TOWED TO CONECELLI HYUNDAI FOR FURTHER INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404429March 23, 2021
AIR BAGS, ELECTRICAL SYSTEM
MY AIR BAG LIGHT IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404546March 23, 2021
STRUCTURE:BODY
THE PASSENGER REAR DOOR WILL NOT OPEN, IT IS A COMMON PROBLEM AFFECTING MULTIPLE LINES OF HYUNDAI'S FOR THE LAST 10 YEARS, AT LEAST THAT IS WHAT SHOWS IN A SIMPLE INTERNET SEARCH, DEALER AGREES ITS A SAFETY ISSUE BUT SINCE HYUNDAI REFUSES TO ISSUE SAFETY RECALL THEY WILL NOT FIX IT UNLESS I PAY NEARLY $2000. ONLY WAY TO EVEN BEGIN TO TRY AND OPEN DOOR IS TO BREAK THE DOOR PANEL - LOCKS, WINDOWS AND HANDLE ALL WORK FINE, THE THE ROD/CABLE THAT TRIGGERS THE DOOR RELEASE TO OPEN. THIS HAS BEEN GOING ON FOR NEARLY 10 YEARS AND STILL NO RECALL - SEEMS LIKE THEY WANT PEOPLE TO GET STUCK INT HE CAR WITH NO WASY TO ESCAPE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404226March 22, 2021
ENGINE
RECALL ON VEHICLE. ON MARCH 9, 2021, THE ENGINE STARTED MAKING A CONCERNING NOISE SO WE IMMEDIATELY SET UP AN APPOINTMENT TO GET IT LOOKED AT BY HATCHETT HYUNDAI. THE SOONEST THEY COULD GET IT IN WAS MONDAY, MARCH 15, 2021. HOWEVER, ON THURSDAY, MARCH 11, 2021, THE ENGINE MADE A TERRIFYING NOISE AND STOPPED DRIVING (ON A RESIDENTIAL ROAD) WHICH WE HAVE RECORDED. WE PAID TO HAVE IT TOWED TO HATCHETT HYUNDAI. [XXX] WAS ABLE TO HEAR THE ENGINE AND WHAT IT WAS DOING AND IT WAS IN LINE WITH THE RECALL. ON TUESDAY, MARCH 16, 2021, OUR SPECIALIST [XXX] CONFIRMED THAT IT IS IN LINE WITH THE RECALL AND IS REQUESTING THAT THE ENGINE BE REPLACED. THE ENGINE BLEW WHILE IT WAS BEING LOOKED AT. THE ONLY CONCERN WAS THAT IT HAS A SALVAGE TITLE. I SAID I UNDERSTAND BUT THAT SALVAGE TITLE IS DUE TO COSMETIC DAMAGES AND THERE WAS ABSOLUTELY NOTHING WRONG WITH THE ENGINE AND THERE SHOULDN'T HAVE BEEN AS THIS VEHICLE IS ONLY FIVE YEARS OLD AND I HAVE OWNED IT FOR 4 OUT OF THE 5 YEARS AND MAINTAINED IT THE ENTIRE TIME. [XXX] AND [XXX] (THE MANAGER) AGREED AND THEY SAID THEY DIDN'T SEE WHY IT WOULD GET DENIED AND AGREED THAT IT SHOULD BE REPLACED. THIS WAS ON MARCH 19, 2021 WHEN I SPOKE TO [XXX] AND [XXX] BOTH. [XXX] ALSO SPOKE WITH [XXX] ON MARCH 19, 2021 IN GREATER DETAIL. ON MONDAY, MARCH 22, 2021 AT 8:56 A.M. I RECEIVED A CALL FROM [XXX] APOLOGIZING AND SAYING THAT THEY DENIED THE REQUEST. I SPOKE WITH CUSTOMER SERVICE AND AM WAITING FOR A CALL FROM THE ESCALATIONS TEAM. THIS IS NOT OK. THE ENGINE SHOULD BE REPLACED WHICH THE TECHNICIANS AGREE AND SAID THEMSELVES. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404331March 22, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT MODERN HYUNDAI OF CONCORD LOCATED AT 965 CONCORD PKWY S, CONCORD, NC 28027, (704)262-4408 EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT THERE WAS A GRINDING SOUND COMING FROM ENGINE. VIN TOOL CONFIRM PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404367March 22, 2021
ENGINE
INCREASED OIL CONSUMPTION AND ENGINE KNOCKING. HYUNDAI NOT HONORING THEIR COMMITMENT TO REPLACE ENGINE FREE OF COST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404384March 22, 2021
ENGINE
TO WHO READS THIS, THANK YOU FIRST AND FOREMOST TO TAKE THE TIME TO READ THIS. THIS IS A REAL PERSON, THIS IS MY REAL STORY. I HAVE BEEN NOTICING A KNOCKING ENGINE NOISE FOR 5 TO 6 WEEKS AND THEN GOT THE NHTSA RECALL NUMBER20V746000 IN THE MAIL. I SET THE SOONEST APPOINTMENT WITH THE DEALERSHIP. THE DAY OF THE APPOINTMENT I WAS ADVISED BY ANDY THAT IT WOULD TAKE 3 TO 4 WEEKS FOR THEM TO LOOK AT MY VEHICLE AND RUN IT THROUGH HYUNDAI'S RECOMMENDED DIAGNOSIS. LATER I CALLED THE HYUNDAI CAMPAIGN HOTLINE AND OPEN CASE # 18081104. I WAS TOLD TO WAIT 3 TO 5 DAYS FOR A NATIONAL REPRESENTATIVE TO GET BACK WITH ME. I CALLED TWO DAYS LATER REQUESTING AN UPDATE AND SHORTLY LATER THE DEALERSHIP CALLED ME TO INFORM ME MY CAR WAS READY. ANDY SAID IT CLEARED INSPECTION AND I ASKED IF IT PASSED ALL THEIR TESTS, I WAS TOLD YES. THIS WAS THE SAME STAFF MEMBER THAT TOLD ME A FEW STEPS DAYS PRIOR 3 TO 4 WEEKS. WHILE I WAS WAITING FOR MY VEHICLE TO BE BROUGHT TO ME, I OVERHEARD THE ANOTHER HYUNDAI REP SAYING SAME STORY TOLD TO ME ABOUT THE LENGTH OF TIME TO DIAGNOSIS. GOT THE DIAGNOSIS (REPAIR) DETAILS BACK TO FIND THEIR INSPECTION CONCLUDED TAKING THE VEHICLE FOR A 7 MILE TEST DRIVE IN THE CITY TO OBSERVE ODD KNOCKING NOISES. NOTHING REMOTELY ADVISED FROM THE MANUFACTURER TO DEALERSHIP. I HAVE THEIR REPORT ATTACHED BUT HAVE NO CLUE WHAT TO DO AT THIS POINT. I CALLED BACK HYUNDAI CAMPAIGN HOTLINE AGAIN AFTER GETTING MY VEHICLE BACK TODAY. I AM TOLD I HAVE THE SAME CASE NO. AND TO WAIT ANOTHER 3 TO 5 DAYS FOR ANOTHER REPRESENTATIVE TO CONTACT ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404170March 22, 2021
ENGINE
MY SON WHO IS 18 HAD MY SONATA IN OSKALOOSA IOWA HE WAS DRIVING BACK TO HIS COLLEGE CAMPUS ON FEB, 27, 2021. WHILE DRIVING HIS ENGINE SEIZED UP (THE MECHANIC SAYS IT HAS BEARING AND ROD DAMAGE.) MY SON'S ONLY SAVING GRACE WAS THE FACT THAT THE CAR CONTINUED TO ROLL AND HE WAS ABLE TO GET IT TO THE SIDE OF THE ROAD BEFORE GETTING REAR ENDED. HIS FRIENDS AND HIMSELF PUSHED THE CAR INTO A RADIO STATION PARKING LOT AND HAD TO FINISH WALKING BACK TO CAMPUS. ROSS SAID THERE WAS SMOKE COMING FROM THE ENGINE COMPARTMENT. THE MECHANIC PICKED UP THE SONATA ON THE FOLLOWING MONDAY. THE SONANTA MY SON SAID HAD STALLED OUT A COUPLE OF TIMES BEFORE THE ENGINE SEIZED BUT HE THOUGHT IT WAS DUE TO THE EXTREMELY COLD WEATHER AND CONDENSATION HAD DEVELOPED IN THE GAS TANK SO HE PUT STP IN THE GAS TANK. I DID SOME ONLINE RESEARCH AND FOUND OUT THAT THE 2011 SONATA'S HAD A HISTORY OF ENGINE PROBLEMS, RECALLS, AND A LAW SUIT IN 2015 DUE TO RODS AND BEARING ISSUES. I CONTACTED HYUNDAI USA TO TRY AND RESOLVE THIS MATTER AND SEE WHAT ALL IS NEEDED TO BE DONE. HYUNDAI HAS DONE NOTHING BUT GIVE ME THE RUN AROUND, TRANSFERRING ME FROM ONE DEPARTMENT TO ANOTHER WITH ALL CLAIMING ITS NOT THEIR AREA. I'VE TRIED CALLING 4 TIMES AND EVEN ONE TIME LINDA IN THE SETTLEMENT DEPT. HUNG UP ON ME WHEN I TRIED ASKING QUESTIONS ABOUT WHAT I NEED TO DO. ALL I WAS GIVEN A CASE NUMBER 18065084 AND TOLD ALISHA WAS MY CASE MANAGER BUT SHE APPEARS TO NEVER BE IN AND HAS NOT ONCE TRIED TO MAKE CONTACT WITH ME. I BELIEVE HYUNDAI IS NOT TRYING TO HONOR THE COURT DIRECTIVES AND ARE HAVING CARS WITH BAD ENGINES LEFT OUT ON THE ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404189March 22, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
THE VEHICLE WAS PARKED. I TRIED TO TURN THE CAR ON BUT IT DIDN'T COME ON, AND THEN I NOTICED IT SMOKING UNDER THE HOOD. ABOUT 5 MINUTES LATER THERE WERE FLAMES COMING FROM UNDER THE HOOD AND QUICKLY SPREAD TO THE REST OF THE CAR.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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