Hyundai Sonata Complaints

17,026 consumer complaints on file.

#11428056August 6, 2021
ENGINE
The contact's mother owns a 2012 Hyundai Sonata. The contact stated that while his mother was driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was towed to the dealer and diagnosed however, there was nothing wrong with the vehicle. The failure recurred two weeks after the contact's mother received the vehicle back from the dealer. The vehicle was towed back to the dealer and diagnosed with engine failure and that an engine replacement was needed. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was 108,073.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428092August 6, 2021
ENGINE
Dear Sir/Madam, I bought the vehicle in 2016 from a local dealer, unknown to me that the vehicle had a branded/salvage title. After driving for a few years, about a month and half ago, while driving the engine just stalled on me. After having back and forth with Hyundai National Team and Hyundai Corporate, they denied my warranty claim that because its a salvaged title. The engine is original and was not tempered with as confirmed my Local Hyundai Dealer. Hyundai has currently recalled about 1.6 Million vehicles due to premature bearing wear and potential engine failure issue. The vehicle currently has 65,000 miles on it, and the engine breakdown is an internal failure. Having a salvage title should not be a reason to deny the claim especially when its not a cosmetic problem but an engine failure itself. Spending $6,000 - $8,000 on a new engine is completely unaffordable for me. I will appreciate any help you can provide after I have been suffering without car for almost 2 months in these difficult COVID times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428116August 6, 2021
STEERING
My eps light came on in my car and my car wouldn’t steer and just shut off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427908August 5, 2021
STEERING, STEERING:GEAR BOX:SHAFT SECTOR
The contact owns a 2011 Hyundai Sonata. The contact stated while driving 35 mph, an abnormally loud popping sound was heard inside the vehicle and the steering wheel was shaking and vibrating while driving at high speeds. There was no warning light illuminated. The contact took the vehicle to an independent mechanic and the vehicle was diagnosed with an intermediate shaft failure. The contact was informed that the intermediate shaft needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427934August 5, 2021
ENGINE, UNKNOWN OR OTHER
UNKNOWN: On July 14th, 2021, I was driving approx. 45mph on the Expressway when I felt the car losing a little power, I looked at the speedometer and noticed (no warning lights where on) the speed was going down slowly as I was attempting to accelerate, the car would not go past 20mph. Then all the sudden I lost all controls of the car (the car stalled) I was not able to steer or brake, the car had stalled in the middle of the parkway, it was a very dangerous situation, so many cars came within inches of hitting me. I was able to finally restart the car and get it to the side of the road and then it stalled again. This time when I attempted to restart the car I noticed there was smoke coming from under the hood and the would not start, at that point I called for help. The car was towed to my mechanic and he determined the engine was seized. (see attached pdf) Car is available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427413August 2, 2021
ENGINE
The contact owned a 2015 Hyundai Sonata. The contact stated while driving 30 mph, light gray smoke began to emit from under the hood with several unknown warning lights illuminated. The vehicle began to stall while the vehicle was being pulled off to the side of the roadway. The contact and two passengers inside the vehicle exited the vehicle and the smoke turned from light gray to black as the smoke became thicker. There was an abnormal popping sound before the vehicle caught on fire. The fire department was contacted and the fire was extinguished. A fire report was not filed. There was no injury sustained. The vehicle was deemed a total loss. The vehicle was towed to a tow lot. The dealer and the manufacturer were notified of the failure. The failure mileage was 85,643.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11427506August 2, 2021
ENGINE
The contact owns a 2013 Hyundai Sonata. The contact stated that while driving approximately 25 mph, the vehicle stalled without warning. The vehicle was towed to an independent mechanic and the contact was informed that the engine needed to be replaced. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427277July 31, 2021
EXTERIOR LIGHTING
* Taillights (Brake lights) * Bulbs are burning out continuously and I am afraid is going to cause a fire since they get so hot. I have replaced them on both sides at least 10 times over the last year * No * No
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427296July 31, 2021
SERVICE BRAKES
When driving the “Check Brake” warning comes out and the brakes hit the tires allowing for minimal movement of the vehicle. Right after that, a “Hybrid System Warning - Safely Stop and Do Not Drive” comes up. At times, The warnings will continue for days or hours and other times, imthey would just disappear. When bringing the car to the dealer they wouldn’t be able to understand the issue as the warnings suddenly disappear and they would just start guess-repairing the car which can be extremely expensive for us the consumers
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427103July 30, 2021
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2012 Hyundai Sonata. The contact stated while driving 70 mph, the accelerator pedal was depressed however, the vehicle failed to respond. The vehicle decelerated independently with the Electronic Stability Control warning light illuminated. The contact was able to drive to the residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V759000 (Exterior Lighting) however, the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 141,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426970July 29, 2021
ENGINE
Engine locked up and is to be replaced under theta lawsuit. 12month warranty rebuilt engine is all they offer. Not happy. Car worth 8k and now I can't get 2k. Went to pick it up and it won't start. CALLED customer service for options and no response just delays for 5 was. Can't find a lawyer to help. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427000July 29, 2021
STEERING
On numerous occasions, the steering wheel feels loose after starting but then begins to work normally. On 7/27/2021, as I was backing out of the driveway, there was excessive steering wheel motion where the wheels did not turn at all even though the steering wheel was turned in each direction about 10 degrees. Then the power steering completely stopped working at all, and I had to steer the car to the curb with extreme effort since the power assist was completely gone. Several dash warning lights were illuminated including the traction control light. After turning the car off, and then back on, the steering was back to normal. I have continued driving the car for the last three days and the problem has not recurred. But I am very nervous about the safety aspect of this and don't enjoy driving the car anymore. I am the original owner of the car and it only has about 28000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427051July 29, 2021
ENGINE
I wash driving my car to work I was running approximately 40 mph when I went to turn a corner all of a sudden my car shut down. I do work as a mechanic but due to my car being still under warranty I elected to have it taken to a dealership. I do know there is an active class action lawsuit going on for the rod bearing going out in these models and years. I currently do not have any recalls on my car. Before my engine locked up I was having a small ticking noise in my motor that started two days prior. When the car seized up I checked all fluids and did find that my oil has a burnt smell to it which means in technical terms it has thrown a rod and bent valves. I am getting no answers and am now being left with no vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426780July 28, 2021
AIR BAGS, ENGINE
The contact owned a 2013 Hyundai Sonata Hybrid. The contact stated while driving at 20-30 MPH, he heard an abnormal beeping sound and the vehicle experienced a loss of automotive power. The brake pedal was depressed but failed to respond and remained on the floorboard, the steering wheel locked, and the vehicle crashed into a fire hydrant. There was severe damage to the vehicle. The air bags did not deploy. There were no warning lights illuminated. A police report was filed. The vehicle was towed to a tow lot, where it was totaled. The contact sustained injuries in the head and sought medical attention. The dealer and manufacturer were not made aware of the failure. The approximate failure mileage was 200,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11426823July 28, 2021
UNKNOWN OR OTHER
Brake and tail light continues to burn out. I have replaced bulbs and entire assembly every couple weeks and t melts thei units as well as my engine stalls out and will not accelerate and does this intermittently. This puts me at risk of one of my lights catching fire or a crash due to my engine losing power on the freeway when I turn my lights on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426833July 28, 2021
ENGINE
These are known for engine failure which has already happened to me summer of 2019. The first time Murdock of Murray gave me a hard time replacing the engine even though it was a recall they tried over charging for other repairs that supposedly lead to the seized engine. Murdock also told me the turbo on the vehicle would need time to adjust and kick in with turbo the coils needed to get oil in them for the turbo to work properly. After fixing engine the turbo never was the same but Murdock insisted nothing was wrong. Now 25k miles later again the vehicle is on the verge of seized engine. While in traffic at 5pm ish, I turned left and as I was turning my vehicle would not accelerate, I heard a crackling noise and the check engine light came on but the car was still running all power but would not accelerate over 20mph with the rpm flooring. I immediately thought it’s happening the engine is seizing. Remind you this was the second time this happened. I almost died twice in this vehicle both times with my children in the car. I called Murdock to ask if they would tow the vehicle they told me no I would need to pay out of pocket, so I did, bc the vehicle would not accelerate. Once I got my car to the dealership already the technician seemed annoyed by my prediction with the engine on the verge of seizing. After a few days of the technicians looking over my car he claims I must pay for repairs and blamed me when these engines have been recalled by Hyundai. I then reached out to Hyundai corporate national consumers for assistance and they were just as bad. I was told there’s nothing I can do until a case manager calls me but they will let them know about this issue. No one has contacted me. The fact that Hyundai is trying to find ways to not cover their faulty death trap vehicles and the dealership is right behind them on giving customers a hard time replacing the recall without causing all the stress and over charging. Hyundai should be ashamed of themselves.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426877July 28, 2021
ENGINE, POWER TRAIN
I have provided this information already, case number 11424760. I am now submitting further documentation on this safety issue. There was a recall notice from Hyundai, for whatever reason, this was changed to not include our vehicle. We never heard back about the solution & they no longer will replace the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426583July 27, 2021
ELECTRICAL SYSTEM, ENGINE
Fuel Pump Control Module replaced before 50,000 mi. - 58,539 mi. got my 2016 Hyundai Sonata Sport for ECM Update. Told dealership I heard ticking/clicking noise coming from engine; said oil was low and suggested oil change & low key battery was causing issues. Oil consumption was more and more 1qt every 2,000 mi, then 1qt every 1,000 mi. 1/29/21 at 90,340 mi, on the turnpike (70 MPH), car check engine light came on, car started vibrating VERY bad, pulled over & LIMP mode had activated. Hyundai dealership was 5 miles away, - found cylinder 2 had a misfire(s) - one of 2 exhaust valves burned a hole through; valve seat - damaged. Cylinder head and exhaust valves, spark plugs were replaced, & oil change. Engine light came on a couple days later car did not go to LIMP MODE. 2/12/21 at 93,466 mi, took the car to Hyundai for service again, Exhaust CAM Phaser failing, Replaced CVVT & Timing Chain Tensioner & RTV silicone. 4/21/21-103,821 mi. went for an oil change & oil consumption test, went back after less than 1,000 mi, Hyundai dealership stated that the car was .73 qts low and normal, I checked before the service, oil was closer to the "E" than "F". Dealership unreliable; did not complete test. Adding oil about 2 qts every 1,000 mi. Car was also idling weird NO warning lights. 7/22/21, catastrophic break down while driving on the Turnpike (70 MPH), car died, after all lights and gauges shot up. NO warning lights before issue. Lost power steering, coasted at 70 mph to 0 mph (in 30 seconds), barley to side of the road, late night needed a tow. Battery & Alternator fried because of this - replaced next day. Car starts now; wont get past 2,000 RPM & stalls out after 5 mins of running in "P"- NO warning lights, Engine rocks before shut off. NO warning lights on after restarting. Called HYUNDAI Corp. case sent to supervisor, no help getting the car to dealership, no rental, told not to expect a call before 8/3/21. All oil services completed at or before suggested intervals.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426645July 27, 2021
ENGINE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2015 Hyundai Sonata Hybrid. The contact stated while driving 20 mph, the vehicle loss motive power and the check charging system warning light illuminated before the vehicle stalled. The contact was able to coast and move the vehicle to the side of the roadway and waited for several minutes and restarted the vehicle. The contact continued to drive to his destination. The failure recurred several times. The local dealer was contacted and informed of the failure. The contact was informed that since the vehicle was experiencing the failure intermittently, the vehicle could not be diagnosed until the failure occurred and the vehicle was taken in with while the failure was happening. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426669July 27, 2021
ENGINE
Engine caught fire due to recall not complete, after taking it to mechanic to replace the fire damaged fuel line and engine wire harness, engine somehow lost compression and wouldn't start. Oil level and oil were good, engine started making knocking noise before catching fire. Manufacturer is refusing recall for the engine.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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