Hyundai Sonata Complaints

17,026 consumer complaints on file.

#11459685April 5, 2022
UNKNOWN OR OTHER
“Hybrid System Warning” 2 years ago last fall I was out of town & received the above warning - car would not start - car had to be towed - cost was over $500 - repair was a battery - paid out of pocket I believe but all this can be pulled from dealership on memorial in tulsa ok Last fall same thing happened - car would not start with same warning light - towed again & besides being out the tow bill all was repaired I keep getting this alarm that randomly flashes on my screen since last oil change (I asked dealership to research reason for alarm & they found nothing) while driving. I dont want to get stranded again & just want it fixed!!!! I have no where else to turn but to submit a report to hopefully get someone to research this for me. If you need documentation I can get something printed from dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459686April 5, 2022
ENGINE
The contact owns a 2015 Hyundai Sonata. The contact stated that while either at a complete stop or while driving under 25 MPH, the vehicle would shake with the check engine warning light illuminated. The contact also stated that the vehicle would intermittently lose motive power while driving at highway speeds. The contact stated that the battery and oil warning lights would be illuminated. The contact took the vehicle to an independent mechanic where the mechanic discovered a misfire in cylinder # 4, as well as damage to the cylinder head. The vehicle was diagnosed with engine failure. Neither the dealer nor the manufacturer had been notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459701April 5, 2022
ENGINE
I was driving and DoorDashing for money when all of a sudden there was a weird knocking noise, causing all of the lights on my dash to turn on. I had just taken my car in for an oil change 2 days prior to an independent service center. This was the first time this situation occurred. I had never dealt with it before. I went to make a left to get out of the road and a burning smell started to occur and my entire car died in the turning lane. I was stuck in the lane for about an hour until a tow truck came and towed me to Huffines Hyundai Plano. While there they told me I had a lot of recalls and they would take care of them. About a week later they called me to tell me that my entire engine had seized up and failed and my recall was denied due to a software update campaign back in 2015 that I did not do. I have been to multiple Hyundai Dealerships since 2015 and was never informed of the severity of this recall, nor was I told if I didn't get such a software update that if my engine did indeed fail they would deny fixing their mistake to begin with. I had no idea of the important of this software update and really don't understand how it comes down on me that metal shards potentially were left in the engine, causing to dislodge and ruin my engine. It was incredibly sudden and I have only put 50,000 miles on the car in 7 years since owning it. The dealership also kept bringing up my warranty as if that had anything to do with this recall that is out for the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459702April 5, 2022
LATCHES/LOCKS/LINKAGES
The contact owns a 2017 Hyundai Sonata. The contact received notification of NHTSA Campaign Number: 21V619000 (Latches/Locks/Linkages) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459456April 3, 2022
ENGINE
My engine has failed due to a well known manufacturing defect. I never received the recall notice Service Campaign 953, as I am not the original owner. This Theta engine is part of a class action lawsuit and Hyundai is aware however they may try to not pay for a replacement engine according to the dealership. Please assist. Thank you so much.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459462April 3, 2022
ENGINE, STEERING, VEHICLE SPEED CONTROL
Vehicle’s engine began to emit a knocking sound that would increase in volume and speed as engine progressed in speed. Engine suddenly lost power, check engine light began to flash and traction control disabled itself. Vehicle was pulled over and turned off when it immediately began to rapidly self immolate over the course of minutes while the power to the engine was completely disabled.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11459299April 2, 2022
ENGINE
On 9/7/2021 my Son Alex and I were out for a drive in my 2013 Hyundai Sonata gls.. my son is 17 years old an was completing his 50 hour driving time required, to get his drivers license.he has a learners permit. We had done some in town driving for about an hour and we decided he needed practice on the freeway.. after about 15 mins on the freeway my vehicle suddenly shut down without any warning.. my son being an inexperienced driver did a great job of not having an accident being he lost all power steering and power braking functions of the vehicle. Thank god he steered us off the road an into the ditch an not into on coming traffic.. we both were fine but understandably shakin up.. I Then had my vehicle towed to the local Hyundai dealership here in my area, who has since refused.. to honor a safety recall campaign that they themselves have already verified Per VIN number that my vehicle qualifies for that safety recall campaign issued by the NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459005March 30, 2022
EXTERIOR LIGHTING:BRAKE LIGHTS
The contact owns a 2012 Hyundai Sonata. The contact stated after the vehicle was parked, the brake lights were illuminated without the brake pedal being depressed. The failure caused the battery to be drained; requiring the vehicle to be jump started. The contact stated no warning light was illuminated. The contact had not been taken the vehicle to a local dealer. The vehicle was not diagnosed or repaired. The contact researched the failure online and related the failure to NHTSA Campaign Number: 15V759000 (Exterior Lighting). The manufacturer had been informed of the failure. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459035March 30, 2022
POWER TRAIN
Contact was driving on city streets, received Hybrid System Warning, turn off engine alert. Car slowed to dangerous speed in heavy traffic, would only drive under electric system. Car pulled over when safe, restarted, same issue recurred. Car brought to local repair shop, where trouble code #P261F recorded- "Coolant Pump A Control Circuit Stuck On." Mechanic discussed with dealer who said it should be under warranty. Towed to Keyes Mission Hills Hyundai in Mission Hills, CA. Fault diagnosed as electric water pump. Per Mission Hills, not covered under 10 year warranty, only 5 year warranty. Car 5 years, 7 month old,19,000 miles, out of warranty. Owner notified dealer about recall campaign 16-01-020 for this specific component. Awaiting consideration for goodwill repair from Hyundai as per the TSB for the campaign.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458755March 29, 2022
ENGINE
Engine went bad prematurely. After 6 years of routine maintenance and standard commuting the engine went bad at 130k miles. No warning or indications that anything was wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458760March 29, 2022
AIR BAGS
The airbag light in my car stays illuminated and I’m not sure why. No auto/body shops will touch it and the dealership is backed up so bad it’ll be a month and a half before someone can look at it. My car can’t pass inspection like this and if I were to get into an accident it would be extremely dangerous if the airbags didn’t go off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458886March 29, 2022
STEERING
The contact owns a 2013 Hyundai Sonata. The contact stated while driving approximately 50-60 MPH, the steering wheel became difficult to turn. There were no warning lights illuminated. The contact was able to continue to drive the vehicle however, extra effort was needed to steer the vehicle. The contact stated that the failure recurred while driving and turning. The dealer was notified of the failure and an appointment was scheduled. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458890March 29, 2022
ENGINE
My engine is seized. Driving down the road normal all the sudden driving 14mph peddle all the way down to the floor. Mph slowly decreasing until it get to a complete stop and dies. The car turns on but does not crank. Check engine light is now on battery light, oil light and key fob light without warning. Did not have knocking ,shaking or stalling of the vehicle. Vehicle was diagnosed and towed twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458910March 29, 2022
ENGINE
Hyundai Motor America is doing fraud with its customer’s and putting their lives at danger. They made engines with manufacturing defect. They sent a brochure to their customers to get the software updated for knocking sensors and then placed a lifetime warranty for the issues caused by it including any repair costs. They said the software will detect the knocking noise and will turn on Warning lights (Engine Light) as well as place the vehicle into reduced power, engine protection mode. Their brochure said they have defective engines in 2011-2019 Sonatas, 2013-2018 Santa FE Sports, 2019 Senta Fes, and 2014,2015, 2018 and 2019 Tucsons.I own a 2016 Hyundai Sonata. I did software update and then I started having engine knocking at around 76,000 miles. Sometimes, car automatically loses power on highways/freeways and sometimes it starts to accelerate on its own at very high RPM’s. I contacted Hyundai dealership in Spring, TX (North Freeway Hyundai), which told me that Hyundai doesn’t cover it anymore until unless its complete engine failure. This is not what their Warranty document (Brochure) said. They are denying to take care of the issue which was caused by manufacturing defect and their software update. Their brochure said they will take care of it including any engine repair costs. Their dealership told me that this is just the “Beginning of the engine falling apart”, they can start with putting a new cover on the faulty engine part rather than replacing it, which will cost me $640.50+tax to take the engine light disappear for few days. If they have to fix it permanently, it is going to cost me “Thousands of Dollars” into parts and labor charges. Private mechanic said Hyundai Engines are "Can of Worms" and wont even touch it. As per Hyundai case managers instructions, I ended up spending $435.50 out of pocket without any work done on my vehicle. As per their Brochure, they are making defected engines from 2011. Thousands of people driving those dangerous vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458606March 28, 2022
AIR BAGS, SEATS
I took the car in for a recall/warranty repair on 3/28/2021. The part (seatbelt/airbag sensor/pre tensioner) has still not been delivered to the dealer so that they can repair the vehicle. The part being defective prevents the airbag sensor from operating correctly and, as such, the airbags will not work in the event of a collision. This car is my daily driver and has largely been parked idle for 12 months. For the entire year, I have been fighting with their corporate customer support team and there has been no progress whatsoever on securing the part. They have given me numerous dates for the part to arrive. None of them have been met. No new date has been provided. The dealer blames Hyundai Corporate, Hyundai Corporate blames the 'distribution centre' and so on. The car is unsafe with no airbags and there is no resolution in sight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458687March 28, 2022
POWER TRAIN, SERVICE BRAKES, ENGINE
This is a follow-up to former Complaint #11450586 (05-Feb-2022) and confirms that both my local Hyundai Dealer -and- Hyundai Corporation (USA) are aware of this diagnosable- and fixable problem—but they fail to issue a recall. In fact, a Service Advisor at my dealer expressly vocalized that 1) he himself [excluding his colleagues] has seen at least -2- of the same incident recently; and that 2) Hyundai Corporation (USA) issued a “(service) bulletin” about the problem. PROBLEM: The vehicle: 1) has a high idle; 2) shows a solid-illuminated CEL/emissions light; 3) severely resists braking—my vehicle would even slide through stop signs; 4) fails to “pick up” normally; and 5) drives unsteadily. This is at minimum and is my experience from both last week and from the original report on 05-Feb-2022. As explained to me today (28-Mar-2022) by my Service Advisor, there is a known fault with a component within the engine (Powertrain). Specifically, there is a tube that is—as I understand—meant to be FREE of fluids. However, and per the Bulletin, the tube becomes full or over-filled with oil from the engine (Powertrain). Further, the Advisor suspects that changes in temperatures (e.g., such as the teens *F back in Feb 2022) causes that oil/fluid to expand and contract, causing (further) damage. This issue must be remedied by Hyundai Corporation (USA) immediately because it is a *SAFETY RISK.* My Dealership emphasized severely how unsafe it would be to drive the vehicle off their premises without a repair. I’m fortunate because I’m the original owner and thus am covered by the 10 yr/100,000 mi Powertrain warranty. PLEASE SAVE LIVES FROM THESE ‘FLYING’, UNCONTROLLABLE CARS BY MANDATING A RECALL. **I will provide Dealer’s documentation once vehicle is repaired. I was advised to wait 2-8 wks for parts and repair.**
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458689March 28, 2022
ENGINE, ELECTRICAL SYSTEM
The vehicle is available upon requested inspection. Since I bought the car in 2019 it has made a rattling sound like the engine is knocking. Not a severe knocking, however, it does make a clicking/rattling sound in idle, occurs more rapidly while accelerating, then sounds like a muffled diesel while the engine’s torque is dropping when shifted into neutral coasting on the road. Oil has been changed in its due time. Between 3k - 7k as scheduled. Independent service provider didn’t think it was normal and recommend I check for recalls. I asked Hyundai dealership representative and said it’s a normal sound. Other vehicles I’ve driven don’t sound like this. Even an older ‘96 Buick sounded smoother running. Nothing has failed, caused an injury or accident. Engine light has recently come on. Temperature is hotter, according to the gage, than we’re it has typically sat for the past couple years. The potential risks increased, not knowing what can happen, when the temp rose and engine light comes. . . . . . . . . . . This, aside from previously stated concern, alarm activates (mostly during the rainy cloudy weather) when manually unlocking the car. Having to relook and unlock to silence alarm.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458707March 28, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2013 Hyundai Sonata. The contact stated that while driving her vehicle , the vehicle started stalling. The contact stated that there was no warning lights illuminated , however her vehicle started smoking. The contact stated that she was able to drive the vehicle to a service station where she attempted to restart the vehicle . The contact stated that the vehicle was unable to be restarted. The contact stated that she then had her vehicle towed to an independent mechanic who advised that she was experiencing an internal engine failure. The contact stated that she then contacted the dealer who advised her that her vehicle could not be repaired due to not having a warranty. The manufacturer was notified of the failure. The failure mileage was 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458496March 27, 2022
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
As I was driving on the highway, my car engine stalled and all the interior dashboard lights came on. I was unable to accelerate although all other features of my car worked (steering, brakes, radio, bluetooth, etc...). I was barely able to get off the highway safely as the highway I was on had no shoulder that was safely accessible. Luckily, I was in the far right lane already which allowed me to exit the highway. I was just barely able to exit the highway and move to the middle and far right lane of the service road before my car came to a complete stop. I attempted to turn my car off and back on without success. At this point, I could start to smell burning of something and knew I needed to exit the car immediately, however, I was unable to do so due to traffic on the driver side of my car. I noticed smoke coming from my engine which prompted to me to jump out of the car without continuing to pay attention to the traffic that was passing me. I called 911 to alert them of my car impeding traffic, potentially causing another wreck, and the potential that my car may be on fire. After making those statements to dispatch, flames shot forward from my hood and I was able to move away from my car. The fire department arrived on scene but not before the flames had reached 12+ feet as they were taller than the fire truck. The firefighters were able to put out the flames. My car engine was completely melted from the fire. At this point, the dealership, insurance agent or any other representative has determined a cause of the fire or has looked at my car. No warning lights to indicate a malfunction was visible prior to the incident. No noises or engine malfunctions were noted prior to the incident.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11458447March 26, 2022
POWER TRAIN, UNKNOWN OR OTHER, ENGINE
My car has been stalling, hesitating and sometimes I feel the engine shake when using the gas. I brought my car to the dealer to have the most recent recall fixed and asked them to diagnosed what else was going on with my car. They told me the stalling was just due to the recall. However, the very next day my car was acting up again. Additionally, the car at times will accelerate when I am not pressing on the gas. I don't think I need to go into detail about how my safety and the safety of others is compromised when you have a car that accelerates on its own. Lastly, there is no check engine light on. This has been ongoing for several weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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