Hyundai Sonata Complaints (2010)

345 consumer complaints on file.

#10664604December 16, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE ACCELERATED WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO THREE VEHICLES BEFORE BEING ABLE TO COME TO A STOP. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10663761December 12, 2014
ELECTRONIC STABILITY CONTROL (ESC)
THE ESC LIGHT INTERMITTENTLY COMES ON AND OF AND THE ESC BUTTON DOES NOT DO ANYTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663369December 10, 2014
STRUCTURE:BODY
I HAVE HAD 3 SEPARATE OCCURRENCES WHERE THE EXTERIOR DOOR HANDLES HAVE COME OFF WHILE OPENING THE DOORS. I FIXED TWO OF THEM AT MY OWN COST AND NOW HAVE TO REPAIR A 3RD. I HAVE CONTACTED HYUNDAI ABOUT A RECALL AND THEY SAY THERE HAVEN'T BEEN ENOUGH INCIDENCES OF THIS TO RECALL IT. I HAVE SEARCHED THE WEB AND HAVE FOUND MANY COMPLAINTS OF THIS HAPPENING TO OTHERS. I HAVE CONTACTED HYUNDAI AGAIN AND THEY SENT ME A FORM LETTER RESPONSE THAT THEY ARE NOT AT FAULT. I AM AMAZED THAT THERE HAS NOT BEEN A RECALL ON THE DOOR HANDLES. IF YOU SEARCH YOUR DATA BASE OF COMPLAINTS, I AM SURE YOU WILL AGREE. THERE RESPONSE: DEAR [XXX]: THANK YOU FOR CONTACTING HYUNDAI MOTOR AMERICA. WE ARE SORRY TO LEARN OF YOUR DISSATISFACTION WITH THE HANDLES ON YOUR 2010 SONATA. YOUR SATISFACTION IS OUR PRIORITY AND WE APPRECIATE THAT YOU TOOK THE TIME TO SHARE YOUR COMMENTS WITH US. WE TRY TO DESIGN AND EQUIP ALL OF OUR MODELS WITH MATERIALS AND FEATURES THAT WILL APPEAL TO OUR CURRENT AND POTENTIAL CUSTOMERS. SOME OF THE FACTORS THAT ARE EVALUATED DURING VEHICLE DESIGN AND PRODUCTIONS INCLUDE DEMAND, SAFETY, DURABILITY, EFFICIENCY, COMFORT, CONVENIENCE AND AESTHETICS. WE ARE SOMETIMES UNABLE TO PRODUCE AN AUTOMOBILE WITH THE FEATURES AND MATERIAL THAT WILL SATISFY OR APPEAL TO ALL OF OUR CUSTOMERS MY RESPONSE BACK YOUR COMMENTS ARE HOLLOW AND WITHOUT ANY RESPONSIBILITY TO THE QUALITY OF YOUR PARTS. "WE ARE SOMETIMES UNABLE TO PRODUCE AN AUTOMOBILE WITH THE FEATURES AND MATERIAL THAT WILL SATISFY OR APPEAL TO ALL OF OUR CUSTOMERS" I DIDN'T REALIZE THAT THE DOOR HANDLES FALLING OFF OF A CAR IS A "FEATURE". IS THAT A STANDARD FEATURE OR AN UPGRADE? I AM SORRY BUT I WILL BE FORCED TO COMMUNICATE MY DISSATISFACTION TO ALL THAT WILL LISTEN. YOU OFFER NO VALUE WITH YOUR WORDS AND NO HELP WITH THE COST OF REPAIR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662288December 4, 2014
STRUCTURE:BODY
IN NOVEMBER 2012, HYUNDAI OF AUBURN REPLACED MY DRIVER'S SIDE BACK DOOR HANDLE AFTER IT HAD COME OFF. IN NOVEMBER 2014, CAPITOL HYUNDAI (MONTGOMERY) REPLACED MY PASSENGER'S FRONT SIDE DOOR HANDLE AFTER IT HAD COME OFF. IN EACH INSTANCE, THE DEALER DID NOT PROVIDE ME WITH PAPERWORK DOCUMENTING THAT THE WORK HAD BEEN DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661790December 2, 2014
STRUCTURE:BODY
THE DOOR HANDLE CAME OFF WHEN TRYING TO OPEN THE DOOR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660091November 21, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2010 HYUNDAI SONATA. WHILE DRIVING APPROXIMATELY 22 MPH, THE VEHICLE JERKED HEAVILY. THE FAILURE OCCURRED ON A DAILY BASIS. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659415November 19, 2014
STRUCTURE:BODY:DOOR
DOOR HANDLE (EXTERIOR-FRONT PASSENGER) BROKEN LINKAGE; WON'T OPEN DOOR. THIS IS THE SECOND HANDLE THAT HAS FAILED DUE TO DEFECTIVE LINKAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658956November 18, 2014
STRUCTURE:BODY
WENT TO OPEN DOOR AND HANDLE CAME OFF IN MY HAND. I DIDN'T EVEN PULL VERY HARD AND DIDN'T HEAR ANYTHING CRACK OR BREAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659025November 18, 2014
STRUCTURE:BODY
REAR DRIVE SIDE DOOR HANDLE FELL OFF. THE DOOR WAS NOT BEING OPENED, IT JUST FELL OFF ON TO GARAGE FLOOR. WE HAVE NO KIDS AND THIS DOOR GETS USED ONLY OCCASIONALLY. THE FAILURE IS IN THE AREA OF THE PART THAT HAS AN EXTENDED HOOK WHICH PULLS THE INTERNAL DOOR LATCH TO RELEASE THE DOOR LOCK. THE POINT OF FAILURE IS A CLEAN SHEARED SURFACE APPROXIMATELY HALF WAY ALONG THIS EXTENDED HOOD FEATURE. MICROSCOPIC EXAM OF THE FAILURE INTERFACE INDICATES APPROXIMATELY 50% WELD/KNIT LINES OBSERVED OVER THE CROSS-SECTION. STRONG POSSIBILITY THAT THIS IS A MANUFACTURING DEFECT RELATED TO INJECTION MOLDING. DOOR CAN NOT BE OPENED FROM THE OUTSIDE WITHOUT USING SOME TOOL WORK AROUND AND DEPENDING ON THE CONDITIONS THIS CAN RESULT IN A SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652491November 4, 2014
STRUCTURE:BODY
DRIVER SIDE DOOR HANDLE FELL OFF UPON OPENING IT....DRIVER SIDE PASSENGER FELL OFF 3 WEEKS AGO AND THAT DOOR GETS OPENED MAYBE ONCE OR TWICE A WEEK.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652119November 3, 2014
STRUCTURE:BODY
I AM THE ONLY DRIVER OF A 2010 HYUNDAI SONATA. I RARELY USE ANY OF THE DOORS EXCEPT THE DRIVER DOOR. I RECENTLY WENT TO OPEN THE BACK DOOR, DRIVER SIDE AND THE DOOR HANDLE CAME OFF IN MY HAND. IT SEEMS THIS IS A WIDE SPREAD ISSUE WITH THIS MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651697October 31, 2014
STRUCTURE:BODY
I WENT TO OPEN MY LEFT REAR DOOR AND THE HANDLE BROKE OFF IN MY HAND. I DO NOT EVEN USE THIS DOOR ON A REGULAR BASIS AND I CAN BARELY LIFT A 10 POUND WEIGHT SO I KNOW I WAS NOT EXERTING EXTREME FORCE. THIS IS A MAJOR SAFETY ISSUE BECAUSE IF SOMEONE WAS TRAPPED INSIDE OF THE CAR SOMEONE ON THE OUTSIDE COULD NOT HELP THEM OUT. IT IS $150+ TO HAVE EACH DOOR HANDLE REPLACED. MANY PEOPLE HAVE BEEN HAVING THIS SAME ISSUE WITH MULTIPLE DOOR HANDLES BREAKING SO NOW I'M JUST SITTING HERE WAITING FOR ANOTHER ONE TO BREAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650577October 28, 2014
STRUCTURE
EACH DOOR HANDLE HAS BROKEN OFF AT LEAST ONCE, AND TWO HAVE BROKEN OFF TWICE. ONCE IT OCCURED AT A SHOPPING MALL WHERE I WAS CONCERNED ABOUT A MAN LURKING NEARBY MY CAR AND COULDN'T GET INTO THE DRIVER'S SIDE OF THE VEHICLE TO PROTECT MYSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650707October 28, 2014
AIR BAGS
PASSENGER AIR BAG INDICATOR ON DASHBOARD REMAINS "OFF" (AIR BAG DEACTIVATED) EVEN DURING DRIVING. THEREFORE, AIR BAG WILL NOT DEPLOY IN CASE OF ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648774October 20, 2014
STRUCTURE:BODY
I HAVE HAD NUMEROUS ISSUES OF CONTINUALLY BROKEN DOOR HANDLES FOR MY 2010 HYUNDAI SONATA. THREE OF THE FOUR HANDLES HAVE BROKEN SINCE 2012 AND ONE HAS BROKEN TWICE. *TR TO DATE I HAVE VISITED TWO DEALERSHIPS AT 8 TIMES IN TOTAL FOR THESE HANDLES BREAKING. I WAS TOLD BY THE SERVICE TECHNICIANS THAT THERE IS A PLASTIC PIECE INSIDE THE HANDLE AS WELL AS END CAP THAT KEEPS BREAKING. INVOICES ARE AVAILABLE UPON REQUEST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648591October 18, 2014
SERVICE BRAKES
CALIPER LOCKED UP ON DRIVER SIDE REAR CAUSING ROTOR AND PADS TO EXPERIENCE SEVERE DAMAGE AND NEEDED TO BE REPLACED. SECOND TIME THIS HAPPENED. PREVIOUS INCIDENT WAS REAR PASSENGER SIDE BRAKES IN MARCH 2013 IN WHICH ALL REAR BRAKE PADS, ROTORS AND THAT CALIPER NEEDED TO BE REPLACED. THIS INCIDENT ALSO CAUSED PREMATURE WEAR ON FRONT BRAKES AND THOSE NEEDED REPLACEMENT MONTHS LATER. DEALER WOULD NOT REPAIR AS IT WAS OUT OF WARRANTY MILEAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648264October 16, 2014
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2010 HYUNDAI SONATA. THE CONTACT STATED THAT ALL FOUR DOOR HANDLES BECAME FRACTURED AND SEPARATED FROM THE DOORS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 125,526.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640957October 2, 2014
STRUCTURE:BODY
THE DRIVER SIDE FROM DOOR HANDLE FELL OFF WHEN TRYING TO OPEN THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637573September 19, 2014
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
WHEN SPEEDING UP OR SLOWING DOWN THE ESC LIGHT CAN COME ON. CAR APPEARS TO HAVE TROUBLE CHANGING GEARS WHEN THIS HAPPENS. WHEN THE ISSUE OCCURS AFTER STOPPING OR YIELDING THEN THE CAR CAN GO INTO A JOLTING BACK AND FORTH MOTION FOR A FEW SECONDS UP UNTO ABOUT 30 SECONDS BEFORE IT SMOOTHS OUT. ALSO, SOME TIMES, THE CAR IS UNRESPONSIVE FOR A FEW SECONDS UP UNTO 30 SECONDS BEFORE IT WILL RESPOND TO THE GAS PEDAL BEING PUSHED. STOPPING THE CAR AND RESTARTING THE ENGINE APPEARS TO CLEAR THE ESC LIGHT, BUT IT CAN COME BACK ON RANDOMLY AT ANOTHER SPEEDING UP OR SLOWING DOWN. DEALER APPEARS TO HAVE NO ANSWER AFTER 5 DAYS IN THEIR SERVICE SHOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637304September 18, 2014
ELECTRONIC STABILITY CONTROL (ESC), STRUCTURE:BODY
I HAVE HAD MY 2010 HYUNDAI SONATA SINCE 2011. WHEN I HAD 60 THOUSAND MILES ON THE CAR IT WAS UNDER WARRANTY SO I HAD 2 DOOR HANDLES THAT HAD TO BE REPLACED DUE TO THEM BRAKING OFF IN THE SAME AREA. THEY REPLACED THEM FREE FOR ME BUT NOW I HAVE ANOTHER HANDLE THAT IS BROKEN OFF. HAS THERE BEEN A RECALL ON THEM BREAKING IF SO I WOULD LIKE TO KNOW WHY I WAS NEVER SENT ANY INFORMATION ON THAT. WHEN I TALK WITH THE PEOPLE AT THE DEALERSHIP ONE DEALER TELLS ME THEY HAVE HAD PROBLEMS WITH THE 2010 SONATA DOOR HANDLES, BUT ANOTHER DEALERS SAYS THAT THEY HAVEN'T. WHAT IS THE TRUTH. THEY BREAK OFF IN THE SAME AREA AND THIS TIME I AM NOT UNDER WARRANTY SO THEY WANT TO CHARGE ME $310.00 TO REPLACE THE HANDLE. THAT IS SO OUTRAGEOUS. ALSO THE DOOR HANDLE ON THE DRIVER'S INSIDE POP AND YOU HAVE TO ROLL DOWN WINDOW AND OUT FROM THE OUTSIDE. I HAVE DECIDED THAT I WILL BE SELLING THIS CAR AND WILL NOT BUY A HYUNDAI AGAIN AND WILL NOT ADVISE ANYONE ELSE TOO. TO ME THESE ARE EASY FIXES THAT THE DEALERS ARE CHARGING YOU OUTRAGEOUS PRICES FOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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