Hyundai Ioniq 5 Complaints (2023)

385 consumer complaints on file.

#11609659August 20, 2024
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609071August 16, 2024
SUSPENSION
Suspension came through the top of casing hitting the hood after going over a minor pothole.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608591August 14, 2024
ELECTRICAL SYSTEM
12 volt battery dies after 2 years. Car is not starting and could stop working if it dies while being driven. The dealer replaced it But does not know why it died. I called the manufacturer but they were no help either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605651July 31, 2024
STEERING, WHEELS
Hyundai Ioniq5 acquired new in September 2023 - mileage at the time of incident 10,800 miles - Michelin Primacy AS 235/55 R19 - OEM tires installed by the manufacturer. Front tire started to go off balance causing steering wheel vibrations and shaking that increased with speed - car was not drivable above 55MPH due to excessive shaking and vibrations of steering wheel - this presents safety concern as it may lead to loss of control and excessive wear and tear on other suspension / wheel components. I took the vehicle to a local tire shop (Town Fair Tire in Norwalk CT - authorized dealer of Michelin tires) - got wheels rotated, balances and alignment adjusted. The issue persisted - on the second visit tire shop dismounted one of the tires and discovered internal foam band unglued and clumped on one side of the tire causing off-balance. The shop recommended removal of the foam material and rebalancing of the tire to correct the manufacturing error. I contacted Hyundai and reported this as a safety issue as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605646July 31, 2024
TIRES
Michelin Primacy AS 235/55 R19 - OEM tires on Hyundai Ioniq5 acquired new in September 2023 - mileage at the time of incident 10,800 miles Front tire started went off balance causing steering wheel vibrations and shaking that increased with speed - car was not drivable above 55MPH due to excessive shaking and vibrations of steering wheel - this presents safety concern as it may lead to loss of control and excessive wear and tear on other suspension / wheel components. I took the vehicle to a local tire shop (Town Fair Tire in Norwalk CT - authorized dealer of Michelin tires) - got wheels rotated, balances and alignment adjusted. The issue persisted - on the second visit tire shop dismounted one of the tires and discovered internal foam band unglued and clumped on one side of the tire causing off-balance. The shop recommended removal of the foam material and rebalancing of the tire to correct the manufacturing error.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605163July 29, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Incident occurred when head-in parking in a space pointed into an stores exterior wall. There were no parking/wheel stops, just pavement then wall. No adjacent cars. I was decelerating with foot completely off accelerator and over the brake pedal. The car is an EV and was in 3rd level of regenerative braking, slowing down quickly. As I completed the turn into the space and began straitening the wheel, the car suddenly and rapidly accelerated and crashed into the wall. The only likely explanation I have is that I inadvertently pressed the Driving Assist button with my right thumb or hand while turning the steering wheel, which would have activated Smart Cruise Control, and, if the necessary conditions were met, set the minimum speed to 30 km/hr. The car manual states: "If your vehicle speed is between 0 - 20 mph (0 - 30 km/h) when you press the Driving Assist ( ) button, the Smart Cruise Control speed will be set to 20 mph (30km/h)." The Foward Collision-Avoidance Assist was set to Active Assist, which should have applied the brake to stop from colliding with the wall, but instead the car accelerated. (Note, the parking assist feature does not usually recognize head-in parking.) The car has two Driving Assist settings: Based on Drive Mode and Based on Driving Style. If the latter is selected, three additional features are set on sliding scales: Distance (close to far), Acceleration (slow to fast), Response Speed (slow to quick). These three settings are adjusted automatically based on the car's interpretation of the driver's driving style, or they can be manually overriden. I have never changed these settings. Post-incident I checked the setting and it was set to Based on Driving Style with Acceleration=Fast. Concerns: Is Driving Assist to easy to inadvertently activate? Should Driving Assist not activate at very slow speeds and not auto-set to 30k/h? Why did Forward Collision-Avoidance not activate? Drive Assist should not default to Based on Driving Style.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11604836July 26, 2024
ELECTRICAL SYSTEM
Received a code: DTC P1AA600 And did some research and was made aware that the EV battery needs to be exchanged out for a new one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602491July 15, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Charging port burned during DC fast charging session, resulting in melted charging pin. Unable to insert CCS connecter due to melted pin obstructing insertion. Further damage to electrical systems unknown. No warning signs shown aside from vehicle charging session ending. Lack of safety systems to prevent melting/burning of charging pins leaves potential for general vehicle fire, battery fire, etc. Dealer has had car in possession for over 10 days with no update. Corporate contact has been unresponsive.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11601825July 13, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I have had my 2023 Ioniq 5 for 13-months. I have had two safety recall services performed - I understand those were ICCU software related. On [XXX] my car sounded a sudden alarm and a warning appeared saying to "STOP and Check Power Supply." I was not able to immediately pull over but found the ability to pull over within about 1/4 mile, the vehicle seemed to be losing power. It was frightening as there were many pedestrians and cyclists and I had no idea what was happening. The car was towed through AAA - we had difficulty getting it onto the truck as there was very little power and almost no power steering. The vehicle is now at the Rowe Hyundai dealership in Westbrook, ME. I was told the ICCU would need to be replaced as well as some kind of fuse. I am not sure I will feel safe driving this vehicle even after it is repaired. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596262June 24, 2024
POWER TRAIN
Failure of the Vehicle Power Supply system. ICCU failure. Car was alerting and would not go over 24mph. This is the result of a recall that I had already brought in the vehicle for in April, but they only performed a Pass/Fail test and at the time it "passed" so they didn't replace the ICCU and fuse that is required to be replaced. Two months later the car died, had to be towed and now has been at the dealership for two weeks already - 17waiting for the parts to come in. This is ridiculous because Hyundai is aware of this problem and is not fixing the issue, merely kicking the can down the road and then stranding owners for weeks without their vehicles. Unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594992June 18, 2024
VEHICLE SPEED CONTROL, SERVICE BRAKES
When parking in a supermarket parking lot I slowly approached the space while braking. As I turned left into the space and released the brake pedal to allow the car to slowly roll into the space as I always do, the car surged as if someone floored the accelerator. I veered left to avoid a head on collision with the parked car facing me and went diagonally between the right front fender of that car and the left front fender of the car parked in the space to my left. I sideswiped both sides of my car and damaged the front fenders of both cars before I was able to apply the brake and bring the car to a stop. There was a mother with her two young children loading groceries into the car in front of me. Fortunately I avoided hitting anyone, but the witnessed the accident. I was in shock. My car suffered $25 in damages. There is absolutely no way I accidentally applied the accelerator, and if I had I would never have floored it! The car malfunctioned. I reported this incident to Hyundai also. They supposedly were sending someone to inspect the car at the auto body repair center.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11594696June 16, 2024
FUEL/PROPULSION SYSTEM
Latest recall had been applied, 2 weeks later a dead 12V. New one put in and 4 weeks later a pop and an immediate pull over vehicle charging system needs inspected. ICCU failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591547May 30, 2024
FUEL/PROPULSION SYSTEM
Vehicle's charging port appears to be overheating to the point that thermal throttling is occurring when attempting to charge. This issue first occurred in mid-May of 2024. Vehicle charged as normal before then. Vehicle was serviced by dealership for this issue on 05/29/2024. A software update was applied that did not solve the problem. In an attempt to find updates on this problem, I contacted Hyundai Customer Care by phone on 05/30/2024. Hyundai Customer Care agent read a scripted response that was first released to the public in 20203 and advised to wait for an unknown amount of time for an unknown fix which may or may not come to pass. Hyundai Customer Care had no updates more recent than the 2023 release from which the Customer Care agent read. This appears to be a known issue with no actual fix available to the customer and no ETA on when such a fix might be released.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591177May 28, 2024
ELECTRICAL SYSTEM
[XXX] - Took Hyundai IONIQ 5 to All Star Hyundai Pittsburg for servicing and recall issue. [XXX]: Saw an error reading CHECK ELECTRIC VEHICLE SYSTEM! on the IONIQ 5, after which a BlueLink rep was connected and stated I needed to take the car to a dealership ASAP. No appt available until July so advised to take car back to All Star. Called All Star and spoke to Josh who said there were no appts until [XXX]. Arrived All Star 9:15. I stayed until 3:15 with a lot of back and forth on diagnostics, warranty, how long for repair etc. Called Hyundai Customer Care and spoke Stephen who said the car was purchased less than a year and it would be under warranty for repair. I spoke to David, Manager All Star, who said he does not know when the diagnostics will be complete/ when car would be ready. Told me to go to Enterprise and get a rental at my own expense. Went to Enterprise Pittsburg in an Uber paid for by All Star. When I got there no cars available. Called All Star multiple times NO ANSWER. Took an Uber back to All Star to retrieve items in car and took Uber home at my own expense. Wednesday, went to Enterprise to obtain rental at my own expense and returned to All Star. They said they were waiting on Rep to further review the car. Today is May 28th and my right knee is now very painful and irritated from driving the rental as the 1st one had broken drivers seat and the 2nd one is still too low. I have spoken to All Star and Hyundai Customer Care to please provide a car rental similar to IONIQ 5 and I have received no assistance. I have spent almost $2000 on Ubers, rentals and gas. Hyundai still has not covered my rental expenses. I have spoken to approximately 16 reps of these companies and have received very few call backs or assistance. Today I called Hyundai Motor Finance to discuss monthly payments for a non-working car at All Star and was transferred and placed on a lengthy hold. No one returned to the phone call. I am seeking your immediate assistance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590263May 22, 2024
TIRES
My car has 16000 miles and originally came with this exact tire brand. Apparently, because I drive an electric vehicle the tires have sound dampening foam on the inside of them. They are supposed to break down slowly with time however the last four months I have had two incidents where the foam became unglued from the rest of the tire, balled up, and caused a huge amount of shake in the car as I drove at speed 60 mph or higher. It did not affect low speeds. This is a safety hazard. The first time it occurred, I considered an outlier and Michigan did replace the tire. The second time it happened , only a few thousand miles later I asked that the foam be removed from the tire as I am concerned that this is a safety hazard moving forward. Michelin needs to have this tire recalled. I asked the Hyundai dealership if other ionic five drivers with the same tires had come in with the same issues. They said absolutely we see it every day. Why is this tire still on the road. I reached out to Michelin and they Refused to refer me onto anybody to discuss this further. They also refused to pay for the foam removal process. That is why I’ve decided to involve you. Please feel free to contact me at [XXX] to discuss further. Thank you for your consideration, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589182May 16, 2024
ELECTRICAL SYSTEM
The integrated control unit (ICCU) failed immediately after getting the safety recall software installation. Recall maintenance that morning, ICCU failed that afternoon. Heard an audible pop and then multiple warnings went off. Fortunately I was in a location where I could pull over safely, and in a location where I could get help easily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588499May 13, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Hyundai Ioniq 5. The contact received notification of NHTSA Campaign Number: 24V204000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated while driving 40 MPH, the message "Stop Car - Check Power Supply" was displayed. The contact pulled over to the side of the road, and her husband met her at the location. The contact stated that after her husband restarted the vehicle, a message advising to drive was displayed. The contact stated while her husband was driving 30 MPH, the vehicle decelerated to 20 MPH and stalled. The contact's husband was unable to restart the vehicle. The vehicle was towed to the residence. The local dealer was contacted and informed the contact that the earliest availability for the recall repair was June 10, 2024. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to assist the contact in locating a dealer who had the part for the recall repair. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588438May 13, 2024
ELECTRICAL SYSTEM
Driving on hwy with 80% charge when we left the house. Loud pop, and complete loss of power in a very dangerous portion of a highway with our baby in the backseat. Almost not able to control vehicle to side of road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588203May 10, 2024
STEERING
Unexpected and uncontrollable shaking of steering while driving at speeds over 40mph
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585944April 29, 2024
ELECTRICAL SYSTEM
12V battery died and vehicle not operable. Luckily vehicle was parked. This has recurred multiple times (3+) Issue has been confirmed by dealer. Not addressed yet. No warning lights of imminent problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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