Honda Prologue Complaints

972 consumer complaints on file.

#11655881April 21, 2025
STEERING
Steering -- I leased my Honda Prologue 2024. from very first week I started hearing that some squeaking sound from my wheels but later I realized that squeaking/ cracking noise is coming from Steering. I took my car to the Honda repair center they accepted the problem and compare with other Honda Prologue same model. They kept my car for around 4 -5 days and finally said as they don't have expert mechanics and they also consult with main honda company even they don't know but you can still drive as it is not dangerous. there is no solution as of now. They made me sign the document before I took my car back. Now, I am driving my car but have some doubt back of my head, anything serious can happen and it is annoying when I park my car. As my car is on lease, they are not cancelling my lease or replacing my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655763April 21, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
three codes telling me there is a issue - reduce acceleration drive with care - service vehicle soon - service high voltage system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655575April 19, 2025
ENGINE, STEERING, SUSPENSION
Car making huge noises when turning right or left, looks like coming from bad axles. Still waiting for dealer for backorder parts. After few weeks car also making huge noise and shaking while driving in highway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655530April 18, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving through a parking lot when I received the following warning messages “Brake System Failure,” “Service Stabilitrac,” “auto hold unavailable,” “ Brake assist failure. Press hard to brake. Speed limited.” I then tried to pull over in the parking lot and vehicle was extremely difficult to stop. I had to use both legs on the brake. While sitting waiting on a tow truck, I received another warning message that stated “Service High Voltage System.”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655494April 18, 2025
ELECTRICAL SYSTEM
While traveling out of state, my 2024 Honda Prologue became nearly inoperable due to a system failure. The vehicle suddenly stopped accepting a charge at any public charging station and displayed multiple warning messages, including: “Service High Voltage System,” “Service Vehicle Soon,” and “Charging System Problem.” There were no prior symptoms or warning lights before this occurred. The messages appeared abruptly during a multi-hour drive home from a trip. I was able to reach the nearest Honda dealership safely, but I was forced to leave the vehicle there, far from home, because it was no longer able to charge and could not be driven further with confidence. The issue was confirmed by the dealership’s service department, who diagnosed the problem as a high-voltage battery failure requiring full battery replacement. The service team advised that repairs would take at least three weeks. I was not offered a loaner vehicle or transportation support, and I had to secure and pay for a rental vehicle just to return home. As a result, I currently have no reliable form of transportation, and Honda is not providing a rental or loaner vehicle during this extended warranty-covered repair. Furthermore, I was informed by Honda Financial Services that even if the vehicle remains out of service for over a month, I am still expected to continue making monthly lease payments on a car I cannot drive. This situation presents a serious safety and consumer protection concern, as the vehicle suffered a sudden loss of essential EV function without warning and left me stranded out of state.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654988April 16, 2025
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
SEVERAL LIGHTS BEGAN FLASHING, AND THE ACCELERATION stopped at 25 mph: 1. Service High voltage 2. Service Vehicle Soon 3. Reduced Acceleration - Drive With Care I brought the car in the next day. The service center at Honda Mahwah diagnosed the problem immediately. They said it is a valve for the AC system that cools the battery. They know this valve is bad on many Honda Prolouges and needs to be replaced. They said there is a "Service Bulletin" out for this problem. Then they said they do not have this valve and have no idea when it will be available. They did not want my car to sit on their lot, nor did they offer a loaner. I have not driven the car since, and it sits in my driveway, not the garage. I'm afraid of the high voltage problem, and I do not want the battery to explode in my garage. I think the NHTSA should issue a recall so this can be fixed. Pictures attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654970April 16, 2025
STEERING
I leased this car on March 2025 from the second day of having this car every time I make a sharp left or right turns it makes knocking noise, it seems like is something do with the CV joints. This issue seems to be affecting many of other prologue owners
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654858April 15, 2025
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Tried charging my car and says high voltage service , then service vehicle soon light als the tire monitoring system is not working and reverse autobreak is too sensitive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654650April 15, 2025
STEERING, SUSPENSION, UNKNOWN OR OTHER
Everything I turn the steering wheel, rather it’s to the left or right, there are clicking noises coming from the area of the wheel well. My dealership states there’s no fix to the issue, but it’s louder and louder by the day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654323April 13, 2025
ELECTRICAL SYSTEM
Was driving down highway 280 north last night (April 12, 2025) near Palo Alto and both screens went black. Safety issues: 1) I was not able to gauge what speed I was going since both the instrument cluster and the center screen were blank. 2) The maps and navigation informing me of my trip were no longer available. 3) I could not hear any indication that the left / right turn signals were active when I attempted to turn after the screens went blank. There were no warnings, lamps, symptoms prior to the issue. Regarding the car multiple times did not result in the screen coming back. The screens did come back after leaving the cars turned off for 2 1/2 hours. On Friday morning I did update the Honda Prologue to the latest manufacture's software version using the car's built in software update feature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654215April 11, 2025
POWER TRAIN
My car makes a ton of noise when turning both right and left. Both driveshafts have been replaced and the noise has continually gotten worse. Honda dealership states that this is a known issue and no solution is in sight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654090April 11, 2025
UNKNOWN OR OTHER
The back up camera has malfunctioned and is taking moisture into the lens, making it impossible to see out of. Due to this I cannot properly see blind spots behind my vehicle when backing up, putting those behind me at risk. The dealer confirmed this issue 4/10/2025. The dealer inspected the camera to confirm the issue. There were no warnings messages, or other symptoms prior to the camera failure. This issue first became known around 4/1/2025.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653890April 10, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I leased this vehicle approximately three weeks ago, yesterday as I was adjusting the dashboard lighting, the service high voltage battery warning came on. Now the vehicle wont take a charge, the vehicle has changed the charge setting to 40%, and I cannot increase it. I 've reserved an appointment for 4/11/2025 for the vehicle to be serviced, and was told that I wont be given a loaner vehicle. This entire scenario is very inconvenient to say the least. This my first Honda and probably my last. I feel that my safety is at risk in this case, as I cant drive it now, since I cant recharge the battery, so the vehicle is totally unreliable at this time. There were no warning signs of this issue, and I'm grateful that the vehicle didnt die in the middle of rush hour traffic, or leave me stranded somewhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653631April 9, 2025
POWER TRAIN
I leased a 2024 Prologue Touring in March and have about 600 miles on it so far. I just started noticing a knocking sound when turning my car left and accelerating. This sound and position appear to be the same issue others have reported about the CV joint. This issue seems to be affecting MANY of other prologue owners from what I see on social media pages specific for the Honda prologue. I hope this gets investigated and a resolution is provided for all of us experiencing this issue. I am afraid it could potentially cause accidents if not handled quickly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653580April 9, 2025
SUSPENSION, STEERING, POWER TRAIN
When steering left or right especially when doing a u turn u can hear a clicking noise and this is a new Honda prologue with only 2,500 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653239April 7, 2025
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
Errors. Service high voltage system. Reduced acceleration drive with care. Have the vehicle serviced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653222April 7, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Adaptive Cruise Control works when you set the preferred speed but won't slow down when a vehicle is in front. Tried changing gap adjustments but still not slowing down when there's a vehicle in front. It was completely working while I was driving it in the morning then in the afternoon I almost hit the vehicle in front of me due to my vehicle not slowing down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653182April 7, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I was driving and a warning popped up on my dashboard screen telling me that the "high voltage electrical system needed to be serviced" and another one followed that said "acceleration reduced drive with caution." At the same time my heat stopped working and only cold air would blow from the vents (it was a cold day so I did not test to see if the A/C was also broken). I discovered a day or so later, when I went to charge my car (it is an EV) that it would not allow me to charge above 26% capacity.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653131April 7, 2025
FUEL/PROPULSION SYSTEM
Car was charging on a typical 48A J1722 home charger. Car stopped charging early and displayed "Service High Voltage System" and "Reduced Acceleration. Drive with Care" Scanner shows codes P1E00 and U362C
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653063April 6, 2025
ELECTRICAL SYSTEM
Simply put the charging system will not stop at preset percentage and will charge to 100 percent most of the time. I would say it fails to stop and continues to 100 percent about 70 percent to the time. From what I understand charging to 100% on a daily basis can damage the battery and potentially cause a safety issue under certain circumstances, such as storage and temperature. I now have to sit in the vehicle or set a timer to check the vehicle to make sure that it stops at the designated charge limit. I have taken it in for service at Jack of diamonds Honda in Tyler, Texas, but they were unable to find or fix the situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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