Honda Insight Complaints (2022)

33 consumer complaints on file.

#11566703January 20, 2024
STEERING
While driving the electric steering (hybrid car) failed. Resultant unassisted steering was extremely difficult. Car was towed to dealer where service tech said rodent gnawed thru electrical cable with power loss ensuing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555211November 15, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Honda Insight. The contact stated that while driving at 40 MPH, the vehicle independently downshifted and decelerated to 5 MPH with the brake warning light illuminated. Despite the failure, the contact was able to resume normal driving functionality. The dealer was contacted about the failure and acknowledged that the issue was a known failure. The contact was provided an appointment to have the vehicle diagnosed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540141August 22, 2023
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have filed a complaint to the Honda Motor Company in Torrence, California. I have notifed Honda of a serious defect with our vehicles Collision Mitiagation Braking System. Here are the defects with our Honda Insight 2022 vehicle: 1) On three occasions while my wife Nino is driving on the 470 freeway in Colorado between Lone Tree and Littleton CO. Brake warning light comes on, light comes on randomly while driving 65 mph, then the Collision Mitiagation braking system comes on and slows the vehicle down to 15 mph while on the Freeway speed of 65 mph. While the brakes are engaging a forceful vacuum and pressure enters the cabin and that pressure goes to my wife's chest which casues pain. 2) 4th event was on August 15, 2023 while driving south on Kipling Ave in Littleton CO. My wife Nino was driving home appx 6:00 pm at 45-50 mph, when the vehicle did the same thing again, brake warning light displays orange yellow color, then the brakes engage to slow the vehicle down, then pressure and vacuum inside the cabin occurs with pressure towards my wife's chest. I have sent a letter yesterday to the Honda Motor Company. I would like to kindly request that you do an investigation into this matter. This defect on our vehicle is a life and dealth situation defect. My wife has been extremely lucky that no collision occured as a result of these horrible experiences. If the Honda Motor comany has not required a recall, then they should be doing this ASAP to prevent unecessary accidents to prevent citizens from dying. Our vehicle was towed on August 16, 2023 to Kuni Honda in Centennial CO. So far, the service manager said they have not been able to find the problem, but then he changed his story and said something needed to be adjusted 2-3 degrees. I requested more detailed information. I called yesterday to request the tow record and service repair records and they have not provided that info to me yet. Thank you for your attention to this serious matter.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11530645July 6, 2023
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
Experiencing a dead or faulty battery issue in my 2022 Honda Insight. I called the Honda dealership to see if I could charge the battery from the points noted in the owners manual. The service representative said yes. Charged the battery to 100% and proceeded directly to the dealership for service. During the drive to the dealership I experienced the dashboard lights and annunciation display with errors. TPMS, electric steering, brakes, traction control, and to see my dealer. “On my way”… During the repair process and extended waiting period of about 2 hours. It was initially determined the steering wheel was “not centered”, cocked to the left, and would need a wheel alignment. How much is that $179. You must have hit a curb or something. No I did not, and would seek a second opinion first before I allowed that service. Let’s fix the battery and dashboard light error lights first. Proceeding the battery was determined faulty, testing at 95 CCA and would be replaced under warranty. But, upon test driving the car it was still having a traction control skid type light coming on and off, and a diagnostic fee of $158 may be required. I said, shouldn’t that be an issue related to the battery going bad and causing or the cause of the traction control light? We’ll have to see, he said. I asked to speak to the manager and decided I was at tge mercy of the dealership to find a resolve and authorized service. Upon researching on the internet, during my waiting period for the battery change, I learned their is a “steering angle sensor” located under the steering wheel that my need recalibration to resolve the offset steering wheel observation of the service representative. The cause of this need for recalibration may be because of a collision, remove/replacement of a battery. The recalibration requires a special diagnostic electronic device to interface with the cars computer(s). The receipt for service said “calibrated system”.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507871February 17, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY, VISIBILITY/WIPER
On 2/16/23 I was driving on the highway when I heard a loud pop/bang like an explosion or loud crash on the top of my car. There were barely any cars around, no trucks spewing debris, I wasn’t going under an overpass, and I didn’t see anything fly up from the road. I had a passenger in the car who was looking out the windows at the road and didn’t see anything either. I opened the covering for the moon roof to see if something was stuck to the roof and my moon roof had exploded for no reason. Shattered glass fell into my car. My safety and the safety of others was at risk because I was in shock by what happened and it startled me while I was driving. Also, my car is not drive-able until this is fixed and it is through no fault of my own (or anyone else’s beyond the manufacturer). I took the car to a collision center to have the damage assessed for my insurance company. It is isolated to the moon roof, nothing else was damaged. It will be looked at by the dealership on Monday 2/20/23. There were no warning lights or other symptoms of failure prior to the explosion. The moon roof wasn’t cracked or chipped, not compromised in any way. The car is brand new, I bought it new in June 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487010September 29, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
My car was parked safely on my driveway. I turn on the car and all the lights came on including power loss failure, collision mitigation, etc. I had to tow it to a dealer where they claimed it was rodent damage causing an electrical failure on Monday, 9/19/22. The car was towed on 9/20/22. I was then told I was unable to claim any warranty. The dealer charged me $640.00 for the repair. They claim the wire harness was chewed on which caused the system failure. I ended up having to pay out of pocket instead of using my $500 insurance to cover the damages. (Insurance said it would likely raise my rates next if I continuously put a claim). I thought--one time incident, bad luck. The dealership refused to take photos of the chewed wires, but I was able to fight to receive some parts indicating the damage (who knows if it was actually mine or some they kept off of some other Honda--see attached photo). Not even 24 hours after having my car repaired to normal, I turn on the car in the morning and the same issues came up. I towed it again! The dealership claimed the rodent chewed my car in the same spot, at the same area. Charged me an additional $224.00 to solder it back citing that they never seen this happen before. I find it convenient that no other vehicles on this street had issues with rodent damage. And the same area was bitten twice. Why would Honda create such an easily accessible route for rodents or a non-covered protected wire? As a consumer, I end up fronting the bill because neither the manufacturer nor the dealership, nor the insurance company (who would likely end up raising my rates) have to deal with a terrible design. Never had issues with other brands nor other older vehicles had this issue in the cul-de-sac. Dealership ended up having wrapping the harness, but this car is NEW & should have been protected and repaired by Honda to begin with. Online search revealed Honda used SOY BASED insulation which attracts rodents. Very unsatisfied with Honda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485527September 20, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Twice, this car has engaged emergency brakes with cars behind me and no cars in front of me. Several other times, the "Brake now" indicator has come on with no cars nearby.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481897August 29, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving the vehicle between 60 and 65 MPH on a straight 4 lane divided highway with no oncoming traffic and no obstacles in the road, the emergency braking system triggered the audible and visual warnings and engaged emergency braking in the middle of the highway. There were no vehicles in front of the vehicle, there were no road hazards and the roadway was straight. Other vehicles needed to take evasive action to avoid a collision during the unnecessary braking and while regaining speed after the system deactivated. The vehicle has been inspected and no fault codes were found. This is the second occurrence of the issue. The manufacturer was notified after the first instance and was inspected at a Honda dealer. No action to repair or troubleshoot the issue has been taken by Honda following the first reported issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478290August 8, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I was driving 45 mph on a straight 4 lane undivided road with no cars in front of me or in the oncoming lanes. I was maintaining speed and the vehicle engaged the emergency braking system. The visual and audible alerts went off and with extreme braking force slowed the vehicle down to 10 mph with no obsticles in the roadway. There were no road hazards that would necessitate the system to engage. The trailing vehicles, at highway speed, had to swerve into oncoming traffic to avoid rear ending me and I was unable to override the system to maintain speed. I've taken the vehicle to a Honda dealer and they were unable to find any fault codes in the system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473072July 9, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving down the freeway, around 4pm there wasn't much traffic and the nearest vehicle in front of me was abour 100 meters ahead of me when my 2022 Honda Insight activated the automatic emergency brakes and slowed down for about a second before dis-activating them. Since the vehicle ahead of me was not close at all, there should have been no reason for the automatic brakes to activate. I was lucky there was little traffic at the time and no car was immediately behind me as that could have caused a great accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460727April 14, 2022
STRUCTURE:BODY:HOOD, LATCHES/LOCKS/LINKAGES:HOOD:LATCH
The contact owns a 2022 Honda Insight. The contact stated while driving approximately 60-75 MPH, the front end of the hood raised up. The contact continued to drive at a slower speed. The contact stated that the failure had been reoccurring while driving at high speeds. The vehicle was taken to the dealer who informed the contact that there was no service bulletin associated with the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459957April 7, 2022
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
It had problems with this car in the first 500 miles on Oct 31st 2021 while driving on Long Island Expressway in Nassau County, NY. I have proof. I took pictures of the dashboard while getting lots of error codes while driving and only had 500 miles on the car. I experience loss of power, loss of steering and brake failure while driving on the Long Island Expressway. I was lucky to be near an exit and I let the car roll away through the exit and I was able to pull over to the side of the service road of LIE. After an hour the car started. I didn't know then, but this car has had chewed up wires ever since I picked it up from the dealership in Pennsylvania( Honda Vinart of Emmaus, PA ). I observed exposed wires when I changed oil for the first time in December 2021. At that time, I thought it is a hybrid thing and didn't think much about it. I was driving with exposed wires this entire time! I could had had the brakes lock up or lose complete power while driving on the highway and cause a major accident. You can try to deflect he blame away from Honda manufacturer, but we all know it is your fault. On March 4th 2022, the Honda Insight barely started , engine knocking and sputtering. I towed it to the Staten Island Honda service (which estimated the damage at $7000 , but the warranty doesn't cover ) and they told me that a rodent finished the job Sunday night. The soy based harness on my 2022 Honda Insight attracts rodents. Why didn't the rodents attack my wife car that is parked right next to mine in the same driveway? I never had this type of problem with the other cars I owned in the past. I had owned dozens of cars and left them months parked in my driveway and they never attracted any rodents. This is a warranty issue and a safety issue . I could have been killed while driving with exposed wires. How do I even know, that other wires are also chewed? Can I trust this car to be reliable anymore? A $30,000 car that can be my death trap.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442487December 2, 2021
ELECTRICAL SYSTEM
Throughout short ownership of the vehicle, a "Charing System Problem" warning light has occurred when starting, and during operation, of the vehicle. The warning light occurs intermittently during start-ups and whilst driving. The warning light possibly indicates an error with the charging system of the vehicle that may potentially result in loss/reduction of power of the vehicle. This may result in an increase of a vehicle collision. The vehicle is currently under inspection by Honda of Oakland, and the service department states they cannot properly reproduce/identify/diagnose the issue at this time. See attachment for photo of first occurrence. Additional occurrences are documented via video and may be provided upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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