GMC Envoy Complaints

3,582 consumer complaints on file.

#10234032July 11, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2002 GMC ENVOY. WHILE DRIVING 50-70 MPH, THE ENGINE FAILED AND THE VEHICLE LOST TOTAL POWER. THE FAILURE HAS OCCURRED ON FOUR OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER FROM WHERE IT WAS PURCHASED THREE TIMES, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN TO AN OUT OF TOWN DEALER AND HAS CURRENTLY BEEN IN THE SHOP FOR FOUR WEEKS. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST BECAUSE THE FAILURE WAS NOT UNDER WARRANTY. THE CURRENT MILEAGE WAS 67,000 AND FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233240July 5, 2008
FUEL SYSTEM, GASOLINE
I COULD SMELL A GASOLINE ODOR AROUND MY 2003 ENVOY (45,860 MILES). TOOK VEHICLE TO COULTER OF TEMPE (AN AUTHORIZED GM DEALER) AND WAS ADVISED OF A LEAK AT FUEL INLET TO TANK PIPE AREA. WAS TOLD GAS TANK WOULD NEED TO BE REPLACED. GM HAS HAD A SIMILAR PROBLEM WITH THE 2003 ENVOY XLS AND ISSUED A LETTER DATED JUNE 2007 COVERING THE ENTIRE AMOUNT OF REPLACING THESE FUEL TANKS FOR 10 YEARS OR 150,000 MILES. THIS COVERAGE SHOULD BE EXTENDED TO ALL 2003 ENVOYS AND A POSSIBLE RECALL ISSUED AS THIS LEAK AT THE FUEL FILLER NECK SEAM AT THE TANK IS NOT EASILY IDENTIFIED UNLESS VEHICLE IS HOISTED ON A LIFT. THEY DID OFFER US A DEAL WHERE WE WERE CHARGED A WARRANTY DEDUCTIBLE OF $500, BUT I FEEL THIS REPAIR SHOULD HAVE BEEN COVERED IN ITS ENTIRETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232674June 30, 2008
FUEL SYSTEM, GASOLINE
I HAVE A 2003 GMC ENVOY. LATELY I HAVE SMELT GAS WHEN OUTSIDE AND EVEN INSIDE THE VEHICLE. AFTER DOING SOME RESEARCH ONLINE, IT APPEARS THAT THIS IS A COMMON PROBLEM WITH THESE VEHICLES. THIS SHOULD BE RECALLED WITH GM, THIS IS A HUGE SAFETY ISSUE. SINCE WHAT MAKES GASOLINE EXPLODE IS THE VAPORS I WOULD IMAGE THAT GM MIGHT HAVE A DEATH ON THEIR HANDS BEFORE LONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232870June 27, 2008
VISIBILITY:REARVIEW MIRRORS/DEVICES:INTERIOR
2004 GMC ENVOY SAFETY ISSUE WITH THE INTERIOR REAR VIEW MIRROR. CONSUMER STATES THAT THE PLASTIC RING THAT HOLDS THE MIRROR FIRM HAS BROKEN. SMALL PIECES OF THIS HAVE BEEN FOUND ON THE FLOOR. SHE STATES THAT THE MIRROR WILL NOT STAY IN POSITION. *KB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232423June 26, 2008
ELECTRICAL SYSTEM
SPEEDOMETER DOES NOT WORK ANYMORE. I CAN BE SITTING AT A STOP LIGHT AND THE SPEEDO WILL BE PEGGED AT 120MPH. OR WHEN DRIVING IT WONT MOVE AT ALL. SOMETIMES...I'LL START THE CAR, AND THE SPEED WILL BE SITTING AT 40 MPH. HAS BEEN HAPPENING OFF AND ON SINCE NOVEMBER 2007. THE DEALERSHIP & CUSTOMER ASSISTANCE (800-462-8782) WILL NOT HELP ME. THEY TELL ME I HAVE TO BUY A WHOLE NEW INSTRUMENT CLUSTER ($475+) TO RESOLVE MY PROBLEM. THIS IS A VERY COMMON ISSUE WITH THE FULL SIZE VEHICLES (2003 AND UP). GM HAS ISSUED SPECIAL COVERAGE ADJUSTMENT #07187 ( 9/28/2007) TO REPLACE , FREE OF CHARGE, THIS BAD CLUSTER BUT WON"T FIX THE SAME PROBLEM IN THEIR SMALLER SUV"S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232233June 25, 2008
ELECTRICAL SYSTEM
AFTER GETTING AN OIL CHANGE THE TECHNICIAN WENT TO PULL THE CAR OUT OF THE BAY AND THE CAR JUST DIED. IT APPEARED FIRST THAT THE BATTERY MAY HAVE DIED. THERE WAS NO POWER AT ALL. NEXT AFTER LETTING THE VEHICLE SIT FOR A MINUTE WE ATTEMPTED TO TURN ON THE IGNITION AND ALL THE GAUGES WENT CRAZY, REGISTERING AS IF I WAS DRIVING. THEN AS IN THE ANOTHER COMPLAINT, UPON ATTEMPTING TO START THE VEHICLE, ALL THE DASH BOARD WARNING LIGHTS AND TURN SIGNAL INDICATORS CAME ON AND STAYED ON. ALL THE GAUGES STARTED ACTING ERRATICALLY AND ALL THE NEEDLE INDICATORS STARTED JUMPING AT RANDOM. THE NEXT TIME I TRIED TO START THE VEHICLE AGAIN THE VEHICLE DID THE VERY SAME THING AS MENTIONED ABOVE (GAUGES ACTING ERRATICALLY, ETC.). I ATTEMPTED TO START THE VEHICLE SEVERAL MORE TIME EACH TIME WITH THE SAME RESULT. PRIOR TO THIS EXPERIENCE THE OIL GAUGE HAD STOP REGISTERING AND HAD MALFUNCTION ABOUT ONE YEAR EARLIER. AFTER MY FAVORITE MECHANIC CAME TO RESCUE ME HOT WIRED THE FUSE BOX TO ALLOW FOR ME TO DRIVE THE VEHICLE HOME. HE SAID THAT THE FUSES WERE NOT GETTING THE 12 VOLTS NEED TO OPERATE THE VEHICLE. I'M NOW WAITING ON THE DIAGNOSIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232214June 24, 2008
SEAT BELTS
TL*THE CONTACT OWNS A 2002 GMC ENVOY. HE STATED THAT THE PASSENGER SIDE SEAT BELTS WOULD NOT RETRACT. THE DEALER STATED THAT A DEFECTIVE RETRACTOR COULD HAVE CAUSED THE FAILURE HOWEVER; THEY DID NOT INSPECT THE VEHICLE. THERE IS A RECALL FOR THE SEAT BELTS (NHTSA CAMPAIGN ID #04V201000) HOWEVER; THE DEALER STATED THAT HIS VIN WAS NOT INCLUDED. AS OF JUNE 24, 2008, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231719June 20, 2008
ELECTRICAL SYSTEM
I HAD TO HAVE THE INSTRUMENT CLUSTER REPLACED FOR A FAULTY SPEEDOMETER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231835June 20, 2008
EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR CONDITIONER FAN STOPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231838June 20, 2008
ELECTRICAL SYSTEM
SPEEDOMETER STOPPED WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231501June 18, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 GMC ENVOY. WHILE DRIVING 55 MPH, THE CONTACT NOTICED SMOKE COMING FROM THE REAR OF THE VEHICLE. SHE PULLED OVER TO INSPECT THE VEHICLE AND NOTICED THAT THE FRONT END WAS ENGULFED IN FLAMES. AN INVESTIGATOR FROM HER INSURANCE COMPANY CONCLUDED THAT THE FIRE DERIVED FROM THE ENGINE COMPARTMENT. A FIRE REPORT WAS FILED. THE VEHICLE WAS COMPLETELY DESTROYED. THE CONTACT HAS PICTURES OF THE VEHICLE AFTER THE FAILURE. THE MANUFACTURER PROVIDED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 47,970. UPDATED 07/15/08 *BF UPDATED 07/15/08
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10231532June 18, 2008
ELECTRICAL SYSTEM
WE WERE JUST DRIVING DOWN THE ROAD WHEN THE SPEEDOMETER SUDDENLY READ 120 MPH. WE WERE DRIVING ABOUT 40 MPH. THE SPEEDOMETER IS NOW STUCK AT THAT POSITION, 120 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231170June 16, 2008
ENGINE AND ENGINE COOLING
HELLO, HOPE YOU CAN HELP MYSELF AND OTHER PERSONS FROM NOT HAPPENING. I CAME HOME FROM WORK SATURDAY, AND PARKED IN THE GARAGE AS USUAL. AFTER BEING HOME AND WATCHING SOME TV I KNOW FOR SURE WAS 2 IN A HALF HOURS. MY WIFE ASKED OF ME TO GO TO THE GARAGE TO GET SOME ICE CREAM, WE HAVE A FREEZE IN THERE. I WALKED IN THE DOOR AND COULDN'T BELIEVE HOW HOT! IT WAS IN THERE IT WASN'T A HOT DAY AT ALL TO MAKE THE GARAGE SIZZLE. WE HAVE A THERMOMETER GAUGE IN THERE AND BELIEVE ME IT READ 100 . I WAS SHOCKED! I WENT INTO THE HOUSE TO GET MY WIFE, TO LET HER FEEL THE HEAT, AND TRY TO FIND THE SOURCE OF THE PROBLEM. WE BOTH THOUGHT IT WAS THE FREEZER, BECAUSE THAT'S THE ONLY THING PLUG IN. WE FELT THE FREEZER FROM THE OUTSIDE , IN SOME PLACES IT WAS HOT. I COULDN'T TAKE THE HEAT ANY MORE AND OPENED THE GARAGE DOOR. THERE WAS NO SMELL OF ANYTHING THAT COULD BE WRONG. THEN I TOUCH MY ENVOY, AND HOOD OF THE CAR WAS HOT, THEN WE STARTED TO FEEL AROUND THE HEAT FROM THE CAR WAS CLOSE ENOUGH TO MAKE THE FREEZER HOT. I OPENED THE HOOD AND THE PART TO KEEP THE HOOD UP WAS TO HOT TO HANDLE. I MANGE NOTHING WAS BURNING NO SMELL JUST HEAT INSIDE AND OUT. I PULLED IT OUT OF THE GARAGE BECAUSE OF FEAR MY GARAGE GOING UP IN FLAMES, WITH GASOLINE AND OTHER FLAMMABLES. I OPEN THE DOOR, AND WOW THE HEAT I HURRIED AND PULLED IT OUT. I LOOKED AT THE GAUGES AND THEY ALL READ NORMAL? I ASKED A FEW FRIENDS AND THEY COULDN'T FIGURE IT OUT. WE LEFT THE ENVOY IN THE DRIVE ALL WEEKEND, AND LEFT THE GARAGE DOOR OPEN TO VENT OUT. TO MY KNOWLEDGE THIS HAS NEVER HAPPEN BEFORE. WE DO HAVE THE BUMPER TO BUMPER PLAN. COULD YOU PLEASE CHECK INTO PROBLEM IT COULD SAFE A LOT OF LIVES. THANK GOD MY WIFE WANTED THAT ORANGE SHERBERT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10231236June 16, 2008
EQUIPMENT
DVD PLAYER OVER HEATS AND STOPS WORKING OTHER OWNER OF ENVOY HAVE HAD THE SAME PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231246June 16, 2008
FUEL SYSTEM, GASOLINE
2003 GMC ENVOY XL-- SERVICE ENGINE LIGHT CAME ON HAD VEHICLE CHECKED. THEY DECIDED THE PROBLEM WAS A FUEL CAP. REPLACED WITH NEW CAP AND SERVICE ENGINE LIGHT COMES BACK ON. TAKE VEHICLE BACK AND THEY CHECK FURTHER AND TELL ME I NEED A NEW GAS TANK. NOTICE WHEN PARKED ON AN INCLINE GAS IS LEAKING FROM TANK AT THE INLET FROM THE FILLER NECK. DURING INVESTIGATION ON INTERNET I'VE NOTICED ALOT OF PEOPLE COMPLAINING OF THE SAME PROBLEM WITH FUEL LEAKS. WHY NO RECALL FOR FUEL TANK ISSUES??? I HAVEN'T HAD THE VEHICLE REPAIRED YET BECAUSE I WAS SEARCHING FOR POSSIBLE RECALL. I'M TAKING IT TO THE DEALER TOMORROW TO SEE IF THEY WILL COVER THIS ISSUE. IF THE VEHICLE IS LEAKING FUEL ON AN INCLINE THEN I'M SURE IT HAS VAPORS ESCAPING ON LEVEL GROUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230489June 10, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL*THE CONTACT OWNS A 2003 GMC ENVOY. WHEN THE CONTACT OPENED THE REAR LIFTGATE, IT SLAMMED DOWN WITHOUT WARNING. THERE WERE NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL TO WARN THE CONTACT THAT SERVICE WAS NEEDED. HE SCHEDULED AN APPOINTMENT WITH THE DEALER TO HAVE THE VEHICLE DIAGNOSED. THE FAILURE AND CURRENT MILEAGES WERE 48,000. UPDATED 07/07/08. *LJ THE LIFTGATE STRUT WAS FOUND TO BE LEAKING. UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230053June 5, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, SEAT BELTS, EXTERIOR LIGHTING, VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE IT WILL RANDOMLY JUMP FROM 2 WHEEL DRIVE TO 4 WHEEL DRIVE WITHOUT WARNING CAUSING THE CAR TO BECOME IDLE AND YOU MUST TURN THE CAR OFF COMPLETELY. SHE TOOK THE VEHICLE INTO A LOCAL MECHANIC WHERE HE REPLACED THE BRAKES AND CHECKED THE WHEELS AND STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. SHE IS ALSO EXPERIENCING PROBLEMS WITH THE FRONT PASSENGER SEAT BELT IT LOCKS WHEN FASTENED. SHE TOOK THE CAR TO THE DEALER AND THEY INFORMED HER THAT IT WAS NO LONGER COVERED UNDER WARRANTY AND ANY REPAIRS MADE WOULD BE AT THE OWNER'S EXPENSE. THE VEHICLE IS ALSO EXPERIENCING EXTERIOR LIGHT FAILURE, BOTH HEADLIGHTS BURNED OUT WITHIN WEEKS APART AND THEY WERE REPLACED AT OWNER'S EXPENSE. THE FAILURE MILEAGE WAS 38,000. THE CURRENT MILEAGE WAS 86,000 (SC) UPDATED 06/25/08. *CN THE CONSUMER ALSO STATED WHEN DRIVING PAST 70 MPH, THE VEHICLE WOULD SHAKE. THE WINDSHIELD WIPERS WERE REPLACED. THE CONSUMER STATED THE MOTOR FAILED. UPDATED 06/25/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229568May 29, 2008
AIR BAGS:SIDE/WINDOW
2002 GMC ENVOY. CONSUMER COMPLAINT FOR GM SIDE IMPACT AIRBAG SENSOR SYSTEM. CONSUMER STATES THAT THIS SYSTEM DOES NOT DEPLOY THE AIRBAGS IF THE VEHICLE HITS A TREE, UTILITY POLE OR OTHER NARROW OBJECTS. *KB LAWYER WROTE IN ON BEHALF OF THE CONSUMER. THE CONSUMER WAS INVOLVED IN A HEAVY SIDE IMPACT CRASH IN WHICH HIS VEHICLE CRASHED INTO A STEEL POLE PRECISELY ON THE DRIVERS SIDE DOOR THAT CAUSED CATASTROPHIC AND PERMANENT BRAIN DAMAGE. THE CONSUMERS LAWYER SUGGESTED THAT GM ISSUE A RECALL FOR THE DEFECTIVE SIDE AIRBAG SENSOR. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10229071May 28, 2008
AIR BAGS, SEAT BELTS
TL*THE CONTACT OWNED A 2003 GMC ENVOY XL. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND DROVE INTO A DITCH. WHILE DRIVING OUT OF THE DITCH, SHE STRUCK A LARGE CULVERT AND THE VEHICLE WENT AIRBORNE. THE VEHICLE ROLLED SEVERAL BEFORE FINALLY COMING TO A STOP. THE PASSENGER SIDE SEAT BELT SNAPPED, WHICH CAUSED THE PASSENGER TO BE EJECTED FROM THE VEHICLE AND KILLED BETWEEN THE SECOND OR THIRD ROLLOVER. NONE OF THE AIR BAGS DEPLOYED. THE DRIVER WAS HOSPITALIZED AND REMAINS IN SERIOUS CONDITION. THERE HAS BEEN NO EXPLANATION AS TO WHAT CAUSED THE PASSENGER SIDE SEAT BELT TO FAIL AND THE AIR BAGS TO NOT DEPLOY. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 108,000. ADDED INFORMATION 10.27/08 *CW UPDATED 10/27/08. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
1
#10228532May 21, 2008
AIR BAGS
TL*THE CONTACT OWNS A 2003 GMC ENVOY. WHILE DRIVING 55 MPH, THE CONTACT MADE AN ABRUPT LEFT TURN AND HIS VEHICLE ROLLED OVER TWICE. DURING THE ROLLOVER, THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. A POLICE REPORT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE 82,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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