Genesis GV80 Complaints

179 consumer complaints on file.

#11500069January 4, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The infotainment system on my GV80 works for 5 minutes and shuts down. The lane change warning light and front collision warning goes on and off while driving. the back-up camera and warning stopped working. When you park the vehicle, it takes at least it takes 10 minutes to completely shut down
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493466November 14, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
The car would slam in park of you went over 30 all lights and windshield wipers would move and flash would not accelerate after slammed in park said door was open when wasn’t. There diagnostics was that some how liquid came from cup holder and got wiring harness wet please see whoops there where a few drops in there and I spoke with tech and they said there is nothing protecting the femal end from liquid getting on it as it is under the cup holder
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491062October 26, 2022
VISIBILITY/WIPER
There is a golf ball size indentation on the black border of the windshield with 6-18-33" cracks extending to the mirror with glass shards covering the dash. There was not other vehicles or rock at the incident. We have a friend who has a 2022 GV 80 and has had three rock hit her windshield to chip and that have caused cracks the entire width of the windshield. The car was purchased on 9/5 with approximately 700 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489360October 15, 2022
VISIBILITY/WIPER
The front Windshield has an indentation the size of a golf ball below the seal and above the hood and cracks that extend 12- 18 " beyond the golf ball size indentation. There was no other vehicle, no rock, traveling below the speed limit at 55 on a Friday afternoon on Route 12 from Wimberly, Texas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484745September 16, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Genesis GV80. The contact stated that while operating the vehicle, the odor of fuel was present inside the cabin of the vehicle. Upon inspection, the contact discovered fuel leaking from under the engine cover. The vehicle was taken to the local dealer for repair and the contact was given a loaner vehicle of the same year make and model. Days later, the same failure occurred with the loaner vehicle. While in for service, the dealer diagnosed that the low-pressure fuel line had been chew and damaged by rodents. The low-pressure fuel line was replaced and the vehicle was retrieved. The contact stated that days later the failure reoccurred. The manufacturer was also notified of the failure. The failure mileage was 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483312September 7, 2022
FUEL/PROPULSION SYSTEM
My GV80 has been randomly shutting down at low RPMs for the past 8 weeks this happens WHEN I AM DRIVING and this is happening to other GV80 owners per my service manager I spoke to yesterday. I need a new fuel pump to fix the issue but they are on back order so I am left to drive a VERY UNSAFE VEHICLE until they get this part in. This issue does not show up with any diagnostic tools (autel, global, etc) no check engine lights ever come on and my connected car health always show healthy but my car has literally shutdown on the interstate and in the middle of many roads it is horrifying and the service manager told me ONE of his customers told him he only drives in the right lane now so he can pull off quickly when his GV80 dies. This is a much bigger and more dangerous issue please look into it!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480795August 23, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
The vehicle has an issue stalling while in operation. The vehicle is not safe, especially when the vehicle stalls while operating in traffic. The issue puts many drivers and passengers at risk while operating on a roadway. The vehicle stalled in the following scenarios: entering a freeway, vehicle became unresponsive, but resumed power; entering traffic on an arterial roadway, but resumed power; turning at an intersection on an arterial roadway, vehicle lost power, vehicle became unresponsive and had to coast to a stop to be restarted; driving on a freeway at 70mph, vehicle became unresponsive and had to coast to a stop to be restarted; driving on an arterial roadway at 40mph, where vehicle became unresponsive and had to coast to a stop on a side street to be restarted. Retailer dealership was able to replicate the issue "three times", per the dealership, but did not get an error code or trouble code to fix the issue. On two occasions, dealership refused to address the issue further until a trouble or error code could be found. Dealership refused to keep the vehicle and to provide a loaner vehicle, despite validating that an issue existed with this vehicle and at least four other Genesis GV80 vehicles in Arizona. On August 22, 2022, dealership indicated that they would replace the high pressure fuel pump, which was an issue in the 2021 GV80 that resulted in a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480671August 22, 2022
FUEL/PROPULSION SYSTEM, ENGINE
The engine stalls as if it's not receiving fuel. It has stalled on the open highway and when pulling off from a stop. The vehicle has completely shutoff several times in the middle of traffic at the stop light or entering the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458883March 29, 2022
SEAT BELTS
Seat belt does not retract properly. Often has slack and has to be tugged multiple times or pulled all the way out and then tugged with harder pressure to fully retract properly. This is not safe to drive around as the additional slack does not protect me in the event of a crash or accident. I took my car to the dealership to be repaired but was told I needed to book an appointment. The Service Manager simply tugged on the seatbelt until it retracted and told me I was good to go for the time being, which did not satisfy my safety concern. I have not had the seatbelt inspected by any government safety bodies just yet and no warning lights or sounds unless I unclick the seatbelt latch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458740March 28, 2022
VISIBILITY/WIPER
There is a very bright section of chrome stripping on the dashboard, just below the control panel, that reflects light which looks like a lightening bolt directly across the windshield in the drivers viewing area. This happens when both sunlight and street lamps shine on the dashboard. It is very distracting and dangerous. Quite bright here in FL. It hasn't caused an accident "yet". The incidents are continuous, not a specific date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456450March 12, 2022
ENGINE
THIS CAR STARTED TO SHOW ENGINE PROBLEMS, WHEN TRYING TO DRIVE THE CAR BEGINS TO SHAKE A LOT AND LOUD NOISES AND A LIGHT SHOWING AN ENGINE MALFUNCTION POPS UP. WE HAVE CONTACTED HYUNDAI/GENESIS ABOUT THIS. THEY SAID IT WAS A SOFTWARE ISSUE AND NEEDED AN UPDATE.SEEMS LIKE PROBLEM GO AWAY. NEXT DAY , THE EXACT SAME PROBLEMS STILL EXIST. IT FEELS UNSAFE TO DRIVE THE THIS VEHICLE AS I AM WORRIED WHAT IF THE ENGINE FULLY BREAKS DOWN MID DRIVE OR SOMEWHERE PARKED LEAVING ME STRANDED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453420February 22, 2022
ENGINE
Genesis 2021 GV 80 2.5 4 cylinder. Engine light on for the 3rd time. previous fixes did not fix the problem. Reported it to the corporate office. Still waiting after one week to have some one contact. No resolution to the problem yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433596September 20, 2021
ENGINE
The contact owns a 2021 Genesis GV80. The contact stated that while stopped at a turning lane, the engine warning light was illuminated. The engine control system warning message had appeared on the display screen. The contact also received an email from the manufacturer that a possible condition had been detected within the engine control system and a full check was needed whenever convenient with a preferred dealer. The dealer was made aware of the failure on numerous occasions but had not called the contact back. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and referred the contact to take the vehicle to a dealer for diagnosis. The failure mileage was approximately 1,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422620June 28, 2021
ENGINE
The contact owns a 2021 Genesis GV80. The contact stated while driving 35 mph, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed however, the mechanic was unable to duplicate the failure. The technician disengaged the check engine warning light senor however, the failure recurred three times. The manufacturer was not notified of the failure. The failure mileage was approximate 300
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417440May 17, 2021
FORWARD COLLISION AVOIDANCE: WARNINGS
Genesis GV80 2.5 T standard option Forward collision warning software problem. These vehicles are sold with this option but not showing on settings, therefore it is not usable. Similar complaints are known with 21 model G80, GV80, G90. I believe this problem is recorded as T17G.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413245April 21, 2021
ENGINE
UNDER 30 DAYS OF PURCHASE AND UNDER 1000 MILES - CHECK ENGINE LIGHT KEPT COMING ON-A POSSIBLE CONDITION WITH YOUR ENGINE CONTROL SYSTEM. TWO TRIPS TO SERVICE DEPARTMENT, PART IS ON BACK ORDER UNTIL JUNE. SERVICE DEPT HAS VEHICLE FOR LONGER THAN I HAVE OWN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399514March 6, 2021
FUEL/PROPULSION SYSTEM
PURCHASED BRAND NEW AND WITHIN 1,000 MILES THE CHECK ENGINE LIGHT ILLUMINATED WHILE DRIVING. TOOK TO DEALER AND THEY DETERMINED IT WAS DUE TO DEFECTIVE FUEL INJECTOR SYSTEM. BACKORDER ON PARTS, SO THE CARE HAS BEEN IN THE SHOP FOR AS LONG AS WE HAVE OWNED IT. WONDER IF SIMILAR ISSUE TO THAT WHICH LED TO RECALL OF THE 2021 G70?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399256March 5, 2021
WHEELS
WHILE DRIVING A LOW PRESSURE WARNING POPPED UP ON THE DASH. WHEN I GOT OUT I NOTICED THE REAR DRIVER SIDE TIRE WAS LOW. I DID A VISUAL INSPECTION OF THE TIRE AND I NOTICED NO DAMAGE. WHILE ADDING AIR I NOTICED THE PRESSURE WOULD NOT GO OVER 33PSI AND I COULD HEAR AIR ESCAPING THE TIRE. THERE WAS A BULGE AT THE BEAD OF THE TIRE. THE TIRE WAS COMING OFF THE RIM. WHILE DRIVING THE DAY PRIOR I NOTICED THE VEHICLE WAS UNSTABLE. I BROUGHT THIS VEHICLE IN COUPLE OF TIMES FOR BALANCING ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398599March 1, 2021
STEERING, SUSPENSION, WHEELS
VEHICLE OCCASIONALLY BECAME UNSTABLE AND UNPREDICTABLE WHENEVER IT COMES IN CONTACT WITH OBJECTS/ BUMPS IN THE ROAD. RATTLING FROM LEFT SIDE SUSPENSION UPON RESTARTING DURING IDLE AND GO. ALSO HAVE A BALANCING ISSUE AT HIGHWAY SPEED THAT CAN BE FELT THROUGHOUT THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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