My AC in my 2023 GV 70 stopped working. Apparently this is a known defect but I was never notified. Im currently in NC, 3 hours from my home in [XXX] where the heat index is 110 degrees. Now i have to drive home to get service without AC. I reached out to the dealer four times today including the service manager, service coordinator and Anthony the GM but no one has returned my call. I called Genesis customer service and their response was “sorry no appointments until late next week and we have no loaners until late September”. Clearly, no one at Genesis at the dealer level or corporate cares enough to help me solve this problem so I am forced to find an independent mechanic who can work on my vehicle and rent my own car until it’s repaired. This is completely unacceptable especially for a luxury vehicle. First, not being notified of a problem Genesis has known about for a long time so i could repair it before it’s become a calamity (where i am now). Second, no one cares enough to help me solve their defective parts problem! I expect Genesis to pay for both the repairs and my rental plus any additional out of pocket expenses. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
No injuries · No fire · No crash
CORRECTION TO NHTSA COMPLAINT 11754243 (8/2/2026). That complaint was submitted late at night with assistance; several fields were entered wrong and the electrical failure history was omitted. Apologies for the error. Please associate this with XXX. CORRECTIONS: Vehicles towed - YES, TWO, not "No"; my Genesis is still at the dealer it was towed to in [XXX]. Injured - THREE, not 1. Police report - YES, not "No". Mileage about 23,500. Speed at T0 per the EDR - 23 km/h, about 14 mph. OMITTED AND MATERIAL: Before this crash the vehicle STARTED ITSELF TWICE WITH NO HUMAN COMMAND - no key press, no remote start, nobody in it. Separately the entire system went completely black, causing TOTAL ECU AND ECM FAILURE. The vehicle lost electrical integrity. WHY THAT MATTERS: Genesis Service Campaign 914G is "ECM Update - P030X Misfire"; its remedy is "Update the ECM (Engine Control Module) software." It covers 2022-2023MY GV70 (JK1) built 3/29/2021-3/4/2025, VIN starting KMU. My VIN is [XXX], a 2023 GV70. Owner notice was due September 2025. The campaign was still open and unremedied when the car crashed 12/3/2025. THE EVENT: Exiting a highway at low speed with no impact, collision or obstacle of any kind, the airbags deployed spontaneously. The deployment caused loss of control and a three-vehicle collision. The deployment caused the crash. No warning lamp or symptom preceded it. FAULT HISTORY: B139500 cross coupling (SRS firing-loop interconnection fault), B1650 (airbag control unit fault history), and multiple LOW VOLTAGE codes. An electrical system that starts an engine uncommanded and blacks out an ECU can fire a restraint with no crash. EDR: The report states the EDR is part of the Air Bag Control Unit and that if ACU power is lost during an event, all or part of the data may not be recorded. Manufacturer closed its claim with no repair or explanation. Vehicle and ACU remain available; no dealer diagnostic was done on the ACU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
While exiting a highway at normal speed and with no impact, collision, or obstacle of any kind, the airbags in this 2023 Genesis GV70 deployed spontaneously. The unexpected deployment caused me to lose control of the vehicle, and a three-car collision followed. I sustained a head injury and aggravation of a pre-existing traumatic brain injury; I remain under medical care. There was no crash before the deployment - the deployment caused the crash. No warning lamps, messages, or symptoms appeared before the failure. The vehicle was reported to the manufacturer, which opened a claim and later closed it without repair or explanation; a second manufacturer case review is open. I have demanded preservation of all vehicle data, including event data recorder and telematics records, and independent inspection was arranged. The vehicle and the airbag control unit remain available for inspection on request. The problem has not been reproduced by a dealer, and to my knowledge no dealer diagnostic has been performed on the airbag control module.
The contact owns a 2023 Genesis GV70. The contact received notification of NHTSA Campaign Number: 26V229000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.
No injuries · No fire · No crash
Left front headlight accumulates significant amount of water that worsens with rain events. Places water in proximity with LED lamps and wiring creating risk of electrical shorts and lamp failure. This is known issue addressed by a Genesis TSB, but no recall has been initiated despite safety concerns,
No injuries · No fire · No crash