Ford Freestar Complaints

2,533 consumer complaints on file.

#10475977September 19, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE FAILED TO ACCELERATE AND INDEPENDENTLY CAME TO A COMPLETE STOP. THE VEHICLE WAS TOWED FROM THE SCENE AND LATER TAKEN TO THE DEALER FOR INSPECTION. THE DEALER STATED THAT TORQUE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE DEALER ALSO DISCOVERED SHAVINGS IN THE TRANSMISSION FROM THE TORQUE CONVERTER FAILING. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD REPLACE THE TORQUE CONVERTER AT THEIR EXPENSE BUT WOULD NOT COVER ANY OF THE ADDITIONAL DAMAGES. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476181September 18, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION
2005 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO FAILED TRANSMISSION. RECALL 12V006000. *TGW THE CONSUMER STATED HE RECEIVED A DENIAL LETTER FROM FORD REGARDING A REQUEST FOR REIMBURSEMENT. FORD STATED IN THE LETTER, THAT THEIR RECORDS INDICATED A REFUND HAD ALREADY BEEN PROCESSED FOR THE REPAIR. THE CONSUMER STATED NO REFUND WAS EVER ISSUED TO HIM. IN DECEMBER 2011, THE VEHICLE BROKE DOWN. THE CONSUMER HAD THE VEHICLE TOWED AND A DIAGNOSIS REVEALED THE TRANSMISSION NEEDED TO BE RE-BUILT AT A COST OF $3,000. THE CONSUMER PAID $525 FOR THE REMOVAL OF THE TRANSMISSION, PARTIALLY DISMANTLING IT, IN ORDER TO DIAGNOSE THE PROBLEM AND RE-MOUNTING OF THE TRANSMISSION INTO THE VEHICLE. THE CONSUMER IS SEEKING REIMBURSEMENT FOR THE REMOVAL, DIAGNOSIS, TOWING AND TAX ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475837September 18, 2012
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
VAN WON'T START THOUGHT IT WAS FUEL PUMP HAD IT TOWED & REPLACED COST $500 VAN STARTS THEN SHUTS OFF MECHANIC SAID PCM MALFUNCTION DEALER SHOULD FIX IT! HELP FORD STAND BY THERE VEHICLE! COMPLAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475627September 17, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT AFTER HAVING THE VEHICLE SERVICED UNDER NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER) THE TRANSMISSION FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TRANSMISSION BECAME DEFECTIVE DUE TO THE OIL NOT BEING REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475696September 17, 2012
POWER TRAIN
WAS TRAVELING FROM CALIFORNIA TO WASHINGTON. STOPPED ON REST AREA.MY FREE* DID HAVE ONLY REAR GEAR ON. COULDN'T MOVE FOR SEVERAL HOURS UNTIL TRANSMISSION COOLED DOWN. DROVE VERY CAREFULLY, TRYING NOT HIT THE BRAKES, BECAUSE AS SOON AS I PUSH BRAKE PEDAL TRANNY STOPS WORKING UNTIL COMPLETELY COOLED DOWN. (HAD TO SPEND MANY HOURS ON THE ROAD BECAUSE IT IS IMPOSSIBLE TO CROSS 2 STATES AND NOT HIT THE BRAKES) FORD ISSUED RECALL IN MARCH 2012, BUT DEALERS DOES NOT HAVE PARTS TILL NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475553September 16, 2012
POWER TRAIN
DRIVING NORTH OF IDAHO FALLS ON I-15 ON AUGUST 26, 2012. CRUISE CONTROL ON AT 75 MPH. SUDDEN LOSS OF GEAR, ENGINE RPM SPIKED. REMOVED CRUISE CONTROL, NOW COASTING IN DRIVE. PULLED OVER TO THE SHOULDER AND PLACED IN PARK. ATTEMPTED TO ENGAGE THE TRANSMISSION WITH NO RESPONSE IN ANY GEAR. THE TRANSMISSION HAS A DATE CODE OF AUGUST 16, 2005. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475218September 12, 2012
POWER TRAIN
HAD TORQUE CONVERTER REPLACED IN 2010 BEFORE THE RECALL FOR ALMOST $2000.00 FROM A FORD DEALER. THEY REPLACED IT WITH ANOTHER DEFECTIVE TORQUE CONVERTER. NOW FORD WILL NOT GIVE MY MONEY BACK AND THEY WILL NOT REPLACE THE DEFECTIVE CONVERTER. IT'S EITHER $1450 OR A NEW CONVERTER, NOT BOTH. FORD HAS NOW SOLD ME TWO RECALLED TORQUE CONVERTERS AND WILL NOT GIVE ME WHAT I PAID AND FIX THE PROBLEM. IT'S NO WONDER THEY DIDN'T NEED A BAILOUT WITH THEIR SHADY BUSINESS PRACTICES. THEY ARE STEALING FROM THEIR CONSUMERS. OUTRAGED AND SEEKING LEGAL ADVICE. I URGE OTHERS TO DO THE SAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474550September 10, 2012
POWER TRAIN
VEHICLE STARTED BUT WHEN PLACED INTO DRIVE OR REVERSE NOTHING WOULD HAPPEN EVEN WHEN THE ENGINE WAS REVVED. NO WARNING, NO NOISE, NO PREVIOUS INDICATIONS AT ALL THAT THERE WAS A PROBLEM. CAR WAS TOWED TO FORD DEALERSHIP WHO INFORMED ME THAT THE TORQUE CONVERTER WOULD NEED TO BE REPLACED AS IT WAS BROKEN. THANKFULLY MY WIFE AND KIDS HAD JUST PULLED OFF THE MAIN HIGHWAY FOR A FUEL STOP AND WERE JUST GOING TO CONTINUE THEIR JOURNEY WHEN THE PROBLEM OCCURRED. HOW CAN FORD ISSUE A RECALL FOR 2004 AND 2005 FREESTAR TORQUE CONVERTERS AND NOT ISSUE ONE FOR THE 2006 WHEN I'M SURE THAT SOME 2006 MODELS WERE ACTUALLY MADE IN 2005. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474220September 7, 2012
POWER TRAIN
VAN WAS IN MOTION ON SECONDARY ROADWAY/COUNTY HIGHWAY AT APPROX 30MPH. OPERATOR SLOWED VEHICLE FOR TRAFFIC AND THEN ATTEMPTED TO CONTINUE ON BUT RECEIVED NO RESPONSE FROM THE VAN. ENGINE WAS OPERATING AND GEAR SELECTOR WAS IN DRIVE. THE INCIDENT COULD BE CLASSED AS NEAR MISS ACCIDENT AS OTHER OPERATORS HAD TO DRIVE AROUND THE VAN WHICH HAD COME TO A STOP IN THE MIDDLE OF ROAD. FORD DIAGNOSTICS ARE THAT THE TORQUE CONVERTER HAS FAILED AND HAS TO BE REPLACED. THE SYMPTOMS AND PROBLEM ARE THE SAME AS THE 2004 & 2005 FREESTAR TORQUE CONVERTER RECALL. HOWEVER, FORD HAS NOT INCLUDED THE 2006 MODEL YEAR IN THE SAME RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474802September 6, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2005 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO LOSING CONTROL OF THE FORWARD MANEUVERING *TGW THE CONSUMER DISCOVERED A RECALL HAD BEEN ISSUED AND ACCORDING TO THE WEBSITE, HE SHOULD HAVE RECEIVED TWO OWNER NOTIFICATIONS LETTERS. HOWEVER, HE NEVER RECEIVED ANY CORRESPONDENCE REGARDING RECALL # 12V006000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474143September 6, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHENEVER SHE ENGAGED THE BRAKE PEDAL, IT FELT HOT TO THE TOUCH. THE CONTACT STATED THAT AFTER INSPECTING THE VEHICLE SHE NOTICED THAT THERE WAS A PIECE OF METAL RUBBING AGAINST THE TIRE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSE THAT THE REAR WHEEL WELL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473740September 4, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 55 MPH SMOKE EMITTED INTO THE VEHICLE. THE CONTACT WAS ABLE TO MANEUVER TO THE SHOULDER WHEN SHE NOTICED THAT FLAMES WERE COMING FROM UNDER THE VEHICLE RIGHT BEFORE IT WAS COMPLETELY ENGULF IN FLAMES. THE POLICE AND FIRE DEPARTMENT WERE CONTACTED. THE DEALER WAS CONTACTED WHO STATED THAT THE FAILURE MIGHT HAD BEEN CAUSE BY THE TORQUE CONVERTER AND OFFERED NO ASSISTANCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO FILED A REPORT AND DID NOT OFFER ANY FURTHER ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS 86,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10473772September 4, 2012
ELECTRICAL SYSTEM, SERVICE BRAKES, POWER TRAIN
THE ELECTRICAL HAS BEEN WIGGY EVER SINCE --JUST AFTER THE FACTORY WARRANTY RAN OUT. THIS INCLUDES: BACK-UP SAFETY SENSORS STOPPED WORKING, HEATED DRIVERS SEAT STOPPED WORKING(PASSENGER STILL WORKS), THE STEREO SYSTEM DOESN'T HAVE ALL OF IT'S FUNCTIONS, PASSENGER AIRBAG LIGHT IS ON, VAN VERY NOISY WHEN BACKING UP--WE CALL IT THE MOOSE. HAD TO REPLACE TRANSMISSION AND THEN WE GET RE-CALL NOTICE! AND, IT STILL DOESN'T FEEL 100% STILL WAITING FOR A REFUND(?) BRAKES ARE SQUISHY--EVEN AFTER REPLACEMENT OF FRONT END EVERYTHING! SIDE ELECTRIC DOORS WILL SOMETIMES OPEN AND CLOSE SEVERAL TIMES UNTIL WE JUST HAVE TO MANUALLY FORCE THEM TO STAY CLOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473275September 1, 2012
POWER TRAIN
SHORTLY AFTER THE RECALL FOR THE TORQUE CONVERTER THE TRANSMISSION STARTED ACTING UP. IT WAS STALLING, NOT LETTING ME GO INTO REVERSE, AND MANY OTHER THINGS. THE TRANSMISSION IS DISENGAGING AND REENGAGING WHICH IS A SAFETY ISSUE. THIS PROBLEM IS BECAUSE OF THE TORQUE CONVERTER THEY HAD TO RECALL CONTAMINATED THE TRANSMISSION. I DO NOT UNDERSTAND WHY THERE IS STILL NO RECALL. THIS IS A HUGE SAFETY ISSUE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476282August 31, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
RECEIVED A RECALL 11S25/NHTSA RECALL 12V006000 LAST MARCH AND FORD SEEMS TO BE DRAGGING THEIR FEET. I CONTACTED THEM THREE TIMES AND THEY WAVED ME OFF. MY WIFE IS AFRAID TO DRIVE IT. THANK YOU ..UPDATED 09-19-12 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473157August 31, 2012
SUSPENSION, POWER TRAIN, FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
MANY ISSUES WITH THE VAN & THEY CONTINUE. PURCHASED FROM 1 PREVIOUS OWNER, JAN '09 AROUND 60K MAY 2010, 74K MILES- REPLACED SPARK PLUGS & WIRES, FUEL SYSTEM CLEANER: ROUGH IDLE $432.23 DEC 2010, 83K MILES - REPLACED FRONT AXLE & SWAY BAR LINKS: $822.89 APRIL 2011, ? MILES, - REPLACED PLUGS & WIRES, COIL PACK: ROUGH IDLE $700.85 JAN 2012, 100K MILES - REPLACED PVC EVAP HOSE, R&R FUEL FILTER, FUEL INJECTOR CLEANER: ROUGH IDLE $228.40 AUG 15 2012, 106K MILES - RECALL, TORQUE CONVERTER REPLACED: COSTING ME $162.14 TO REPLACE SEALS & TRANSMISSION FILTER AUG 16 2012, 106K MILES - REPLACED EGR VALVE: ROUGH IDLE & ENGINE LIGHT ON AFTER RECALL FIX $135.95 (DEALERSHIP WAS KIND ENOUGH TO ONLY CHARGE FOR LABOR) AUG 31, 2012, 107K MILES - ENGINE IS STILL RUNNING ROUGH, PIERCING NOISE WHILE DRIVING, SOMETIMES IT GOES AWAY WHEN I AM TURNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473159August 31, 2012
SEATS, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
I WAS ROTATING MY TIRES AND NOTICED THAT INSIDE EACH REAR WHEEL WELL THERE WAS A PANEL PATCHED IN FROM THE FACTORY THAT WAS RUSTING TERRIBLY, WITH THE DRIVERS SIDE BEING MUCH WORSE AND ALMOST COMPLETELY FALLING OFF THE BODY. WITH SOME FURTHER INVESTIGATION I DISCOVERED THAT THE PANEL ACTUALLY HOLDS THE ANCHORS FOR THE REARMOST FOLDING SEAT. AS I STATED, THE DRIVERS SIDE IS ALMOST RUSTED OFF THE CAR AND THERE IS A GIANT HOLE THAT IS LETTING WATER AND SNOW INSIDE THE VAN AND RUINING THE CARPET AND PADDING. I FREQUENTLY CARRY MULTIPLE CHILDREN,SOME IN CHILD SAFETY SEATS, AND COULD NOT IMAGINE WHAT WOULD HAPPEN DURING A COLLISION IF THE REAR SEAT ANCHOR WERE TO SEPARATE FROM THE VAN. I SERIOUSLY HOPE THAT THERE IS SOME KIND OF RECALL, AS THIS VEHICLE IS NOT YET 10 YEARS OLD AND THE REST OF THE BODY IS STILL IN GREAT SHAPE. THIS IS NOT JUST A SURFACE RUST ISSUE, IT IS A SAFETY HAZARD TO ANYONE OWNING THIS TYPE OF VAN AND THE MANUFACTURER SHOULD BE HELD RESPONSIBLE FOR FIXING IT AS I'M SURE THE REPAIR IS NOT EASY OR CHEAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473014August 30, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHILE TRAVELING 10 MPH THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 104,392 AND THE CURRENT MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473087August 30, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE REAR QUARTER PANEL ON THE DRIVER SIDE HAD EXCESSIVE RUST BUILD UP AND AS A RESULT, THE PANEL RUBS ON THE TIRE WHILE DRIVING. THE CONTACT DECIDED TO REMOVE PART OF THE QUARTER PANEL IN ORDER TO STOP THE TIRE FROM RUBBING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE QUARTER PANEL NEEDED TO BE REPLACED WITH NEW METAL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473103August 30, 2012
ELECTRICAL SYSTEM, POWER TRAIN
VEHICLE LOST POWER WHILE DRIVING. THERE WAS NO POWER STEERING OR POWER BRAKES AND THE ENGINE STOPPED RUNNING. THERE WAS NO WARNING BEFORE THE POWER FAILURE. VEHICLE WAS ABLE TO BE STARTED UP AFTER POWER FAILURE. THE SAME EVENING, STARTING UP THE VEHICLE, THE IDLE WAS ROUGH AND THE POWER FAILED IN ABOUT 1 MINUTE. VEHICLE WAS BROUGHT TO A FORD DEALER THE NEXT MORNING AND THEY COULD NOT REPLICATE THE PROBLEM AND NO ENGINE CODES WERE PRESENT. ABOUT 1 WEEK LATER, AFTER A RAIN STORM, THE POWER FAILED AGAIN WHILE DRIVING AT 30 MPH. IT WAS POSSIBLE TO START THE VEHICLE AFTER THE POWER FAILURE. A FORD DEALER LOOKED AT THE VEHICLE AFTER THE LATEST POWER FAILURE AND COULD NOT REPLICATE THE PROBLEM AND THERE WERE NO ENGINE CODES. IN APRIL 2010, I EXPERIENCED A SIMILAR PROBLEM WHICH WAS CAUSED BY WATER GETTING INTO THE PCM. WITHIN A MONTH IN 2010, THE PCM WAS REPLACED TWICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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