Ford Freestar Complaints

2,533 consumer complaints on file.

#10487802December 9, 2012
POWER TRAIN
TRANSMISSION SEEMED TO BE ACTING UP TRYING TO MAINTAIN HIGHWAY CRUISING SPEEDS, 55-65 MPH. KEPT SHUTTERING AND VIBRATING. BALISE FORD IN HYANNIS MA FOUND A PROBLEM IN THE TRANSMISSION. THEY HAD THE VEHICLE FOR APPROXIMATELY 60 DAYS TIME. DURING THAT TIME THEY REMOVED THE TRANSMISSION UNDER THE DIRECTION OF FORD ESP EXTENDED WARRANTY CENTER APPROXIMATELY 8 TIMES, REPLACING A NEW AND DIFFERENT PART EACH TIME THEY REMOVED THE TRANSMISSION AND REINSTALLED IT. AFTER THE REPAIR "ATTEMPT" EXCEEDED THE REPLACED VALUE, FORD ESP EXTENDED WARRANTY PROGRAM DECIDED TO REPLACE THE ENTIRE TRANSMISSION WITH A FORD FACTORY REBUILT TRANSMISSION. AFTER THE TRANSMISSION WAS REPLACED THE VEHICLE STARTED DOING THE SAME THING ALL OVER AGAIN. WE THEN GOT A RECALL ON THE VEHICLE AND INQUIRED. COME TO FIND OUT THE TORQUE CONVERTER WAS THE PROBLEM AND THE REBUILT TRANSMISSION FROM FORD FACTORY HAD ONE OF THE BAD CONVERTERS AND THAT NEEDED TO REPLACED AS SOON AS PARTS WERE AVAILABLE. THE NEW CONVERTER CAME IN AND WAS INSTALLED IN THE VEHICLE APPROXIMATELY AUGUST 2012. LATE NOVEMBER 2012 THE VEHICLE, NOW WITH 46,000 ONE OWNER PAMPERED MILES ON IT IS DOING THE SAME THING. THE VEHICLE SHUTTERS WHEN FLOATING IN AND OUT OF GEARS WHEN TRYING TO MAINTAIN HIGHWAY SPEEDS, 55 - 65 MPH. WHEN THIS OCCURS YOU CAN FEEL THE RUMBLE IN THE VEHICLE AND THE TACHOMETER NEEDLE JUMPS AROUND. THIS VEHICLE IS MY MOTHER'S ONLY MEANS OF TRANSPORTATION AND SHE IS A 72 YEAR OLD WOMAN WHO HAS HAD 2 TOTAL KNEES REPLACEMENTS. I PURCHASED THIS VEHICLE BRAND NEW FOR HER THINKING IT WOULD BE A DEPENDABLE VEHICLE, AND WITH HER LOW AMOUNT OF MILES DRIVEN YEAR, ASSUMED IT WOULD LAST AN EASY 10 YEARS. NOT THE CASE. I AM AFRAID TO HAVE HER USE THIS VEHICLE AND FORD NEEDS TO STEP UP TO THE PLATE AND FIX IT ONCE AND FOR ALL OR REPLACE THE VEHICLE FOR US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487704December 7, 2012
WHEELS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH INTO A DRIVEWAY AND HEARD A LOUD NOISE FROM THE FRONT END OF THE VEHICLE. THE FRONT PASSENGER SIDE THEN COLLAPSED TO THE GROUND, WHICH CAUSED THE TIRE TO BECOME COMPLETELY DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. IN 2004, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 04V446000 (WHEELS:CAP/COVER/HUB). THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 47,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487022December 3, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2005 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO SUDDEN LOSS OF POWER WHILE DRIVING. RECALL NOTICE SUBMITTED. *SMD WHEN THE CONSUMER TOOK THE VEHICLE TO THE DEALER, TO HAVE THE RECALL PERFORMED, SHE WAS INFORMED THERE WERE NO PARTS AVAILABLE AND FORDS POLICY WAS NOT TO REPLACE THE PART, UNTIL IT ACTUALLY FAILED. ONCE IT FAILED, THE DEALER WOULD THEN ORDER THE PART AND IT WOULD TAKE THREE DAYS TO RECEIVE IT. RECALL# 12V006000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487236December 3, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT SHE ATTEMPTED TO ACCELERATE FROM A TRAFFIC STOP BUT THE VEHICLE WOULD NOT RESPOND. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V006000(POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER). THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486736December 2, 2012
POWER TRAIN, ELECTRICAL SYSTEM
RECEIVED RECALL FOR TORQUE CONVERTER- HAD IT REPLACED ON AUG 20, 2012. ON NOV. 19TH THE VAN WOULDN'T GO PASS 20 MPH. DROVE SLOW APPROX. 3 MILES TO DESTINATION. HAD IT TOWED TO DEALERSHIP TO CHECK OUT PROBLEM AT INITIAL CONTACT WAS TOLD THEY KNEW OF NO PROBLEMS RELATING TO TORQUE CONVERTER REPLACEMENT. AFTER CHECKING VAN OUT WAS TOLD THAT WE NEEDED A NEW TRANSMISSION, AT SECOND CONTACT WAS TOLD THEY WERE AWARE OF TORQUE RECALL ISSUES BUT NOTHING WOULD BE DONE FOR US. WE HAD NOT HAD ANY PROBLEMS WITH TRANSMISSION PRIOR TO NOV 19TH. WHEN ASKED, WAS ALSO TOLD THAT THEY DID NOT FLUSH AND REPLACE FLUIDS WITH THE TORQUE CONVERTER RECALL SERVICE AS THIS EXTRA COST WAS NOT PART OF THE RECALL. WE WERE TOLD BY AN INDEPENDENT MECHANIC THAT IF FLUIDS WERE NOT CHANGED THAT IT COULD CAUSE THE TRANSMISSION TO FAIL WHICH IT DID. WAS QUOTED A HIGH COST TO REPLACE TRANSMISSION, ENDED UP USING DISABLED VEHICLE AS A TRADE 'AS IS' TO PURCHASE A WORKING VEHICLE. OTHER ISSUES WITH VEHICLE PRIOR TO LAST INCIDENT WERE ELECTRICAL FUNCTIONS NOT WORKING, SLIDING DOORS WOULD REOPEN UPON CLOSING, HAD TO TURN OFF AUTO DOORS, BACKUP WARNING QUIT WORKING, TRACTION CONTROL BUTTON DIDN'T WORK, DVD PLAYER WOULD START RUNNING ON ITS OWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486842November 28, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2004 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO VEHICLE REIMBURSEMENT FOR TORQUE CONVERTER FAILURE RECALL. *SMD THE CONSUMER STATED HE RECEIVED A RECALL NOTICE STATING CONSUMERS WHO HAD ALREADY PAID FOR THE REPAIRS, WOULD RECEIVE REIMBURSEMENT IN THE SECOND QUARTER OF 2012. THE CONSUMER STATED THE SECOND QUARTER HAS PASSED AND HE STILL HAS NOT RECEIVED REIMBURSEMENT. ON SEPTEMBER 8, 2010 AS HE ACCELERATED TO MERGE INTO TRAFFIC, THE ENGINE SUDDENLY REVVED UP AND THE VEHICLE STARTED SLOWING DOWN. AFTER COASTING ABOUT 2000 FEET, HE WAS ABLE TO GET OFF AT THE EXIT RAMP AND WAS ABLE TO PARK THE VEHICLE AND CALLED A TOW TRUCK. *JB THE CONSUMER STATED THE DENIAL LETTER STATED THE EXTENDED WARRANTY SHOULD HAVE COVERED THE REPAIR. THE CONSUMER STATED THE WARRANTY EXPIRED ON AUGUST 3, 2009 AND THE FAILURE OCCURRED ON SEPTEMBER 8, 2010. UPDATED 11/28/12 THE CONSUMER STATED THE TORQUE CONVERTER FAILED AGAIN IN JANUARY 2012. THE CONSUMER STATED THE DEALER USED THE SAME FLAWED PARTS TO REPLACE THE TORQUE CONVERTER. UPDATED 02/28/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486248November 27, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE TRAVELING 35 MPH, THE VEHICLE BECAME RESISTANT TO ACCELERATION ATTEMPTS. THE CONTACT MERGED OFF THE ROADWAY WHERE THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC. THE MECHANIC INSPECTED THE VEHICLE AND DETERMINED THAT THE TORQUE CONVERTER FAILED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION), WHICH HE BELIEVED WAS SIMILAR TO THE FAILURE, BUT DID NOT CONFIRM IF THE VEHICLE WAS INCLUDED IN THE RECALL CAMPAIGN. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE AND CURRENT MILEAGES WERE 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485998November 26, 2012
ELECTRICAL SYSTEM
THE MIRRORS WILL ONLY MOVE DOWN AND IN (TOWARD THE VEHICLE). NOW THE ALARM STARTS BLARING FOR NO APPARENT REASON. CD PLAYER COMES ON AT WILL. AFTER READING THROUGH THE FORUMS, APPEARS MY A/C THAT QUIT IN APRIL 2011 COULD BE CONNECTED TO THE OTHER ISSUES AND THE FACT THAT THE SIDE DOORS CONTINUALLY OPEN AT WILL EVEN WHILE DRIVING. THE DEALERSHIP SAYS THEY FIXED THE DOORS AND CAN NO LONGER FIND AN ISSUE SINCE THEY CAN NOT RECREATE THE ISSUES WITH THE DOORS OR CD PLAYER. THESE ELECTRICAL ISSUES ARE A POTENTIAL HAZARD WHILE DRIVING. WHEN FORD SAYS THAT YOU SHOULD NOT DRIVE THE VEHICLE, THEN THEY KNOW THERE IS AN ISSUE AND SHOULD BE HELD RESPONSIBLE TO PROVIDE ALTERNATE TRANSPORTATION. EVEN THE MEASLY REFUND/RECALL REPAIR WITH THE TORQUE CONVERTER DOES NOT FIX THE ENTIRE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485948November 25, 2012
SERVICE BRAKES
WITHIN THE FIRST YEAR OF OWNING THIS VEHICLE, WE EXPERIENCED INTERMITTENT PROBLEMS WITH ACCELERATING AFTER A STOP (EITHER AT A STOP SIGN OR RED LIGHT OR PULLING OUT OF A DRIVEWAY). THE TRACTION CONTROL LIGHT WOULD FLASH, AND THE VAN WOULD NOT ACCELERATE BEYOND 10-15 MPH DESPITE DEPRESSING THE GAS PEDAL TO THE FLOOR. THE ONLY WAY TO RESOLVE THE PROBLEM WAS TO SHUT THE VEHICLE DOWN AND START IT AGAIN WHICH CLEARS THE COMPUTER. THERE WERE SEVERAL INSTANCES WHEN WE LOST POWER WHILE ENTERING AN INTERSECTION AND WERE ALMOST HIT BY OTHER VEHICLES. WE TOOK THE VEHICLE TO TWO FORD DEALERSHIPS, NEITHER OF WHICH FOUND AN ERROR CODE OR COULD REPLICATE THE PROBLEM. THERE WAS NO RHYME OR REASON AS TO WHEN OR WHERE THE PROBLEM WOULD OCCUR. IT MAY HAPPEN TWICE IN ONE WEEK OR SIX MONTHS COULD PASS WITHOUT AN ISSUE. WE WERE FINALLY FORCED TO SUE FORD UNDER PENNSYLVANIA LEMON LAW. APPROXIMATELY A YEAR AFTER THE VAN WAS OUT OF WARRANTY, THE VAN FAILED TO ACCELERATE WHILE PULLING OUT OF MY DAUGHTER'S DAYCARE. I DROVE TO THE FORD DEALERSHIP AT 10 MPH AND LEFT IT RUNNING. THE TRACTION CONTROL LIGHT STAYED ILLUMINATED FOR ONCE, AND A MECHANIC WAS ABLE TO PULL AN ERROR CODE FOR A FAULTY ABS SENSOR. I CALLED FORD CORPORATE FROM THE DEALERSHIP AND HAD THEM PULL UP THE VEHICLE RECORDS. TO THEIR CREDIT, THEY AGREED TO PAY THE $1200 BILL FOR THE ABS SENSOR AND ANOTHER PART RELATED TO THE PROBLEM. I DROVE THE VAN FOR ANOTHER YEAR AND A HALF WITH NO OTHER ABS PROBLEMS. AN EMPLOYEE AT THE DEALERSHIP ADVISED ME THAT WHEN NO ERROR CODES APPEAR DURING DIAGNOSTIC TESTING, FORD WILL NOT PAY THE DEALERSHIP TO TROUBLESHOOT. THEREFORE, THERE IS NO INCENTIVE FOR THE DEALERSHIP TO PUT ANY EFFORT INTO FIXING A PROBLEM...IT JUST COSTS THEM MONEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485915November 24, 2012
ENGINE
WAS DRIVING HOME FROM STORE (ABOUT 20 MILES) WHEN ENGINE CUT OFF WHILE DRIVING AT ABOUT 45 MPH, PULLED OVER AND WAS ABLE TO GET IT STARTED AGAIN. A LITTLE FURTHER DOWN THE ROAD IT CUT OFF AGAIN BUT THIS TIME THE ENGINE JUST REVVED BY ITSELF THEN WENT BACK TO NORMAL WITHOUT COMPLETELY CUTTING OFF. ABOUT 3 MILES FROM HOME IT CUT OFF AGAIN WHILE DRIVING AT ABOUT 40-45 MPH AND I COASTED TO THE SIDE OF THE ROAD AND THEN STARTED IT AGAIN. DECIDED TO TAKE IT TO THE DEALER SINCE IT NEEDED THE TORQUE CONVERTER REPLACED DUE TO RECALL. DROVE IT ANOTHER 20 MILES WITH NO PROBLEMS AND LEFT THE VAN WITH MY SON TO TAKE TO THE DEALER. VAN CUT OUT ON MY SON SEVERAL TIMES WITHIN THE 2 MILES TO THE DEALER. ALSO CUT OFF ON THE MECHANIC AT THE DEALER. DEALER REPLACED TORQUE CONVERTER, OVERDRIVE TRANSMISSION SHAFT SENSOR, AND REPLACED THE PLUGS AND WIRES TO THE TUNE OF OVER $800.00 NOT INCLUDING THE TORQUE CONVERTER WHICH WAS REPLACED AT NO CHARGE DUE TO THE RECALL. DROVE OVER THE NEXT WEEK FOR A TOTAL OF LESS THAN 200 MILES. THEN TODAY THE ENGINE CUT OFF ON ME AGAIN EXACTLY LIKE BEFORE AND I ONCE AGAIN HAD TO COAST OVER TO THE SIDE OF THE ROAD AND RESTART IT. THIS IS VERY SCARY WHEN IT HAPPENS AND COULD CAUSE A VERY SERIOUS ACCIDENT. LUCKILY WHEN IT HAS HAPPENED TO ME IT HAS NOT BEEN ON A BUSY HIGHWAY. SO I HAVE PAID OVER $800 TO THE LOCAL FORD DEALER AND STILL HAVE THE PROBLEM. IT SCARES ME TO DEATH TO DRIVE THIS CAR NOW AND IT IS OUR SOLE VEHICLE AS MY HUSBAND IS DISABLED AND DOESN'T DRIVE. WE ARE IN NO POSITION TO BUY ANOTHER VEHICLE NOW, WE LIVE 20 MILES FROM TOWN AND NOW THIS CAR IS UNSAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485366November 21, 2012
POWER TRAIN
MY WIFE WAS DRIVING HOME FROM WORK WHEN SHE TURNED ONTO A SIDE STREET, THE VAN LOST ALL POWER AND THE WOULDN'T GO INTO GEAR. AFTER RESEARCHING THE PROBLEM I CAME ACROSS ALOT OF PEOPLE WITH THIS SAME PROBLEM WITH THERE 2006 FREESTAR. I ALSO FOUND OUT THAT THE 2004 AND 2005 FREESTAR HAD RECALLS FOR THIS SAME PROBLEM. COULD SOMEONE PLEASE LOOK INTO THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484845November 15, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 5 MPH AND TURNING INTO A RESIDENTIAL GARAGE, THE TRANSMISSION WOULD NOT ENGAGE IN ANY GEAR, PREVENTING THE VEHICLE FROM BEING DRIVEN. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO ADVISED THE CONTACT THAT THAT THE TORQUE CONVERTER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED ONE WEEK LATER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484579November 14, 2012
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
WAS DRIVING THE VEHICLE GOING DOWN THE HIGHWAY AT 60MPH AND THE VEHICLE STARTED TO ACT UP PULLED OVER AND IT SHUT DOWN COMPLETELY SECURITY LIGHT STARTED TO FLASH REAL RAPIDLY TURNED THE KEY TO START IT AGAIN AND NOTHING HAD TO HAVE IT TOWED 300.00 WORTH AND HAS BEEN BROKE DOWN FOR FOUR MONTHS BEEN TRYING TO START IT EVER SINCE AND NOTHING THERE IS DEFIANTLY SOMETHING WRONG WITH THE ELECTRICAL SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484592November 14, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE MADE A RUBBING NOISE. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THE REAR DRIVER SIDE WHEEL WELL HAD BECOME SEPARATED AND WAS RUBBING AGAINST THE TIRE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484558November 13, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 55 MPH THE VEHICLE STOPPED ACCELERATING HOWEVER THE ENGINE WAS STILL RUNNING. THE CONTACT SMELLED BURNING FLUIDS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION, TORQUE CONVERTER AND SHAFT HAD FAILED AND WOULD NEED TO BE REBUILT. THE VEHICLE WAS REPAIRED. AFTERWARD HE WAS INFORMED OF A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION). THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 85,000 AND THE CURRENT MILEAGE WAS 106,000. ..UPDATED 01/30/13 *BF THE CONSUMER STATED THE VEHICLE WS REPAIRED. THE CONSUMER WAS ADVISED THE DEFECTIVE TRANSMISSION IS THE SAME AS THOSE INCLUDED IN THE RECALL. UPDATED 2/1/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483841November 9, 2012
POWER TRAIN
THE TRANSMISSION HAS BEEN REBUILT TWICE. BOTH TIMES THE MECHANIC FOUND WATER IN THE TRANSMISSION. THE VEHICLE'S RADIATOR HAS BEEN CHANGED AND THE TORQUE CONVERTER WAS CHANGED, AS POSSIBLE CULPRITS, BUT THAT DID NOT ALLEVIATE THE ISSUE AT HAND, AS THE WATER RETURNED TO THE TRANSMISSION. THE CAR IS NOW AT THE MECHANIC FOR THE THIRD TIME WITHIN THE YEAR, WITH WATER IN THE TRANSMISSION. THE MECHANIC IS STUMPED AS TO WHAT THE CAUSE OF THE WATER MAY BE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483389November 5, 2012
ENGINE
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED WHILE TRAVELING 15 MPH THE VEHICLE SUDDENLY STALLED. AS A RESULT THE VEHICLE CRASHED INTO THE VEHICLE DIRECTLY IN FRONT OF IT. A PASSENGER IN THE FRONT VEHICLE SUSTAINED UNKNOWN INJURIES. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE ISSUE. THE FAILURE AND CURRENT MILEAGE WAS 115,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10483285November 4, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, POWER TRAIN
POWER TRAIN AUTOMATIC TRANSMISSION. MY WIFE WHILE DRIVING WITH CHILDREN ON A SECONDARY HIGHWAY LOST FORWARD MOTION WHILE TRAVELING UP A HILL. WAS LUCKY SHE WAS ABLE TO BRAKE AND STEER OFF HIGHWAY AND NO VEHICLES BEHIND HER. IT HAS BEEN A NIGHTMARE EVER SINCE. HAD THE VEHICLE TOWED TO A GERMAN FORD DEALERSHIP THAT QUOTED US A $10,000 DOLLAR REPAIR TO REPLACE THE TRANSMISSION. FOUND A REPUTABLE TRANSMISSION SHOP THAT REPAIRED IT FOR ABOUT $4,000, BUT NOW THE VEHICLE HAD MULTIPLE ERROR CODES, (TRANSAXLE, AND CHECK ENGINE LITE). REPLACED MULTIPLE SENSORS TRYING TO SOLVE PROBLEM AND BOUNCED BACK AND FORTH BETWEEN THE TRANSMISSION SHOP AND A DIFFERENT FORD DEALERSHIP THAT GUARANTEED THEY COULD FIX AND REPAIR ANY PROBLEM ON AN AMERICAN FORD. THOUGHT I HAD A POWER TRAIN CONTROL MODULE PROBLEM AFFECTED BECAUSE OF THE TSB (06-14-10). I WAS ASSURED THIS WAS NOT THE PROBLEM. IN BETWEEN THIS, FORD ISSUED THE RECALL (NHTSA ID 12V006000, ACTION NUMBER EA09016, RECALL NUMBER 11S25). MY VEHICLE HAD TO SIT FROM JANUARY-JULY 2012 WAITING ON THE RECALL TO BE ISSUED ON MY PARTICULAR VEHICLE. AFTER REPLACING THE TORQUE CONVERTER UNDER THE RECALL, THE GERMAN FORD DEALERSHIP STILL HAD THE TRANSAXLE LITE COME BACK ON, SO REPLACED A SENSOR. FOLLOWING THIS WORK, THE OIL PRESSURE LITE CAME ON. THE GERMAN FORD DEALERSHIP REPLACED THE SENSOR. NOW THE VEHICLE WILL NOT EVEN START. THE VEHICLE HAS NOT BEEN ABLE TO BE TEST DRIVEN TO DETERMINE IF THE TRANSMISSION IS GOOD OR NOT, AND THE GERMAN FORD DEALERSHIP IS REFUSING TO DO ADDITIONAL WORK ON THE VEHICLE. THEY DO NOT KNOW WHAT IS WRONG ANDMY VEHICLE CONTINUES TO JUST SIT THERE. I HAVE NOT HAD THIS VEHICLE OPERATIONAL FOR ALMOST 19 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482954November 2, 2012
ENGINE, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WATER PENETRATED THROUGH THE WINDSHIELD AND THE ENGINE COVERING. THE ENGINE COVERING CLIPS FAILED TO SUSTAIN AND THE WATER PENETRATE THE POWER CONTROL MODULE, CAUSING THE ENGINE TO STALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483124November 2, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT THE ENGINE RPMS INCREASED TO 3,000 WHILE DRIVING 70 MPH. THE VEHICLE SUDDENLY ACCELERATED WHILE THE GEAR WAS IN PARK WITH THE BRAKES DEPRESSED. ALSO, THE VEHICLE ABNORMALLY ACCELERATED WHILE THE CONTACT WAS DRIVING AT LOW SPEEDS.THE FAILURE RECURRED SPORADICALLY AND WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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