Ford Freestar Complaints

2,533 consumer complaints on file.

#10614606July 18, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE TRANSMISSION FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE TORQUE DID NOT PUMP THE FLUID, WHICH CAUSED THE TRANSMISSION TO FAIL. THE CONTACT WAS MADE AWARE OF A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. UPDATED 08/28/14*LJ THE CONSUMER STATED HE DID NOT RECEIVE THE RECALL UNTIL AFTER THE TRANSMISSION FAILED. THE DEALER REPLACED THE TORQUE BUT NOT THE DAMAGED TRANSMISSION. 20 MILES AFTER THE TORQUE WAS REPLACED THE TRANSMISSION FAILED COMPLETELY. THE CONSUMER STATED THE BAD CONVERTER WHICH CAUSED THE TRANSMISSION TO FAIL. UPDATED 09/17/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611292July 17, 2014
SUSPENSION:FRONT:STABILIZER BAR, SUSPENSION
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THERE WAS A LOUD ABNORMAL NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO REPLACED THE STABILIZER ARM AND THE FRONT BRAKES BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN FOR A STATE INSPECTION WHEN IT WAS NOTICED THAT THE BUSHINGS AROUND THE BALL JOINT WAS CRACKED AND THE BOLT FRACTURED WITHIN THE LOWER CONTROL ARM. THE INSPECTOR ALSO INDICATED THAT THE FRAME NEEDED TO BE REPLACED AND THE VEHICLE WAS UNSAFE TO DRIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. UPDATED 08/19/14*LJ UPDATED 08/24/2017*CT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611377July 17, 2014
POWER TRAIN, ELECTRICAL SYSTEM
WE REPLACED THE TORQUE CONVERTER ABOUT A YEAR AGO, ON OUR OWN; WE WERE NOT FAMILIAR WITH THE RECALL ON THAT PART. THE VAN STARTED TO EXHIBIT SAME ISSUES A FEW WEEKS LATER. WE WENT TO THE DEALER WHERE WE LEARNED OF THE TORQUE CONVERTER RECALL. DEALER STATED THAT THIS TIME, IT WAS A BAD TRANSMISSION, HE INFORMED US THAT DUE TO US PAYING OUT OF OUR OWN POCKET FOR THE TORQUE CONVERTER, HE WOULD TAKE THAT MONEY OFF OF THE PRICE OF REPLACEMENT TRANSMISSION; WE HAD ISSUES WITH THAT DEAL. NOW, ABOUT A YEAR LATER, THE VAN WOULD NOT GO INTO GEAR. WE TOOK IT TO A DEALER WHO GAVE US A HARD TIME WITH THE THREE YEAR WARRANTY WHICH CAME ALONG WITH THE REPLACEMENT TRANSMISSION; THE VAN WAS AT THE DEALER FOR OVER TWO WEEKS. ONCE WE AGREED TO PAY OUT OF OUR OWN POCKET, WE WERE TOLD THAT THE WIRING BETWEEN COMPUTER AND TRANSMISSION WAS DIRTY; THEY STATED THAT IT WAS NOW FIXED. NOW THREE WEEKS LATER, SAME ISSUE; WE TOOK IT TO A MECHANIC WHO FOUND WATER IN THE COMPUTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611374July 17, 2014
ENGINE
DRIVING AT APPROXIMATELY 35MPH THE VEHICLE STALLED OUT AND LOST ALL POWER (ENGINE RUNNING SMOOTH BEFORE THIS). FORTUNATELY WAS ABLE TO SAFELY COAST TO SIDE OF ROAD. AFTER SHORT WHILE ABLE TO RESTART VAN AND DRIVE SHORT DISTANCE. STALL REPEATED AND HAD TO COAST TO SIDE OF ROAD AGAIN. AGAIN ABLE TO RESTART AND GET HOME (LESS THAN A MILE). HAD HEAVY RAIN DAY BEFORE, RESEARCH HAS REVEALED THIS TO BE A VERY COMMON PROBLEM WITH THIS VEHICLE AND IS MOST LIKELY WATER LEAK ONTO PMC. THIS IS A SAFETY HAZARD THAT NEEDS TO BE ADDRESSED, THIS COULD HAVE HAPPENED WHILE TOWING CAMPER IN TWO WEEKS WITH FAMILY ON HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611054July 16, 2014
POWER TRAIN
IN THE BEGINNING (5/21/14), OUR 2005 FORD FREESTAR VAN DECELERATED TO ABOUT 35 MPH, THEN STALLED 3 TIMES, THEN WOULDN'T GO IN REVERSE OR DRIVE, HARD TO START AFTER SITTING IN RAIN. AT FIRST, WAS TOLD TRANSMISSION BY REPAIR SHOP, WHO HAD REBUILT 6 MOS EARLIER, THEN SAID PCM.. AFTER RESEARCH, FOUND PCM GETS WET, HAD REPLACED & STILL AT FORD DEALER ALMOST 2 MOS LATER..THEY REPLACED TORQUE CONVERTER (RECALL), THROTTLE POSITION SENSOR (6/19/14) & CAM SENSOR (6/12/14) BECAUSE "PCM" TOLD THEM THEY WERE BAD AFTER WE PAID FOR ANOTHER PCM TO BE INSTALLED..DEALER ORDERED SHIELD WHICH WE HAVE TO PAY FOR. THIS OCCURS INTERMITTENTLY, AND, NOTICED AFTER IT RAINS. SERVICE MANAGER NOW SAID THIS MORNING (7/16/14) HE THINKS FUSES IN FUSE BOX BY BATTERY ON DRIVER SIDE (AFTER WE CALLED TO LET HIM KNOW WOULDN'T GO IN REVERSE)..HE CAME TO OUR HOME & COULDN'T GET VAN TO START, AFTER STARTING, WOULDN'T GO INTO REVERSE OR DRIVE, STALLED AGAIN, WOULDN'T START. WE HAVE GIVEN HIM A LOT OF INFORMATION, INCLUDING A YOU TUBE VIDEO EXPLAINING THE PROBLEM & HOW TO FIX, BUT HE DOES NOT BELIEVE US. FORD NEEDS TO RECALL THESE AS THIS IS A MANUFACTURING DEFECT BEFORE SOMEONE IS KILLED OR INJURED WHEN VEHICLE STALLS GOING 70 MPH ON EXPRESSWAY OR MAYBE THEY ALREADY HAVE, THEY JUST WEREN'T AWARE OF THE PROBLEM. IF IT STALLS ON THE EXPRESSWAY OR GOING DOWN A HILL, THE POWER STEERING AND BRAKES GO OUT..FORD ISSUED A TSB IN 2004... DATE REPORTED: DECEMBER 13 2004 NHTSA REFERENCE: #10014086 TSB REFERENCE: #042107 DESCRIPTION: GENERAL (PCM) POWER TRAIN CONTROL MODULE PROGRAMMING PROCEDURES. *TT REPAIR INFORMATION FOR NHTSA #10014086 DATE REPORTED: NOVEMBER 01 2004 NHTSA REFERENCE: #10013369 TSB REFERENCE: #04217 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611043July 16, 2014
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
ACCELERATED AWAY FROM A STOP SIGN WITHIN A WALMART PARKING LOT AND AFTER ABOUT FIFTEEN FEET THE VEHICLE BEGAN TO SLOW DOWN WHILE DEPRESSING THE ACCELERATOR. ATTEMPTED TO ACCELERATE AND THE RPM'S WENT UP WITH NO PROPULSION. ALLOWED VEHICLE TO STOP THEN PUSHED IN A PARKING SPACE. THERE WAS NEVER ANY INDICATION THAT THE TRANSMISSION WOULD FAIL VIA WARNING LIGHT NOR WAS THERE A NOISE/BANG/CLUNK ETC ASSOCIATED. VEHICLE JUST STOPPED ACCELERATING. HAD VEHICLE TOWED TO SHOP AND THEY SAID THERE WERE NO CODES INDICATING THE FAILURE AND A TRANSMISSION REBUILD WOULD BE IN ORDER FOR $2000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610890July 16, 2014
POWER TRAIN, ELECTRICAL SYSTEM
WATER INTRUSION FROM THE COWL SHORTED OUT THE PCM AND LED TO PREMATURE FAILURE OF TORQUE CONVERTER. FORD HAD A TSB ON THE WATER ISSUE BUT NEVER RECALLED AND NOW THAT HAS LED ME TO HAVING BIG MONEY SPENT ON REPAIRS THAT I FEEL FORD SHOULD CORRECT AND PAY FOR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610262July 14, 2014
ENGINE
I JUST PURCHASED A 2004 FORD FREESTAR FROM A PRIVATE SELLER AND I WAS GETTING THE VEHICLE READY FOR INSPECTION AND SUBSEQUENTLY TAG BY REPLACING FRONT AND REAR BRAKES, TIE END ROD AND TIRES. ON HIGHWAY 495 HEADING BACK TO MECHANIC SHOP, THE ENGINE CUTTING OFF WITHOUT WARNING AND VEHICLE STALLED AND ENGINE STOPPED RUNNING ON LANE NEXT TO FASTEST LANE AND MANY VEHICLES BEHIND ME KEPT BLOWING HORNS AND MISSED HITTING ME AT LAST MINUTE AS THIS HAPPENED SUDDENLY ON BUSIEST HIGHWAY. END OF REPORT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610305July 14, 2014
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT THE SLIDING DOOR LOCK FAILED AND COULD NOT BE UNLOCKED ELECTRONICALLY OR MANUALLY. THE LOCAL MECHANIC STATED THAT THE POWER CONTROL MODULE WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610215July 13, 2014
ELECTRICAL SYSTEM, STRUCTURE
HEAVY RAIN ALL DAY AND THE WATER WAS LEAKING ON THE MAIN COMPUTER BOARD. CAUSING THE VAN TO STALL OUT AND RESULTING IN A 100.00 TOW BILL. THE SHOP TOLD ME IT IS LEAKING AND NEEDS TO BE REPLACED AND SEALED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609134July 9, 2014
STEERING, VEHICLE SPEED CONTROL, ENGINE
THIS HAS HAPPENED SEVERAL TIME OVER LAST YEAR OR SO THAT I HAVE OWNED THIS VEHICLE. WHEN DRIVING DOWN HIGHWAY AND IT STARTS TO RAIN CARS SPUTTERS AND SEEMS TO LOOSE POWER. TWICE IT HAS STALLED ON ME GOING 55 MILES AN HOUR ON HIGHWAY AND HAVE HAD TO TRY AND COAST TO SIDE OF ROAD IN TRAFFIC WITH PEOPLE BEEPING WITH LOSS OF STEERING. LUCKILY BOTH TIMES AFTER A FEW MINS THE VEHICLE STARTED AGAIN AND WAS ABLE TO MAKE IT HOME. HAVE CHANGED WIRES AND PLUGS, RUNS FINES IN DRY WEATHER BUT STILL STUTTERS AND TRIES TO STALL WHEN ITS WET OUT OR RAINS! VERY DANGEROUS AND WONT LET WIFE TAKE KIDS OUT WHEN IT RAINS IN FEAR THEY WILL GET STUCK SOMEWHERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609044July 8, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE LUNGED FORWARD VIOLENTLY AND STALLED. THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO SHIFT INTO REVERSE OR DRIVE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN). THE DEALER STATED THAT THE REPAIR WAS COMPLETED UNDER THE RECALL BEFORE THE CONTACT OWNED THE VEHICLE, HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 172,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608719July 7, 2014
SEATS
THE ENTIRE UNIT THAT LOCKS THE 3RD ROW SEAT CAME LOOSE FROM THE WHEEL WELL DUE TO CORROSION. I LOOKED UP THE RECALL INFORMATION, AND THERE IS A RECALL FOR MY VAN MAKE AND MODEL YEAR, BUT DUE TO THE FACT THAT I BOUGHT THIS VAN NEW IN NORTHERN KENTUCKY, AND HAVE LIVED IN NORTHERN KENTUCKY EVER SINCE, FORD HAS DECIDED THAT THE RECALL DOES NOT APPLY TO ME, ALTHOUGH CLEARLY, IT IS EXACTLY WHAT HAS HAPPENED UNDER THE RECALL. NORTHERN KENTUCKY BORDERS OHIO, AND OHIO VEHICLES ARE INCLUDED IN THE RECALL. IT IS RIDICULOUS THAT THE RECALL IS BY STATE, AND FORD IS CHOOSING TO LET THIS SAFETY HAZARD GO. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608814July 7, 2014
POWER TRAIN
TRACTION CONTROL WARNING LIGHT INTERMITTANT, WITH AWD MALFUNCTION ON. MECHANIC SAYS CODE 1889. SAID LOTS OF PROBLEMS ON FREESTYLES, FORD 500 AND MERCUTY MODELS WITH AWD. APPARENT SERVICE BULLETINS. LOSS OF POWER, IF SERVICE BULL ISSUED THERE IS A KNOWN PROBLEM. WHY NO RECALL? *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608521July 7, 2014
POWER TRAIN
AFTER 2 HOURS OF DRIVING, I TRIED TO PASS A CAR ON THE TURNPIKE, THE CAR MADE A LOUD NOISE AND IT LOOKED LIKE IT WENT INTO NEUTRAL. TOOK THE CAR TO THE SHOP, THEY SAY THAT THE TRANSMISSION IS BROKEN, FORD REPLACED THE TORQUE CONVERTER DUE TO THE RECALL ON JANUARY OF 2014, BUT NOW THEY ARE SAYING THAT THE ISSUE IS NOT THE TORQUE CONVERTED, THEY STATE THAT THE TRANSMISSION NEEDS TO BE REBUILT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607780July 2, 2014
POWER TRAIN, VEHICLE SPEED CONTROL
WE WERE DRIVING IN THE MIDDLE OF NO WHERE WITH MY FAMILY (2 CHILDREN - 9MOS AND 3 YEARS OLD) IN THE BACK SEAT AND OUT OF NO WHERE THE VAN WILL NOT GO FORWARD AND WILL NOT GO BACK. IT WAS LIKE IT WAS SIMPLY THROWN INTO NEUTRAL. WE HAD TO WAIT OVER AN HOUR ON THE SIDE OF THE ROAD WITH MY SMALL CHILDREN TO GET A TOW TRUCK AS WELL AS WAIT FOR SOMEONE TO COME GET US! THE VAN WAS DRIVING JUST FINE, NO ISSUES, NO WARNING THE TRANSMISSION JUST FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607480July 1, 2014
POWER TRAIN
ON RETURNING HOME FROM AN ERRAND IN OUR 2006 FREESTAR, MY SON ATTEMPTED TO PUT THE GEAR INTO DRIVE, BUT VEHICLE WOULD NOT MOVE INTO FORWARD, NOR BACKWARDS IN REVERSE GEAR. THIS OCCURRED SUDDENLY WITHOUT ANY WARNING. THE CAR WAS THEN TOWED TO PORTER FORD IN NEWARK, DELAWARE AND IT IS MY UNDERSTANDING FROM THE SERVICE DEPARTMENT THE TRANSMISSION SIMPLY FAILED. AFTER SOME RESEARCH, I FOUND THIS TO BE A VERY COMMON CHARACTERISTIC OF 4F50N TRANSMISSION FAILURES AND THERE ARE AN ABUNDANCE OF PUBLISHED COMPLAINTS. HAD OUR TRANSMISSION FAILED IN A TUNNEL OR ON BRIDGE, IT COULD HAVE BEEN CATASTROPHIC POSSIBLY TRIGGERING A MAJOR PILE UP. CLEARLY SUCH A FAILURE PRESENTS A RISK TO MOTOR VEHICLE SAFETY. IN 2012 FORD MOTOR COMPANY SUBMITTED A DEFECT INFORMATION REPORT AFFECTING THE 2004 AND 2005 FREESTAR (NHTSA ACTION NUMBER EA09016). IT IS REGARDING A DEFECT IN THE PERFORMANCE OF THE 4F50N TRANSMISSION. THIS SAME TRANSMISSION IS ALSO IN 2006 AND 2007. WHY IS THIS ACTION NOT EXTENDED TO OTHER VEHICLES WITH THIS DEFECTIVE TRANSMISSION? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607505July 1, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE SUDDENLY DECELERATED AND FAILED TO ACCELERATE WHEN DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606893June 30, 2014
POWER TRAIN
I HAVE A 2006 FORD FREESTAR. I WAS DRIVING DOWN THE INTERSTATE WITH MY THREE CHILDREN IN THE BACK DRIVING ABOUT 75 MPH, STARTED TO GO UPHILL AND ALL OF A SUDDEN THE VAN ACTED LIKE IT WAS IN NEUTRAL AND WOULDN'T GO WHEN I GAVE IT GAS. THE INTERSTATE WAS EXTREMELY PACKED AND I'M SITTING IN A VAN WITH MY KIDS AGES 3-12 AND MY VAN IS ALMOST STOPPING. IT WAS VERY HARD TO GET IT OFF THE ROAD AND IT WAS VERY SCARY! I WAS ABOUT 2 HOURS FROM HOME WITH NO MONEY FOR A TOW TRUCK, SO I TURNED IT OFF AND WAITED A FEW MINUTES, AND STARTED IT BACK UP. IT WAS STILL JERKING AND NOT CATCHING GEARS ON THE WAY HOME. WAS ABOUT 20 MINUTES AWAY FROM HOME WHEN THE WRENCH LIGHT CAME ON AND IT STARTED DOING IT AGAIN. MADE IT HOME, GOT ONLINE AND STARTED LOOKING UP WHAT MIGHT BE WRONG AND FOUND HUNDREDS AND HUNDREDS OF COMPLAINTS ABOUT THIS VAN. IT IS THE TORQUE CONVERTER GOING OUT. FORD HAS A RECALL ON THE 2004 AND 2005, AND EVEN THOUGHT THE TRANSMISSIONS ARE THE SAME AND THE ISSUE IS THE SAME, THEY WON'T DO A RECALL ON THE 2006. IS IT GOING TO TAKE SOMEONE GETTING KILLED FOR THEM TPO ISSUE A RECALL???? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607021June 30, 2014
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
ENGINE IDLE RPM SURGE . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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