Ford Freestar Complaints

2,533 consumer complaints on file.

#11507917February 17, 2023
POWER TRAIN
Driving down highway at 60 mph lost all power basically coasted to side of road. Looks like torque converter and pump shaft splines stripped out. Shows there was a recall but none listed for this vin number. This is a huge safety concern and Ford should have to repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507656February 16, 2023
ENGINE
Conducía mi vehículo y la trasmisión quedó en neutro en una entrada y no pude estacionarme Y no volvió arrancar Solo coje la reversa I was driving my vehicle and the transmission was neutral in a driveway and I couldn't park And did not start again Just take the reverse
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506002February 7, 2023
POWER TRAIN
I was having issues with my car not able to really move so I had a mechanic to come to me to inspect it and he stated it was my torque converter someone on it in it near it.. That my issue.. So I was calling about the recall on it and it stated that it was already fixed in 2012 on recall. And I'm a new owner purchased in 2018.. I'm a Ford girl.. So from the Taurus 500 and freestar never had of it needed a van have grandkids and now out my four year with it no problem with til now and by it has been replaced before I'm not able to get help with fixing it .. That my only car now I'm now disabled on fixed income and can't afford to buy a new transmission.. I'm asking if u could assist me with the same issue happening twice with vehicle with two different owner.. Thanks for your assistance and help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502520January 18, 2023
POWER TRAIN, ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
The transmission is grinding and popping when shifting gears.Also it has started not moving when I shift it into drive and 3rd and 1st.When I drive it I have to put it in 1st gear and change up to drive and it grinds and pops when giving it gas to go.It comes to a crawl going up hills.Has a big loss of power.The trackshion control light comes on saying it's not working.The electrical is messing up the doors are opening up when they are not supposed to going down road.It tells me that different doors are open when there not keeping the lights on in the van running down the battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493761November 16, 2022
POWER TRAIN
The contact owns a 2005 Ford Freestar. The contact stated while driving 20 MPH, the vehicle failed to accelerate properly without warning. The contact was able to drive the vehicle to her residence. The vehicle was taken to an independent mechanic and the mechanic stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 12V006000 (Power Train). The dealer was contacted and stated that the VIN was not included. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 238,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487389October 1, 2022
POWER TRAIN
Was driving on populated road when all of a sudden car when in to neutral and almost rear-ended if not for quick thinking. Had to have it towed and now don't have any money to fix it so I lost my job cause could not get to work please have this problem recalled like the earlier years..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482688September 2, 2022
POWER TRAIN
The contact owns a 2005 Ford Freestar. The contact stated while driving approximately 60 MPH, he noted that a "sprocket" warning symbol had illuminated. The contact exited the freeway and stopped at a traffic light. As he depressed the accelerator to go forward the vehicle would not move however, the engine was running. The contact stated that he placed the shift lever in neutral then drive and reverse and the vehicle would not move in any direction. The contact had the vehicle towed an independent mechanic who diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired and towed back to the contact's residence. The contact researched online and related the failure to NHTSA Campaign Number: 12V006000 (Power Train). The VIN was not included in the recall. The manufacturer had not been informed of the failure. The failure mileage was approximately 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480057August 18, 2022
POWER TRAIN
The contact owns a 2006 Ford Freestar. The contact stated that while his wife was driving on the freeway, the RPM’s increased however, the vehicle failed to accelerate. The contact’s wife was able to pull over. The vehicle was towed to the residence. The dealer was notified of the failure and informed the contact that there was no recall associated with the VIN. The contact referenced the NHTSA Campaign Number: 12V006000 (Power Train). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478981August 12, 2022
POWER TRAIN
The contact owns a 2005 Ford Freestar. The contact stated while driving at 40 MPH, the vehicle hesitated upon depression of the accelerator pedal. There was no warning light illuminated. Despite multiple attempts to accelerate the vehicle, the vehicle failed to operate as intended. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The local dealer was not notified of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 12V006000 (Power Train) that she associated with the failure. The manufacturer was notified of the failure and referred the contact to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478141August 8, 2022
UNKNOWN OR OTHER
I just purchased the vehicle used and recently discovered there was a recall on these vehicles. The vehicle I purchased keeps stalling and is not getting any power. I’ve had the vehicle checked by the car lot and they say there is nothing wrong.. the vehicle died out on me already twice while I was driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462138April 25, 2022
SEATS
The contact owns a 2007 Ford Freestar. The contact stated that he discovered two large holes located on both sides of the third-row seats. The contact stated that the holes were located at the seat anchors; the structural degradation at the seat anchor were mounted to the rear wheel wells. The contact then discovered that his vehicle was placed under NHTSA Campaign Number: 13V081000 (Seats). The contact then notified the dealer and was informed that the part to repair the vehicle was not available and also that the corrosion on the vehicle was too severe to complete the repair. The manufacturer was also notified of the failure and referred the contact to the Better Business Bureau for further assistance. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 100,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459751April 5, 2022
POWER TRAIN
The contact owns a 2004 Ford Freestar. The contact stated while driving approximately 55 MPH, the vehicle started losing motive power. The contact depressed the accelerator and the vehicle continued to slow as the RPM was rising. The contact did not notice any warning lights illuminated. The contact pulled safely off the road and turned the vehicle off. The vehicle was restarted however, failed to shift into higher gears while attempting to reach highway speeds. The contact drove the vehicle to her residence. The vehicle was not taken to be diagnosed or repaired. The contact researched online and found NHTSA Campaign Number: 12V006000 (Power Train) which she linked to the failure. The manufacturer had not been informed of the failure. The failure mileage was 158,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456821March 15, 2022
POWER TRAIN
The contact owns a 2005 Ford Freestar. The contact stated that while driving at various speeds, the vehicle would shut off upon depression of the accelerator pedal without warning. The contact was able to restart the vehicle after the failure had occurred. Upon investigation, the contact discovered NHTSA Campaign Number: 12V006000 (Power Train) which he linked to the failure; however, the VIN was not included in the recall. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454728March 1, 2022
POWER TRAIN
Transmission slip , leaks , loosing ofpower, shakes from 45 mph to 55 mph , mechanic shop says it is the Torque Converter that is malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448350January 21, 2022
POWER TRAIN
The contact owns a 2005 Ford Freestar. The contact received notification of NHTSA Campaign Number: 12V006000 (Power Train). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue but informed the contact that they would not perform the recall repair until there was a failure. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446072January 3, 2022
POWER TRAIN
Ford is recalling about 206,000 2004 and 2005 Ford Freestar and Mercury Monterey vehicles, because the torque converter output shaft may fail. If the torque converter output shaft were to fail, the result would be a sudden loss of motive power with no warning, increasing the risk of a crash. Ford will notify owners and dealers will replace the torque converter for free. The safety recall is expected to begin in the second calendar quarter of 2012. The recall campaign number is 11S25. 2012 recall was done at dealership, was the work actually done? With low miles it hard to believe that this has failed!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441788November 27, 2021
POWER TRAIN
the van has less than 49k miles on it and the reverse has not worked but it will drive forward. Others have had this issue as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440792November 17, 2021
ENGINE
The contact owns a 2004 Ford Freestar. The contact stated while driving 35 MPH, the vehicle began to stall. The contact stated no warning light was illuminated. The contact was able to restart the vehicle and drive to his destination. The contact took the vehicle to an independent mechanic and was informed that the computer needed to be dried off. The vehicle was repaired but continued to experience failure. The vehicle was not diagnosed or repaired. A dealer was not contacted. The contact stated he had experienced the failure several times. The manufacturer had not been informed of the failure. The failure mileage was approximately 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438299October 26, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
The torque converter output shaft fail, sudden loss of motive power with no warning. Takes too long for the shifts, stay on one shift for too long and wont change shift unless the driver stop accelerating. My vehicle seems to have the torque malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438204October 26, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
After stopping at a traffic light in my 2005 Ford Freestar the vehicle would not go forward. I had to be pushed to the side of the road until a tow truck arrived. However, after the vehicle was towed to my home I discovered that it would go in Reverse with no problem, but when put into Drive would slowly pull forward if on level ground. After speaking with a transmission repair shop I was informed that I had a faulty torque converter and that the 2004-2005 Ford Freestars with this problem were being recalled. Also, my third row seat will not properly latch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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