Ford Focus Complaints

22,326 consumer complaints on file.

#11546871September 27, 2023
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission was slipping. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the clutch assembly needed to be replaced. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 14,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546956September 27, 2023
LATCHES/LOCKS/LINKAGES
The contact owns a 2014 Ford Focus. The contact stated while driving at 5 MPH, the front driver’s side door independently opened. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline to report the failure. The failure mileage was approximately 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546995September 27, 2023
POWER TRAIN, POWER TRAIN:CLUTCH ASSEMBLY
We bought this used vehicle from Toyota of Peoria Dealership in April 2023. Was in the middle of traffic when my vehicle stop almost getting into a accident.Due to a clutch recall that we were not informed of. When we got it into a Ford dealership they told us that we would have to pay for theses recalls that ended going bad in the vehicle. Told us that recall only last for 5 years or 100 thousand mile it would of been covered. Being a big dealership in our area they should of checked all recalls as well looking over everything before selling a car. These recalls should go longer then 5 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546697September 26, 2023
POWER TRAIN
Transmission dual clutch failed causing transmission to fault in the middle of highway driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546320September 25, 2023
ENGINE, SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ford Focus. The contact stated that while driving at 20 MPH, the brake pedal was depressed, and the brake pedal became firm. The check oil warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546331September 25, 2023
POWER TRAIN
Clutch shudder has been an issue with my car since I bought it but I was told that it was going to "adjust" itself after I drove it for awhile. Over the past few years I've seen my RPM randomly jump up and the clutch shudder issues have worsened over the years. Ford knew about this defect in the 2015 Ford Focus and was even part of a class action lawsuit. But I was never notified about the Customer Satisfaction Program that extended the warranty for repairs of the specific problems. Not even the dealership ever provided me with information on recalls or customer satisfaction programs that applied to me. I can't afford to get it fixed now that I am a year late and am stuck driving unsafely because Ford refuses to grant an exception for the repairs. They continue to sell the same makes and models that were part of this lawsuit and don't seem to care about the customer's safety long term
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546342September 25, 2023
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that while attempting to shift the vehicle into gear, the transmission erroneously shifted into neutral instead. The transmission fault message was displayed. While the vehicle was idling, the vehicle occasionally lunged forward. The vehicle was taken to the dealer and the clutch was replaced twice; however, the failure persisted. The manufacturer was made aware of the failure and confirmed the vehicle was not covered under recall or warranty. The approximate failure mileage was 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546360September 25, 2023
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2014 Ford Focus. The contact stated while driving 65 MPH, the RMPS increased significantly. Additionally, the contact stated upon coming to a complete stop, the vehicle made an abnormal clunking sound. The contact also stated that the vehicle shuddered and hesitated to respond while driving from a complete stop. The contact stated that the vehicle stalled while at a complete stop at the traffic light. The contact stated that the vehicle made an abnormal clunking sound while shifting into reverse(R) and failed to respond intermittently when shifting into reverse(R). The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was determined that the TCM was operable, and that the failure was due to the transmission clutch shudder. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 19N08; however, the dealer informed the contact that the campaign had expired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546390September 25, 2023
ENGINE, SERVICE BRAKES
Vehicle has less than 70,000 miles on it. While driving lost oil pressure and brakes. Yes available for inspection. When pressure was lost and brakes failed I could not have stopped to avoid an accident. Multiple articles on the pump failure. Spoke with Ford they say not their problem. No warning. Engine light came on with brake light while driving. Car has been sitting parked. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546145September 23, 2023
VISIBILITY/WIPER, FUEL/PROPULSION SYSTEM, STEERING
The purge valve has been an ongoing continuous problem since we bought the vehicle. I have fixed it multiple times. It’s caused the vehicle to stall after putting gas in the tank, and just recently stalled while driving, causing me to hit a curb leading to the passenger front tire popping, the rim being dented, the tire rod bent, alignment out of wack, and the valance ripped off. It also caused a dashboard light to pop up saying Hill Start is Not Available. I was in the car thankfully alone and not with my children. The windshield wipers are a fairly newer issue, they come on whenever they want with the switch being touch. But won’t come on when I try to do it myself. I had my mom take a photo of the steering wheel/road while I was driving to show the severity of the alignment needed, it’s causing extra wear and tear EXTREMELY fast on tires. Rainy season has begun and this is absolutely unsafe and not my responsibility.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11545971September 22, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated that the vehicle failed to immediately start up after refueling. There was no warning light illuminated. The contact also stated that the vehicle stalled without warning while driving at various speeds. Upon investigation, the contact discovered NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The dealer was notified of the failure and an appointment was scheduled to have the vehicle serviced. The contact was later informed by the dealer that the vehicle was not included in the recall. The manufacturer was notified of the failure, and the contact was provided a case number. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545993September 22, 2023
POWER TRAIN
The contact has a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the gear shifter was inoperable. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the transmission clutch had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546045September 22, 2023
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that after starting the vehicle and attempting to accelerate from a stationary position, the vehicle hesitated, rumbled, and the transmission was slipping. The vehicle was taken to the local dealer who determined that the transmission clutch was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546071September 22, 2023
STEERING, POWER TRAIN, LATCHES/LOCKS/LINKAGES
The contact owns a 2016 Ford Focus. The contact stated while the vehicle was parked, the message "Steering Assist Fault. Service Required" was displayed. The contact turned off and restarted the vehicle; however, the failure persisted. The dealer was notified of the failure and informed the contact that he would be charged a repair fee. The contact also stated that the hatchback had opened independently while driving and while the vehicle was parked. The contact stated that the failure occurred on several occasions. The contact related the failure to NHTSA Campaign Number: 16V698000 (Latches/Locks/Linkages, Structure). Additionally, the contact stated while driving 60 MPH and depressing the accelerator pedal, the engine revved to 4,000 but the vehicle failed to accelerate. Additionally, the transmission was slipping. The contact stated that the failure recurred increasingly, and the vehicle was downshifting unexpectedly while driving, nearly causing a crash. The contact stated that the vehicle hesitated to respond while shifting into reverse (R), and while shifting into drive (D). There was no warming light illuminated. The contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train). The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546095September 22, 2023
POWER TRAIN, UNKNOWN OR OTHER
Driving on hiway and vehicle shifted gears. Would no shift normally afterwards. Tried several times. Left myself and granddaughter in hiway in danger. Had local mechanic inspect the vehicle. Was told defective shifting linkage. Has occurred multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545774September 21, 2023
ENGINE, FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE
The contact owns a 2018 Ford Focus. The contact stated while driving approximately 60 MPH, the vehicle suddenly stalled. The vehicle was later taken to the local mechanic who diagnosed that the purge valve was faulty and needed to be replaced. The vehicle was not yet repaired. The contact also indicated that the vehicle had previously experienced rough idling, check engine light illuminated, fuel gauge reading errors, and the Distance to Empty reading was incorrect. The local dealer was notified of the failures. The manufacturer was not notified. The VIN was not included in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545879September 21, 2023
POWER TRAIN
Transmission shuddered on takeoff every time. It made it difficult on takeoff. It quit on a single lane road. It was at the dealership on 8-18-23. It was driven 356 miles. No fault lights ever come on until the transmission quit pulling. The lady at the dealership told me it might be the clutch and they could inspect it and replace the clutch for 3,100.00. I told her no on I think it’s bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545903September 21, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while her husband was driving 20 MPH and depressing accelerator pedal, the vehicle failed to exceed 20 MPH. Additionally, the contact stated that the transmission was slipping, and the vehicle jerked upon depressing the accelerator pedal. The contact stated that the failure had been recurring while driving. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle failed to respond when shifting into reverse(R). The vehicle was taken to the dealer, where it was diagnosed that the failure could be related to the TCM. The dealer informed the contact that if the failure persisted after replacing the TCM, the transmission would need to be replaced. The contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545906September 21, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving at 5 MPH and accelerating, the vehicle started shuddering. The contact stated that the transmission was shifting erratically, causing the vehicle lunge forward. No warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the failure was due to a faulty shift fork in the transmission, and a faulty spark plug. The vehicle was not repaired. The manufacturer was made aware of the failure and filed a complaint on behalf of the contact. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545914September 21, 2023
POWER TRAIN
I was driving and could not get the transmission out of first gear and will not go in reverse. I was broke down waiting for a tow n 110 degree Texas weather. I have vertigo so I do not drive much. My car only has 55018 miles. I cannot afford a $6500 transmission repair. I am a single mom trying to put two girls through college. Help!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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