Ford Focus Complaints

22,326 consumer complaints on file.

#10071379January 15, 2004
SERVICE BRAKES, HYDRAULIC, FUEL SYSTEM, GASOLINE, WHEELS, TIRES, SUSPENSION, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ENGINE AND ENGINE COOLING, UNKNOWN OR OTHER
I PURCHASED MY 2000 FORD FOCUS SE FROM MERLIN MOTORS IN SASKATOON. PRODUCTION DATE - MAY 2/2000, STOCK NO. PP24941, R.O. NO. 155631. I BELIEVE THIS CAR WAS PREVIOUSLY OWNED BY SOMEONE IN BRITISH COLUMBIA. HERE IS A CHRONOLOGICAL BREAKDOWN OF REPAIRS. APRIL 17/01 - TOOK CAR IN BECAUSE DRIVER MIRROR VIBRATED BADLY WHEN DRIVING - SO BADLY THAT I COULD NOT LOOK INTO IT, IT WAS SHAKING THAT MUCH. ALSO, THE TRUNK WOULD NOT OPEN FROM THE RELEASE INSIDE THE CAR. PARTS WERE ORDERED AT THIS TIME. VEHICLE KILOMETERS- 32854. JUNE 19/01 - THEY CHECKED FOR DRIVER MIRROR VIBRATING WHEN DRIVING AND REPLACED DRIVER SIDE EXTERIOR MIRROR. THE ALSO CHECKED FOR TRUNK NOT OPENING FROM THE RELEASE INSIDE THE CAR, THEY REPLACED THE TRUNK STOP AND ADJUSTED. VEHICLE KILOMETERS- 35222 JUNE 20/01 - THEY CHECKED FOR POWER STEERING LEAK AND REPLACED STEERING RACK AND SET TOE. VEHICLE KILOMETERS- 37782?? (THIS IS OBVIOUSLY AN ERROR - I KNOW I DID NOT DRIVE 2, 560 KM IN ONE DAY!) I ALSO DID NOT COMPLAIN ABOUT THE POWER STEERING AND DON'T RECALL WHY MY CAR WAS IN THERE AT THE TIME. SEPT 21/01 - THEY REPAIRED RATTLE IN RIGHT FRONT GOING OVER BUMPS, TIGHTENED ALL ASSEMBLE BOLTS IN FRONT END, REMOVED RIGHT CALIPER AND ROTOR, LUBED ALL BUSHING, ADJUSTED FRONT SPLASH SHIELDS, FOUND TIE ROD BOLT LOOSE AND TIGHTENED. THEY ALSO FIXED MOLDING ON WINDOW BELT, WHICH WAS LOOSE AND CHECKED INSIDE REAR VIEW MIRROR AND FOUND IT FLAWED - PART ON ORDER. VEHICLE KILOMETERS- 43170. NOV 3/01 - WE WERE DRIVING IN SASKATOON WHEN ENGINE STARTED TO BOIL. WE KNEW THIS BECAUSE OF STEAM COMING FROM THE HOOD, ALL GAUGES IN THE CAR READ NORMAL! WE TOOK CAR TO MERLIN - THEY COULD FIND NOTHING WRONG WITH THE CAR AFTER THEIR CHECKS, AND TOLD US TO BRING IT BACK IF IT HAPPENED AGAIN! WORK ORDER FOR THIS DATE STATES: CUSTOMER SAW STEAM COMING FROM UNDER HOOD, ANTIFREEZE POOLED ON ENGINE, GAUGE READ NORMAL, STEAM COMING FROM OVERFLOW TANK - FILL WITH A/FREEZE, PRESSURE TEST FOR LEAKS, NO LEAKS FOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071391January 15, 2004
SUSPENSION, STEERING
THE MILEAGE ON MY FOCUS WAS 47000 KM AND THE COST WAS $5500.00. THE DATE WAS JULY BUT I AM AT WORK AND NOT SURE OF EXACTLY WHAT DAY. MY FOCUS WAS MAKING A CLUNKING SOUND SIMILAR IN NATURE TO TRACTION CONTROL KICKING IN. IT WAS IN TO BE SERVICED ON A FRIDAY AND THEY SAID THEY COULD NOT REPEAT THE SOUND. ALSO AT THAT TIME IT WAS HAVING REGULAR MAINTENANCE TIRE ROTATION AND OIL CHANGE. ON THE FOLLOWING TUESDAY DRIVING IN THE TOWN I LIVE IN (LUCKILY THE SPEED LIMIT IS ONLY 30 KM/HR) I EXPERIENCED THE STEERING WHEEL PULL TO THE RIGHT AND I HAD HIT A PARKED CAR. HAD I BEEN ON THE HIGHWAY ME AND MY 2 CHILDREN WOULD HAVE BEEN A FATALITY. THE COST QOUTED TO YOU OF 5500.00 IS NOT INCLUDING THE COST TO FIX THE OTHER VEHICLE. AS WELL FORD MOTOR CO. IS TAKING NO RESPONSILBILTY WHATSOEVER AND I NEED PROOF TO GET MY INSURANCE CO TO FIND FAULT TO SOMEONE OTHER THAN MYSELF.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10069203January 15, 2004
FUEL SYSTEM, GASOLINE
FUEL PUMP FAILURE AT 53,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069214January 15, 2004
SUSPENSION
RIGHT REAR LOWER CONTROL ARM/REAR TRAILER ARM BROKE IN HALF, NEAR THE REAR RIGHT WHEEL, OF MY FORD FOCUS 2001 AFTER DRIVING ON SANDY ROAD DURING A RAIN SHOWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069221January 15, 2004
STEERING, SERVICE BRAKES, HYDRAULIC, SUSPENSION, FUEL SYSTEM, GASOLINE
FUEL PUMP WAS REPLACED TWICE FROM JANUARY TO JUNE STERRING WHEEL AND CAR SHAKE WHILE STOPPING AND DRIVING AT 50 MPH OR ABOVE BRAKES HAVE BEEN CHECKED 3 TIMES FINALLY HAD REPLACED AND ROTORS, NO CHANGE IN PERFORMANCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069222January 15, 2004
AIR BAGS, WHEELS, TIRES, SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING
THE TIRE AND THE BRAKES WENT OUT AND THE CAR STATED SLIDING. AFTER THE CRASH THERE WERE BOLTS THAT WERE FOUND ON THE GRASS WHERE THE CRASH HAPPENED
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10069224January 15, 2004
FUEL SYSTEM, GASOLINE
CAR STALLS WHEN BELOW HALF A TANK OF GAS. MAKING SHARP RIGHT TURNS CAUSES ENGINE TO STALL. CAR ALSO LURCHES LIKE IT ISN'T GETTING FUEL PROPERLY WHEN GOING UPHILL. FUEL PUMP SYSTEM HAS BEEN REPLACED ONCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069251January 15, 2004
POWER TRAIN, EQUIPMENT:ELECTRICAL
WHEN TRANSMISSION SHIFTS INTO 3RD GEAR IT FREEWHEELS AND OR WILL NOT PULL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069255January 15, 2004
FUEL SYSTEM, GASOLINE, WHEELS, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
ALSO NOV/20/01 MY ELECTRIC WINDOWS STOPPED WORKING ONCE AGAIN.....WARRENTY COVERED THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069259January 15, 2004
UNKNOWN OR OTHER
I TRIED TO PUT THE KEY IN THE IGNITION. IT WOULD NOT GO IN. I HAD TO HAVE THE CAR TOWED TO MARSHALL FORD IN MAYFIELD HEIGHTS, OHIO FROM CLEVELAND HEIGHTS AT A COST OF $60.00. MARSHALL FORD SAID THE PLACE THE KEY SHOULD GO IN WAS CRACKED. THEY DRILLED OUT THE IGNITION AND INSTALLED A NEW CYLINDER. CLEANED UP CHIPS. AT A COST OF $267.00? I FEEL THIS WAS A DEFINITE DEFECT IN THIS CAR AND AM ASKING FOR YOUR HELP IN HAVING FORD COVER THIS COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069304January 15, 2004
SERVICE BRAKES, HYDRAULIC, SEAT BELTS, POWER TRAIN, UNKNOWN OR OTHER, AIR BAGS, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ENGINE AND ENGINE COOLING, STRUCTURE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, FUEL SYSTEM, GASOLINE, EQUIPMENT:ELECTRICAL
I BOUGHT THE CAR IN JUNE OF 2000 SINCE THIS TIME THE CAR HAS HAD A NUMBER OF RECALLS ON THE CAR. I FEEL THAT THE PEOPLE THAT BOUGHT THE 2000 MODEL OF THIS CAR SHOULD NOT BE LIABLE TO PAY THE AMOUNT THE CONTACT WAS SIGNED. DUE TO THE FACT THAT AT THE TIME THE CAR WAS BOUGHT, THE PEOPLE THAT BOUGHT THE CAR DIDN'T KNOW THAT MOST OF THE CAR'S LIFE WOULD BE IN THE SHOP BEING FIXED. ALSO FORD KNEW THAT THE FOCUS WAS PRONE TO THIS HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069367January 15, 2004
UNKNOWN OR OTHER, SERVICE BRAKES, HYDRAULIC, SUSPENSION, TIRES
THE BRAKE SYSTEM IS HORRIBLE. THEY MAKE NOISES ALL THE TIME. I HAVE REPLACED THE CYLINDERS AND THE SHOES AND IT STILL DOES NOT SOUND RIGHT. THE SUSPENSION IS BAD AND NEEDS REPLACING, BUT I CAN NOT AFFORD IT. I AM A TEACHER. CRUISE CONTROL HAS GONE BAD, BECAUSE OF A FAULTY WIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069381January 15, 2004
FUEL SYSTEM, GASOLINE
VEHICLE SLUGGISH WHEN GAS PEDAL PUSHED, FINALLY STALLED OUT AND WOULDN'T START FOR A PERIOD OF TIME. WHEN STARTED ONLY RAN FOR A MOMENT THEN STALLED AGAIN. VEHICLE TOWED TO DEALER WHERE FUEL PUMP AND FILTER WERE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069394January 15, 2004
UNKNOWN OR OTHER
THE IGNITION SWITCH FROZE UP. MECHANIC COULD NOT REMOVE THE CYLINDER TO REPLACE. HE HAD TO REPLACE THE STEERING COLUMN. IT WAS 17 DEGREES OUTSIDE AT THE TIME AND HAD TO WAIT 2 HOURS FOR HELP. LUCKILY I HAD A CELL PHONE. KNOCK ON WOOD, I HAVE BEEN VERY SATISFIED THE THE VEHICLE OTHER THAN THIS PROBLEM. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069458January 15, 2004
AIR BAGS, POWER TRAIN, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ENGINE AND ENGINE COOLING
ENGINE LIGHT ON. JERKY GEAR ENGAGING. CHOPPY ACCELERATION. 8/02 REPLACED ALTERNATOR 8/02 REPLACED V BELT 10/02 BLINKERS OUT & ELECTRIC WINDOWS BROKE 10/02 BATTERY LIGHT ON "CORROSION ON WIRES" 1/03 WOULDN'T START, BATTERY LIGHT ON, "WIRE FELL OFF ALTERNATOR" AIRBAG LIGHT ON THEN OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069470January 15, 2004
STEERING
INVOLVED IN A CRASH FRIDAY WHERE CAR SEEM TO DIVE TO THE RIGHT AND IN TO A PARKED CAR. DRIVER HAS A GOOD DRIVING RECORD AND WAS NOT DISTRACTED WHILE DRIVING.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10069513January 15, 2004
UNKNOWN OR OTHER
1)EARLIER THIS YEAR WE TOOK OUR FOCUS IN TO THE DEALER TO CHECK THE POWER STEERING. THEY SAID IT JUST NEEDED POWER STEERING FLUID. I HAVE BEEN PUTTING PS FLUID IN EVERY TWO TO THREE WEEKS. 2)WE HAVE HAD DIFFICULTIES WITH OUR BRAKES, THE LIGHTS STAYING ON AND THEN THE FUSES BURNING OUT. 3)THEN TODAY(8-5-03) THE GEAR SHIFT INTERLOCK GOT STUCK AND IT ONLY WORKS IF IT IS PUSHED IN TO RELEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069568January 15, 2004
ENGINE AND ENGINE COOLING, UNKNOWN OR OTHER
MY 2001 FOCUS ZX3 WILL SPUTTER, LOSE POWER, AND THREATEN TO STALL. THIS OCCURS AT ANY SPEED. IT HAS STALLED AND LEFT ME STRANDED ONCE. WHEN TOWED TO THE DEALERSHIP, NOTHING COULD BE FOUND WRONG WITH IT AND SO I WAS CHARGED NOTHING. IT STARTED UP AGAIN JUST FINE, BUT PERIODICALLY THREATENS TO STALL AGAIN. ALSO, THE PAINT OVER THE DRIVER SIDE REAR WHEEL IS BUBBLING UP AND COMING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069612January 15, 2004
POWER TRAIN, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ENGINE AND ENGINE COOLING, UNKNOWN OR OTHER, SUSPENSION
TAKES OFF REAL HARD LIKE IT WANTS TO DIE BUT WON'T, THEN STOPS. WHEN CAR IS RAN FOR A WHILE IT STARTS DOING. WE ARE NOT THE ONLY FOCUS WITH THIS PROBLEM. THERE ARE OTHERS ALONG WITH THEIR REVERSE GOING OUT OR FIRST GEAR. EVERY ONE WHO TAKES IT IN DOESN'T GET IT FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069613January 15, 2004
ENGINE AND ENGINE COOLING
HEATING/VENT PRODUCES A DISGUSTING SMELL. REPAIRS INDICATED OIL LEAK NEAR HEATER - UNKNOWN ORIGIN. SMELL ABATED BUT STILL IT PRODUCES ANNOYING SMELLS THAT REQUIRES WINDOWS TO BE KEPT OPEN. WILL HAVE TO GO BACK TO SELLING DEALERSHIP 4TH TIME FOR FURTHER INVESTIGATION. IS THERE A BETTER WAY AND ANOTHER SHOP IN CLEVELAND, OH THAT CAN MAKE AN INDEPENDENT ASSESSMENT OF THE PROBLEM? THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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