Ford Focus Complaints

22,326 consumer complaints on file.

#10062016March 12, 2004
ENGINE AND ENGINE COOLING:ENGINE
CAR INTERMITTENTLY STALLS WHILE DRIVING. SO FAR, ALL INCIDENTS HAVE BEEN AT A LOW RATE OF SPEED AND WHILE BRAKE WAS BEING USED. HAVE BROUGHT TO DEALERSHIP SERVICE TWICE FOR THIS PROBLEM (HAS BEEN IN FOR REPAIRS 4 TIMES SINCE PURCHASE IN NOVEMBER 2003). THE FIRST TIME, TECHNICIAN WAS ABLE TO DUPLICATE PROBLEM. BATTERY, BATTERY CABLES, ALTERNATOR AND CONTROL MODULE WERE ALL REPLACED. ENGINE STALLED TWICE IN ONE DAY A FEW WEEKS AFTER THIS REPAIR. SECOND SERVICE VISIT, TECHNICIAN WAS NOT ABLE TO DUPLICATE PROBLEM, SO CAR WAS RETURNED TO ME. NOW I'M JUST WAITING AND WONDERING WHAT IS GOING TO HAPPEN TO ME THE NEXT TIME THE CAR STALLS, SINCE I LOSE 90% OF MY POWER STEERING AND BRAKES WHEN IT HAPPENS. I FEEL LIKE A SHOULD PUT A GIANT SIGN ON THE BACK OF MY CAR, WARNING DRIVERS TO KEEP THEIR DISTANCE AS THIS CAR CAN SUDDENLY STALL AT ANY TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063102March 12, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING AT 35 MPH CONSUMER HEARD A PINGING SOUND COMING FROM THE ENGINE COMPARTMENT. SEVERAL MOMENTS LATER CONSUMER HEARD A LOUD POPPING SOUND AND THE ENGINE DIED. CONSUMER FOUND OUT THAT THE ENGINE HAD THROWN A ROD THROUGH THE ENGINE BLOCK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062033March 12, 2004
WHEELS
I WOULD LIKE TO HAVE SOMEONE INVESTIGATE THE MATERIAL USED IN THE REAL WHEEL COVERS OF THE 2004 FORD FOCUS ZTW WAGON. I BELIEVE THIS PRODUCT DOES NOT PROTECT THE VEHICLE FROM MOVING OBJECTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063124March 12, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
VEHICLE STALLED UNEXPECTEDLY. CONSUMER FELT VEHICLE WAS UNSAFE TO DRIVE. DEALER REPLACED FUEL PUMP, BUT NOT THE FUEL FILTER WITHOUT A CHARGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063125March 12, 2004
ENGINE AND ENGINE COOLING:ENGINE
NHTSA RECAL 03V482000 CONCERNING INTERMITTENT STALLING. AFTER RECALL REPAIRS VEHICLE STALLED WITHOUT WARNING. DEALER DETERMINED THAT VEHICLE NEEDED A NEW ENGINE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063127March 12, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
CONSUMER RECEIVED A RECALL ON HIS DAUGHTER'S VEHICLE FOR THE FUEL PUMP. CONSUMER TOOK THE VEHICLE TO THE DEALER, AND LEFT IT THERE FOR 2 DAYS. WHEN CONSUMER PICKED UP THE VEHICLE HE FOUND THAT DEALER DID NOT REPLACE THE PARTS THAT SHOULD HAVE BEEN REPLACED. ALSO, CONSUMER DID NOT THINK THAT MECHANIC ACTUALLY CHECKED THE VEHICLE AFTER DOING RECALL REPAIRS. HE STATED THAT THE RECALL CALLED FOR THE REPLACEMENT OF THE FUEL PUMP WITH FULLER. VEHICLE WAS STILL DOING THE SAME THING, HESITATING AND STALLING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062058March 12, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH, STEERING:COLUMN
RETURNED TO CAR AFTER 1 HOUR OF NOT DRIVING, THE KEY WOULD ONLY GO ABOUT 3/4 OF THE WAY INTO THE IGNITION. I TRIED ALL THREE KEYS THAT THE DEALER HAD GIVEN ME, AND NONE OF THEM WOULD GO INTO THE IGNITION. CALLED AAA, PAID $175 TO HAVE A LOCKSMITH REPLACE THE SPRINGS IN MY IGNITION WHERE THE KEY GOES, SAID THAT THIS COULD HAPPEN AGAIN, AND IN THAT CASE, THE ENTIRE IGNITION WOULD HAVE TO BE REPLACED. AAA COVERED $50 OF THE COST. IS THERE A RECALL FOR THIS? THIS IS NOT THE FIRST COMPLAINT OF THE SAME TYPE ON THIS SITE! WHAT IS FORD DOING TO HELP THIS? I REFUSE TO CONTINUE TO PAY $125 EVERY TIME MY KEY WON'T GO INTO THE IGNITION. I WAS LUCKY ENOUGH TO BE HOME WHEN THIS HAPPENED, BUT WHAT IF I WASN'T?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065220March 11, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
CONSUMER WAS NOT ABLE TO REMOVE THE KEY FROM THE IGNITION SWITCH WHEN THE VEHICLE WAS IN PARK. DEALERSHIP INDICATED IGNITION SWITCH WA SDEFECTIVE AND HAD TO BE REPLACCED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061953March 11, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE), EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS
I HAVE HAD PROBLEMS EVER SINCE I BOUGHT MY 2000 FORD FOCUS WITH ALL THE RECALLS - I HAVE HAD MY BRAKES REDONE AND HERE UNDER A YEAR THEY ARE NEEDING DONE AGAIN - NOT ENOUGH MILEAGE - WINDOW MECHANISM NOT WORKING ON TWO WINDOWS - ENGINE AND AIRBAG LIGHT ON - CONSTANT PROBLEMS WITH A CAR THAT EVERYONE IS HAVING PROBLEMS WITH THE SAME THINGS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059226March 11, 2004
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING AT HIGHWAY SPEEDS ENGINE LOST POWER, NEARLY RESULTING IN A REAR END COLLISION. DEALER WAS NOT ABLE TO DUPLICATE THE PROBLEM. *AK THE TACHOMETER WOULD SUDDENLY RACE UP TO 7000 AND THE WHEELS LOST POWER. THE VEHICLE FELT AS IF IT WERE IN NEUTRAL, AFTER 15-30 SECONDS OR DOWNSHIFTED TO 2ND GEAR, THE VEHICLE RE-ENGAGES AND THE WHEEL POWER WAS RESTORED. THIS WAS AN INTERMITTENT PROBLEM. FORD WAS UNABLE TO DIAGNOSE THE PROBLEM. A FLIGHT RECORDER WAS INSTALLED TWICE. THE ENGINEERS REVEALED THAT THE PROBLEM COULD HAVE BEEN RELATED TO THE SPEED SENSORS AND INPUT SHAFT SENSORS. THE CONSUMER'S HUSBAND EXPERIENCED A COMPLETE LOSS OF POWER. THE VEHICLE WAS UNABLE TO BE MOVED BECAUSE THERE WAS NO POWER STEERING. THE LOSS LASTED 10 SECONDS, THE GEAR WAS PLACED INTO 2ND GEAR, THEN BACK TO DRIVE AND THE POWER STEERING WAS BACK ACTIVE. THIS PROBLEM RETURNED TWO MORE TIMES. ON ONE OF THE INCIDENCES, THE TACHOMETER HAD GONE OVER 7 THEN DROPPED. THE TRANSMISSION SLIPPED INTERMITTENTLY. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059238March 11, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
CONSUMER RECEIVED NHTSA RECALL 03V482000 CONCERNING FUEL PUMP PROBLEM. VEHICLE WAS TAKEN TO THE DEALER, AND DEALER REPLACED FUEL PUMP, CHARGING $25.00 FOR PARTS AND $40.00 DO FOR LABOR. TOTAL CHARGE WAS $75.00. CONSUMER OBJECTED PAYING FOR LABOR BECAUSE THE RECALL LETTER INDICATED IT WAS FREE OF CHARGE. *AK *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057405March 11, 2004
AIR BAGS:FRONTAL
WHILE DRIVING AT 65 MPH DRIVER LOST CONTROL OF THE VEHICLE, RESULTING IN A HEAD ON COLLISION WITH A WALL. UPON IMPACT, BOTH FRONTAL AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED MINOR INJURIES. *AK *SC *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10057812March 11, 2004
FUEL SYSTEM, GASOLINE
THE DEALERSHIP WANTED TO RUN A DIAGNOSTIC TEST TO DETERMINE IF THE ENGINE HESITATION WAS DUE TO THE FUEL DELIVERY MODULE (FDM) BEFORE INSTALLING A NEW FDM. IF THE FDM WAS NOT DEFECTIVE. THE DEALERSHIP WOULD CHARGE THE CONSUMER FOR THE DIAGNOSTIC TEST. *AK *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061775March 10, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
VEHICLE STALLED AT INTERSECTIONS, NEARLY RESULTING IN AN COLLISION. DEALER HAS REPLACED SEVERAL FUEL PUMPS, BUT PROBLEM STILL EXISTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062818March 10, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING VEHICLE STALLED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061844March 10, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSISTENT AND COSTLY BRAKE PROBLEMS ON MY 2000 FORD FOCUS - VIN [XXX]. RECENTLY, ON FEB 26, 2004, BOB BAKER FORD, SAN DIEGO SERVICED/REPLACED MY FRONT ROTORS & PADS - COSTING $483. MY REAR BRAKES WERE PREVIOUSLY SERVICED DUE TO LOUD SQUEAL (DEGLAZED, DR SANDED) ON MARCH 21, 2003; OCTOBER 25, 2002; AND AUGUST 23, 2002. ARE ROTORS NORMALLY REPLACED AT 18625 MILES? I EMAILED FORD MOTOR COMPANY [XXX] ON 2/26/04, AND THEY PHONED ME THE NEXT DAY. FORD MOTOR STATED MY PROBLEM WAS DUE TO THE PREVIOUS OWNER'S EXCESSIVE USE OF THE BRAKES, AND THEY WOULD FORWARD MY COMPLAINT TO THEIR ENGINEER DEPARTMENT.*AK UPDATED 07/27/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061845March 10, 2004
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
MY WIFE AND I PURCHASED A NEW FORD FOCUS BACK IN 2000. WE LOVED THE LOOK AND I HAVE HAD FORD CARS BEFORE AND HAVE ALWAYS BEEN PLEASED. TO GET RIGHT TO THE POINT, WE HAVE BEEN COMPLETELY DISSATISFIED WITH OUR PURCHASE. WE HAVE HAD RECALL AFTER RECALL ON THIS CAR AND TO TOP IT OFF WE HAVE A NEW SITUATION. ABOUT 10 DAYS AGO MY WIFE MENTIONED THAT HER POWER LOCKS WERE NOT WORKING. WE DECIDED TO BRING IT IN TO THE DEALER ON OUR NEXT DAY OFF TO HAVE IT LOOKED AT. THE NEXT DAY AFTER THE LOCKS STOPPED WORKING, THE DOORS WOULD NOT OPEN AT ALL ON THE PASSENGER SIDE. THE LOCK MECHANISM APPARENTLY HAD SEIZED UP. AFTER BEING IN THE SHOP FOR A FEW DAYS I WAS NOTIFIED THAT THE OTHER SIDE WAS ABOUT TO SEIZE UP AS WELL. THAT OF COARSE IS BEING REPAIRED AT MY EXPENSE AS WELL. NOW BEING A CONSUMER THAT IS A BIT DISHEARTENING. BEING A FATHER AND KNOWING THAT MY 3-YEAR-OLD SON RIDES IN THAT CAR, MAKES ME IRATE. I CANNOT BELIEVE THAT THERE WOULD OR COULD BE ANY WAY THAT A CAR BUILT BY FORD WOULD HAVE A PROBLEM LIKE THAT WHICH ESSENTIALLY TURNS THE CAR MY SON IS TRANSPORTED IN INTO A DEATH TRAP. IT MAKES ME THINK WHAT IF ALL 4 DOORS SEIZED? WHAT IF MY WIFE AND CHILD WERE IN A CAR ACCIDENT AND DROVE INTO A RIVER OR LAKE? I HOPE YOU SEE WERE I WOULD CONSIDER THIS A POTENTIAL DISASTER IN WAITING. OF COURSE I AM OUT OF THE WARRANTY PERIOD SO TO ADD INSULT TO INJURY I AM PAYING APPROXIMATELY $520.00 TO FIX THIS PROBLEM. THERE IS NO WAY THAT ANYONE CAN GUARANTEE ME THAT THIS WILL NOT HAPPEN AGAIN. IF IT HAPPENS AGAIN, ALL THE WHAT IFS ARE BACK IN PLAY. I DO NOT KNOW IF THIS IS A REGULAR PROBLEM ON THESE CARS, BUT I HOPE THAT THIS IS SOMETHING THAT WILL BE ADDRESSED IN FUTURE PRODUCTION CONSIDERATIONS. I UNFORTUNATELY WILL NOT PURCHASE ANOTHER FORD VEHICLE OR ANY AFFILIATED WITH FORD DUE TO THIS MAJOR PROBLEM. ADDITIONALLY I WILL MENTION THIS PROBLEM THAT IVE HAD EVERY TIME I HEAR ANYONE AROUND ME SPEAK OF BUYING A NEW CAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061764March 9, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
CONSUMER RECEIVED A RECALL NOTICE BUT DUE TO THE VEHICLE HAVING A "BRANDED TITLE", THE CONSUMER HAD TO PAY $430.48 FOR THE FUEL PUMP REPLACEMENT. (NAR) *PH *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061780March 9, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
ON SEVERAL OCCASIONS THE VEHICLE STALLED CAUSING LOSS OF POWER. (NAR) *PH FUEL PUMP REPLACED TWICE. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060792March 9, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH WILL NOT TURN. I CAN INSERT THE KEY INTO THE IGNITION, BUT THE LOCK WILL NOT TURN. THE ENTIRE IGINITION SWITCH HAD TO BE REPLACED AND RE-KEYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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