Ford Focus Complaints

22,326 consumer complaints on file.

#10095788October 14, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
2001 FORD FOCUS LEARCHES UNDER NORMAL DRIVING. ELECTRICLAL ISSUES LIGHTS DIMMING DACH LIGHTS SAME UNDER NORMAL DRIVING. 5 TRIPS TO THE DEALER NO IDENTIFIABLE CAUSE. REMEDY WAS TO REPLACE BATTERY CABLES @ 487.10 . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095712October 13, 2004
ENGINE AND ENGINE COOLING:ENGINE
SINCE BUYING THIS CAR IN OCTOBER 2000, I HAVE HAD 4 FUEL PUMP REPLACEMENTS. THE CAR IS NOW ON ITS 5TH FUEL PUMP, AND THE PROBLEM THE FUEL PUMP REPLACEMENT IS SUPPOSED TO CORRECT IS STILL HAPPENING. THE CAR STILL HAS TROUBLE (ESPECIALLY IN WET OR HUMID WEATHER) WITH SPUTTERING AND JOLTING/SURGING. MOST RECENTLY IT HAS BEEN GETTING WORSE AND WORSE. LUCKILY THE SURGING HAS (OF YET!) NOT CAUSED ME TO HAVE AN ACCIDENT. RIGHT NOW THE CAR IS IN FOR A TIMING BELT REPLACEMENT (!) WHICH WAS REPLACED INCORRECTLY AND NOW I HAVE CYLINDER HEAD ISSUES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096750October 13, 2004
STEERING:RACK AND PINION, ENGINE AND ENGINE COOLING
AT 77,230 THE RACK AND PINION NEEDED TO BE REPLACED BECAUSE IT WAS WORN AND ABOUT TO BREAK. ALSO A WEEK OR TWO LATER AT 77,300 MILES THE ENGINE SEIZED WHILE DRIVING. THE DEALERSHIP THINKS THAT A HOUSING RING CAME LOOSE AND WELDED ON THE CYLINDER. THE ENGINE WAS INSTALLED, BUT DID RESOLVE THE PROBLEM. THE VEHICLE HAS BEEN SHIPPED TO THE FACTORY FOR FURTHER SERVICE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095721October 13, 2004
ELECTRICAL SYSTEM, FUEL SYSTEM, OTHER
1) STALLING, STUTTERING AND OR SLOW ACCELERATION 2) GAUGES AND LIGHTS INSIDE AND OUTSIDE THE VEHICLE ARE FLUCTUATING AS THEY WISH. HE CAR WAS TAKEN TO THE DEALER THREE TIMES SO THEY COULD DIAGNOSIS AND WORK ON THE PROBLEM. 1ST TIME THERE WAS A RECALL PERFORMED ON THE FDM (FUEL DELIVERY MODULE). 2ND TIME THEY GAVE IT A COMPUTER UPDATE AND THEN ALL OF THE ELECTRICAL PROBLEMS BEGAN TO OCCUR. THIRD TIME THEY SENT ME AWAY SAYING THERE IS NOT A PROBLEM. 2 WEEKS LATER WITH ALL THE SYMPTOMS GIVING LOTS OF PROBLEMS (SHUTTERING AND STUTTERING, CAR STALLED MANY TIMES WHILE TRAVELING ON THE INTERSTATE ETC.). FINALLY IT QUIT ALL TOGETHER WHEN ELECTRICALLY IT BLEW UP OR SHORTED OUT SOMEWHERE. ALL THE GAUGES WERE FLUCTUATING EMPTY TO FULL,0 TO 100 MPH, AIR BAG ILLUMINATED ETC. CABIN LAMPS WENT CRAZY. THE CAR SMELLED LIKE IT WAS BURNING IN THE CABIN. FOUND NO BURNT OR MELTED WIRES. I CALLED THE DEALER TO GET THEM TO PICK UP THE CAR AND THEY TOLD ME THE BATTERY WENT DEAD. WHEN THEY TEST DROVE IT NOW BEING THE FOURTH TIME THEY SAID IT NEEDED NEW SPARK PLUGS AND WIRES. I JUST CANNOT BELIEVE WHAT THEY ARE TELLING ME SO I PULLED THIS VEHICLE OUT OF THEIR CARE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095720October 13, 2004
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
WITHIN A 6 DAY PERIOD, OCT 7TH THROUGH OCT.12TH (2004), I EXPERIENCED INTERMITTENT PROBLEMS WITH MY KEY GETTING STUCK, LOCKED, OR NOT ADMITTED INTO THE KEY IGNITION ENTRY. THE FAILURE TOOK PLACE, MORNING OCT. 12TH, 2004. MY KEY WAS ABLE TO FULLY ENTER KEY IGNITION AREA, BUT WAS NOT ABLE TO TURN THE KEY TO START THE CAR. THE CONSEQUENCE WAS I HAD NO IMMEDIATE TRANSPORTATION AND WAS BILLED FOR THE REPLACEMENT PART (CYLINDER LOCK) AND LABOR (APPROX. $350.00). THE CORRECTIVE ACTION WAS TO REPLACE THE CYLINDER LOCK WITH STRATTEC PART NUMBER 707592.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096760October 13, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH, EXTERIOR LIGHTING:TURN SIGNAL
THE IGNITION LOCKED AND THE KEY BECAME STUCK, SOMETIMES THE IGNITION WOULD NOT TURN OVER AT ALL.. THE TURN SIGNALS WILL NOT TURN OFF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096782October 13, 2004
WHEELS:RIM
WHILE DRIVING, A LOUD NOISE WAS HEARD COMING FROM THE FRONT OF THE VEHICLE. THE CONSUMER PULLED OVER AND DISCOVERED THE LEFT FRONT TIRE BLEW OUT. THE VEHICLE WAS TAKEN TO A MECHANIC WHO INFORMED THE DRIVER THAT THE RIM WAS BENT AND CAUSED THE TIRE TO GO FLAT. PLEASE FILL IN ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096785October 13, 2004
EXTERIOR LIGHTING:BRAKE LIGHTS
WHILE THE VEHICLE WAS PARKED OR RUNNING THE BRAKES LIGHT FAILED TO COME ON. THE MECHANIC INFORMED THE CONSUMER THAT THE VEHICLE WAS OPERATING AS DESIGNED. PLEASE FILL IN ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095739October 13, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, EQUIPMENT:MECHANICAL
TO WHOM IT MAY CONCERN, OWN A 2000 FORD FOCUS ZX3, I HAVE HAD THIS CAR IN FOR MORE REPAIRS & RECALLS THEN I CAN COUNT. THE MOST RECENT VISIT TO THE DEALER (COLLEY FORD, GLENDORA, CA.) FOR A RECALL (PROGRAM) AND TO HAVE THE BRAKES SERVICED WAS ON 10/02/2004, I WAS TOLD AFTER 3 DAYS THAT THE CLUTCH HAD A BURNT SMELL, THE BATTERY HAD TO BE REPLACED, AS WELL AS THE SPARK PLUG WIRES, SOME HOSE, AND THAT THE BRAKE ROTORS WOULD HAVE TO BE TURNED (THIS IS THE SECOND SET OF ROTORS ON THIS CAR THAT HAS 37000 MILES). PLEASE HELP ME I AM AT THE END OF MY ROPE WITH THIS CAR AND DON'T KNOW WHERE TO TURN. I CANT WIN WITH THE DEALER OR FORD MOTOR COMPANY..... WHAT SHOULD I DO, WHAT CAN I DO? THE FEALER WILL NOT HELP & FORD WILL NOT HELP. I STILL HAVE NOT BEEN ABLE TO HAVE THE CAR FIT YET, IM WAITING TO HEAR FROM THE DEALER. PLEASE HELP THANK YOU FOR YOUR TIME REGARDS JERI WILLIAMS 24/7 (626) 272-9518 . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096689October 13, 2004
ELECTRICAL SYSTEM:IGNITION
UPON TRYING TO START THE VEHICLE. THE KEY WOULD NOT TURN. IT TOOK THE CONSUMER NUMEROUS TRIES TO GET THE VEHICLE STARTED. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095585October 12, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
2000 FORD FOCUS IGNITION KEY WILL NOT TURN, STEERING COLUMN AND IGNITION SWITCH FROZE. SEEMS TO BE A COMMON PROBLEM WITH THIS VEHICLE DUE TO FAULTY DESIGN. REFERENCE: HTTP://WWW.AUTOMOTIVEFORUMS.COM/T158426.HTML FORD SHOULD RECALL AND REPLACE IGNITION SWITCHES AS I CAN NO LONGER TRUST THIS VEHICLE TO BE RELIABLE ENOUGH TO TRANSPORT MY WIFE AND DAUGHTER SAFELY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095599October 12, 2004
ELECTRICAL SYSTEM
EVERYTHING WAS GREAT WITH THE CAR UNTIL RECENTLY. CAN INSERT KEY INTO THE IGNITION, BUT CANNOT TURN THE KEY. I PULL THE KEY IN AND OUT UNTIL SOMETHING CATCHES AND IT WILL FINALLY TURN. SOMETIMES IT TAKES 2 MINUTES, SOMETIMES 30 MINUTES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096554October 12, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE FRONT RIGHT COIL SPRING HAS BROKE. THE CONSUMER HAS CONTACTED THE FORD MANUFACTURER AND WAS TOLD THAT THEY WOULD NOT DO ANYTHING. CONSUMER SAYS THAT FORD EXTENDED THE WARRANTY, BUT HIS DID NOT COMPLY DUE TO THE YEAR IT WAS BUILT. PLEASE PROVIDE ANY FURTHER INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095608October 12, 2004
ELECTRICAL SYSTEM:IGNITION
I JUST BOUGHT A USED 2000 FORD FOCUS ZX3 FROM FAIRFAX HONDA, 11050 MAIN STREET, FAIRFAX, VA, 888-455-7291 (SELLER: KAZIM RAZA) ON OCTOBER 5TH, 2004!!! THE DEALER TOLD ME THAT I HAVE A 2 MONTHS WARRANTY ON THE CAR! THIS MORNING I WAS TRYING TO START THE ENGINE BUT WAS UNABLE TO UNLOCK THE IGNITION LOCK. I HAVE TRIED TO MOVE THE STEERING WHEEL AND USED BOTH KEYS BUT THE LOCK DOES NOT MOVE. ALSO, BOTH KEYS DONT MOVE SMOOTHLY INTO THE LOCK. I CONTACTED THE DEALER TO REQUEST A TECHNICIAN COME OUT AND CHANGE THE LOCK BUT HE REFUSES TO DO SO. HE IS SAYING THE WARRANTY ONLY APPLIES TO THE ENGINE AND POWER TRAIN. I AM VERY CONCERNED WITH THIS LOCK SINCE MY FEAR IS THAT IT MAY LOCK DURING DRIVING WHICH WOULD CAUSE A VERY DANGEROUS SITUATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095636October 12, 2004
STRUCTURE:BODY:DOOR
BOTH REAR DRIVER SIDE AND PASSENGER SIDE DOORS ARE RUSTED. MY WARRANTY STATES " CORROSION COVERAGE UP TO 5 YEARS, REGARDLESS OF MILES DRIVEN". THE DEALERSHIP AND FORD CUSTOMER SERVICE HAVE FAILED TO CORRECT THIS PROBLEM FREE OF CHARGE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095642October 12, 2004
STRUCTURE
HEAD IMPACT TUBES (OFLEX TUBES) ARE BEING INSTALLED THE MAJORITY OF THE TIME BY HAND ON HEAD LINERS AT FORMER EMPLOYER GRUPO ANTOLIN-WAYNE 47440 MICHIGAN AVE. SUITE 130, CANTON, MICHIGAN 48188. THE HEAD IMPACT TUBE ARE TO BE MEET FEDERAL REGULATED SAFETY STANDARDS, THEY ARE TO BE PUT ON BY A FIXED FIXTURE THAT I BROUGHT TO THE COMPANY'S ATTENTION. THE COMPANY HAS NO MASTER TOOLING TO CHECK SPECIFICATIONS FOR FINISHED PRODUCT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095662October 12, 2004
ELECTRICAL SYSTEM:IGNITION
I OWN A 2002 FORD FOCUS. ON THE WAY OUT OF THE SUPERMARKET, I PUT THE KEY IN THE IGNITION ONLY TO FIND IT WOULD NOT TURN! IT WAS JAMMED. I COULD PULL MY KEY IN AND OUT, BUT NO AMOUNT OF SHAKING THE WHEEL OR TWISTING THE KEY COULD FREE THIS FROZEN IGNITION. NEVER HAD THIS PROBLEM BEFORE. HAD TO CALL A TOW TRUCK AND HAVE IT FIXED AT THE FORD DEALER IN YUCCA VALLEY, CA. $650.00!!! IS WHAT IT COST TO REPAIR! I WENT ONLINE AND FOUND HUNDREDS OF DIFFERENT PEOPLE HAVING THE SAME PROBLEM WITH THIS MODEL CAR, SOME HAVING IT REPAIRED 3 TIMES IN ONE YEAR! THIS IS A DEFECTIVE PART THAT NEEDS TO BE RECALLED! EVEN THE MECHANICS KNEW AFTER TELLING THEM WHAT MODEL IT WAS, WHAT THE PROBLEM WAS! HOW CAN YOU JUSTIFY OWNING A 2 YEAR OLD NEW CAR AND HAVING TO REPLACE THE IGNITION EVERY 3 YEARS?? OR MORE? THIS IS BS! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091922October 12, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE DRIVER'S SIDE REAR DOOR WILL NOT LATCH. THE CONSUMER HAD TAKEN THE VEHICLE TO THE DEALER WHERE THEY ORDERED A NEW LATCH ASSEMBLY WHICH CONSUMER HAD TO PAY OUT OF HER POCKET. ALSO, THE DEALER ALSO INFORMED THE CONSUMER THAT A NEW LATCH ASSEMBLY WAS BEING ORDERED FOR WHICH THE CONSUMER WOULD HAVE TO PAY. *AK *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093929October 11, 2004
FUEL SYSTEM, GASOLINE:DELIVERY
HISTORY OF FUEL SYSTEM PROBLEM: 11/25/03: ENGINE HESITATION, LOSS OF POWER, ENGINE STALL (PD REPAIR COST- DIAGNOSTIC TEST; NO PROBLEMS FOUND). 2/04: RECEIVED RECALL LETTER FROM FORD REGARDING FUEL PUMP IN MY VEHICLE. 3/8/04: RECALL WORK PERFORMED(REPLACED FUEL DELIVERY MODULE - N/C). 3/9/04: SAME PROBLEM RE-OCCURRED(REPLACE DPFE SENSOR AND CLEAR DTCS - N/C). 6/04: SAME PROBLEM RE-OCCURRED (DIFF. DEALER - REPLACED FUEL FILTER- PD REPAIR COST). 8/5/04: SAME PROBLEM RE-OCCURRED (BROKE DOWN IN OHIO - REPLACED VACUUM HOSE - PD REPAIR COST). VEHICLE HAS STALLED AT LEAST 20 TIMES WHILE OPERATING. 2 CLOSE-CALLS: 8/5/04 IN OHIO- STALLED IN BUSY INTERSECTION WHILE TURNING. 9/04: ALMOST HIT CHILD ON BIKE IN NEIGHBORHOOD DUE TO VEHICLE STALL AND LOSS OF ASSISTED STEERING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093930October 11, 2004
STEERING:LINKAGES
IN JUNE 2004, I TOOK MY 2000 FORD FOCUS INTO SUNSET FORD IN WESTMINSTER, CALIFORNIA COMPLAINING ABOUT A VIBRATION AND RATTLE IN THE FRONT END OF MY CAR. THEY CHARGED ME $80 AND TOLD ME THERE WAS NOTHING WRONG WITH MY CAR. AGAIN, ON AUGUST 12, 2004, I TOOK MY 2000 FORD FOCUS INTO SUNSET FORD COMPLAINING THAT THE VIBRATION AND RATTLE WERE STILL THERE AND GETTING WORSE. THEY AGAIN CHARGED ME $80 FOR A DIAGNOSTIC AND TOLD ME THERE WAS NOTHING WRONG WITH MY CAR. IN THE EARLY MORNING ON OCTOBER 2, 2004, I STARTED TO SLOWLY ACCELERATE FROM A COMPLETE STOP AND MY CAR FOR NO REASON AT ALL TURNED SHARPLY AND STRUCK A CURB. THERE IS NOW MAJOR STRUCTURAL DAMAGE TO MY CAR THAT WILL COST THOUSANDS OF DOLLARS TO REPAIR. I CONTEND THAT THIS MAJOR DAMAGE WAS CAUSED BY FORDS NEGLIGENCE IN FINDING THE ORIGINAL MECHANICAL DEFECT THAT I REPORTED TO THEM. I ALSO CONTEND THAT THE SYMPTOMS MY CAR WAS EXHIBITING WERE THE SAME AS DESCRIBED IN YOUR NHTSA CAMPAIGN ID #02V289000. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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