Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#10991817May 26, 2017
POWER TRAIN
MY FOCUS HESITATES WHEN HITTING GAS AFTER I'VE BEEN STOPPED. IT FEELS LIKE THE CAR IS GOING TO HESITATE. IT'S ALSO DIFFICULT TO DRIVE ON HILLY ROADS. THERE'S NO POWER AND IT FEELS LIKE I'M GOING TO STALL. FORD TELLS ME THERE IS NO RECALL BUT I SEE PLENTY OF WEBSITES WHERE PEOPLE ARE VOICING THEIR COMPLAINTS FOR THE SAME ISSUE. SOMETIMES THE CAR WON'T GO IN REVERSE WHEN I'M PULLING OUT OF A PARKING SPACE. THIS IS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991838May 26, 2017
STEERING
ELECTRIC FAILURE OF POWER STEERING. I WAS TOLD THAT THERE WAS A "SHORT" THAT CAUSED THE POWER STEERING MECHANISM TO FAIL. LESS THAN 3 YEARS AND 48K MILES. SUDDEN FAILURE WITH TOTAL LOSS OF POWER STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991658May 25, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED A FEW MINUTES, RESTARTED THE VEHICLE, AND RESUMED DRIVING. THE CONTACT STATED THAT THE FAILURE RECURRED WHEN THE ENGINE BECAME HOT. THE VEHICLE WAS TAKEN TO THE JOHNSON CITY FORD DEALER IN TENNESSEE WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FRICTION ELEMENT B STUCK ON, AND THE CLUTCH ENGAGEMENT BEARING AND CLUTCH LEVERS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT NOTHING ELSE COULD BE DONE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991241May 23, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WITHIN TWO MONTHS OF OWNING THE VEHICLE, THE VEHICLE VIBRATED, JERKED, AND LUNGED WHEN APPROACHING A STOP. THE DEALER HAD REPLACED THE CLUTCH ASSEMBLY FOUR TIMES, WHICH FAILED TO PROVIDE A SOLUTION. THE MANUFACTURER PROVIDED NO SOLUTION TO THE DEALER AND THERE WAS NO VOLUNTARY MANUFACTURER RECALL. THE MANUFACTURER INDICATED THAT THEY WOULD PROVIDE A SERVICE CAMPAIGN TO REPLACE THE PART REPEATEDLY. THE CONTACT FELT THAT REPLACING THE SAME OEM PART WAS NOT PROVIDING A REMEDY. THE CONTACT WAS UNABLE TO GET THE VEHICLE REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 0. UPDATED 07/18/17*LJ *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991244May 23, 2017
ENGINE
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE OPERATING THE VEHICLE, SMOKE APPEARED UNDER THE HOOD. WHILE INSPECTING THE VEHICLE, IT WAS DISCOVERED THAT COOLANT HAD LEAKED ONTO THE ENGINE FROM THE COOLANT RESERVE BOTTLE. THE VEHICLE WAS TAKEN TO THE DEALER (DUPHY FORD LOCATED IN PHILADELPHIA, PA), BUT NO FAILURE WAS FOUND. THE CONTACT INDICATED THAT THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10991205May 23, 2017
ENGINE
COOLANT LEAKING FROM BOTTLE RESERVOIR; ONTO ENGINE CAUSING SMOKE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990596May 19, 2017
POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE VIBRATED AND DID NOT ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER AND THE CLUTCH WAS REPLACED. THE FAILURE RECURRED AFTER APPROXIMATELY ONE YEAR. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE CLUTCH WAS REPLACED AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO CONTINUE TO REPLACE THE PART WITH DISCOUNTS. THE CONTACT REQUESTED A BUY-BACK, BUT THE MANUFACTURER DECLINED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985634May 14, 2017
VISIBILITY/WIPER
WHILE DRIVING AT INTERSTATE SPEEDS THE TRUNK DECK LID FLEW OPEN. AS I WAS SLOWING UP TO GET OFF THE HIGHWAY THE TRUNK LID BLOCKED MY CENTER REVIEW MIRROR AND MADE IT UNSAFE TO GET TO THE SIDE IF THE ROAD. AT CITY SPEEDS 20-30 MPH I HAVE HAD THE DECK LID OPEN AND IT IMMEDIATELY BLOCKS THE VIEW OF THE MIRROR. TRUNK HAD NOTHING IN IT THAT WAS BLOCKING OR HITTING THE TRUNK RELEASE CABLES OR THE WORING HARNESS. INSPECTION OF THE WIRING HARNESS SHOWS NO VISABLE DAMAGE. POSSIBLE WIRING SHORT IN A NON-ACCESSIBLE LOCATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985511May 13, 2017
POWER TRAIN
VEHICLE JERKS ON STREETS AND HIGHWAYS. TRANSMISSION IS FAULTY. NHTSA HAS ALREADY RECEIVED SEVERAL COMPLAINT REGARDING THIS SPECIFIC ISSUE. WHY HASN'T THERE BEEN A FORCED RECALL? IT'S A PROBLEM THAT AFFECTS SEVERAL CUSTOMER'S DRIVING THE SAME MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985445May 12, 2017
POWER TRAIN
THE CAR SHUDDERS AND SHAKES WHILE DRIVING! THE VEHICLE STALLS WHEN PULLING OUT INTO TRAFFIC OR AT YEILD SIGNS ON ANY TYPE OF ROAD.WHEN STOPPED AT RED LIGHTS OR STOP SIGNS AND TRYING TO START OFF CAR SHUDDERS AND SHAKES SO BAD IT MAY TAKE A FEW MINUTES FOR THE CAR TO ACTUALLY GO AGAIN. THE WORST ASPECT IS WHEN TRYING TO PULL OUT INTO TRAFFIC OF EXPRESSWAYS OR LOCAL ROADS AND THE CAR STALLS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984998May 11, 2017
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
MY VEHICLE HAD BEEN BROUGHT IN FOR TRANSMISSION ISSUES BEFORE FOR SLIPPING, AND DELAY WHEN THE GAS IS DEPRESSED. SINCE THE REPAIR I'VE NOTICED THE CAR'S TRANSMISSION WHILE PUT IN REVERSE WILL FEEL LIKE IT SLIPS INTO NEUTRAL. IT HAPPENED WHILE I WAS BACKING INTO MY PARKING SPOT IN MY APARTMENT COMPLEX. THE TRANSMISSION IS ALSO VERY JERKY WHEN ACCELERATING ON AN INCLINE AND WILL START TO ROLL BACKWARDS. THIS WAS ALSO A PROBLEM PRIOR TO THE INITIAL REPAIR SO I DON'T KNOW IF THIS IS SIGNIFYING THE RETURN OF THE PROBLEM. IN ADDITION TO THE TRANSMISSION PROBLEM THE CONTROLS ON THE STEERING WHEEL ARE ALSO NON-RESPONSIVE OR WILL CONTROL SOMETHING OTHER THAN WHAT IT IS SUPPOSED TO BE FOR (EX: VOLUME + AND - CHANGE THE RADIO STATION OR END A CALL). IN ADDITION TO THIS, THE SYNC SYSTEM WILL EITHER NOT CONNECT TO THE PHONE VIA BLUETOOTH OCCASIONALLY OR IT WILL NOT BE ABLE TO RECOGNIZE THE DEVICE. KEEP IN MIND THAT THE PHONE CONNECTING IS A GALAXY S7, SO I KNOW IT IS COMPATIBLE. THE ELECTRICAL PROBLEMS HAVE BEEN ON GOING AND WERE ADDRESSED IN THE INITIAL TRANSMISSION REPAIRS BUT THEY WERE NOT RESOLVED. THE SECOND TRANSMISSION ISSUE OCCURRED AGAIN ON THE ANNOTATED DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985004May 11, 2017
STRUCTURE:BODY, UNKNOWN OR OTHER
THE RUBBER GASKET THAT LINES THE DOORS EXPANDS AND MAKES OPENING OR CLOSING THE DOOR DIFFICULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984757May 10, 2017
POWER TRAIN
WHEN ACCELERATING OR GOING UP HILL, THE CAR DOES NOT SHIFT CORRECTLY AND CAUSES THE CAR TO SHUTTER. MY CAR IS AT 71,000 MILES RIGHT NOW, AND THIS PART WAS ALREADY REPLACED IN JANUARY, 2015 AND AGAIN IN SEPTEMBER, 2016 AND NEEDS TO BE REPLACED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984466May 9, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE DEALER REPLACED THE CLUTCH FIVE TIMES, BUT THE VEHICLE CONTINUED TO SHUTTER, AND LURCH FORWARD AND BACKWARD. THE FAILURE MADE IT DIFFICULT TO DOWNSHIFT AND APPLY THE BRAKES. THE DEALER DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED AND MADE NO MENTION THAT THE MANUFACTURER HAD A SERVICE CAMPAIGN CONCERNING THE TRANSMISSION CONTROL MODULE EXTENDED COVERAGE (14M02). THE CONTACT WAS TO CHECK WITH THE MANUFACTURER TO DETERMINE IF THEY COULD PROVIDE A REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984270May 8, 2017
ENGINE
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 35 MPH, THE "HIGH ENGINE TEMPERATURE STOP SAFELY" ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SHOULDER, TURNED OFF THE ENGINE, AND CALLED THE DEALER. THE CONTACT RESTARTED THE VEHICLE. WHILE DRIVING 40 MPH, THE CONTACT NOTICED SMOKE UNDER THE HOOD AND THE ENGINE STALLED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE FOLLOWING DAY, THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BLOWN HEAD GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS12243967. THE FAILURE MILEAGE WAS 56,000. UPDATED 07/19/17*LJ ..UPDATED 07/21/17 *BF *CN *AS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10983254May 3, 2017
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 55 MPH, THE VEHICLE STALLED AND LOST POWER WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP CONTROL MODULE FAILED. THE FAILURE CAUSED A LEAN CONDITION IN THE ENGINE AND CAUSED THE OXYGEN SENSOR TO FAIL. IN ADDITION, THE FUEL PUMP CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED WHILE AT THE DEALER. HOWEVER, DURING THIS INCIDENT, THE VEHICLE IDLED AT VERY HIGH RPMS AND AN OVERHEATING WARNING INDICATOR ILLUMINATED, WHICH WARNED THE CONTACT TO PULL OVER. THE VEHICLE WAS TAKEN TO A DEALER ONCE AGAIN AND THE MECHANIC STATED THAT THERE WAS A CHAFED WIRE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THEY WOULD TAKE THE CONTACT'S INFORMATION AND FILE A COMPLAINT WITH NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969143May 1, 2017
POWER TRAIN, AIR BAGS, STEERING
2014 FORD FOCUS. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL AND TRANSMISSION PROBLEMS. *LD UPDATED 05/1/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981375April 29, 2017
POWER TRAIN
TRANSMISSION SEALS ARE LEAKING. FORD PUT OUT A MASSIVE CUSTOMER SATISFACTION PROGRAM TSB THAT ADDRESSED THIS ISSUE WITH AN EXTENDED WARRANTY FOR FOCUSES BUILT BEFORE JUNE 2013. MY CAR WAS BUILT WITHIN 6 MONTHS AFTER THAT DATE BUT HAS THE EXACT SAME PROBLEM. THEY PUT OUT ANOTHER TSB WITH AN EXTENDED WARRANTY FOR THE TRANSMISSION WHICH DOES COVER MY CAR BUT IT DOES NOT COVER THE TRANSMISSION SEALS. FORD KNOWS IT HAS A MASSIVE TRANSMISSION PROBLEM WHICH WAS NOT PROPERLY FIXED WHEN MY CAR WAS PRODUCED. YET I AM ON THE HOOK FOR PAYING FOR THE FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980346April 25, 2017
POWER TRAIN
I BOUGHT MY CAR JUST A FEW WEEKS AGO, 4/2017 ALMOST IMMEDIATELY IT STARTED THIS "SPUTTERING" ANYTIME I WOULD MOVE FORWARD FROM A COMPLETE STOP. SOME PEOPLE CALLING THIS A SHUTTER. THE HESITATION IS AT EVERY STOP ON EVERY TAKE OFF. I TOOK IT IN TO A FORD DEALERSHIP NEAR MY HOME, & I WAS TOLD THAT THIS IS A KNOWN COMMON PROBLEM AT FORD & IT INVOLVED A CLUTCH ISSUE OR FAULTY TCM WITH THIS AUTOMATIC MANUAL TRANSMISSION. FORD WAS AWARE OF THE PROBLEM, YET CONTINUED TO SELL THESE CARS. THE FORD SERVICE TECH MANAGER AFTER HEARING MY ISSUES, LOOKED UP MY CARS ZIN & TOLD ME THAT FORD STOPPED THE RECALL ON MY MODEL FOCUS ON CARS MADE AFTER JUNE 2013. MY CAR WAS BUILT 8/13 TWO MONTHS AFTER THE RECALL DEADLINE. SO LET ME GET THIS STRAIGHT EVERY CAR MADE IN THIS FOCUS STYLE FROM 2012 -2014 EXCEPT MY CAR AND A FEW OTHERS BILL AFTER 6/13 ARE COVERED UNDER A RECALL FOR THIS EXACT SAME ISSUE THAT I AM HAVING. I WAS TOLD THIS IS BECAUSE THEY PUT NEW TYPE SEALS IN THE TRANSMISSION AFTER 6/13. THEY DID A TCM FLASH TO THE TRANSMISSION THAT IS COVERED UNDER A RECALL SO FORD KNOWS THIS IS A KNOWN ISSUE EVEN FOR CARS MADE AFTER 6/13 OR THEY WOULD NOT NEED TO HAVE A RECALL ISSUED FOR IT. THE MANGER TOOK IN MY COMPLAINTS IN STRIDE AND SAID MANY FOCUS HAVE THIS PROBLEM. SO I GUESS I JUST BOUGHT THE MOST DANGEROUS VEHICLE THAT I HAVE EVER DRIVEN (30 YEARS AND 10 CARS LATER) IN MY LIFE. I'M GUESS I'M WONDERING WHY FORD WOULD STOP THE RECALL MIDYEAR WHEN CLEARLY THE TRANSMISSION IS STILL HAVING PROBLEMS OBVIOUSLY IN CARS AFTER BEING BUILT ON OR AFTER 6/13. IT SHUDDERS AT TAKE OFF, HAS TROUBLE GOING FROM FIRST TO SECOND. THE CAR DOES THIS WHEN STARTING FROM A DEAD STOP MOSTLY BUT IT HAS ALSO HAPPENED WHEN THE CAR SLOWS DOWN TO A LIGHT, THE LIGHTS CHANGES AND THE CAR SOMETIMES HESITATES OR LURCHES AS ITS TRY'S TO FIND THE RIGHT GEAR WHILE STARTING TO GOING FASTER AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980773April 25, 2017
STEERING
AFTER BEING STALLED IN TRAFFIC FOR OVER AN HOUR I PULLED INTO A GAS STATION AND STARTED MY VEHICLE TO LEAVE. IMMEDIATELY I COULD FEEL SOMETHING WRONG WITH MY STEERING AND MY ALERT POPPED ON AND SAID PEER STEERING ASSIST WARNING. CALLED DEALERSHIP AND THEY SAID IT'S A COMMON FOR THE ELECTRIC COMPONENT TO FAIL AFTER IDLING. THEY SAID THAT'S THIS HAS HAPPENED TO PEOPLE AS THEY ARE DRIVING. STEERING JUST FAILS. THEY SAID IT WAS A FUSE THAT OVERHEATS AFTER IDLING FOR SO LONG WITHOUT WARNING. IF THIS IS A COMPONENT THAT FAILS THAT AFFECTS STEERING IT NEEDS TO BE FIXED AND CHANGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus