Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#11039167October 24, 2017
FUEL/PROPULSION SYSTEM
NOTICED FUEL GAUGE INACCURATE, MILES TO EMPTY INACCURATE, ENGINE CUTTING OUT WHILE COASTING TO STOP, FEELING GAS PEDAL UNRESPONSIVE OR SUDDENLY FUELING ENGINE UNEXPECTEDLY. LEARNED FROM VEHICLE INSPECTION AT DEALERSHIP SERVICE DEPT. THAT FUEL TANK IS "DELAMINATED" AND DEFORMED, AND TANK, VALVE AND FUEL PUMP ALL NEED REPLACING. COST: $1500. NOT CONSIDERERED UNDER WARRANTY EVEN THOUGH, ACCORDING TO THEM, THIS IS A MANUFACTURING FLAW DESCRIBED BY A TSB YEARS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039283October 24, 2017
POWER TRAIN
WHEN VEHICLE IS IN A STOPPED POSITION AT FOR EX: A RED LIGHT AND YOU GIVE IT A LITTLE GAS TO MOVE - THE VEHICLE WILL LUNGE FORWARD OUT OF CONTROL - THE VEHICLE WILL ALSO ACCELERATE ON ITS OWN AND DECELERATE ON ITS OWN - AND GEARS ARE SPUTTERING - THIS IS A SERIOUS SAFETY HAZARD - WAS TAKEN TO FORD DEALERSHIP FOR REPAIR AND WAS TOLD ITS OPERATING NORMALLY. AND THESE PROBLEMS CONTINUE TO HAPPEN - THERE ARE CURRENT CLASS ACTION SUITS AGAINST FORD FOR FAULTY TRANSMISSIONS - MY DEALERSHIP AND FORD CORP REFUSE TO DO ANYTHING TO REMEDY THIS ISSUE -
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035446October 21, 2017
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
RECALL ON THE TRANSMISSION. CAR JERKS, WHEN STARTING UP FROM A STOP, LURCHES FORWARD. IN MOTIONS BOTH CITY STREET AND HIGHWAY, STARTING UP FROM A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034262October 18, 2017
UNKNOWN OR OTHER
THE [XXX] TRANSMISSION SHUDDER AND SHAKE FORD WON'T FIX IT AND IT'S BEEN IN THE SHOP NUMEROUS TIMES PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033952October 16, 2017
ENGINE
WHILE DRIVING, OR WHILE GOING FROM A COMPLETE OR PARTIAL STOP TO ACCELERATING, THE VEHICLE HESITATES THEN BUCKS. NO MATTER HOW MAINTAINED THE VEHICLE IS, THE LEVEL OF GAS IN THE CAR, OR THE TYPE OF ROAD BEING DRIVEN, THE CAR HESITATES AND STALLS FOR A MINUTE BEFORE ACCELERATING. UNKNOWN AT THIS TIME WHY THE VEHICLE DOES THIS, BUT I BELIEVE IT IS AN ISSUE WITH THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033899October 16, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING APPROXIMATELY 55 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO RIDENOUR AUTO GROUP (500 W BROADWAY ST, NEW LEXINGTON, OH 43764, PHONE NUMBER: (740) 342-5146) WHERE IT WAS DIAGNOSED THAT THE FUEL TANK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033396October 15, 2017
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
TAKATA RECALL THE VEHICLE SHUTTERS ON TAKE OFF AS WELL AS IT DOESN'T SHIFT SO THE ENGINE JUST REVS TILL YOU TAKE YOUR FOOT OFF THE GAS AND TRY TO GET IT TO SHIFT LIKE THAT. THE CLUTCH HAS GONE BAD ON ALL VEHICLES SO IT KEEPS DOING IT AND GETS WORSE AND UNSAFE TO DRIVE ON FREEWAY AND ON REGULAR ROADS BECAUSE IT LOOSES POWER WHEN IT SHUTTERS. IT DOES IT WHEN TURNING AS WELL AS EVEN JUST BEING AT A STOP LIGHT AND TRYING TO TAKE OFF. COST OVER 1,400$ TO REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033458October 15, 2017
STEERING
THE ELECTRONIC POWER STEERING (EPAS), OR DRIVING ASSISTANCE SYSTEM, DISPLAYS AN ERROR: "STEERING ASSIST FAULT; SERVICE REQUIRED." FORD FOCUS VEHICLES ARE OUTFITTED WITH THE ELECTRONIC STEERING ASSIST SYSTEM INSTALL OF THE STANDARD FLUID-BASED POWER STEERING PUMPS. FROM FORUMS AND BLOGS, THE PROBLEM LOOKS TO HAPPEN AFTER TURNING THE CAR OFF, THEN BACK ON AGAIN. THE SENSOR FOR THIS SYSTEM LOOKS TO NOT TRIGGERING THE STEERING ASSIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032927October 11, 2017
ELECTRICAL SYSTEM, POWER TRAIN
ON 4 SEPARATE OCCASIONS SINCE PURCHASING THIS VEHICLE ON 9/22/2017, THE CAR WHILE IN MOTION HAS ABRUPTLY AND UNEXPECTEDLY LOST ALL POWER AND ROLLED TO A COMPLETE STOP. WHEN THIS HAPPENS A WARNING INDICATOR ON THE DASH READS "STOP SAFELY NOW"! ONCE STOPPED, THE CAR IS UNRESPONSIVE AND CANNOT BE TURNED OFF OR RESTARTED. ONLY AFTER SEVERAL MINUTES OF WAITING (5+ MINS), THE CAR RESPONDS AGAIN, ALLOWING A RESTART. THANKFULLY, IN ALL FOUR INSTANCES, I HAVE BEEN TRAVELING ON CITY STREETS AND HAVE BEEN ABLE TO PULL TO THE SIDE OF THE ROAD SAFELY, BUT THIS IS A VERY DANGEROUS SITUATION, AS THE CAR LOSES ALL POWER AND ONCE STOPPED IT WILL NOT RESPOND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032621October 10, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
VEHICLE HAS EXPERIENCED SEVERAL INSTANCES WHERE A 'STOP SAFELY NOW' ERROR APPEARS ON DASHBOARD. WHEN STATIONARY, THIS PREVENTS VEHICLE FROM STARTING. WHEN IN MOTION, POWER STEERING IS DISABLED AND BRAKING IS MORE DIFFICULT. SEPARATELY, THE VEHICLE FREQUENTLY INDICATES AN ABS WARNING LIGHT WHILE DRIVING AT APPROXIMATELY 45 MPH IN CITY DRIVING. FURTHER ERROR MESSAGES OCCUR REGARDING LOSS OF TRACTION CONTROL, USUALLY OCCURRING AT AROUND 5 MPH IN NEIGHBORHOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032705October 10, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED AND THE CLUTCH FAILED TO SHIFT OUT OF GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ANDERSON FORD (124 S SANGAMON AVE, GIBSON CITY, IL 60936, PHONE NUMBER: (217) 784-4119) WHERE IT WAS DIAGNOSED THAT THE CLUTCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 16,481.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031484October 3, 2017
POWER TRAIN
THE CLUTCHES IN THE FORD AUTOMATIC 6-SPEED POWER SHIFT TRANSMISSION FAIL WITHIN A YEAR TIMEFRAME. CURRENTLY ON MY THIRD SET OF CLUTCHES. A RECALL EXTENDING THE WARRANTY ON THESE CLUTCHES WAS ISSUED FOR THE SAME TRANSMISSION USED BETWEEN 8-1-10 AND 6-5-13. MY CAR WAS BUILD ON 12-8-13 AND DOES NOT HAVE THE EXTENDED COVERAGE BUT CERTAINLY HAS THE SAME PROBLEM. CLUTCHES FAIL WITHIN A YEAR AND EXHIBIT A CHATTERING JERKING CONDITION. FORD WILL NOT EXTEND THE WARRANTY ON MY VEHICLE. I FILED A COMPLAINT #CAS-12870770-Q5T9F0 WITH FORD CUSTOMER SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031497October 3, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
5 SPEED MANUAL TRANSMISSION, LOSS OF POWER AT 3K RPM IN ALL GEARS. THIS OCCURED ON THE HIGHWAY AT 60 MPH, SPEED SLOWLY DECREASED TO 45 MPH AND I WAS ABLE TO EXIT THE HIGHWAY SAFELY. NO CHECK ENGINE LIGHTS OR WARNINGS. CALLED DEALERSHIP AND THEY SUGGESTED USING A FUEL INJECTION CLEANER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031386October 2, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 45 MPH, THE VEHICLE HESITATED AND JERKED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO WESTERN AVENUE NISSAN (7410 S WESTERN AVE, CHICAGO, IL 60636) FROM WHERE IT WAS PURCHASED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION MALFUNCTIONED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO METRO FORD SALES AND SERVICE (6455 S WESTERN AVE, CHICAGO, IL 60636 (773) 776-7600) WHERE THE CONTACT WAS INFORMED TO CALL THE MANUFACTURER. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED ON JULY 28, 2016 PER TSB NUMBER: 15B22 (TRANSMISSION CONTROL MODULE REPROGRAMMING FOR OVERTY TCM FAILURE WARNING- 2011-2015 FORD FIESTA AND 2012-2014 FORD FOCUS) AT FOX FORD LINCOLN (2501 N ELSTON AVE, CHICAGO, IL 60647 (888) 380-8568). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030470September 29, 2017
POWER TRAIN
EXCESS CLUTCH SHUDDER DURING ACCELERATION IN LOWER GEARS. CAUSES VEHICLE TO ACCELERATE UNPREDICTABLY WHICH COULD CAUSE TRAFFIC ACCIDENTS. FORD REPLACED THE CLUTCH A FEW TIMES. BUT WON'T DO IT AGAIN. THEY SAY TSB 15-0120 WAS SUPERSEDED AND NO LONGER APPLIES TO MY VEHICLE. THIS PROBLEM IS GETTING WORSE OVER TIME. VEHICLE IS AT 89,354 MILES OVER TWO AND A HALF YEARS AND IS DRIVEN CAREFULLY AND SAFELY, AND SHOULD NOT HAVE NEEDED SO MANY CLUTCHES IN SUCH A SHORT TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030020September 26, 2017
POWER TRAIN
THE IS A SERIOUS ISSUE WITH THIS VEHICLE. IT ST-UDDERS BADLY AS YOU ACCELERATE. HOWEVER, UPON BRINGING THIS INTO THE FORD STORE IN PUEBLO THEY ARE USING SOME BULLSHIT EXCUSE SAYING THAT THIS IS A 14M01 AND THEREFORE NOT COVERED AS THE 14M02 IS. THEY ARE SHYSTERS AND THEY DON'T WANT TO COVER THEIR FAULTY PRODUCT. THIS IS A SAFETY ISSUE AND SHOULD BE RESOLVED. THE POOR LADY THAT BOUGHT THIS CARE FROM US CARPROS IN PUEBLO COLORADO IS THE VICTIM HERE. WHO CAN WE CONTACT TO RESOLVE THIS ISSUE. FORD CONVENIENTLY DOESN'T GIVE YOU A NUMBER TO HQ. WE DON'T REALLY KNOW WHERE TO GO WITH THIS ISSUE OTHER THAN TO YOU GUYS. FORD NEEDS TO HANDLE THIS! THIS CAR REACTS THIS WAY AS SOON AS YOU HIT THE GAS. IT SEEMS TO BE A VERY COMMON ISSUE WITH THIS MODEL AND YEAR OF FORD FOCUS AND FORD IN PUEBLO, CO AT LEAST IS TRYING TO DUCK IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023591September 15, 2017
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 35 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. THE CONTACT LOST POWER STEERING AND THE VEHICLE CRASHED INTO A GUARDRAIL. A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE FENDER TO THE REAR QUARTER PANEL WAS SEVERELY DAMAGED. ADDITIONALLY, THE TRANSMISSION BEGAN TO SHUDDER. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO HAGERSTOWN FORD (1714 MASSEY BLVD, HAGERSTOWN, MD 21740, (301) 733-3673) WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE CLUTCH WAS REPLACED FOR THE SECOND TIME. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V514000 (STEERING). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 9,999.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11022795September 12, 2017
ELECTRICAL SYSTEM, WHEELS, EXTERIOR LIGHTING
FORD FOCUS IS HIGHLY VULNERABLE TO ELECTRIC DEFECTS IN WHICH INDICATORS APPEAR FOR A LONG PERIOD OF TIME AFTER BEING ATTAINED TO, BRAKE TENDS TO SLIP UNEXPECTEDLY, BLUETOOTH HAS STOPPED WORKING, USB PORTS,BRAKE LAMP FAULTS. MY MAIN CONCERN FOR OTHER DRIVERS AND MY SELF IS THE VULNERABILITY TO SHARP TURN AND THE CRUCIAL ACCELERATION DELAYS. THESE PROBLEMS WERE ATTAINED TO AND MAINTAINED BY FORD MULTIPLE TIMES, PROBLEMS OCCUR WITHIN 1-2WEEKS AFTER MAINTENANCE. I'M CONCERNED EVEN MORE ABOUT THE PERFORMANCE AND SHAKING AT HIGH SPEED AS WELL THAT HASN'T BEEN REVISED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022414September 9, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
TRANSMISSION CHATTERS AND SHUDDERS, AND DOES NOT SHIFT IN CORRECT RPM RANGE (ACCORDING TO DEALERSHIP TEST). PS6 CLUTCH REPLACEMENT NECESSARY FOR SECOND TIME ON 2014 FORD FOCUS. FIRST REPLACEMENT AFTER 55K MILES. SECOND REPLACEMENT AFTER ANOTHER 35K MILES (TOTAL MILEAGE ON CAR 90K). SINCE CLUTCH FAILURE IS COMMON ON 2014 FORD FOCUS, NEED FORD WARRANTY EXTENDED TO COVER THIS EXPENSE. (FORD DEALERSHIP PRICE TO REPLACE THE CLUTCH IS $1341 FOR 9 HOURS OF LABOR PLUS $463 FOR CLUTCH AND $71 FOR THE SEAL ASSEMBLY OIL.) CLUTCH REPLACEMENT IS DUE TO MECHANICAL DESIGN; NOT DUE TO NORMAL WEAR AND TEAR, NOT DUE TO OPERATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022217September 7, 2017
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
VEHICLE FUEL SYSTEM LEAKING, GAS TANK DISFORMED. DANGER TO MY SELF AND EVERYONE AROUND MY VEHICLE. THE DEALER IN NAPA DOESN'T KNOW WHY THIS HAPPENED. BUT THEY REPLACED THE PARTS. THIS CAR IS DANGER TO EVERYONE AND PUBLIC. PLEASE MAKE THEM REPLACE THIS CAR BEFORE SOMEONE DEATH. IT CAN EXPLODE DISFORMED GAS TANK AND FUMES MAKES THIS CAR A BOMB. PLEASE HELP THE DEALER WONT RETURN PARTS TO ME. OR TELL ME THE CAUSE. MY NUMBER IS [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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