Ford Focus Complaints

22,326 consumer complaints on file.

#10135165September 2, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
DT: 2000 FORD FOCUS. THE IGNITION KEEPS LOCKING UP ON THE VEHICLE. THE VEHICLE WAS TAKEN IT TO THE DEALERSHIP. THEY STATED THEY FIXED IT, BUT IT CONTINUALLY HAPPENED. THIS HAPPENS BEFORE THE VEHICLE IS STARTED, THE LAST TIME IT WOULDN'T RELEASE THE KEY. THE DEALERSHIP STATES THEY ARE REPLACING THE SWITCH, WHEN THE VEHICLE WAS RETURNED THERE WAS METAL IN THE FLOOR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135219September 2, 2005
ELECTRICAL SYSTEM:IGNITION
KEY STUCK IN THE IGNITION AND WOULD NOT TURN. I HAD A FLAT TIRE ON THE HIGHWAY AND I TURNED OFF THE CAR TO CHANGE THE TIRE. WHEN RETURNING TO THE CAR TO START THE CAR THE KEY WOULD NOT TURN. I HAD TO PAY FOR A TOW TRUCK AND A FORD DEALER BILL OF OVER $250 TO REPLACE THE ENTIRE IGNITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135220September 2, 2005
WHEELS:LUGS/NUTS/BOLTS/STUDS
MY DRIVER'S SIDE REAR WHEEL BROKE AND NEARLY CAME COMPLETELY OFF WHILE I WAS DRIVING IN THE CAR WITH MY CHILDREN. THE CAR IS PARKED IN MY GARAGE BECAUSE I REFUSE TO SPEND ANYMORE MONEY TRYING TO GET IT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135230September 2, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
FIRST MY GAS PEDAL STUCK WHILE DRIVING. THEN A COUPLE OF DAYS LATER IT JUST BROKE. IT WAS LIKE I HAD NO GAS PEDAL. WAS VERY FORTUNATE THAT SOMEONE DID NOT REAR END ME. HAD I BEEN ON THE EXPRESSWAY I WOULD PROBABLY BE DEAD BECAUSE CAR WOULD NOT GO. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134975August 31, 2005
STEERING:RACK AND PINION
ON SUN 8/28/05 I WAS DRIVING NORTH ON I69. JUST SOUTH OF EXIT 25 I WAS GOING TO PASS A RV. I CHECKED MY MIRRORS AND THOUGH IT WAS SAFE TO PASS, BUT I MISSED JUDGED THE CAR BEHIND ME AND HE WAS IN MY PASSING LANE. I JERKED BACK INTO MY LANE. WHEN STRAIGHTENING UP SOMETHING POPPED IN MY STEERING. AS A RESULT I WHEN SLIDING SIDEWAYS DOWN THE HIGHWAY. I FINALLY ENDED UP SLOWLY GLIDING DOWN THE GUARD RAIL. I COULD NOT STEER MY CAR. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10135011August 31, 2005
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
ON THE ALTERNATOR PLUG THERE IS THREE WIRES ONE WIRE BROKE OFF BY ITSELF AND IT HAS LEFT THE BATTERY LIGHT ON ALL THE TIME I DON'T FEEL I SHOULD HAVE TO GO AND GET THE NEW PLUG FOR THE ALTERNATOR IF IT IS DEFECTIVE AS WELL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135025August 31, 2005
SUSPENSION, TIRES, TIRES:TREAD/BELT
I PURCHASED NEW AN 2002 FORD FOCUS WITH A SERIOUS SUSPENSION PROBLEM. THE VEHICLE HAS WORN THROUGH TWO SETS OF TIRES UNEVENLY ON THE INSIDE OF THE TREAD. ONE SET HAD ACTUALLY WORN DOWN TO THE STEEL BELT BEYOND THE RUBBER CAUSING ITS FAILURE AT 18,000 MILES. THIS INCIDENT CAUSED DAMAGE TO THE FRONT WHEEL, WHICH HAD TO BE REPLACED. I HAVE HAD IT CHECKED BY A PROFESSIONAL AUTOMOTIVE ALIGNMENT SHOP, AND WAS TOLD IT WAS WELL WITHIN FORDS SPECIFICATIONS. AFTER CONTACTING FORD MOTOR COMPANY AND THEIR SPECIAL VEHICLE TEAM THEY BOTH SAID THERE WAS NOT ANYTHING THAT COULD BE DONE. I AM LUCKY THAT THE PROBLEM HAS NOT CAUSED A SERIOUS ACCIDENT WITHIN THE LAST 30,000 MILES AND TWO SETS OF TIRES. I FEEL THIS SAFETY OVERSIGHT IS DUE TO FORD AND ITS FAILURE TO PROPERLY ADJUST THEIR SUSPENSION PARAMETERS TO WORK PROPERLY ON OUR 2002 FORD FOCUS. REPLACED ONE FACTORY WHEEL, INSTALLED SUSPENSION CAMBER ADJUSTMENT PARTS, FOUR NEW TIRES AND HAD VEHICLE RE ALIGNED OUT OF FORDS FACTORY SPECIFICATIONS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135024August 31, 2005
POWER TRAIN:MANUAL TRANSMISSION
ONCE ON A 3 LANE EXPRESSWAY (7/29/05) AND ONCE ON A BUSY STREET (8/4/2005), THE STICK SHIFT DISCONNECTED ITSELF FROM THE TRANSMISSION LEAVING ME IN NEUTRAL THE FIRST TIME AND 1ST GEAR THE SECOND TIME. THE 2005 (245 MILES ON IT) FORD FOCUS LEFT ME IN A SITUATION WHERE I WAS A SITTING DUCK AND ALMOST GOT REAR ENDED THE FIRST TIME AND YELLED AT THE SECOND TIME. THE DEALER (FRONTIER FORD, SANTA CLARA, CA) RECONNECTED THE LINKAGE THE FIRST TIME IT WAS TOWED IN. IT FAILED AGAIN ON 8/4 AND WAS TOWED IN AGAIN. NOW THE CAR HAS BEEN SITTING AT THE DEALERSHIP SINCE 8/4/2005 AWAITING PARTS. THE DEALER SAID MY MANUAL TRANSMISSION CAR WAS NOT THE ONLY ONE TO EXHIBIT THIS FAILURE. THIS IS OBVIOUSLY A SAFETY HAZARD AND FORD IS DOING NOTHING TO FIX IT BUT TELL ME THAT THE CABLE ASSEMBLY IS ON ORDER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134707August 30, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY, ELECTRICAL SYSTEM:IGNITION
I HAVE A FORD FOCUS 2000, MY COMPLAINT IS I HAVE PUT NEW PARTS ON THIS CAR , A NEW ENGINE, FUEL PUMP, PARTS ON THE FRONT END AND A LOT MORE. PLUS MAKING A CAR PAYMENT. WHEN I TAKE IT TO THE FORD SHOP I DON'T LIKE THE WAY I AM TREADED. I STILL HAVE ALL MY RECEIPTS FOR MY CAR I FEEL FORD SHOULD CARE ABOUT THEIR CARS AND THE BUYERS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134733August 30, 2005
ELECTRICAL SYSTEM
THE SPEEDOMETER CONSISTENTLY WILL DROP TO ZERO WHILE DRIVING IN ALL TYPES OF CONDITIONS (HIGH SPEED TO LOW SPEED). THE ODOMETER WILL NOT MOVE WHILE THE SPEEDOMETER IS AT ZERO AND OFTEN WILL BLANK OUT. AN OBVIOUS SOUND DIFFERENCE IN THE RADIO IS ALSO NOTED WHEN THIS ALL OCCURS. BROUGHT IT INTO TEAM FORD TWO TIMES FOR THIS PROBLEM AND ALL THEY DID WAS REPLACE THE SPEED SENSOR WHICH DID NOT SOLVE THE PROBLEM. WAS TOLD THEY DON'T KNOW WHAT IT IS AND I WOULD BASICALLY HAVE TO DEAL WITH IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134762August 30, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
R.E. FORD FOCUS 2002 FUEL PUMP FAILURE [XXX] I WAS SITTING IN THE CAR WITH THE ENGINE IDLING WAITING TO PICK MY WIFE UP FROM WORK AT AROUND 5PM CST. AS SHE APPROACHED I TURNED OFF THE ENGINE AND EXITED THE VEHICLE SO SHE COULD DRIVE. UP TO THIS POINT WE HAVE LOVED OUR FOCUS BECAUSE IT HAS ALWAYS BEEN RELIABLE. WHEN SHE STARTED UP THE ENGINE, IT STARTED TO SHAKE. THE SHAKING BECAME PROGRESSIVELY WORSE AND THEN THE ENGINE STARTED TO SPUTTER. SHE TURNED OFF THE ENGINE AND WAITED A MINUTE AND THEN RESTARTED. THE SHAKING CONTINUED AT A LESSER INTENSITY SO SHE ATTEMPTED TO DRIVE THE VEHICLE. ABOUT 25 FEET LATER, IN THE MIDDLE OF BUSY OFFICE BUILDING ACCESS ROAD, THE ENGINE STALLED. SHE TRIED TO RESTART THE ENGINE TO NO AVAIL. IT SOUNDED LIKE THE ENGINE WAS NOT GETTING ANY FUEL. WE HAD A 1/4 OF A TANK. WE CHECK THE FUEL PUMP FUSE AND TRIED THE FUEL PUMP RESET SWITCH. THINKING THAT THE FUEL TANK INDICATOR MIGHT BE DEFECTIVE AND THAT THE CAR MIGHT BE OUT OF FUEL, MY WIFE HAD A CO-WORKER DRIVER HER TO A LOCAL GAS STATION TO GET GAS. ADDING GAS DID NOT RESOLVE THE PROBLEM AND THE FUEL TANK INDICATOR SHOWED THE ADDED FUEL. WHEN NONE OF THE QUICK FIXES WORKED, WE HAD THE VEHICLE TOWED TO APPLE VALLEY FORD IN APPLE VALLEY MINNESOTA FOR SERVICING. THEY IDENTIFIED THE FUEL PUMP AS THE CAUSE AND BECAUSE IT IS NOT COVERED BY THE 2000/2001 FOCUS "EXTENDED WARRANTY" FOR THE SAME PROBLEM, WE WILL HAVE TO PAY AROUND $600 TO REPAIR THE CAR. I AM FURIOUS ABOUT THE COST BUT MORE SO ABOUT THE DANGEROUS AND UNTENABLE SITUATION THIS DEFECT PUTS MY LIFE AND THE LIFE OF MY LOVED ONES. HOW COULD THE 2002 NOT BE INCLUDED? AFTER RESEARCH INTO THIS ISSUE, I AM ANGRY THAT OUR LIVES ARE NOT CONSIDER IMPORTANT ENOUGH TO FORD OR TO THE NHTSA. I SHUDDER TO THINK WHAT COULD HAVE HAPPENED IF THE ENGINE HAD STALLED ON THE FREEWAY. THERE ARE PLENTY OF RECENT COMPLAINTS ONLINE BY OTHER 2002 FOCUS CUSTOMERS WHO HAVE HAD TO REPLACE THEIR FUEL PUMPS MULTIPLE TIMES. *NM UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUAN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134456August 29, 2005
ELECTRICAL SYSTEM:IGNITION
THE KEY WAS STUCK IN THE IGNITION AND WOULD NOT START. I TRIED TO JIGGLE THE WHEEL, BUT CAR REFUSED TO START. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134599August 29, 2005
AIR BAGS
I WAS IN THE PASSENGER SIDE OF MY CAR WHILE MY BOYFRIEND WAS DRIVING IT. WE WERE GOING NORTH ON A CITY ROAD IN MISSISSAUGA ONTARIO CANADA, WHEN MY BOYFRIEND ATTEMPTED TO CHANGE LANES. HE LOOKED OVER HIS SHOULDER TO SEE HIS BLIND SPOT, BUT HADN'T REALIZED THE TRAFFIC IN OUR CURRENT LANE HAD SLOWED TO A STOP. HE TURNED BACK AROUND AND REALIZED THE TRAFFIC HAD BEEN HALTED, SO HE HIT THE BRAKES TO SLOW THE CAR. WITH NOT ENOUGH ROOM, WE HIT THE CAR IN FRONT OF US AT 5 KILOMETERS PER HOUR. FROM SUCH A SMALL NUDGE, THE AIRBAGS DEPLOYED, SMASHING MY WINDSHIELD, AS WELL AS MY FACE! I ENDED UP WITH A SLIGHT CONCUSSION, TYPE 2 WHIPLASH, AND MINOR BURNS TO MY FACE AND ARM. I FOLLOWED UP WITH PHYSIOTHERAPY, BUT MY NECK PAIN WILL NEVER GO AWAY. WE HAD THE WINDSHIELD REPLACED AND THE AIRBAGS RESET. NO DAMAGE WAS DONE TO THE FRONT OF THE CAR, OR THE REAR OF THE CAR OF THE OTHER VEHICLE.*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10134643August 29, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: THE CONTACT OWNS A 2000 FORD FOCUS WITH 22,000 MILES ON THE VEHICLE. THE CONTACT HAD TO REPLACE TWO AUTOMATIC TRANSMISSIONS. THE FIRST TRANSMISSION WAS REPLACED 9 MONTHS AGO WITH ABOUT 18,000 MILES. THE SECOND TRANSMISSION WAS REPLACED LAST WEEK. THE DEALERSHIP TOLD HER TO PAY $129.00 OR TRADE THE VEHICLE IN TO THE DEALERSHIP. SHE REFUSED TO PAY THE $129.00 AND SHE DID NOT WANT TO TRADE IN THE VEHICLE IN FOR ANOTHER FORD. SHE SENT AN E-MAIL TO FORD. AS OF RIGHT NOW THEY HAVE NOT GOTTEN HER E-MAIL. THE DEALERSHIP PROVIDED HER WITH A RENTAL CAR. HOWEVER ,THEY TOLD HER THAT IF SHE DID NOT COME AND PICKUP CAR SHE WILL HAVE TO START PAYING FOR THE RENTAL CAR. THE CONTACT TOOK VEHICLE TO DEALER ON AUGUST 22, 2005 ,AND THE DEALERSHIP PERFORMED RECALL REPAIRS THAT SHE WAS NEVER NOTIFIED ABOUT. THE DEALERSHIP TOLD HER THAT SHE KNEW HER CAR WAS A LEMON. HOWEVER, SHE BROUGHT HER CAR IN TOO LATE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134434August 28, 2005
FUEL SYSTEM, GASOLINE:DELIVERY, POWER TRAIN:MANUAL TRANSMISSION, SUSPENSION:FRONT:WHEEL BEARING, VEHICLE SPEED CONTROL:CRUISE CONTROL
IN MINNEAPOLIS 4/23/04 THE CAR STALLED IN STOP AND GO FREEWAY TRAFFIC AND TOOK A FEW MINUTES ON THE FREEWAY TO RE-START-MILEAGE THEN-APPROX 2317 R/O OPEN DATE R/O CLOSE DATE 9/21/04 10/05/04 THE FIRST 4 DATES ARE TRANSMISSION RELATED. INITIALLY THE CAR WOULD POP OUT OF 2ND GEAR WHILE SLOWING OR TURNING A CORNER 2/03/05 2/10/05 BEARINGS REPLACED 2/12/05 2/15/05 CRUISE INOPERABLE 3/15/05 3/23/05 TRANSMISSION REPLACED. 3/25/05 3/30/05 THIS IS A THROTTLE BODY REPLACEMENT ALL OF THESE REPAIRS WERE DONE UNDER WARRANTY. IN A FURTHER PAGE I DO NOT KNOW WHAT "OEM" MEANS SO HAVEN'T ANSWERED THAT QUESTION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134406August 27, 2005
POWER TRAIN:CLUTCH ASSEMBLY, ELECTRICAL SYSTEM:IGNITION, SEAT BELTS:FRONT:BUCKLE ASSEMBLY, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
I PURCHASED A BRAND NEW 2005 FORD FOCUS ZX4 IN DECEMBER OF 2005. UPON DELIVERY I NOTICED MY CAR HAD A HARD TIME STARTING AND THE WHOLE ENGINE WOULD SHAKE AND KNOCK. AFTER A MONTH I TOOK IT INTO THE DEALER AND THEY SAID THEY COULDN'T FIND A PROBLEM. THE CONDITION CONTINUED AND I TOOK IT IN AGAIN AND THEY COULDN'T FIND A PROBLEM BUT ASKED TO KEEP IT FOR AN OVERNIGHT START. I BROUGHT IT IN A FEW DAYS LATER SO THEY COULD KEEP IT OVER NIGHT AND THEY FOUND A BULLETIN BY FORD SAYING THEY KNOW THERE IS A HARD START PROBLEM BUT THEY DON'T KNOW HOW TO FIX IT. I THEN HAD TO HAVE THE DRIVER'S SEAT BELT REPLACED BECAUSE IT WOULDN'T UNLATCH OCCASIONALLY. I THEN HAD TO HAVE THE PASSENGER SIDE DOOR CASING REPLACED BECAUSE IT WAS DISCOLORED. THEN ABOUT A MONTH AND A HALF AGO I WAS DRIVING DOWN THE HIGHWAY AT 62 MILES AN HOUR AND MY CLUTCH WENT OUT AND MY CAR DIED IN THE MIDDLE OF THE HIGHWAY. I WAS ALMOST HIT BY ANOTHER CAR AND HAD TO WEIGHT IN 90 DEGREE WEATHER FOR 2 HOURS FOR A TOW TRUCK TO COME. MY CAR WAS TOWED TO FORD AND THEY SAID MY FLY WHEEL HAD CRUMBLED AND MY CLUTCH WAS BAD. IT TOOK THEM 9 DAYS TO REPLACE MY CLUTCH. A DAY LATER MY CAR WOULD NOT DOWNSHIFT WITHOUT GRINDING AND I HAD TO TAKE IT BACK TO THE DEALER. THEY SAID THAT THIS TIME THEY HAD TO REPLACE MY TRANSMISSION BECAUSE IT WAS RUINED AS WELL. TO THIS DAY MY CAR IS STILL IN THE SHOP AND HAS BEEN THERE FOR 32 DAYS JUST FOR THE REPLACEMENT OF THE TRANSMISSION. MY CAR IS ONLY 8 MONTHS OLD AND HAS BEEN IN THE SHOP FOR REPAIR OR DIAGNOSIS FOR A TOTAL OF 45 DAYS SO FAR. NEITHER WENDLE MOTORS OR FORD WILL REPLACE THE CAR SO I AM PERUSING A LEMON LAW CASE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134291August 26, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
DT: THE IGNITION SWITCH WILL NOT TURN WITH THE KEY IN. CALLER SAID IT WAS STICKING BUT TO IT WOULD NOT TURN AT ALL. UP UNTIL HOWEVER, SHE COULD FORCE IT AND IT WOULD WORK, THIS TIME SHE COULD NOT GET THE KEY TO TURN. SHE HAD THE PROBLEM FOR ABOUT A MONTH. IT STARTED WITHOUT WARNING AND KEPT GETTING WORSE UNTIL 08/26/2005. WHEN SHE TRIED TO START THE VEHICLE IT WOULD NOT TURN. DEALER AND MANUFACTURER HAVE NOT BEEN CONTACTED YET. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134300August 26, 2005
AIR BAGS:FRONTAL
I REAR-ENDED A VEHICLE IN FRONT OF ME AT A STOP LIGHT. MPH WAS LESS THAN 10. BOTH AIRBAGS DEPLOYED GIVING ME 2ND DEGREE BURNS TO MY HAND AND ARM RESULTING IN LOSS OF WORK FOR SEVERAL DAYS AND SCARRING. MY WINDSHIELD ALSO SHATTERED. THE VEHICLE THAT WAS HIT HAD NO DAMAGE. MY WAS VERY MINIMAL. MY AIRBAGS AND WINDSHIELD WERE REPLACED, BUT MY STEERING WHEEL WAS NEVER FIXED. WITH THE MANY NUMEROUS RECALLS ON THIS VEHICLE PLUS THIS INCIDENT, MY WIFE AND I FEEL UNSAFE IN THIS CAR.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10134301August 26, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
DT: THE CONTACT STATES AT ANY TIME THE IGNITION WILL NOT TURN IN HIS DAUGHTER'S VEHICLE. IF THE KEY WILL NOT TURN THE IGNITION THE VEHICLE WILL NOT START. THE CONTACT STATES HE HAS HAD THE VEHICLE REPAIRED. THE SERVICE DEALER EXTRACTED AND REPLACED THE IGNITION LOCK CYLINDER. THE SERVICE TECHNICIAN STATED THAT THIS WAS A DEFECTIVE PART IN THE FORD FOCUS AND IT WAS A COMMON PROBLEM THAT HAPPENED ALL THE TIME. THE CONSUMER ASKED IF THERE WAS A RECALL, AND THE SERVICE TECHNICIAN SAID NO, BUT HE SHOULD CALL NHTSA AND FILE A SAFETY COMPLAINT. THE CONSUMER FILED A COMPLAINT WITH THE FORD MOTOR COMPANY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134356August 26, 2005
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
BATTERY CABLE WAS LOCATED IN A WAY THAT CAUSED ABRASION AGAINST BATTERY CASE. WEAR BY THIS ABRASION CAUSED FAILURE OF THE INSULATION AND A SHORT CIRCUIT. THIS RESULTED IN TOTAL ENGINE AND ELECTRICAL FAILURE AND STARTED A SMALL, BRIEF ELECTRICAL FIRE OF THE CABLE INSULATION AND BATTERY CASE. THE INCIDENT OCCURRED ON A FREEWAY, AND PUT THE OCCUPANT IN SIGNIFICANT DANGER. VEHICLE WAS TOWED TO GARAGE. BATTERY AND BATTERY CABLE HARNESS ASSEMBLY WAS REPLACED. STATUS OF ALTERNATOR NOT YET AVAILABLE.*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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