Ford Focus Complaints

22,326 consumer complaints on file.

#10144659December 7, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
2003 FORD FOCUS WITH FAULTY IGNITION SWITCH. THE SWITCH WAS LOCK IN PLACED WITH NO HOPE OF TURNING THE KEY. AS THE SERVICE MANAGER AT OUR LOCAL DEALER EXPLAINED, THEY KNOW THAT THEY HAVE A PROBLEM WITH THE IGNITION SWITCH TUMBLER SET AS THEY HAVE REPLACED MANY OF THEM AND HAVE BEEN SENT A TSB ON REPLACING THEM WITH A BETTER ASSEMBLY MADE OF STEEL AS COMPARED TO THE ORIGINAL MADE OF POT METAL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144697December 7, 2005
STRUCTURE:BODY:TRUNK LID
DT: THE CONTACT STATED THE TRUNK WILL NOT LATCH. NO REPAIRS HAVE BEEN MADE AT THIS TIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144714December 7, 2005
ELECTRICAL SYSTEM:IGNITION
MY IGNITION LOCKED UP AND LEFT ME STRANDED FOR A FEW HOURS. I COULD BARELY PUT THE KEY IN, AND WHEN I DID GET IT IN, IT WOULD NOT TURN. IT CAUSED ME TO MISS 4 HOURS OF WORK. I CALLED A FORD SERVICE TECHNICIAN, AND HE TOLD ME THIS IS A COMMON PROBLEM WITH THE FOCUS. HOW COME THERE IS NOT A RECALL. I HAVE RESEARCHED THE ISSUE, AND IT SEEMS LIKE EVERYONE THAT OWNS A FORD FOCUS, HAS HAD THIS ISSUE HAPPEN TO THEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144612December 6, 2005
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
IGNITION KEY HAS BEEN LOCKING THE STEERING COLUMN AND WOULD NOT TURN TO UNLOCK THE STEERING COLUMN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144468December 5, 2005
AIR BAGS:SIDE/WINDOW
DT: THE CONTACT STATED THE DRIVER'S SIDE /CURTAIN AIR BAG DEPLOYED WITHOUT WARNING. THE VEHICLE WAS SITTING STILL AT THE DEALERSHIP. THE DEALER AND MANUFACTURER COULD NOT FIND THE CAUSE OF THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144483December 5, 2005
AIR BAGS:FRONTAL
DT: THE CONTACT'S VEHICLE WAS INVOLVED IN AN ACCIDENT. UPON IMPACT, THE AIRBAGS DID NOT DEPLOY. THE CONTACT AND HER HUSBAND SUSTAINED INJURIES. SHE HAD BROKEN RIBS, A BROKEN FOOT, AND A CUT ON HER HEAD. THE CONTACT'S HUSBAND HAD CUTS ON THE HEAD, A BROKEN BACK, AND HAD TO RECEIVE A BLOOD TRANSFUSION. THE AIR BAG LIGHT DID NOT APPEAR PRIOR TO THE ACCIDENT. THE CONTACT'S INSURANCE COMPANY PICKED UP AND IMPOUNDED THE VEHICLE. NO FURTHER ACTION HAS BEEN TAKEN. A POLICE REPORT WAS TAKEN AT THE SCENE. *AK UPDATED 05/04/06. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10144411December 4, 2005
ELECTRICAL SYSTEM:IGNITION
IGNITION DEFECT. IGNITION MECHANISM FAILED - KEY WILL NOT TURN MOVE OR ENGINE OVER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144378December 3, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
MY SON TOOK THE CAR TO LOWE'S AND WHEN HE CAME OUT OF THE STORE THE KEY WOULD GO IN BUT WOULD NOT TURN. UPON MY INVESTIGATION THE PARTS GUY AT MIKE BASS FORD TOLD ME THAT THEY GET 2-3 FOCUS'S A WEEK IN FOR THE SAME PROBLEM, THE IGNITION TUMBLER IS A WHOPPING $86 AND SOME CHANGE PLUS LABOR, PLUS TOW. THAT IS OUTRAGEOUS!*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144331December 2, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
DT: CONTACT STATED THERE WAS A NAIL IN THE FRONT PASSENGER'S TIRE. UPON REPLACEMENT OF THE TIRE THE DEALER FOUND THAT THE FRONT PASSENGER COIL SPRING BROKE. THE DEALER REPLACED THE FRONT PASSENGER COIL SPRING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144174December 1, 2005
POWER TRAIN:MANUAL TRANSMISSION
AFTER STOPPING AT A STOP LIGHT I WAS SHIFTING THROUGH THE GEARS ON MY MANUAL TRANSMISSION AND WHEN I WENT TO SHIFT IN TO 2ND GEAR, I MISSED 2ND AND ACCIDENTALLY WENT INTO 4TH BUT REALIZED IT BEFORE LETTING OFF THE CLUTCH, IT THEN GOT STUCK AND WOULD NOT MOVE FROM THAT GEAR. I COULD NOT GET ANYWHERE TO GET IT FIXED SO I WAS FORCED TO SIT ON THE SIDE OF A MAJOR ROAD IN 20 DEGREE WEATHER FOR MORE THAN 45 MINUTES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144050November 30, 2005
UNKNOWN OR OTHER
BOUGHT A BRAND NEW CAR WITH 07 MILES ON IT. AT 9,000 MILES, ONLY THREE MONTHS AFTER THE VEHICLE WAS PURCHASED IT BEGAN TO HAVE MAJOR PROBLEMS. REPEATEDLY RETURNED VEHICLE TO THE DEALERSHIP WHERE IT WAS PURCHASED, BUT WAS GREETED WITH REFUSAL TO FIX THE VEHICLE AND POOR CUSTOMER SERVICE ISSUES. WAS GIVEN FAULTY/DEFECTIVE REPLACEMENT VEHICLES AS PART OF WARRANTY WHEN CAR WAS NOT DRIVABLE AND UNDERGOING REPAIRS. FORD REFUSED TO FIX VEHICLE AT ONE POINT, AND NEW DEALERSHIP WAS INVOLVED. NEW DEALERSHIP VERIFIED PROBLEMS OCCURING, BUT WERE UNABLE TO DIAGNOSE AND/OR FIX VEHICLE. REFUASAL UPON FORD MOTOR COMPANY TO BUY BACK AND/OR REPLACE THE VEHICLE WITH A NEW VEHICLE. EIGHTEEN MONTHS LATER, FILING A LAWSUIT AGAINST FORD MOTOR COMPANY WITH THE TEXAS LEMON LAW AT MY OWN EXPENSE IN ORDER TO FIND RESOLUTION TO THE PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144051November 30, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION CYLINDER HAS FAILED TWICE SINCE I BOUGHT THE CAR IN 11/02. THE CAR IS A 2003 FORD FOCUS. THE IGNITION CYLINDER FREEZES AND PREVENTS THE CAR FROM STARTING. I HAVE HAD THIS CYLINDER REPLACED TWICE IN ONE YEAR. THE FIRST TIME ON 11/6/04 AND THE SECOND TIME IN 11/27/05. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144084November 30, 2005
STRUCTURE:BODY:DOOR
DT: CONTACT STATED THE PASSENGER'S SIDE DOOR WILL NOT UNLOCK .ALSO, THE BACK PASSENGER'S DOOR WILL NOT UNLOCK. VEHICLE WAS TAKEN TO THE DEALERSHIP TO BE CHECKED. SHE WAS TOLD THAT THE VEHICLE WILL NEED TO BE TAKEN TO A BODY SHOP TO FIX THE DOORS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143918November 29, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
RECEIVED FORD RECALL # 05S27 EARLY IN 2005. CALLED LOCAL FORD DEALER TO SCHEDULE AN INSPECTION/REPAIR. PARTS WERE BACK-ORDERED ( STATED BY SERVICE WRITER). BEGAN EXPERIENCING DIFFICULTY WITH REAR DOORS LATCHING AND LOCKING DURING PERIOD OF WAITING FOR PARTS. IN LATE JULY, WHILE OPERATING POWER DOOR LOCKS, AN ELECTRICAL FUSE BLEW. IT WAS DETERMINED BY AN INDEPENDENT REPAIR PERSON THAT DUE TO EXCESSIVE CORROSION TO LATCH/LOCK MECHANISM (ALL ONE UNIT), THIS WAS CAUSING AN EXCESSIVE AMPERE DRAW, THUS CAUSING THE FUSE TO BLOW. AUG. 3, 2005 HAD VEHICLE SERVICED AT PRINCE FREDERICK FORD IN PRINCE FREDERICK, MD. CALLED APPROX. 2 HRS LATER TO STATE VEHICLE WAS COMPLETE AND THE DOOR LATCHES WERE FOUND TO PASS INSPECTION. WHEN VEHICLE WAS TAKEN TO SHOP, POWER DOOR LOCKS WORKED. WHEN RETURNED, THE FUSE WAS BLOWN. WHEN I INQUIRED ABOUT THE POWER DOOR LOCKS IN REGARDS TO THE EXCESSIVE CORROSION, THE SERVICE MANAGER TOLD ME THE TWO ITEMS WERE NOT RELATED. TWO SEPARATE UNITS ENTIRELY. THIS IS NOT CORRECT. THE DOOR LATCH AND LOCK IS THE SAME UNIT. I DID NOT FEEL AS IF THE RECALL WAS PERFORMED CORRECTLY AS THEY PROVIDED ME WITH INACCURATE INFORMATION AND WERE NOT WILLING TO INVESTIGATE FURTHER. I PHYSICALLY SHOWED THE SERVICE MANAGER MY CONCERNS ON THE CAR AND POINTED OUT THE EXCESSIVE AMOUNT OF CORROSION THE DOOR. HE STATED THERE WAS NOTHING MORE THE DEALER WAS WILLING TO DO. ON MONDAY 11/28/05, I FILED A COMPLAINT WITH FORD CUSTOMER CARE DEPT. THEY FILED THE COMPLAINT BUT WERE UNWILLING TO RE-EVALUATE MY VEHICLE FOR POSSIBLE ERRORS IN DIAGNOSIS OR PROVIDE A SECOND OPINION FROM A DIFFERENT FORD SERVICE CENTER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145329November 29, 2005
EQUIPMENT:APPLIANCE:AIR CONDITIONER
2001 FORD FOCUS WORE THROUGH AN AIR CONDITIONING HOSE. *TS ***NO ANSWER REQUIRED*** THE CONSUMER STATED THE AIR CONDITIONING HOSE WAS DESIGNED POORLY. IT HANGS DOWN BETWEEN THE FRONT TIRES AND IF THE TIRES COME UP AGAINST A CURB, IT SMASHES THE HOSE INTO THE ALTERNATOR PULLEY. NOT ONLY THAT, IF THE HOSE BREAKS, IT LEAKS OIL AND THEN A BELT HAS TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143790November 28, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
I WAS DRIVING ON A HIGHWAY AND TURNED ON CRUISE CONTROL GOING UP A HILL. WHEN THE CAR CLEARED THE HILL, IT CONTINUED TO ACCELERATE PAST THE SET POINT (PROBABLY 65 MPH). AT 70-75 MPH I BECAME ALARMED AND HIT THE OFF BUTTON TO DISENGAGE CRUISE CONTROL, BUT THE CAR CONTINUED TO ACCELERATE. I THEN HIT THE BRAKES LIGHTLY, THINKING THIS WOULD DISENGAGE CRUISE, BUT IT DID NOT AND THE CAR CONTINUED TO ACCELERATE TO ABOUT 80 - 85 MPH, AT WHICH POINT I TURNED OFF THE ENGINE AND COASTED TO A STOP ON THE SHOULDER. I THEN RE-STARTED THE CAR 2-3 TIMES, AND EACH TIME, THE ENGINE IMMEDIATELY WENT TO VERY HIGH RPM, SO I SHUT IT DOWN QUICKLY. I HAD THE CAR TOWED TO A DEALERSHIP WHERE I LIVE, AND THE NEXT DAY THE SERVICE MANAGER HAD THE SAME EXPERIENCE: CAR REVVED VERY HIGH AND HE SHUT IT DOWN QUICKLY. THE SECOND TIME HE TRIED IT, THE BATTERY WAS DEAD. WHEN I SPOKE TO THE SERVICE MANAGER THIS MORNING, HE TOLD ME THAT THE CRUISE CONTROL ACTUATOR HAD BECOME "TURNED AROUND" AND THAT THIS HAD KINKED THE CRUISE CONTROL CABLE, PREVENTING IT FROM RETURNING THROTTLE CONTROL TO THE GAS PEDAL. THERE HAVE BEEN TWO RECALLS ON 2000 FORD FOCUS VEHICLES RELATED TO THE CRUISE CONTROL SYSTEM (NHTSA CAMPAIGN ID NUMBERS 99V346000 AND 00V302000), BUT APPARENTLY NEITHER APPLIES TO MY PARTICULAR VIN, WHICH IS [XXX]. THIS OBVIOUSLY COULD HAVE TURNED OUT VERY DIFFERENTLY HAD I BEEN DRIVING IN HEAVY TRAFFIC OR HAD I NOT THOUGHT TO SIMPLY SHUT THE ENGINE OFF, AND I VIEW IT AS A VERY SIGNIFICANT SAFETY HAZARD FOR THIS VEHICLE. I HOPE THAT YOU WILL INITIATE AN INVESTIGATION, AS THIS FAILURE COULD EASILY HAVE FATAL CONSEQUENCES. *JB UPDATED 07/17/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143850November 28, 2005
SEAT BELTS:FRONT:RETRACTOR
SEAT BELT DOES NOT STAY SNUG AROUND MY BODY WHILE BUCKLED, BECOMES LOOSE AND DOES NOT TAKE UP ANY OF THE SLACK. WHEN THE SEAT BELT IS UNBUCKLED IT DOES NOT RECOIL, JUST LAYS THERE LIKE A DEAD SNAKE. I HAVE TO FEED THE SEAT BELT BACK INTO THE SEAT BELT TIER TO AVOID SLAMMING THE DOOR ON THE SEAT BELT. THIS SEAT BELT MALFUNCTION OCCURRED ON THE DRIVERS SIDE FRONT SEAT. I HAD TO PAY $216 DOLLARS TO GET IT FIXED, THE DEALERSHIP WAS NOT WILLING TO COVER ITS SAFETY EQUIPMENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143727November 27, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
KEY WOULD NOT TURN IN THE IGNITION SWITCH. DEALERSHIP STATED THAT THE IGNITION LOCK CYLINDER WAS BROKEN DUE TO WEAR AND TEAR AND COLD WEATHER. DEALERSHIP REMOVED BROKEN CYLINDER AND INSTALLED NEW IGNITION CYLINDER IN MARCH 2003. PROBLEM HAS RECURRED NOVEMBER 2005. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143730November 27, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AT AROUND 35,000 MILES MY FATHER NOTICED A GRINDING NOISE ON THE FRONT OF HIS FOCUS. THINKING THAT IT WAS THE SCREECH OF A WARNING INDICATOR HE PARKED THE VEHICLE UNTIL HE COULD HAVE ME LOOK AT IT. BOTH FRONT ROTORS WERE SEVERELY GROUND DOWN WITH THE LEFT INSIDE PAD BEING TOTALLY DOWN FLUSH WITH THE METAL. THIS SHOULDN'T BE NORMAL WEAR. BACK BRAKES SHOWED SIGNS OF NORMAL IF NOT LESS THAN NORMAL WEAR. THIS SHOULD NOT BE NORMAL WEAR AND TEAR ON A VEHICLE WITH THIS FEW MILES ON IT. I HAD TO REPLACE BOTH ROTORS PREMATURELY. WE WILL KEEP THE OLD PARTS FOR THIRTY DAYS IN CASE THEY ARE NEEDED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143736November 27, 2005
ELECTRICAL SYSTEM:IGNITION
I HAVE A 2000 FORD FOCUS, AND WOULD LIKE TO MAKE A COMPLAINT ABOUT THE IGNITION SWITCH LOCKING UP AND PREVENTING THE CAR FROM TURNING ON. I RESEARCHED THIS, AND IT IS A COMMON PROBLEM AMONG FOCUS OWNERS. FORD MAY SAY THAT THIS IS NOT A SAFETY CONCERN, BUT BEING THE FATHER OF A 3 MONTH OLD BABY, I STRONGLY DISAGREE. LUCKILY, THE IGNITION LOCKED UP IN OUR DRIVEWAY. WHAT IF THIS WERE TO HAPPEN IN THE MIDDLE OF NOWHERE, DURING THE WINTER. NOW, THAT IS MY SAFETY CONCERN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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