Ford Focus Complaints

22,326 consumer complaints on file.

#11567565January 24, 2024
ENGINE
I bought this car a few months ago with no problems from a used car dealership in Kentucky. A few days later the check engine light came on and the turbo was not working. Turbo was replaced and the vacuum lines were found to be full of oil and rubber causing the waste gate actuator to not release vacuum which in turn burnt up the turbo. It's been about 1,000 miles and now I getting an underboost code while driving of P0299. The turbo appears to be failing again. I have found more rubber and oil in the vacuum lines along with buildup inside the vacuum pump. This appears to be coming from the wet rubber belt inside the engine. I have stopped driving it while waiting on the oil pump wet belt recall. The turbo failure is related directly to this problem with the oil pump belt due to clogging up the vacuum pump and vacuum lines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567667January 24, 2024
POWER TRAIN
My check engine light came on and I took it to oreily to read the codes. It stated O2 sensor. Had it replaced immediately. Light went off for 2 weeks. I've notice my car having a lack of power but I thought it was due to the cold negative temperatures. Last few days the light came back on and I tried driving in D gear and my car would not move. It went in reverse. Transmission fluid was LOW. Had it filled and the next day it was back low. At this point I already had an appointment to get the TCM replaced (experienced all symptoms including lack of power, no start, engine light on). since there is a warranty extension and I was finally able to get in after waiting a few months. I called when I received the letter back in September of 2023 and was told by multiple dealers that they were booked and I would get a call back after giving them my name and number. Dropped my car off today at the dealer and as I pulled in my car stopped moving and I got an emergency message stating to stop the car and that the transmission was over heating. Wait 5 minutes until it cools. Keys were given to the workers and I get a call stating that I need a new clutch and that's the code they got back from the transmission. They also stated that warranty won't cover since I'm over the mileage and date. Had I received an initial letter about the warranty I could have had this situation resolved and a vehicle to drive. Im now stuck with the cost and just found out that I can't get it covered. My family's safety was put at risk because I was not made aware of this problem since I never received a letter and I assumed my car was reacting to its environment. My car has always had a lack of power when taking off from breaking or not driving in D when I first press the gas. I've received a letter about the transmission before and it's shuddering, lack of power and other symptoms, and assumed it was just that. Nothing to do with the clutch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567435January 24, 2024
POWER TRAIN
The contact's father owns a 2015 Ford Focus. The contact stated that while his father was driving at an undisclosed speed, the vehicle shifted out of gear into neutral. The contact's father pulled over and waited before restarting the vehicle. There was an unknown warning message displayed. Additionally, the contact stated that the vehicle intermittently did not start as needed. The vehicle was taken to a local dealer where it was diagnosed that the PCM was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact stated that the vehicle failure was associated with Customer Satisfaction Program: 14M02 (Vehicle equipped with DPS6 Automatic Transmission) however, the manufacturer declined to cover the cost of the repairs. The failure mileage was approximately 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567450January 24, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at various speeds, the transmission was slipping. An unknown warning light was illuminated. Additionally, the vehicle failed to respond while driving and depressing the accelerator pedal. The vehicle was taken to an independent mechanic, where an unknown repair was performed; however, the failure recurred. The vehicle was taken to the dealer several times, and the transmission clutch was replaced, and unknown repairs were performed. Additionally, the contact stated that while on vacation on an island, the vehicle was started, but the vehicle failed to shift into gear. The vehicle was towed to a dealer, where it was diagnosed that the TCM had failed and needed to be replaced. The vehicle was then towed to a second dealer, Larson Ford (1150 Ocean Ave, Lakewood, NJ 08701), where the same assessment was made and the TCM was replaced; however, the failure persisted. The manufacturer was notified of the failure, and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567240January 23, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while attempting to drive uphill, the vehicle failed to properly shift gear as intended. The vehicle was taken to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The contact stated that the vehicle had previously been repaired twice under warranty however, the vehicle no longer fell under the criteria for repair under warranty. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567264January 23, 2024
ENGINE
I acquired the Ford Focus 2017 from Envision Toyota in Milpitas, California, in November 2022. In August 2023, the vehicle experienced an engine failure at 53,000 miles. Subsequently, the car was at the Ford dealership for an extended period until the engine replacement was completed by the end of October 2023. Upon retrieving the car on [XXX], 2023, I encountered various issues, including coolant leakage, problems with coolant pressure, braking issues (resulting in extensive vibrations), and the engine stalling in traffic. While the coolant problem was eventually resolved after four additional visits to the dealership, involving adjustments to pressure, replacement of thermostats, sensors, and the cooling reservoir, the persistent issues with the engine stalling and braking were not addressed, even after multiple extended visits to the dealership. Despite having the car for several weeks during each visit, the problems persisted. We retrieved the car before Christmas and reported the ongoing issues to the dealership, but due to international travel plans, I was unable to return the car for further inspection. We have returned from our travels on [XXX] 2024. On [XXX], 2024, my son was driving to the gym with friends when, while in a central left turn lane to enter the gym, the engine failed again. Unfortunately, another vehicle approaching from the right side collided with him, while he was stationary, resulting in the total loss of the car. In November 2023, I initiated a case with Ford, requesting them to repurchase the vehicle due to numerous safety concerns, and the case number is [XXX]. Despite reporting issues to both Ford and the dealership (which was able to reproduce them), resolution has been delayed, and Ford seems to be procrastinating in addressing the situation. It is crucial to note that the Ford Focus SE 2017 model appears to have inherent issues with gaskets, and it appears that Ford may be concealing these concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11567319January 23, 2024
ENGINE, POWER TRAIN
Good Morning, I hope you are having an amazing day , I first financed this car in 2018 but the car was made in 2017. I searched my vin number to see if my car was a part of the recall list and was not. I have been getting a code P1450 since about 40,000 miles, my car has been stalling upon acceleration since I got it. and I had the part replaced, a year and a half later the code popped up again and I got the part repaired and still the same issues, after the part has been repaired as well as a PCM issue is now happening. My car shudders between the 1 and 2 on the acceleration , this has been happening since I got the car but the salesman told me that this was not an issue and it was normal for the fords to do this. I have been having issues with my car starting up in the mornings mainly a lag in the ignition. I believe my car should have been a part of that list but was not. Please investigate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566924January 22, 2024
STEERING
The contact owns a 2015 Ford Focus. The contact stated that while driving at an undisclosed speed, the power steering became inoperable. The contact stated that the steering wheel had seized. The contact stated that the failure occurred during freezing temperature; however, after approximately 45 minutes, the vehicle warmed up and regained power steering functionality. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 89,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566955January 22, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
While driving 70mph on the highway my oil pressure light came on and I loss all power to my engine. I tried pressing the brakes and nothing happened. I lost ability to accelerate and then the brakes got hard and locked up so therefore lost ability to stop. I was able to coast off of an exit off the highway and had to try to not cause an accident until my car finally coasted to a stop. I had it towed to Portage ford in Portage Wisconsin and they told me that there is an advance notice recall but would not diagnose my car. They told me that they cannot do anything because the recall is just an advance notice and they are unable to open a repair order on it. They told me that because they could not open a repair order they could not verify that it was in fact the recall and told me that I would need to purchase a new engine completely. My oil had been recently changed and the oil levels were checked and they were good as well as the consistency. The recall is exactly word for word what happened but they told me the engine would be $6,000 and the labor would be 25 hours and likely another $6,000 so they qualified my vehicle as a total loss and that they wouldn't be able to give me more than $1,000 for my trade in. They said the Kelly blue book value was only a little under $8,000. My vehicle has a little over 50,000 miles on it only and was just out of powertrain warranty by maybe a month or two. This forced me into having to purchase a new car. They told me that if they found that it was related to the recall once they were able to open a repair order they would cut me a check for $5,000 because my car is obviously worth more than $1,000. I had just replaced the battery, front brakes and tires. No body damage or interior damage that would qualify the vehicle as lower trade in value. I bought it brand new and only owed $1,641on it and it would have been paid off completely. This is CLEARLY the recall but they refused to acknowledge it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566998January 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Focus. The contact stated while driving 30 MPH, the low oil pressure warning light illuminated, and the vehicle failed to exceed 30 MPH while depressing the accelerator pedal. The message "Engine Fault - Service Engine Now" was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The mechanic advised the contact to drive to the nearby residence, and to tow the vehicle to the dealer from the residence to the dealer. The vehicle was driven to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the oil pump drive belt was degraded and there were rubber fragments inside the oil, resulting in loss of oil pressure, and engine and turbo charger failure. The dealer determined that the oil pump drive belt, the engine, and the turbo charger needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer informed the contact that she could repair the vehicle at her own expense and then be reimbursed. The failure mileage was approximately 134,752.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567005January 22, 2024
POWER TRAIN, ENGINE
The contact owns a 2018 Ford Focus. The contact stated that while attempting to drive from a complete stop, the vehicle shut off inadvertently. The contact was able to restart the vehicle. The contact stated that the failure had been recurring while driving from a complete top. Additionally, the contact stated that while driving uphill and depressing the accelerator pedal, the vehicle shuddered and hesitated to respond. There was an abnormally loud sound coming from the engine. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the failure was related to the powertrain system. The mechanic referred the contact to the dealer. An unknown dealer was notified of the failure and informed the contact that she would be charged a diagnostic fee. The contact declined to pay the diagnostic fee. The vehicle was not diagnosed or repaired. The contact related the failure to an unknown recall. The manufacturer was not notified of the failure. The failure mileage was approximately 76,890.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567024January 22, 2024
POWER TRAIN
The dual power clutch has gone out in my vehicle, this causes the transmission to overheat and the vehicle cannot move. I’ve experienced this a couple times with my children in the car, on a mountain, and had to be pushed off the road where we were stranded for hours. I had to pay $700 for a tow and getting the transmission fluid changed, which did not solve the problem. I couldn’t afford to pay the car payment as I couldn’t use the car for transportation to and from work and had to pay mechanical bills. I’ve contacted the dealership and initially they said they’d take a complaint but when I made it there, they turned me away and told me to call Ford. I called Ford and they told me to go to the dealer. Neither of them would take a complaint. It’s $150 just for them to look at the car and confirm the problem, however the part doesn’t exist to fix it and I was told it could be til 2025 before it could be fixed as they aren’t making that part. The part would be covered under warranty but it’s not guaranteed that they’ll be able to get it. The transmission light came on right after purchasing the vehicle and I called the dealer to have it looked at but because the light went back off before I made it there, it wouldn’t be covered under warranty. Ford had a lawsuit for something similar to this and I was never notified. My car is at risk of repossession, I’m still paying on it and I can’t even use it. It won’t make it 3 miles at this point. I’m not the only one who’s experiencing this and there’s no solution but there’s no recall either. The car will just stop in the middle of the road and it won’t move, leaving you stuck in the line of oncoming traffic on the interstate and you can’t even pull it over. It won’t move once it’s in that state. Ford will not doing anything about it. I’ve contacted the attorney general at this point and I don’t know what else to do. We luckily were not hit but we were stranded for hours.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566830January 21, 2024
POWER TRAIN
Transmission failure, car seized on freeway going 75mph and almost lost control and crashed. Car is locked in park and inoperable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566861January 21, 2024
FUEL/PROPULSION SYSTEM
My gas tank system my engine light came on so I took my vehicle to the nearest auto zone to put on the machine and it popped up a code for a canister purge valve piece. My safety was put at risk because it was messing with my gas can’t fill my take up so I can get stranded really quick especially if I’m far from a gas station that offers my gas which is E85. No it haven’t I tried but ford claim they didn’t see no recalls in my vehicle but I have pics from other ppl of the recalls .my engine light came on I don’t remember the date but it was a while ago still didn’t get it checked out yet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566654January 20, 2024
UNKNOWN OR OTHER
I'm having problems with transmission and clutch fracture
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566662January 20, 2024
UNKNOWN OR OTHER
The car has issues with the transmission in changing gear. Error messages transmission over heating. The transmission over resets.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566664January 20, 2024
ENGINE
while driving on the freeway the engine became noisy. I pulled to the shoulder , the brakes hardly worked. I talked to a friend who advised me to drive home . At home I noticed that the oil warning light was on ,engine running. Oil level was checked ,was full. Engine was replaced at a ford dealership and returned to service on 23sep2021 at great expense to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566700January 20, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Two weeks after an oil change (not by Ford) my 2016 Ford Focus 5dr EcoSport engine lost power climbing a hill outside my home. On inspection two mechanics told me it needed a new engine. $8000 for me to pay. The local Ford dealer replaced the engine and gave me a 3yr unlimited mileage warranty. No symptoms prior to the failure, now that is a recall (Campaign/NHTSA#23S64/23V905) I would like Ford to reimburse all of us who are out of pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566516January 19, 2024
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that when her son started the vehicle, the check engine warning light illuminated. The contact stated that while her son was driving at an undisclosed speed, the RPM increased; however, the vehicle failed to accelerate as intended. The contact's son immediately parked the vehicle. The vehicle was towed to the dealer where it was diagnosed with a failed tube assembly and a failed clutch assembly. The contact was informed that the clutch assembly and tube assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,834.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566549January 19, 2024
ENGINE
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle suddenly shut off. After restarting the vehicle, the check engine warning light remained illuminated before the vehicle stalled again. The vehicle was eventually towed to the local dealer who diagnosed that the engine was faulty, and the engine long block and turbo charger needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 66,533.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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