Ford Focus Complaints

22,326 consumer complaints on file.

#10252532December 22, 2008
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2001 FORD FOCUS. WHILE DRIVING BETWEEN 5-10 MPH, THE ENGINE SHUT OFF WITHOUT WARNING. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO THE DEALER FOR REPAIR. THE DEALER STATED THAT THE FUEL PUMP NEEDED TO BE REPAIRED. THE CONTACT PAID FOR THE REPAIR. HE DISCOVERED A RECALL FOR THE FUEL PUMP, BUT THE DEALER DID NOT INFORM HIM OF THE RECALL. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252593December 22, 2008
ELECTRICAL SYSTEM:IGNITION
I HAVE A 2004 FORD FOCUS WHOSE IGNITION SWITCH WENT OUT AND HAD TO BE REPLACED. THIS COST ME A COUPLE HUNDRED DOLLARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252454December 21, 2008
ELECTRICAL SYSTEM:IGNITION
KEY IS STUCK IN THE IGNITION. IT HAPPENED SUDDENLY, WITH NO PRIOR WARNING OF IMPENDING PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252336December 20, 2008
ELECTRICAL SYSTEM:IGNITION
I HAVE A 2001 FORD FOCUS AND AS I WAS LEAVING WORK ONE DAY, I WENT TO START MY CAR AND THE KEY WOULDN'T FIT IN THE IGNITION. AFTER I WAS FINALLY ABLE TO PUT MY KEY IN IT WOULD NOT TURN. I HAD TO CALL FORD AND THEY TOLD ME THAT THIS IS COMMON WITH FORD FOCUS' AND TOLD ME TO HAMMER IN MY KEY BECAUSE A BARREL WAS DEFECTIVE IN THE IGNITION. I HAMMERED IN MY KEY AND WAS ABLE TO START MY CAR; HOWEVER, THIS IS AN ONGOING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252257December 19, 2008
ELECTRICAL SYSTEM:IGNITION
2001 FORD FOCUS IGINITION KEY DOES NOT TURN TO START VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252210December 18, 2008
ENGINE AND ENGINE COOLING
PURCHASED CAR IN SEPTEMBER 2008 AND IT HAS SINCE DIED WHILE DRIVING THREE TIMES IN LESS THAN THREE MONTHS. LAST TIME CAR DIED, SO FAR, WAS ON A BUSY ROUTE AT A BUSY INTERSECTION WITH OUR TWO TODDLERS AND NEWBORN IN THE BACKSEAT. THERE ARE NUMEROUS OTHER PEOPLE WITH SAME PROBLEM OF CAR JUST DYING WHILE BEING DRIVEN. WHEN WILL THIS GET THE PROPER ATTENTION IT NEEDS BEFORE SOMEONE IS INJURED OR EVEN KILLED BEFORE IT'S ACTUALLY DEALT WITH. NO DEALERSHIP OR MECHANIC CAN FIGURE OUT WHAT'S WRONG WITH THE CAR. HAD WE KNOWN THIS, WE WOULD HAVE NEVER PURCHASED THIS CAR. WE PURCHASED IT SOLELY ON THE FACT IT WAS ABLE TO HAVE OUR THREE CHILDREN IN THE BACKSEAT AND IT HAD SO FEW MILES, 65K. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252070December 17, 2008
ELECTRICAL SYSTEM:IGNITION
KEY WON'T TURN IN IGNITION! YOU CAN PLACE THE KEY AND THE SPARE KEY, IN THE IGNITION AND IT WILL NOT TURN. LOOKED UP ONLINE AND FOUND WEBSITE THAT STATED THIS IS A VERY COMMON PROBLEM. OUR KEY HAS TO STAY IN THE IGNITION BECAUSE YOU CAN NOT TAKE IT OUT. VERY DISAPPOINTED THIS IS A SAFETY NOT RECALL ! MY WIFE AND CHILDREN CAN BE STRANDED IN FREEZING WEATHER ! ALSO VERY EXPENSIVE TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252084December 17, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHEN THE CONTACT REMOVES AND RE-INSERTS THE KEY FROM THE IGNITION, THE IGNITION LOCKS. HE WAS UNABLE TO START THE VEHICLE AND IT WAS TOWED TO THE DEALER. HE IS IN THE PROCESS OF HAVING THE IGNITION CYLINDER REPLACED. THE MANUFACTURER STATED THAT THEY WOULD NOT PROVIDE FINANCIAL ASSISTANCE BECAUSE HIS VEHICLE EXCEEDED THE WARRANTY. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251954December 16, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHILE BACKING OUT OF THE DRIVEWAY, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL BUT THE VEHICLE DID NOT MOVE. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO THE AUTHORIZED DEALER FOR INSPECTION. THE FAILURE WAS RELATED TO THE BRAKE SHOE MATERIAL SEPARATING FROM THE SHOE, WHICH RESULTED IN THE WHEEL LOCKING. THE VEHICLE WAS REPAIRED. UPDATED 1/26/09 *CN UPDATED 01/26/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251976December 16, 2008
ELECTRICAL SYSTEM:IGNITION
I OWN A 2002 FORD FOCUS. I REPLACED THE IGNITION ON 1/16/07 WHEN I HAD 51,910 MILES. I NOW HAVE $80,000 MILES AND THE IGNITION IS LOCKING UP AGAIN. I WAS STRANDED AT WORK AND MY 18 YEAR OLD SON IS NOW USING THE CAR AND I DON'T WANT HIM GETTING STRANDED IN FLINT MICHIGAN. FORD MOTOR COMPANY IS AWARE OF THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251778December 15, 2008
STEERING, SEAT BELTS
THE IGNITION ON MY 2004 FORD FOCUS HAS LOCKED UP IN THE PAST AND I HAVE BEEN ABLE TO UNLOCK IT WITH A LITTLE JIGGLING OF THE STEERING WHEEL. LAST NIGHT WAS NOT THE SAME. AFTER TRYING FOR 20 MINUTES, IN 20 DEGREE WEATHER, WITH MY 4 YEAR OLD WITH ME, I HAD TO CALL A TOW TRUCK. THEY HAD TO TOW IT TO A FORD DEALERSHIP. AFTER RESEARCHING THIS PROBLEM, I AM SHOCKED TO SEE THE AMOUNT OF PEOPLE THAT HAVE HAD THIS SAME ISSUE ON THE FOCUS, AMONG OTHER FORD MODELS. SOMETHING NEEDS TO BE DONE TO GET THIS FIXED. I AM GLAD I WAS 10 MILES FROM HOME RATHER THAN OVER 50. IT IS THESE TYPES OF ISSUES THAT DON'T GET RESOLVED THAT CAUSE CONSUMERS TO NOT PURCHASE ANOTHER FORD VEHICLE. ALSO, 2 OF MY 3 BACK SEATBELTS DON'T WORK ANYMORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251867December 15, 2008
ELECTRICAL SYSTEM:IGNITION
MY IGNITION HAS LOCKED UP ON MY 2003 FORD FOCUS, I AM CURRENTLY IN THE PROCESS OF GETTING IT FIXED. IT STARTED ABOUT 3 WEEKS AGO AND SLOWLY HAS GOTTEN WORSE. MY CAR HAS NOT STARTED IN A WEEK. I CANNOT GET TO WORK ON MY OWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251887December 15, 2008
ELECTRICAL SYSTEM:IGNITION, STEERING
MY CAR REFUSES TO START. YOU CANNOT TURN THE IGNITION SWITCH TO GET IT TO COME ON. AFTER SEARCHING THE INTERNET I SAW DOZENS OF COMPLAINS FROM PEOPLE HAVING THE SAME PROBLEM. I SIMPLY CANNOT AFFORD TO MAKE THE REPAIRS AND SINCE MY CAR IS OUT OF WARRANTY MY DEALERSHIP WILL NOT HELP ME. FORD CUSTOMER SERVICE HUNG UP ON ME TWICE. THE ONLY FIX IS TO LEAVE THE KEY IN THE IGNITION. I MANAGED TO USE A HAMMER TO HAMMER IT IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251908December 15, 2008
ELECTRICAL SYSTEM
IGNITION SWITCH LOCKS AND HAS LEFT FAMILY MEMBERS STRANDED.... IGNITION KEY CONTINUES TO LOCK, DEALER RECOMMENDS REPLACEMENT (COST EST. $450.00). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251912December 15, 2008
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
DUE TO A FAILURE OF THE POWER LOCK ACTUATORS IN A 2000 FORD FOCUS SE (S/W), THE PASSENGER DOOR AND THE REAR PASSENGER DOOR HAVE JAMMED DOOR LOCKS. THE DOORS CAN NOT BE OPENED ANY LONGER BY KEY, BY INSIDE DOOR OPENING HANDLE OR BY THE REMOTE FOB. THE CONSEQUENCES ARE THAT THE ONLY EGRESS FROM THE PARTICULAR CAR IS VIA THE 2 DRIVER SIDE DOORS, MAKING HALF OF THE CAR UNUSABLE. PASSENGERS WHO SHOULD ENTER VIA THE FUNCTIONING DOORS OF THE VEHICLE INTO THE SIDE OF THE VEHICLE WITH THE JAMMED DOORS DO NOT HAVE AN ESCAPE ROUTE IN CASE OF ACCIDENTS THAT INVOLVE THE FUNCTIONING SIDE OF THE VEHICLE. THIS IS AN EXTREMELY DANGEROUS SITUATION FOR ANY DRIVER OR PASSENGER. AN INTERNET SEARCH FOR "FOCUS JAMMED DOOR" OR "FOCUS JAMMED DOOR LOCK" RETURNS NUMEROUS INSTANCES OF THE SAME PROBLEM, OCCURRING ON ALL FORD FOCUS DOORS INCLUDING TRUNK/HATCH. DRIVERS ENTER THEIR VEHICLES THROUGH THE PASSENGER SIDE OR EVEN THROUGH THE TRUNK BECAUSE SOME DOOR LOCKS ARE JAMMED DUE TO FAILED POWER LOCK ACTUATORS, WITH ALL SAFETY-RELATED HAZARDS AND CONSEQUENCES. THE JAMMING CAN OCCUR AT ANY TIME; THERE IS NO WAY TO PREDICT IT AND TO TAKE PREVENTIVE MEASURES. A REPAIR IS EXORBITANTLY EXPENSIVE DUE TO THE FACT THAT THE DOORS CANNOT BE OPENED BY KEY OR DOOR OPENING HANDLE TO GAIN ACCESS TO AND REPLACE THE POWER DOOR ACTUATOR THAT IS THE CAUSE OF THE JAMMING. FORD IS NEITHER WILLING TO ACKNOWLEDGE THIS WIDESPREAD PROBLEM NOR PARTICIPATE IN THE COST OF REPAIRS, THUS FORCING PEOPLE TO TAKE UNACCEPTABLE SAFETY RISKS. BECAUSE OF THE SERIOUS SAFETY HAZARD THAT THE JAMMED DOORS PRESENT AND THE UNPREDICTABILITY OF AN OCCURRENCE OF THE PROBLEM, A SAFETY RECALL ACTION SHOULD BE INITIATED BY THE NHTSA TO FORCE FORD TO MAKE REPAIRS FREE OF CHARGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251557December 12, 2008
EXTERIOR LIGHTING:HEADLIGHTS
I BOUGHT THIS VEHICLE BRAND NEW AND WITHIN TWO YEARS OF OWNING THIS VEHICLE I HAD THE HEADLIGHTS REPLACED EIGHT TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251461December 11, 2008
ELECTRICAL SYSTEM
2000 FORD FOCUS- THE IGNITION LOCKED UP, THE CAR CANNOT BE STARTED, THE STEERING WHEEL IS LOCKED AND IT CANNOT BE PUT INTO GEAR. AFTER LOOKING ON THE INTERNET, IT IS APPARENT THAT THIS IS A WIDE SPREAD PROBLEM WITH THIS YEAR, MAKE AND MODEL AND FORD IS IGNORING THIS AND LETTING THEIR CUSTOMERS PAY FOR AN OBVIOUS MANUFACTURER DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251460December 11, 2008
ELECTRICAL SYSTEM
THE KEY WOULD NOT TURN IN THE IGNITION AT ALL. A LOCKSMITH WAS CALLED OUT TO SEE IF HE COULD FIX THE PROBLEM. HE TOLD ME THAT THIS HAPPENS VERY FREQUENTLY FORD FOCUSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251462December 11, 2008
STRUCTURE:BODY
TL*THE CONTACT OWNS A 2005 FORD FOCUS. AFTER RAINY WEATHER CONDITIONS, THE CONTACT NOTICED EXCESSIVE WATER LEAKING ONTO THE REAR PASSENGER SIDE FLOOR OF THE VEHICLE. THE TRUNK WAS ALSO LEAKING WATER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION AND THEY STATED THAT THE SEAMS WERE SPLIT IN THE CHASSIS. THE VEHICLE WAS REPAIRED; HOWEVER, THE EXCESSIVELY WET CARPET PADDING AND CARPET WERE NOT REPLACED. THE CONTACT WAS CONCERNED OF POSSIBLE EXPOSURE TO MOLD DUE TO THE WET CARPET. THE FAILURE MILEAGE WAS 10,000 AND CURRENT MILEAGE WAS 12,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251487December 11, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2002 FORD FOCUS. WHILE DRIVING 30 MPH, THE VEHICLE COMPLETELY FAILED AND SHUT OFF. THE VEHICLE FAILED TO START, BUT THE CONTACT WAS ABLE TO PULL OFF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE SENDER AND FUEL PUMP FAILED, WHICH CAUSED THE VEHICLE TO SHUT OFF. THE VEHICLE WAS REPAIRED AT THE COST OF $540. THE MANUFACTURER STATED THAT THERE WAS NO CURRENT RECALL FOR THE FUEL PUMP; THEREFORE, NO COMPENSATION WOULD BE MADE. UPDATED 01-26-09 *BFTHE FAILURE MILEAGE WAS 22,600 AND CURRENT MILEAGE WAS 22,700. UPDATED 01/26/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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