Ford Focus Complaints

22,326 consumer complaints on file.

#11586335May 1, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2014 Ford Focus. The contact stated while driving 20 MPH and depressing the accelerator pedal, the vehicle was pulling back and failed to shift into the intended gear. The contact continuously depressed the accelerator pedal until the vehicle responded. The contact stated that while starting the vehicle the following day, the check engine warning light illuminated. The vehicle was taken to two independent mechanics, where it was diagnosed that the transmission clutch and the TCM needed to be replaced. The vehicle was then taken to the dealer, where the TCM was replaced; however, the failure recurred six days later while driving from a complete stop. Additionally, the contact stated while driving 15 MPH, the message "Transmission Overheating - Stop Vehicle For 5 Minutes" was displayed. The contact veered over to the side of the road and turned off the vehicle. The contact attempted to restart the vehicle after 15 minutes; however, the vehicle failed to restart. The vehicle was towed to the residence. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586342May 1, 2024
ENGINE
The contact owns a 2016 Ford Focus. The contact stated that while his son was driving at an undisclosed speed and coming to a stop sign, the vehicle sputtered while attempting to accelerate before the vehicle later stalled. No warning light was illuminated. The vehicle was towed to an independent mechanic. The vehicle was taken to two different independent mechanics to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586370May 1, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2015 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle was shaking, and the transmission shuddered. The contact stated that the failure was intermittent at first but had become a persistent failure. In addition, the contact stated that the internal transmission clutch was replaced eight years ago; however, the failure had reoccurred. The vehicle was taken to the dealer where it was diagnosed with a failed internal transmission clutch and that the internal transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 49,242.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586106April 30, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle began to shudder, displaying symptoms consistent with the transmission slipping. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the clutch. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 19N08. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585784April 29, 2024
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 55 MPH, he observed a humming sound coming from under the front of the vehicle. Additionally, the vehicle lost motive power and the vehicle failed to accelerate as intended. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585376April 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Focus. The contact stated while operating the vehicle the oil pressure warning light activated and a ticking noise was coming from the engine compartment. The vehicle was later towed to the local dealer who diagnosed that the timing belt and oil pump drive belt had failed causing severe damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 205,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585377April 26, 2024
ENGINE, ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION, ENGINE AND ENGINE COOLING
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585382April 26, 2024
ENGINE
The contact owns a 2016 Ford Focus. The contact stated while driving 20 MPH, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart on the third attempt; however, the failure recurred. The dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but was advised to contact the NHSTA Hotline for further assistance. The failure mileage was approximately 37,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585391April 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light illuminated. The dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585187April 25, 2024
ENGINE
The contact owns a 2018 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585232April 25, 2024
POWER TRAIN, ENGINE
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal before jolting forward without warning. The vehicle had been taken to a dealer where a software update was performed; however, the failure persisted. Recently, the contact stated that while driving 30 MPH, the vehicle began to hesitate upon depression of the accelerator pedal followed by a loud cracking sound coming from the engine. The vehicle was then taken to a dealer, Laird Noller Ford of Lawrence (935 W 23rd St, Lawrence, KS 66046) and it was discovered that the engine mount had cracked due to the excessive slippage of the clutch. The manufacturer was notified of the failure and referred the contact to the contact to the NHTSA Hotline. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585247April 25, 2024
POWER TRAIN
Our 2014 Ford Focus SE must be repaired again for the same transmission defect. Our original transmission repair was covered under a recall. I was told by the Ford dealer that my repair would not be covered as the recall had expired! Ford now uses a “Loyalty Program” to deny what was once a recall. The only warranty we have under the "Loyalty Program" is the TCM module. Ford is denying any coverage for the transmission repair. We purchased the vehicle new and were never told about this defective design. The danger is that there is no warning that the transmission is failing. Should the transmission fail while driving this could result in a crash. The first failure occurred while traveling on [XXX] toward Tampa Florida. We pulled out into the center lane to pass slower traffic only to find out the transmission did not respond, and we lost speed and had to get over to the right lane to avoid being hit by oncoming traffic. Ford must repair the vehicles and not deny coverage under the sham of a loyalty program. At present, Ford wants $4,497.66 to complete the repairs of our vehicle. Ford said the transmission will fail again in 35,000 to 80,000 miles depending on how the car is driven. I will not be the only complaint regarding this type of transmission design because Ford used this same transmission design in several models. We need the NHSTA to investigate and look up the original recall for this failure and have it recalled once again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585264April 25, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle decelerated and shuddered. The contact also stated that the vehicle failed to accelerate above 17 MPH. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the clutches and transmission needed to be replaced. The vehicle was not repaired as the clutch was not included in a warranty program. The manufacturer was made aware of the failure and confirmed that the module and transmission was covered under the warranty. The failure mileage was approximately 107,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585286April 25, 2024
POWER TRAIN
I am writing to address a significant issue regarding my Ford Focus 2014 (VIN [XXX] ). On [XXX], the check engine light illuminated, indicating error code P07A3 - Transmission Friction Element "A". I promptly took my car to AutoNational Ford Bellevue for inspection (customer #[XXX]). Despite assurances of a Transmission Control Module replacement under warranty, the issue persisted after alleged replacement. Upon independent examination on [XXX], it was found that the Transmission Control Module remained unchanged, contrary to the dealership's assertions. 1. AutoNational Ford Bellevue representative initiates a warranty claim (which is valid until 2025) for my Ford Focus's Transmission Control Module. 2. The Transmission Control Module is not installed in my car; instead, someone from AutoNational Ford Bellevue effectively appropriates it (its value is over $500). 3. I am misled into believing that the Transmission Control Module has been installed; in reality, they are deceiving me. They hope that because the car is old, I will need to replace the dual clutch transmission, and thus, I won't pursue this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585293April 25, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving the vehicle at approximately 40 MPH, the vehicle shuddered like the transmission was about to shift; however, the vehicle had an automatic transmission. The contact stated while driving at unknown speeds the vehicle was slow to accelerate and while the accelerator pedal was depressed the vehicle drove sluggishly. The contact placed the car in park and waited 15 minutes, then when the vehicle was shifted into drive the failure was not replicated. The vehicle was towed to the dealer once and was diagnosed with a transmission module failure. The vehicle was repaired; however, the failure recurred several times. The vehicle was taken back to the same dealer several times and was diagnosed with the same failure and repaired. The failure recurred and the vehicle was taken to a different dealer several times and was diagnosed with the same failure and repaired. The failure recurred and the vehicle was taken to the initial dealer where it was diagnosed with a clutch assembly failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585021April 24, 2024
ENGINE AND ENGINE COOLING
The contact's daughter owns a 2018 Ford Focus. The contact stated that while her daughter was driving 5 MPH in the driveway, the oil warning light illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was like NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584917April 24, 2024
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
The contact owns a 2016 Ford Focus. The contact stated while driving 50-55 MPH, the steering wheel locked inadvertently. The message "Transmission Failure" was displayed. The contact veered to the side of the road and turned on the hazard lights. The contact stated that the vehicle continuously lost and regained electrical power independently. The vehicle was towed to an independent mechanic, where the contact was informed that the transmission was malfunctioning, and the contact was referred to the dealer. The vehicle was towed to the dealer, where the TCM was replaced. Additionally, the dealer informed the contact that the transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 19N08. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 97,069.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584734April 23, 2024
ENGINE
The car when hot after driving for a while shutters when taking off from a light or stop
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584758April 23, 2024
ENGINE
The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Fuel System, Gasoline). The contact stated that the day after having an oil change performed, while driving 35 MPH, the check engine and check oil warning lights illuminated. The contact was taken to a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 77,259.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584507April 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Focus. The contact stated that while his son was driving approximately 30 MPH, the oil warning light illuminated, and a grinding sound was heard coming from the engine. The vehicle was pulled to the side of the road and turned off. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The vehicle was towed to the dealer where the diagnosis was confirmed. The vehicle was not repaired. The contact was notified of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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