Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#11219911June 13, 2019
POWER TRAIN
WHENEVER ACCELERATING FROM BEING STOPPED (RED LIGHT, STOP SIGNS, ETC) THE TRANSMISSION HESITATES AND SLIPS BEFORE CHANGING GEARS. APPEARS TO HAPPEN WHILE TRYING TO SHIFT TO 2ND AND/ 3RD GEAR. THIS HAS OCCURRED SINCE DAY ONE OF OWNING THE CAR. BOUGHT BRAND NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219708June 13, 2019
POWER TRAIN
I HAVE TAKEN THIS VEHICLE INTO A DEALERSHIP FOR TRANSMISSION HESITATION 3 TIMES AND THEY TELL ME THERE IS NO RECALL ON MY CAR AND CHARGE ME $175 DIAGNOSIS FEE. FORD KNOWS THERE IS A PROBLEM WITH THIS TRANSMISSION AND WILL NOT TAKE CARE OF ITS CUSTOMERS. I KNOW I WILL NEVER PURCHASE ANOTHER FORD BECAUSE OF THIS ISSUE. WHEEN I ACCELERATE THE CAR HESITATE JERKS SHAKE BEFORE IT ACTUALLY GOES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219318June 11, 2019
POWER TRAIN
WE HAVE THE TITANIUM VERSION IN THE HATCHBACK. WE PURCHASED THE VEHICLE NEW AND TO DATE HAVE HAD 11 CLUTCHES REPLACED BY THE DEALERSHIP. THE CAR KEEPS HESITATING WHEN STARTING TO MOVE, THEN CHATTERS BETWEEN LOWER GEARS. THIS ISSUE STARTED 1 MONTH AFTER PURCHASING NEW AND HAS BEEN AN ONGOING BATTLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218846June 10, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 60 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED, THE FUEL GAUGE FLUCTUATED BETWEEN FULL AND EMPTY, AND THE VEHICLE STALLED. THE CONTACT STATED THAT THE VEHICLE RAN OUT OF FUEL. THE CONTACT STATED THAT THE VEHICLE WAS PUSHED TO A FUEL STATION AND FILLED WITH FUEL; HOWEVER, THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO AL PACKER'S WHITE MARSH FORD (LOCATED AT 9801 PULASKI HWY, MIDDLE RIVER, MD 21220, (443) 777-5000) WHERE IT WAS DIAGNOSED THAT THE FUEL TANK WAS DEFORMED DUE TO A STUCK CANISTER PURGE VALVE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE TO VERIFY IF THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218954June 10, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE ACCELERATING FROM A STOP, THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THE VEHICLE HESITATED ONCE THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO MAGIC CITY FORD LINCOLN (LOCATED AT 809 WILLIAMSON RD NE, ROANOKE, VA 24016, (540) 345-0911) WHERE IT WAS DIAGNOSED THAT THERE WAS INTERNAL CLUTCH FAILURE IN THE TRANSMISSION. THE VEHICLE WAS SCHEDULED TO BE REPAIRED, WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218957June 10, 2019
ELECTRICAL SYSTEM
THE RADIO MAKING A LOUD UNEXPECTED POPPING NOISE. DANGEROUS WHILE DRIVING. EVEN WITH VEHICLE OFF, IT'S MAKING THE NOISE. THIS IS A FORD PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219152June 10, 2019
UNKNOWN OR OTHER
THIS IS THE SECOND TIME I HAD THIS ISSUE WITHIN. THE FIRST TIME WAS TWO-THREE WEEKS AGO. ANOTHER ONE OF MY CAR DOOR'S IS NOT CLOSING OR REMAIN CLOSED. I LEARNED ON THE DOOR AND OPENED UP WHILE DRIVING ON THE FREEWAY. I COULD HAVE DIED. THE LAST TIME I MADE A COMPLAINT, IT WAS THE BACKSEAT RIGHT PASSENGER DOOR. FORD INDICATED THAT THEY ALREADY PREFORMED THE RECALL FOR THIS SPECIFIC ISSUE AND WANTED ME TO PAY A DEDUCTIBLE SO I DID. NOW A FEW WEEKS LATER THE SAME ISSUE HAPPENED WITH MY DRIVER SIDE DOOR. IT WON'T CLOSE AND DOES NOT STAY SHUT ESPECIAL WHEN DRIVING. I HAVE TO USE BUNGEE CORDS TO KEEP IT CLOSED. I'M TAKING IT BACK TO THE FORD DEALERSHIP AND PROBABLY GOING TO HAVE TO PAY ANOTHER DEDUCTIBLE. I SHOULDN'T HAVE TO PAY THOUGH BECAUSE THE RECALL INDICATES THEY ALREADY FIXED BACK IN 2017. WELL APPARENTLY THEY DIDN'T FIX THIS ISSUE CORRECTLY. EVEN THE CUSTOMER RELATIONS MANAGER DISCLOSED TO ME THAT THE RECALL ONLY FIXED A SMALL PART OF THE DOOR LATCH AND THE DEALERSHIP CAN FIX WHOLE ASSEMBLEY. THE RECALL ONLINE INDICATES HOWEVER, THAT THE DEALERSHIP WILL PAY FOR THIS FREE OF CHARGE. I ALSO WANT TO POINT OUT THAT I DRIVE FOR UBER WITH MY VEHICLE AND IF THIS ISSUE PERSISTS, SOMEBODY COULD GET SEVERELY INJURED AND TURN INTO A LAW SUIT. FORD MOTOR COMPANY NEED TO ADDRESS THIS ISSUE PROPERLY BEFORE THIS BECOMES A LAWSUIT OR SOMEONE ENDS UP IN THE HOSPITAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218802June 9, 2019
ELECTRICAL SYSTEM
IN MY 2014 FORD FOCUS, THE RADIO IS MAKING AWFUL SOUNDS. IT STARTED OFF AS MUSIC WOULD STOP PLAYING THEN A LOUD BANG WOULD HAPPEN AND THE RADIO WOULD CUT BACK ON IMMEDIATELY AFTER. NOW IT IS AN ISSUE WHERE THE RADIO AND CAR IS COMPLETELY TURNED OFF AND WILL MAKE LOUD POPPING, STATIC, SCREECHING, AND WHITE NOISE. CURRENTLY, IT IS STILL HAVING THESE SAME ISSUES WHILE DRIVING AND EVEN WHEN THE VEHICLE IS PARKED AND THE KEY IS OUT OF THE IGNITION; I HAVE ALSO FOUND THE ISSUE HAS PROGRESSED WORSE TO WHERE THE CAR IS MAKING THESE NOISES AFTER OPENING THE DRIVERS DOOR WITH NO KEY NEAR AND AFTER NOT BEING DRIVEN FOR A COUPLE OF DAYS.WHEN THE ISSUE HAD STARTED I WAS AT A BUSY INTERSECTION AND IT SOUNDED LIKE CARS WERE REAR ENDING ME. I AM SCARED TO DRIVE MY CAR BECAUSE THESE SOUNDS ARE SUDDEN AND AS A YOUNG DRIVER IT IS EXTREMELY DANGEROUS, BECAUSE THESE SOUNDS ARE LOUD ENOUGH FOR ME TO POTENTIALLY JERKING THE WHEEL AND CAUSING AN ACCIDENT. I HAVE CONTACTED FORD ON MULTIPLE OCCASIONS ABOUT THIS ISSUE BECAUSE IT IS EXTREMELY CONCERNING FOR ME, THEY SAID THAT THEY COULD NOT DO ANYTHING, AND COULD NOT EVEN TELL ME SOME PLANS TO POTENTIALLY FIX IT WITHOUT HAVING THE DEALERSHIP DIAGNOSIS THE ISSUE WHICH IS A LOT OF MONEY WHEN IT IS NOT AN OWNER ERROR. I HAVE ALSO LOOKED AT MULTIPLE ONLINE FORMS WHERE HUNDREDS OF PEOPLE WITH FOCUSES RANGING FROM 2012-2015 ARE ALSO HAVING THIS ISSUE AND ARE NOT GETTING HELP FROM FORD AT ALL. ALL OWNERS AGREE THIS IS AN EXTREMELY DANGEROUS ISSUE THAT NEEDS TO BE RESOLVED AND IT SEEMS LIKE WE ARE GETTING PUSHED TO THE BACK-BURNER BECAUSE IT IS NOT A SAFETY ISSUE, WHEN IT INDEED IS. I HAVE ALSO FOUND WHERE MECHANICS ARE TELLING PEOPLE THE FUSES COULD BE BAD, WHICH COULD START A FIRE WHICH IS EXTREMELY CONCERNING. I ALSO FOUND WHERE FORD ISSUED A TSB FOR 2012-2013 MODELS THAT ARE HAVING THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218597June 8, 2019
POWER TRAIN
I WAS TURNING TO THE RIGHT WHEN MY VEHICLE STALLED, MY RPMS WENT REAL HIGH AND THEN THE VEHICLE ENGAGED INTO THE NEXT GEAR RESULTING IN A JOLT FORWARD. WHEN THE VEHICLE STALLED THE CAR WAS ALMOST HIT FROM BEHIND BY OTHER CAR, LUCKILY I WAS TURNING AND CAR PROCEEDED TO MOVE FORWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218678June 8, 2019
POWER TRAIN
WELL FIRST GEAR TO 2 GEAR HAVE SIFTING PROBLEM CAR ONLY 65K I NEED GET REPAIR THIS CAR HAVE ALOT OFF RECALLL PLS I NEED GET REPAIR MY EMAIL ADRES [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218018June 5, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE DRIVING MY 2014 FORD FOCUS ON THE HIGHWAY, THE CAR ALMOST STALLED DURING A BACKUP IN TRAFFIC. WHILE NORMAL DRIVING THE CAR LOST POWER AND THE RPM GAUGE STARTED DROPPING AS THE ACCELERATOR WAS BEEN DEPRESSED FURTHER. WHILE TRAFFIC TO OVERTAKE ON THE HIGHWAY THE CAR ACTUALLY SLOWED DOWN WHILE TRYING TO GO FASTER. THE CAR BEHAVE LIKE THE TRANSMISSION IS HAVING PROBLEMS SWITCHING TO LOWER GEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218021June 5, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR KEPT RANDOMLY FLASHING. CROWN FORD (256 SWAIN ST, FAYETTEVILLE, NC 28303, (910) 920-9614) WAS NOTIFIED OF THE FAILURE SEVERAL TIMES, BUT WAS UNABLE TO DETERMINE A PERMANENT REMEDY TO REPAIR THE VEHICLE AFTER IT HAD BEEN BACK AND FORTH TO THE DEALER MORE THAN THREE TIMES. THE VEHICLE SHUTTERED AND SHOOK ABNORMALLY. WHILE DRIVING APPROXIMATELY 65 MPH, THE SPEED DECELERATED TO 0 AND THE CONTACT QUICKLY MANEUVERED THE VEHICLE TO PREVENT A CRASH. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CONTACT WAS UNCERTAIN IF THE MANUFACTURER HAD A PERMANENT REMEDY. IN ADDITION, THE DIAGNOSTIC TROUBLE CODES FLICKERED WHEN CHECKED BY AN INDEPENDENT MECHANIC. THE APPROXIMATE FAILURE MILEAGE WAS 65,574.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217815June 4, 2019
STEERING
MY SON AND I STOPPED AT A REST AREA ON A ROAD TRIP. WHEN MY SON STARTED THE ENGINE TO CONTINUE THE TRIP HE RECEIVED THE ERROR CODE "STEERING ASSIST FAULT, SERVICE NOW". WE WENT TO THE NEAREST FORD DEALERSHIP WHO SAID THEY WOULDN'T BE ABLE TO LOOK AT THE CAR FOR A COUPLE OF DAYS AND IF I WAS COMFORTABLE DRIVING WITHOUT POWER STEERING IT WOULDN'T HURT ANYTHING ELSE. SINCE MY 1ST CAR DIDN'T HAVE POWER STEERING I DECIDED TO GIVE IT A GO. WHEN WE REACHED OUR FINAL DESTINATION WE TOOK THE VEHICLE TO A FORD DEALER AND WAS TOLD IT NEEDED TO HAVE THE RACK AND PINION REPLACED AT A COST OF $2,400. THIS SEEMS TO BE A RECURRING THEME WITH THE FORD FOCUS. I CAN ONLY IMAGINE WHAT WOULD HAVE HAPPENED IF THIS WOULD HAVE OCCURRED WHILE MY SON WAS DRIVING AT 65 MPH ON THE NEW JERSEY TURNPIKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217817June 4, 2019
ELECTRICAL SYSTEM, ENGINE
THE ENGINE LIGHT CAME ON STATING THAT IT IS A O2 SENSOR ISSUE. I'VE REPLACED THE O2 SENSOR SEVERAL TIMES. I'VE HAD MECHANICS AND THE DEALERSHIP LOOK AT IT WITH NO ABILITY TO FIGURE OUT WHAT IT IS. IT IS BELIEVED TO BE ELECTRICAL, MOST LIKELY THE WIRE HARNESS. MY ALTERNATOR WAS AFFECTED AS WELL BY THIS ELECTRICAL ISSUE. I HAVE HAD TO PUT IN A FEW NEW O2 SENSORS, TWO NEW ALTERNATORS, AND A BATTERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217911June 4, 2019
STRUCTURE:BODY, ENGINE
2014 FORD FOCUS SE. DRIVING ON HIGHWAY. HEARD A LOUD SOUND. CAR BEGAN TO LOSE POWER AND THE OIL LIGHT BEGAN TO FLASH. WITHIN SECONDS SMOKE AND FLAMES CAME FROM ENGINE. FRONT END WAS ENGULFED IN FLAMES WITHIN MINUTES. CAR HAD BEEN TO THREE SHOPS PRIOR AND NOTHING WAS EVER SAID ABOUT THERE BEING A PROBLEM. EVEN WAS TAKEN TO FORD DEALERSHIP.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11217583June 3, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE SHUT DOWN WHILE DRIVING ON THE FREEWAY. THE SERVICE AND CHECK ENGINE WARNING INDICATORS ILLUMINATED AND THE RPMS REVVED. THE VEHICLE SLOWED DOWN AND THE CONTACT MERGED ONTO AN EMERGENCY EXIT. THE VEHICLE WAS TOWED TO ATCHINSON FORD (9800 BELLEVILLE RD, BELLEVILLE, MI 48111). THE DEALER STATED THAT THEY WOULD HAVE THEIR TRANSMISSION SPECIALIST DIAGNOSE THE VEHICLE AND CALL THE CONTACT BACK. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 88,000. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217348June 2, 2019
SERVICE BRAKES, SEAT BELTS, STEERING
MY SEATBELT HARDLY EVER BUCKLES. I'VE HAD TO JAM IT A FEW TIMES IN ORDER FOR IT TO FINALLY CLICK. MY STAIRWELL HAS NEVER BEEN ALIGNED WITH MY TIRES, AND MY BRAKES WERE ALWAYS JANKY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217386June 2, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
TAKATA INFLATORS. THIS CAR WAS UNSAFE TO DRIVE, WHEN YOU GET TO A RED LIGHT, THE CAR JERKED YOU ,WHEN YOU PLACE YOUR FEET ON THE BRAKES. THEN WHEN YOU PRESS THE ACCELERATOR TO GO IT JERK BACK AND PULLED YOU FORWARD. CHANGING GEERS WOULD HARD TO SHIFT AND SOMETIMES STICK. THE ENGINE LIGHT WOULD COME ON, THE CAR WAS TAKEN TO FORD DEALERSHIP 3 TIMES AND TESTED, THEY NEVER FIXED THE PROBLEM. I ALMOST CRASED AT THE STOP SIGN TRYING TO STOP, THE BRAKES GOT STUCK. I HAD THE CAR FOR ONE MONTH, AND FILLED A LEMMON LAW COMPLAINT ON LINE, AND THEY INSISTED I HAD TO WAIT A PERIOD OF TIME, BECAUSE I JUST PURCHASED THE CAR. AFTER THE 3RD, TIME VISTING THE FORD REPAIR SHOP, IN ONE MONTH TIME, I WAS DISAPPOINTED AND WHERE I BOUGHT THE CAR FROM AT A KIA DEALERSHIP, THEY WOULD NOT GIVE ME MY MONEY BACK , ONLY OFFERED TO TRADE THE FORD FOCUS IN BACK TO THEM AND BUY A KIA CAR FROM THEM, I LOSS MY DOWN PAYMENT, AND GOT STUCK WITH A ROLL OVER FEE OF 4,500 FROM THE REMAINING BALANCE OF THE FORD FUSION ADDED ON TO THE NEW KIA. AND A HIGHER CAR PAYMENT. THEY SOLD E A LEMON, AND HAD A WARRANTY AND STILL REFUSE TO FIX THE CAR. THE TRANSMISSION WAS BAD AND THEY SOLD THE FORD TO THE AUCTION TO GET IT OFF THEIR HANDS. I WAS STALLED FOR 30 DAYS BELIEVING THEY WOULD FIX THE CAR, THE LEMON LAW COULDN'T HELP ME AFTER I FAXED ALL THE PAPERS TO THEM. THE FORD FOCUS WAS ON THE RECALL LIST, AND I DON'T HAVE THE CAR NOW, IS THERE ANYWAY I CAN GET CREDITED FOR THE $4.500 IN A LAW SUIT FOR BUYING THE FORD UNDER WARRANTY AND THEY REFUSE TO FIX THE CAR RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217040May 31, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
FORD IS REFUSING TO PERFORM RECALL 18V-735. THE CAR STALLS, RUNS OUT OF GAS, HAS ERRONEOUS MILEAGE AND DTE READINGS. THE LOCAL DEALER WAS "OBLIGATED" TO PERFORM THE RECALL SERVICE WHEN I HAD IT IN FOR A DIFFERENT SAFETY RECALL FOR FAULTY DOOR LATCH. THEY DIDN'T SEEM TO KNOW MUCH ABOUT THE RECALL ON THE FUEL SYSTEM. THEY DIDN'T KNOW ABOUT THE GAS TANK. I HAD TO TELL THEM. THEY REPROGRAMMED THE PCM WHICH DID NOTHING. THE RECALL ON THIS CAR WAS CLOSED. I CALLED FORD. THEY SAID THE RECALL WAS STILL OPEN AND TAKE IT TO WHERE WE PURCHASED THE CAR NEW. THAT DEALER SAYS THE RECALL IS CLOSED ON THAT CAR. THE CAR STALLS, RAN OUT OF GAS YESTERDAY WITH MY WIFE ON A BUSY HIGHWAY. THIS IS A DANGEROUS CAR. CALLED FORD AGAIN. THEY SAY THE RECALL SERVICE WAS PERFORMED AND THE CAR IS FINE. LOOK AT THE PHOTO. DOES THAT LOOK LIKE IT IS FINE? 39.8 MPG? NOT A CHANCE. THE CAR LURCHES, STALLS AND RUNS OUT OF GAS BETWEEN 120 AND 60 MILES LEFT ON THE DTE GAUGE. WHEN YOU FILL UP YOU CAN TELL THEIR IS 3 GALLON AT LEAST IN THE TANK. THE GAS TANK IS COLLAPSED. THE SENDING UNIT / FUEL GAUGE IS CRUSHED. YET FORD SAYS THE CAR IS FINE. IT'S FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210835May 30, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED, JERKED, AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WOULD NOT REVERSE ONCE IN THE PARK POSITION. THE CONTACT TOOK THE VEHICLE TO FIVE STAR FORD STONE MOUNTAIN (3800 HIGHWAY 78W, SNELLVILLE, GA, (470) 552-0862) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURES RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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