Ford Focus Complaints

22,326 consumer complaints on file.

#11593621June 11, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate properly. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unavailable. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593630June 11, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
issues with (i'm guessing transmission) vehicle lurching forward when applying brakes, as if brakes aren't being applied at all. I was in traffic and trying to stop, and multiple times while my car tried to switch gears it lurched me forward and almost into the car in front of me. I'm now having to double following space between me and vehicles because I can't predict when the lurching will overpower my brakes. Unknown what is actually causing it as dealers are booked a bit far out and I'm waiting for my appointment to bring it in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593635June 11, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle began to lose motive power with the check engine, low oil pressure, and low battery warning light was illuminated. The vehicle was not able to restart. The vehicle was towed to the dealer where it was diagnosed as a failure with the engine. The contact was informed that the engine needed to be replaced. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593721June 11, 2024
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly shuddered and hesitated, before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the clutch. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593785June 11, 2024
POWER TRAIN
This is for a shuttering clutch. I was not put in an unsafe position. The problem was found by the dealer when the car was in having a TCM replaced. There was no warning lamps or any other indication. I was told from the dealer I purchased the car from that it was an automatic but had a clutch and would feel like a manual transmission when it shifts. The dealer told me there was a Consumer Satisfaction Program 19N08 but it had expired and there is nothing they could do. Ford’s Customer Care told me the same thing. My car is over the 7 years but has 77,200 miles which is way below the 100,000 to qualify for 19N08. This program only ran from 2019-2020 before it expired. A car like mine has low miles and didn’t see the problem until now but is left out of a known problem because of the short program time frame. Now after only owning the car for 6 months I have to pay approximately $2700 to fix this known problem. This program needs to be opened back up or allow every vehicle with this problem to use the program one time without the time restriction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593347June 10, 2024
STEERING
I was traveling on a Highway on my way home and as I was turning in a curve at around 40 mph all of a sudden a message came up on my dash that steering assist fault which I didn’t know at the time I was to busy trying not to wreck my steering wheel locked In place coming out of the curve which put me in to the other lane of travel and eventually into a ditch and and thank god not into another vehicle, if there is not some kind of safety recall or major issue that should be a recall the governor or someone should address this immediately I was lucky I did not die. 1. So the system that failed is steering assist fault & yes it is available for inspection. 2 my safety and anyone else that was traveling in oncoming lanes life was in serious risk. 3 the problem is still there can’t get the steering to move to take it anywhere safely. 4 No it has not been inspected by anyone other than my brother to tow it home for me. 5 There was no warning lamps or malfunctions or symptoms at all until the incident happened the steering locked up I heard a tone and when I finally came to a stop these words where on the center dash display. Steering Assist Fault Service required.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11593418June 10, 2024
ENGINE
In Jan 2024 the car would not accelerate. Had to have it towed and got to a FORD dealership. They told us the engine is not working and needs replaced but their was a recall on the oil pump. They also said they have several cars same year with the same issue that are undriveable. It has been half a year and there still is no end in site for recall parts. I have lost my job due to no transportation and need to get this fixed. What is my next step. I have talked to FORD and just told it would be later this year but no date known.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593474June 10, 2024
ENGINE
The contact owns a 2018 Ford Focus. The contact stated while starting the vehicle, he became aware that the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with low oil pressure coming from the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for further assistance. The failure mileage was approximately 71,311.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593526June 10, 2024
POWER TRAIN
I was recently driving on the highway in a 70 speed limit zone when the transmission suddenly failed. One minute I was going 70mph with normal feeling and then suddenly the gas/acceleration stopped working and the car went down to around 20 mph within a second, suddenly it felt like being in neutral and I had no control. It would not respond to pressing the gas pedal. It started to buck and shake. Braking felt really erratic and strange and it lunged as I tried to get off the highway. Red transmission failure light came on with red blinking message to stop car immediately. It was terrifying and I could have been killed. I was thankfully able to get to the shoulder to let it stop. We let it sit for about 15 minutes and turned it on again but it was the same. Gas did not respond normally. It was unable to go over 8mph and Reverse no longer worked. It was towed home. It is dead now, nothing improved after sitting. Not worth the repair. Ford claimed this issue was fixed on the 2017 but clearly not, and some are a ticking time bomb like mine was. There was no prior indication of any problem- no strange feeling, no noises, no warning lights, no acceleration problems, etc. It was obvious that it was the transmission that completely failed. A family member who is a mechanic confirmed it. I had been planning to drive this for several more years. Now I need to suddenly get a new car without getting the benefit of having this as a trade in. But at least I am alive! Never getting a Ford again!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593233June 8, 2024
TIRES:BEAD
225/50/17 have had one tire completely tear at the rim& cause chaos on the road. And another that that I have to put air in twice a day.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11592965June 7, 2024
FUEL/PROPULSION SYSTEM, POWER TRAIN
I have had multiple instance of losing power with my car, I completed Customer Satisfaction Program 14M02 and the known issue was not solved. I then went to a mechanic to have a diagnostic test performed due to the check engine light being on and they concluded that the issue was the Canister Purge Valve as well as possibly the Charcoal Canister due to the CPV malfunctioning. Other than losing power within my car the other associated problems, as confirmed by mechanic, are rough idling, difficulty starting, decreased fuel economy, and increased emissions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593005June 7, 2024
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated that while his daughter was driving 70 MPH, the engine began revving intermittently. The contact stated that his daughter observed the “Service Transmission” message displayed. The vehicle was taken to the residence. The contact stated that while parked at the residence, he attempted to shift into reverse(R), the engine began revving intermittently, but the vehicle failed to reverse as intended. The vehicle was then towed to a dealer where it was diagnosed that the actuator and clutch pack needed to be replaced. The vehicle was partially repaired. The failure mileage was 126,023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593025June 7, 2024
AIR BAGS
The contact owns a 2015 Ford Focus. The contact stated that upon entering an intersection with a green light, the contact crashed into another oncoming vehicle at approximately 30 MPH. The air bags did not deploy upon impact. No medical attention was rendered at the scene of the accident. The contact later sought medical attention from a doctor and received an MRI scan for both shoulders. The contact received cortisone shots for pain in both shoulders and sought physical therapy treatment for both shoulders. The other driver did not report any injuries. A police report was filed. The vehicle was initially towed to an independent mechanic where it was later placed in the possession of the contact's insurance company. Both the dealer and the manufacturer were notified of the failure; the contact was given a case number by the manufacturer. The vehicle was destroyed as a result of the accident. The failure mileage was approximately 100,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11593048June 7, 2024
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that the vehicle had been experiencing transmission failures, and the transmission clutch was replaced several times under an unknown recall. The contact stated while driving 60 MPH and depressing the accelerator pedal, the vehicle hesitated to respond. The message "Service Transmission Now" was displayed. The vehicle was taken to the dealer, where it was diagnosed that the PCM had failed and needed to be replaced. The PCM was replaced; however, the failure persisted. The dealer determined that the clutch needed to be replaced; however, an unknown recall had expired. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593145June 7, 2024
STEERING
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the steering wheel was difficult to maneuver. The contact also stated the vehicle failed to accelerate as needed, and the front driver’s side tire experienced a blowout. The high engine temperature and the TPMS warning lights were illuminated. The vehicle was towed to the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592791June 6, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at various speeds, the vehicle failed to properly accelerate. The check engine warning light illuminated, and the vehicle stalled. The vehicle was towed to the local mechanic who diagnosed the vehicle and determined that the oil pump drive belt had failed. The vehicle was not repaired. The failure mileage was 89,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592802June 6, 2024
ENGINE
The contact owns a 2016 Ford Focus. The contact stated that while her husband was driving at an undisclosed speed, the oil light and Service engine warning light illuminated. The contact stated that the engine seized. The brake pedal was depressed; however, the vehicle failed to stop as intended. The contact's husband used the parking brake to stop the vehicle. The contact's husband pushed the vehicle into a nearby parking lot. The vehicle was towed to the dealer; however, the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592812June 6, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 60 MPH, the "Low Oil Pressure" warning light illuminated, and the vehicle stalled. The vehicle was towed to a local dealer, and it was determined that the engine had failed and needed to be replaced. The vehicle was repaired. The contact stated that recently while driving at an undisclosed speed, the vehicle stalled. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to another dealer who determined that the oil pump had failed and needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 39,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592826June 6, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 40 MPH, the vehicle stalled and failed to exceed 40 MPH while accelerating. The vehicle lost motive power, stalled and was towed to the dealer. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 42,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592667June 5, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Ford Focus. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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