Ford Focus Complaints

22,326 consumer complaints on file.

#11613253September 7, 2024
POWER TRAIN, ELECTRICAL SYSTEM
Not shifting into gear properly, slipping out of gear into what seems like neutral, downshifting. Also electrical problems, radio not functioning, speakers popping and static sounds even with vehicle completely off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613260September 7, 2024
UNKNOWN OR OTHER
I purchased a ford focus 2014 in 2018 and was told everything was OK with my car. Fast forward to 2024, my transmission is now slipping and making noise & shuddering when I drive. Ford refuses to fix my car because the extended warranty to fix the faulty transmission of the ford focus expired. I am now responsible to pay $4,000 if I want to replace it. I was not told that the car had any recalls when I purchased it. I don’t believe that I should be held responsible to fix it when the dual clutch transmission was a known problem with 2011-2017 ford focuses before I bought it. Please HELP to fix my issue. I feel as if I was scammed and no one can help me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612990September 6, 2024
STEERING
The contact owns a 2014 Ford Focus. The contact stated while driving at approximately 5 MPH and pulling up to the fuel pump at a gas station, the steering wheel was turned to the right, and the contact could not release the key from the ignition. The contact turned off the vehicle and waited a while before restarting the vehicle. The contact attempted to turn the vehicle and noticed that the vehicle had lost power steering functionality. There were no warning lights illuminated. The contact checked the diagnostic app for the vehicle and noticed it had stated that the power steering assist had failed. The dealer was contacted, and it was confirmed that the VIN was included in NHTSA Campaign Numbers: 18V735000 (Fuel System, Gasoline) and 20V331000 (Latches/Locks/Linkages) but not in any recall regarding the power steering. The vehicle had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not included in a steering recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613038September 6, 2024
UNKNOWN OR OTHER
The transmission began to overheat and shut the car off out of safety, upon taking it to dealership they have described the exact same problem found under recall I8S07 except this car has an automatic transmission. The clutch is stuck and has now damaged more components on the transmission resulting in a $4100 bill for repairs for something that should be a part of this safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613055September 6, 2024
ENGINE, POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle unexpectedly downshifted with the check engine warning light illuminated. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed or repaired. The vehicle was taken to the dealer where it was diagnosed and determined that the clutch assembly and flywheel had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613076September 6, 2024
FUEL/PROPULSION SYSTEM
After filling up the car with gasoline, the car would not start. Once the car started, after several tries, it was shifted into drive. The car would not move, the pedals were all locked up. You could not push on the brake, gas, none of the pedals would work. The car is available to be looked at. It has been looked at by an independent mechanic who determined there was excessive vacuum in the fuel vapor management system. The check engine light is on, returning the EVAP code. My [XXX] daughter was stranded at night alone with a car that wouldn't start. This issue has happened multiple times. There is a recall in place for the 2017 ford focus that covers this exact issue, but excludes my car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613124September 6, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. When the contact's son started the vehicle, the vehicle failed to accelerate while depressing the accelerator pedal while in drive(D). There was no warning light illuminated. The contact was called to the scene where the vehicle was started in neutral(N) and resumed normal driving operation. Approximately a week after the initial failure, the vehicle failed to accelerate upon depression of the accelerator pedal while the contact's son was at a stop light. The contact's son restarted the vehicle and was able to drive the vehicle back to the residence. The vehicle was then taken to an independent mechanic where the contact was informed that the clutch position sensors A and B, the clutch actuator control circuit, and the shift fork A position circuit need to be replaced. The contact was referred to the dealer and the manufacturer who stated that there were no recalls on the VIN. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 146,750.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612775September 5, 2024
ENGINE
Vehicle has low oil pressure, loss of power and disintegrating oil pump belt. There is a recall on this type of vehicle (23S64) but for automatic transmission only. This vehicle is a standard transmission but with all the same issues. The car has been serviced by an independent service tech. Oil pressure sensor, vacuum pump valve and purge valve have been replaced. The check engine light is on and also when car experiences power loss there is a warning that flashes that says "Engine Fault Service Now"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612823September 5, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate and rolled backward. No warning light was illuminated. The contact pulled over and restarted the vehicle. The vehicle was taken to the dealer, where it was determined that the clutch and an unknown part needed to be replaced. The dealer only replaced the clutch. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 19N08 (Transmission Clutch Shudder / Transmission Clutch Warranty Extension); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was 56,378.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612826September 5, 2024
POWER TRAIN
I bought this vehicle brand new, and shortly after purchase it started to shutter when I accelerated. I had the clutch replaced three times while under warranty. The vehicle is no longer under warranty and recently, it has been having trouble starting and it's been having shifting issues. It's revving and taking longer than it should to shift gears, shifting hard when it does shift, and doesn't act like its going to shift at all. I was on a busy roadway turning right. I made the turn and accelerated to the flow of traffic and the vehicle revved loudly and wouldn't move. I turned on my hazard lights and made my way to the center turning lane. I came to a full stop, put it in park, then back in drive, and proceeded to get back into the driving lane. It delayed shifting and shifted hard the rest of the way, but thankfully I made it home safely. It is at the mechanic shop right now and I'm being told it needs a new transmission. The mechanic also told me that he cannot find a transmission for this vehicle because as soon as they come in, they are bought up due to this reoccurring issue. I have to get this vehicle back to my house to just sit in the driveway until I can figure something out. This vehicle is only 7 years old with 120K miles on it. I just paid this vehicle off last year, and now I have to find a new vehicle. Ford really needs to recall these transmissions!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612565September 4, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle unexpectedly downshifted with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that the transmission clutch had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 41,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612631September 4, 2024
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the clutch vibrated when the accelerator pedal was depressed. The vehicle was taken to the dealer where it was diagnosed with clutch failure. The contact was informed that the clutch needed to be replaced. The contact stated that the loss of acceleration had not been duplicated. The vehicle was not repaired. Additionally, the contact stated that the clutch was previously replaced in 2020. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612396September 3, 2024
UNKNOWN OR OTHER
Driver felt a "slipping" of gear while accelerating.The car then stalled at a stop light. Driver was able to get the car started again and drove it 1 mile up the road to Auto zone. Once the car got to Autozone and diagnostic test was ran, the car threw multiple codes for clutch system failure. The car was towed to ford for a through assessment. Once they got the vehicle started again the engine light came on. Upon being inspected Ford stated the Clutch System was stuck in place. The car was currently frozen in 2nd gear and was having a hard time starting. Ford was able to get the car started but the car would not move out of 2nd gear and was not able to be driven. Recommended service was a full clutch system replacement. Ford has had multiple cars recalled for the same issue but claimed the VIN was not included in the current recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612256September 3, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while accelerating at various speeds, or while the vehicle was idling, the vehicle was jerking and hesitating before the vehicle accelerated. The message to service the transmission was displayed on the instrument panel. The contact had received notification of Customer Satisfaction Program: 14M02. The vehicle had been taken to the dealer where the repair was completed on July 31st, 2024. After receiving the repair, the failure reoccurred and became more persistent and pronounced. The transmission failure, Hill Ascend Assist, and check engine warning lights were illuminated. The dealer was contacted but the vehicle had not been taken back to the dealer. The vehicle was taken to an independent mechanic where it was diagnosed that the input shaft had failed. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612278September 3, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2016 Ford Focus. The contact stated while driving off from a complete stop and attempting to accelerate, the vehicle briefly shuddered and hesitated. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the clutch, observing that the clutch was shuddering during a test drive. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612306September 3, 2024
FUEL/PROPULSION SYSTEM, ENGINE
There was already a recall performed on the vehicle for the purge valve being stuck open and a gas tank deformation. fast forward a few years and now the same issue is happening to the "repaired" parts. What are my options to have this recall correctly repaired?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612026September 1, 2024
POWER TRAIN
Lurching jerking shifting problems then transmission hot alert. pull over wait five and start again. RPM increase and feels like automatic transmission slipping. won't start again until sitting for a while. pulled over twice on the freeway. went to autozone and engine light code indicates need to replace transmission control module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611962August 31, 2024
FUEL/PROPULSION SYSTEM
Engine light came on while after car hassertated withe code p144A engine detected running the PCM and obstruction in the EVAP SYSTEM PURGE VAPOR LINE IS BLOCKED AND TO REPLACE EMISSIONS SYSTEM PURGE VAPOR CANISTER PURGE CONTROL VALVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611788August 30, 2024
POWER TRAIN, ENGINE
The contact owns a 2015 Ford Focus. The contact stated that for approximately two years while driving on several occasions at various speeds, the vehicle jolted forward and lost motive power. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure for five months. On another occasion, while driving at an undisclosed speed, the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the PCM needed to be replaced. The vehicle was repaired but the failure reoccurred. The vehicle was taken back to the same dealer where it was diagnosed that the clutch assembly, clutch lever, and cylinder needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611794August 30, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact stated that while at a stop light, the vehicle failed to accelerate upon the depression of the accelerator pedal. Due to the failure, the vehicle was towed to a dealer where the vehicle was diagnosed with engine failure. The dealer failed to honor the vehicle warranty and the contact was provided an estimate for the repair. The vehicle was then towed to an independent mechanic where the engine was replaced. The contact then received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but offered no assistance. The failure mileage was 33,905. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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