Ford Focus Complaints

22,326 consumer complaints on file.

#11624204November 8, 2024
POWER TRAIN
Purchased a 2017 Ford Focus with 30,000 miles on it in July of 2020. This engine was originally a manual transmission and was turned it into an automatic transmission for several years. During this time, there were many issues with the transmission. I knew that when I purchased it, but the 2017 engine was supposed to be the best version now. In June of 2021, I had the the transmission clutch replaced at 33,500 miles. This was covered under the Ford warranty. Now the car's clutch transmission needs to be replaced again -- with only 16,500 miles between the first replacement for a total cost of $3,000. I just passed 50,000 miles this past weekend. I have an extended lifetime powertrain warranty, but this particular part isn't covered. I called Ford Customer Service and they weren't able to help me. I can't believe I'm the only person having this problem with this vehicle since we know it's been an issue with their transmissions for several years (2015 -2017). I think a transmission clutch should last more then 16,500 miles before replacement. As it is, I'm going to have to sell the vehicle and take a loss. I'm [XXX] and this was going to be my last vehicle. It's paid for and looks brand new. Just wanted to make sure that this issue was reported so that maybe others can be helped. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624242November 8, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle downshifted with the check engine warning illuminated. The vehicle was towed to the dealer where it was diagnosed that the clutch actuator had failed and needed to be repaired to verify if the transmission might have failed. The contact stated that the dealer provided the contact with the following error DTC codes: P0704, P2701, and P0805 after the vehicle had been diagnosed. The vehicle was not repaired. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623946November 7, 2024
POWER TRAIN, ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 60 MPH, the vehicle lost motive power and the vehicle was coasted to the side of the road, and then towed to a certified mechanic. The contact believed that the mechanic had diagnosed a failure within the transmission and had completed a repair to the transmission; however, the contact was unaware of what parts were replaced. The contact stated that after the vehicle was repaired, the vehicle started hesitating and there was an abnormal revving noise coming from the engine compartment while accelerating. The contact would depress the accelerator a second time to accelerate as intended. The failure was intermittent. The message that the engine was overheating was illuminated. The vehicle was taken to the dealer who determined that the fuel pump had failed. The contact was informed that the vehicle was included in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The recall repair was completed, and the fuel pump was replaced; however, the failure persisted. The vehicle was taken to a certified mechanic who diagnosed a failure with the water pump and the water pump was replaced. The mechanic was unable to determine the cause of the transmission failure. The manufacturer was made aware of the failure. The manufacturer had referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624069November 7, 2024
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while stopped at a traffic signal, as the signal changed, the contact depressed the accelerator pedal, and the vehicle hesitated before moving forward. The contact stated that once the vehicle had forward momentum there was no hesitation. The contact stated that the failure also occurred while cold starting the vehicle and the vehicle hesitated after shifting to drive(D) and depressed the accelerator pedal. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who informed the contact that the vehicle had experienced transmission failure. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623814November 6, 2024
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2014 Ford Focus. The contact stated that after refueling the vehicle, the vehicle sputtered and stalled. The vehicle was able to restart. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle was running roughly. The check engine warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 19V515000(Fuel System, Gasoline), and the contact replaced the purge valve; however the failure recurred. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the local dealer and to the NHTSA hotline for assistance. The failure mileage was approximately 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623891November 6, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact stated while driving 30 MPH, the check engine warning light and the oil pressure warning light illuminated. The contact heard an abnormal sound coming from the engine. The vehicle was taken to a dealer where it was diagnosed and determined that the timing belt needed to be replaced. The contact stated that the thermostat had recently been replaced. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, the manufacturer was unable to confirm when parts would be available. The failure mileage was 63,895. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623599November 5, 2024
POWER TRAIN, ELECTRICAL SYSTEM
Faulty dual clutch. I only have 34000 miles on it. I shouldn't have this problem . Started 2 weeks ago .very rough shifting. Sometimes it won't shift at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623679November 5, 2024
FUEL/PROPULSION SYSTEM, POWER TRAIN
Check engine light P1450 fuel system vacuum. So many complaints of the same issue of the vehicle stalling and shuddering. The dealership refuses to even look at my vehicle. This is a serious safety concern. Someone needs to intervene because there are too many of us now driving dangerous vehicles because their parts don’t work properly and the dealerships are telling us there’s nothing they can do. UNACCEPTABLE Additionally, my clutch assembly WAS recalled but the dealership must have reported my vehicle fixed because the recall is no longer showing up. THIS IS FALSE! They NEVER FIXED IT! It has never actually been fixed even though I have taken it in easily 10 times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623394November 4, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2016 Ford Focus. While the contact's daughter was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the transmission warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with a failed transmission control module. The contact was informed that the transmission control module needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The contact referenced Customer Satisfaction Program: 14M02 as a possible cause for the failure. The contact was informed that the vehicle was not included. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 57,275.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623405November 4, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated that while at a complete stop, the vehicle shut off without warning. The contact replaced the canister purge valve; however, the failure persisted. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 18V735000 (Fuel System. Gasoline). The vehicle was then taken to an independent mechanic and the failure was linked to the recall. The contact was informed that the fuel tank needed to be replaced and was given an estimate for the repair. The dealer and the manufacturer were notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623448November 4, 2024
ENGINE, UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
I am experiencing two significant issues with my 2016 Ford Focus, both of which closely match known recall problems documented for this model and year. However, my vehicle’s VIN does not currently show an active recall, and Ford has not covered the repairs. Canister Purge Valve (Error Code P1450): The canister purge valve in my vehicle is malfunctioning, leading to rough idling, poor fuel economy, and difficulties starting the engine. This issue also triggered the check engine light. My research shows that similar problems were included in a Ford recall for the 2016 Ford Focus, where a defective purge valve could cause stalling and inaccurate fuel readings. Despite these similarities, my VIN is not covered under this recall. Transmission Control Module (TCM) Issues: My vehicle also has transmission performance problems linked to the Transmission Control Module (TCM), causing hard shifting, irregular transmission behavior, and occasional failure to engage properly. The TCM issues are well-documented among 2016 Ford Focus vehicles, some of which were included in recalls and extended warranty programs, but my vehicle is excluded from this coverage. Given that these issues directly impact the vehicle's drivability and safety, I am requesting an investigation into why vehicles with similar symptoms are not covered by these recalls. These issues pose potential safety risks, including sudden stalling and compromised transmission performance. Thank you for your attention to this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623541November 4, 2024
POWER TRAIN:CLUTCH ASSEMBLY:LINKAGE:CLUTCH CABLE/ROD/ARM
The contact owns a 2014 Ford Focus. The contact stated that while his grandson was driving at various speeds and accelerating and decelerating, the vehicle hesitated and shuddered abnormally. The contact stated that the vehicle also lunged forward while braking. The vehicle was taken to the local dealer but was not diagnosed or repaired. The contact’s grandson was informed that the clutch needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623255November 2, 2024
UNKNOWN OR OTHER
I was driving to church on I-95 north bound when my sunroof exploded and shattered on me and inside my car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623061November 1, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate and shuddered while turning. No warning light was illuminated. The vehicle was taken to the dealer, where it was determined that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623062November 1, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving approximately 10 MPH, the accelerator pedal was depressed, and the vehicle shuddered while shifting into 2nd gear. The contact stated that the failure was intermittent but had become a recurring failure. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the TCM and the transmission clutches needed to be replaced. The vehicle was not repaired. The contact had been advised by the dealer that there was a manufacturer recall for the TCM (14M02 - TCM Extended Warranty); however, the vehicle was no longer covered under warranty. The manufacturer was not informed of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623070November 1, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that after coming to a complete stop, the vehicle began to jerk upon acceleration. The jerking persisted over time. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 18V845000 (Power Train). The vehicle was taken to the local dealer, where it was diagnosed and determined that the transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and confirmed that there was no warranty or recall coverage on the vehicle. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623094November 1, 2024
FUEL/PROPULSION SYSTEM
The malfunction light came on in my car I had a mechanic check the code that came up and he said it was the canister purge valve! Then I noticed whenever I put fuel in my car it was hard to start it would sputter and almost die !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623172November 1, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2012 Ford Focus. While the contact's son was driving at an undisclosed speed, the vehicle shuddered with the check engine warning light illuminated. The contact stated that the failure occurred a short distance from the residence. The vehicle was driven back to the residence. The vehicle was then towed to the dealer where it was diagnosed with transmission clutch assembly failure. The contact was informed that the transmission clutch assembly needed to be replaced. The vehicle was repaired. Additionally, the contact stated that the failure had occurred several times. The contact stated that the transmission clutch assembly had been replaced in 2019, 2020, and 2021, and the repairs were covered under warranty. The contact stated that another Ford dealer had completed the previous repairs. The contact stated that in 2021 after the repair was performed, the contact was provided a discount if the failure reoccurred; however, the discount was not applied during the July 2024 repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 139,164.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622883October 31, 2024
FUEL/PROPULSION SYSTEM
I am the owner of a 2017 Ford Focus vehicle. Recently, I have encountered multiple occurrences of stalling while driving on the highway. In two of these instances, I was in the process of passing a semi-truck and fortunately had no other vehicle behind me, or my safety and that of others may have been put at great risk. After the first incident, the check engine light appeared and was addressed by a mechanic who believed it was likely the result of a vapor lock. The issue later reoccurred and left me stranded on the interstate in a rural location where I had to wait for several hours before being transported to a nearby hotel. The vehicle started again the following morning, and I was able to finish the trip. After conducting some research, I discovered two separate recalls (identified by the NHTSA Campaign IDs 18V735000 and 19V515000) that had been issued for cars of this model and encompassing the year of my vehicle’s construction. The malfunction, as issued by a mechanic, fit the exact specifications of the recall; that is, malfunction of the canister purge valve, causing excessive vacuum in fuel vapor management systems, that can result in an engine stall while driving and without warning. I was surprised to learn that my vehicle’s VIN was not associated with any such recall; however, I was informed by my mechanic that a software update (18s32) had occurred on June 6, 2019, possibly removing association of the recall statement with my vehicle’s VIN. I am unsure at this time of the extent of damage to the carbon canister, fuel tank, and fuel delivery module. The only issue visible from the exterior is a slight depression of the fuel tank caused by excessive vacuum. The canister purge valve was replaced on September 10, at a cost of $270.03. Due to the nature of the incident and its exact resemblance of the recall issued, I would like to seek compensation for the replacement of the defective purge valve and further inspection of the carbon canister, fuel tank, a
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622950October 31, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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