Ford Focus Complaints

22,326 consumer complaints on file.

#11254821September 11, 2019
POWER TRAIN, SUSPENSION
NOT ONLY HAVE I BROUGHT MY CAR IN 4 TIMES FOR THE TRANSMISSION, NOW THE SUSPENSION IS STARTING TO SAG WHICH IS CAUSING THE TIRES TO RUB AND WEAR OUT AFTER A YEAR. I HAVE BEEN TOLD BY THE SERVICE DEPARTMENT THAT THIS IS IRREPARABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254326September 10, 2019
ELECTRICAL SYSTEM, ENGINE
THE CAR IS OVERHEATED AFTER 5 MINUTES OF IGNITION, THE ENGINE STOPPED WHEN THE CAR WAS RUNNING AND THEN THE CHECK ENGINE LIGHT CAME ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254380September 10, 2019
POWER TRAIN
I WAS TOLD UPON PURCHASE THAT MY VEHICLE WAS SUPPOSED TO SHUDDER AND LUNGE, I WAS NOT INFORMED OF THE SEVERITY OF THE RECALLS AND THE TRANSMISSION ISSUES. MY CAR IS UNSAFE TO DRIVE AS IT HAS TROUBLE SWITCHING GEARS, AND I FEAR PULLING INTO TRAFFIC. WHEN GETTING IT FIXED THE FORD DEALERSHIP, BILL COLLINS FORD IN LOUISVILLE KY REFUSED A CURIOUSLY VEHICLE FOR THE 7-10 DAYS IT IS ESTIMATED THEY WILL NEED TO 'REPAIR' MY TRANSMISSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254404September 10, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO STALL AND SHUT OFF IN THE MIDDLE OF THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE 20 MPH TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED ON APRIL 11, 2019, BUT THE FAILURE CONTINUED. THE CONTACT ALSO EXPERIENCED A FAILURE WHEN TRYING TO USE THE REVERSE GEAR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 108,836.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254411September 10, 2019
STEERING
BACKING OUT OF DRIVEWAY AND STEERING WHEEL SIEZED UP. WARNING LIGHT COMES ON SAYING STEERING ASSIST FAULT SERVICE. TAKE IT TO DEALER THEY SAY NEED TO REPLACE STEERING GEAR ASSEMBLY RACK AND PINION AND SOME MODULE. TOTAL 2647.00 WITH 88000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254419September 10, 2019
FUEL/PROPULSION SYSTEM
MY CHECK ENGINGIE LIGHT CAME ON,TOOK IT TO MECHANIC,HE SAID IT WAS A SAFETY RECALL ON THE EVAPORATIVE EMISSIONS PURGE VALVE,EVAPORATIVE EMISSIONS CANISTER,FUEL PUMP MODULE,FUEL TANK. HEARTLAND FORF IN HEBER SPRINGS ARK.,SAID THEY CODED THIS CAR LAST DECEMBER AND NOW ALL OF THIS IS WRONG WITH THE CAR.WHAT CAN I DO? I CAN'T PAY FOR THIS AND NOW ITS WRONG WITH MY CAR! IT WAS A RECALL AND NOTHING HAS BEEN FIXED ON MY CAR BUT THE DOOR LATCHES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254450September 10, 2019
STEERING
POWER STEERING ASSIST SEEMS TO HAVE FAILED ,HARD TO STEERWHEN TURNING,ALSO HARD TO DRIVE STREIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254489September 10, 2019
POWER TRAIN
TRANSMISSION SLIPS AND STOPPED WORKING. SOFTWARE HAS BEEN UPDATED/RELOADED 4 TIMES. REPLACED CONTROL MODULE. FIXED CLUTCHES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254502September 10, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
CAR WILL SHOW "STOP SAFELY NOW" WARNING AND COMPLETELY SHUT OFF ALL CONTROLS AT HIGHWAY SPEEDS. THAT CAR DOES NOT ALLOW YOU TO MOVE IT OUT OF THE FAST LANE OR ANY LANE. THERE IS NO WAY TO MOVE THE CAR TO SAFETY ONCE THE WARNING ACTIVATES. VERY DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254516September 10, 2019
STEERING
POWER STEERING FAILED AS WE WERE PULLING INTO A SHOPPING CENTER AND HAD TO HAVE THE VEHICLE TOWED TO THE MECHANIC. IT STARTED BY MAKING A GRINDING NOISE AND THEN THE STEERING GOT VERY HARD TO TURN SO WE HAD IT TOWED. WE ARE AWARE THAT THIS HAS BEEN A BIG PROBLEM ON THE FORD FOCUS BUT NEITHER NHTSA OR FORD HAS PLACED RECALL ON THIS ISSUE MEANWHILE FOCUS DRIVERS HAVE BEEN SPENDING AN AVERAGE OF $1500. TO $2000. TO REPAIR THE POWER STEERING RACK AND PINION. SHAME ON YOU BOTH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254524September 10, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2017 FORD FOCUS. WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE INDICATOR ILLUMINATED AND REMAINED LIT. ALSO, THE VEHICLE DID NOT START FOR A FEW DAYS. THE BATTERY WAS REPLACED, BUT FAILED AFTER THREE DAYS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED AND UNKNOWN FAILURE CODES APPEARED. THE MECHANIC REPLACED THE DOOR SENSOR. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254042September 9, 2019
ELECTRONIC STABILITY CONTROL (ESC)
THE BRAKE PEDAL WILL GO TO THE FLOOR. BASED ON MY RESEARCH FORD HAS A PROBLEM WITH THE ABS BRAKE PUMP WHICH CAUSES THE BRAKES TO GO SOFT. THE PEDAL HAS A LONG TRAVEL IS VERY SLUGGISH TO RESPOND. IN MY OPINION THIS IS A EXTREME SAFETY ISSUE. I BELIEVE FORD SHOULD BE MADE TO RECALL AND FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254058September 9, 2019
POWER TRAIN
FORD CUSTOMER SATISFACTION PROGRAM 19N08 IS AN EXTENDED WARRANTY FOR THE CLUTCH. THE LETTER STATES IT IS A ONE TIME REPAIR PROGRAM. HOWEVER, WHEN I REACHED OUT TO FORD THE SYSTEM SAID THERE WAS NO FURTHER INFORMATION ON THE PROGRAM. THE TROUBLE IS MY VEHICLE HAS ALREADY HAD A CLUTCH REPLACEMENT AND THE PROBLEM STILL EXISTS. SO IF FORD ALLOWS FOR ONLY A ONE TIME REPAIR THEN THOSE VEHICLES THAT STILL EXPERIENCE DELAYED ACCELERATION, SHUDDER, BUCKING, AND KICKING AFTER A CLUTCH REPLACEMENT WILL NOT BE COVERED. THE IDEA THAT FORD IS EXTENDING THE WARRANTY FOR A ONE TIME REPAIR SHOWS THE COMPANY MAY LEAVE PEOPLE WITH VEHICLES THAT DO NOT FUNCTION PROPERLY. MY VEHICLE IS ONE THAT FALLS INTO THIS CATEGORY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254072September 9, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. AL PIEMONTE FORD (2500 W NORTH AVE, MELROSE, IL 60160) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE HESITATED WHEN ATTEMPTING TO ACCELERATE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254067September 9, 2019
STEERING
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE STEERING MALFUNCTIONED WHEN ATTEMPTING TO PULL OUT OF THE DRIVEWAY. THE STEERING WHEEL WAS ALMOST IMPOSSIBLE TO TURN ESPECIALLY WHEN THE VEHICLE WAS IN A STOPPED POSITION. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD JUST PURCHASED THE VEHICLE THREE MONTHS AGO FROM DODGE CHRYSLER JEEP RAM OF WINTER HAVEN (299 CYPRESS GARDENS BLVD, WINTER HAVEN, FL 33880, (888) 612-3182). THE CONTACT SUSPECTED THAT SHE WAS SOLD THE VEHICLE WITH THE STEERING CONDITION ALREADY PRESENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 69,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254115September 9, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 15 MPH, THE TRANSMISSION COMPLETELY FAILED WITHOUT WARNING. PRIOR TO THE FAILURE, THE TRANSMISSION FAULT WARNING INDICATOR ILLUMINATED. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN) BY WEBB FORD (9809 INDIANAPOLIS BLVD, HIGHLAND, IN 46322, 219-924-3400). AFTER THE REMEDY WAS PERFORMED, THE FAILURE CONTINUED. THE CONTACT CALLED THE SAME DEALER AND WAS INFORMED THAT THE FAILURES WERE NORMAL AND THAT THE VEHICLE NEEDED TO BECOME ACCUSTOMED TO THE CONTACT'S DRIVING PATTERNS. SINCE OWNING THE VEHICLE, THE CONTACT HAD TAKEN THE VEHICLE TO BE SERVICED FOR SEVERAL TRANSMISSION FAILURES AT SEVERAL OTHER DEALERS INCLUDING RIVER VIEW FORD (2200 US-30, OSWEGO, IL 60543, 888-994-1003), ART HILL FORD LINCOLN (901 W LINCOLN HWY, MERRILLVILLE, IN 46410, 219-738-5300), AND VAN DRUNEN FORD (3233 183RD ST, HOMEWOOD, IL 60430, 708-798-1668). FOR THE RECENT FAILURE, VAN DRUNEN FORD REPLACED THE CLUTCH. THE CONTACT REFUSED TO PAY FOR THE REPAIR DUE TO ALL THE PREVIOUS RECALLS ASSOCIATED WITH THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,263.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254123September 9, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. AFTER FUEL WAS PLACED IN THE VEHICLE, IT STALLED. THE CONTACT MENTIONED THAT WHEN THERE WAS LESS THAN HALF A TANK OF FUEL IN THE VEHICLE, IT WOULD STALL THEN TOO. IN ADDITION, THE FUEL GAUGE WAS INOPERABLE AND DID NOT DISPLAY THE CORRECT AMOUNT OF FUEL IN THE VEHICLE. THE VEHICLE WAS TAKEN TO FIVE STAR FORD LINCOLN OF WARNER ROBINS (900 RUSSELL PKWY, WARNER ROBINS, GA 31088, (478) 273-8151) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE DID NOT PASS THE TEST; THEREFORE, IT WOULD NOT BE REPAIRED PER THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254148September 9, 2019
POWER TRAIN
SHUTTERING, RATTLING AND CLUNKING WHEN ENGAGING THE GEARS. VEHICLE WILL JERK WHEN ACCELERATING LIKE IT WILL STALL OUT. SOMETIMES THE VEHICLE WILL JUST NOT START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254157September 9, 2019
ENGINE, POWER TRAIN
THE ENGINE DIES WHILE DRIVING AND NOW WILL CRANK BUT WON'T START. THE TRANSMISSION SHUTTERS WHEN TAKING OFF FROM A START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254177September 9, 2019
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING BETWEEN 45 AND 50 MPH, THE FRONT PASSENGER LEANED AGAINST THE INTERIOR PASSENGER SIDE DOOR AND IT OPENED INDEPENDENTLY WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED THAT THE FRONT PASSENGER SIDE DOOR LOCK FAILED. THE CONTACT DROVE THE VEHICLE HOME USING A CARGO STRAP TO KEEP THE DOOR CLOSED. THE CONTACT CALLED KRAUSE FAMILY FORD OF WOODSTOCK (195 WOODSTOCK PKWY, WOODSTOCK, GA 30188, (877) 808-3640) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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