Ford Focus Complaints

22,326 consumer complaints on file.

#11486944September 28, 2022
VEHICLE SPEED CONTROL, ENGINE, UNKNOWN OR OTHER
Yes, both the safety of myself as well as others is at risk. The engine shuts off while driving, which is extremely dangerous in many scenarios: on a highway - the risk of rear-ending at high speed, hazardous when passing another car on a two-way street, inability to leave the intersection safely etc. During regular operation, the vehicle loses power and enters "idle mode"; the car shakes a bit like choking, the engine shuts down, and no acceleration is possible. An error message " engine fault service now" appears. You are losing control over a car and cannot safely leave a line or an intersection. Turning the engine off and back on clears the message, and the vehicle typically runs back and runs without problems. The incidents happen entirely at random without any warning. There is no pattern, fast or slow drive, length or dynamic of the drive, the weather, etc. Happened to me multiple times. Around August 8th - the first observance, on an interstate highway, the car entered idle mode and died numerous times when slowing down. The car was dropped off at the authorized FORD dealer. The dealer cannot replicate the issue. Car picked up from the dealer around August 30th - throttle body replaced as per dealer recommendation. September 15th - same problem. The car shuts off during driving. No acceleration, same message. Fulls speed, city driving, lost acceleration mid-intersection. Car towed to an authorized dealer. The dealer cannot identify the issue, cannot replicate the problem and says everything is ok. On September 23rd, the car was picked up from the dealer, stating that they replaced the harness and resolved the issue. September 24th card enters "middle mode" while on the highway off-ramp. Unable to accelerate same error message. Miraculously avoids being rear-ended by the driver behind. The message clears off after tuning the car off and on. The vehicle operates normally after. Dropped the car off at the authorized dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486961September 28, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2016 Ford Focus. The contact stated that while shifting into gear, the vehicle failed to respond. The contact also stated that the engine failed to start occasionally. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486976September 28, 2022
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving 30 MPH, the vehicle started jerking significantly. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission clutch had failed. The vehicle was then taken to the local dealer who diagnosed that the transmission clutch and the transmission control module (TCM) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as Ford Customer Satisfaction Program Campaign Number: 19N08 for transmission clutch had expired and Ford Customer Satisfaction Program Campaign Number: 15B22 (TCM) part was not available. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486979September 28, 2022
POWER TRAIN
There is a shudder in the transmission when accelerating, upshifting and occasionally downshifting as well. It has not posed any safety risk yet. My car has not (to my knowledge) been inspected by a dealership, service center, insurance representative, etc. but there have been previous recalls for this issue. Since buying it last autumn there has been a small, almost unnoticeable shudder, but it has quickly gotten worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486983September 28, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2016 Ford Focus. The contact stated that the dealer had previously replaced the TCM and clutch assembly; however, the failure recurred while driving at an undisclosed speed, and the gear shifter was unable to shift to the intended gear with the transmission message displayed. The vehicle was towed to the dealer where it was diagnosed that the TCM and the clutch assembly needed to be replaced again. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 74,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486589September 27, 2022
ENGINE
2012 FORD FOCUS. CONSUMER WRITES IN REGARD TO ILLUMINATED CHECK ENGINE LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486601September 27, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
2014 FORD FOCUS. CONSUMER WRITES IN REGARD TO FAILED TRANSMISSION CONTROL MODULE (TCM).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486610September 27, 2022
UNKNOWN OR OTHER
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle was hesitating, vibrating, and driving rough. The vehicle was taken to the local dealer on multiple occasions however, the mechanic was unable to duplicate the failure. The contact stated that no repairs were performed. The contact stated that the failure became more frequent and included improper acceleration. The contact stated that the check engine warning light remained illuminated. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486656September 27, 2022
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while parking in the driveway, she shifted to park(P) however, the vehicle rolled backward. The contact stated no warning light was illuminated. The contact was able to depress the brake pedal to stop the vehicle and then shifted the vehicle back into park(P). The contact stated that the check engine warning light was illuminated and had remained illuminated for three months. The contact stated that recently while driving 10 MPH, the vehicle stalled without warning. The contact took the vehicle to a local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V169000 (Power Train) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486678September 27, 2022
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated while driving from a complete stop, the accelerator pedal was depressed and the RPM revved up and the vehicle started shuddering. There was no warning light illuminated. The contact stated that the failure would stop after driving for an extended period. However, the failure had been reoccurring while driving from a complete stop. The vehicle was taken to the used car dealer where an unknown software was reprogrammed; however, the failure persisted. The vehicle was taken back to the used car dealer where it was diagnosed that the transmission clutch had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 25,042.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486741September 27, 2022
POWER TRAIN, FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact then stated when he refueled the vehicle, the vehicle failed to operate as needed. The check engine warning light illuminated. The vehicle was taken to Auto Zone to be diagnosed. The mechanic retrieved an unknown code. The manufacturer was notified of the failure and the contact was provided a case number and advised to contact the dealer. The dealer was notified, and the contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and the power control module was reprogrammed. The vehicle was not repaired. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486773September 27, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated that after refueling the vehicle and attempting to restart the vehicle, the RPM was fluctuating and the vehicle then lost motive power. The check engine warning light illuminated. The contact stated that after a few attempts she was able to restart vehicle. The vehicle was then taken to an independent mechanic; however, the contact was not provided with a diagnosis and the vehicle was not repaired. The failure continued after refueling and the contact stated that the vehicle would stall and lose motive power after coming to a complete stop at a red light or at a stop sign. The vehicle was then taken to another independent mechanic where the failure code P144A for the EVAP system was retrieved. The contact referenced NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) as a cause for the failure; however, her VIN was not included in the recall. The local dealer was made aware of the failure and confirmed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer made aware of the failure and a case was opened and the contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486810September 27, 2022
POWER TRAIN
There was not an accident, but I don't know where else to type my comments. The car won't shift properly and tends to stall at times. This is not only dangerous as cars behind can't always know why I am driving so slow, but obviously, poses a problem if car can't shift at all and I (or my wife or daughter) is left stranded somewhere. Took car to dealer last week and they replaced clutch assembly for $2925. This is extremely frustrating since the clutch was repaired at 26,100 miles. That didn't work, so now we have to pay that amount. Let's be honest, these cars are known for clutch/transmission issues, so replacing this again at 45,000 is not fair at all. Why isn't Ford doing the right thing and offering to replace this at their own cost? I don't have current receipt for $2900 as I haven't picked up car yet, but work costs can be confirmed at Manning Ford in DeKalb, Illinois. I will upload original receipt when my dad took car in the first time for this issue. That was covered by warranty, and since this happened again, I believe the fair things to do would be for Ford to replace at no cost to us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486350September 26, 2022
POWER TRAIN
My 2014 Ford Focus Titanium experiences bucks and jerking on a daily basis. I will be making turns crossing large streets and I will have a chance to go and when I do the car will stall and the power will come back almost getting me killed by oncoming traffic. Also at red lights or stop signs I will stop and then press the gas only to have the car go a little and then stall or jerk/buck in which the person behind me (especially at red lights) thinks I'm going and goes only to have me stop and then they almost hit my back (I actually had one person tap my back bumper but thank Jesus I was ok). Also on the highway doing 55-70 MPH and I press the gas to move a lane or go forward more the car will drop gears and stall causing the cars behind me to almost hit me and honk. This is not too mention the slips and bucks the transmission causes on the daily which are just annoying. This is extremely dangerous! I have given my wife my Nissan Rogue and taken the Ford Focus as I don't feel safe letting her (or myself) drive it. And the transmission has been replaced as well as the clutch before and most recent the car wouldn't go in reverse and they fixed the TCM. It is now known that Ford KNEW about these issues and did nothing! I'm afraid one day I will die in an accident and it will be because of this transmission but we don't have the money to get rid of the car we already paid off. And no one wants to buy this junker as we've tried to sell it! I don't know what to do as this is unbelievable?!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11486407September 26, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated while driving 75 MPH, the vehicle would not accelerate as needed. The contact stated that the Service Transmission or Transmission Failure warning light was illuminated. The contact stated that the vehicle was jerking however, she was able to drive home safely. The vehicle was diagnosed and the contact was informed that the transmission needed to be replaced. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The contact was informed that the vehicle warranty would not cover the repair. The failure mileage was 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486420September 26, 2022
POWER TRAIN
My 18yr old daughter just purchased this car and drove it for 2 weeks when the transmission went out. IT STOPPED WORKING MID TURN!! LUCKY SHE DIDN'T GET HIT BY ANOTHER Vehicle. Now it has been towed to a Ford dealership that is stating the part is on "back order" so this car that she saved her own money to purchase is sitting, out of commission, for who knows how long!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486421September 26, 2022
UNKNOWN OR OTHER
While in heavy traffic, the car started to "shake". At one stop point I removed feet from brakes pedal to move forward, but car did not reacted and stayed in same spot as if car was parked. I then put the par in "P" and then "D" and then I was able to continue driving. Car has been "shaking" and "pulling" after that. That happened two week ago, I call Ford, but they hang up, I leave voicemails and they have not responded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486444September 26, 2022
AIR BAGS
The driver airbag light keeps going off and on. I went to ford dealer shop to fix it. Only shortly after it came back on. I tried different tricks online and they dont last long. This is a common issue among ford focus owners. The connection plug from airbag to the steering wheel is bad and it just loses connection from time to time. Focus owners cant just DIY sensitive parts like airbag to temporarly fix it nor can we spend big bucks to visit dealersshop everytime. They charged me $140 just look at my car. And told me $700 for airbag replacement, when all that needs replacing is the faulty connecting plug. Ford knows this but is getting away with jeopordizing with customers lives for money. Please make this recall issue so ford will fix for all focus owners before people dies from this well known focus issue because the driverside airbag failes to deploy. Please.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486536September 26, 2022
POWER TRAIN
The contact's son owns a 2012 Ford Focus. The contact stated while her son was driving at an undisclosed speed, the RPM revved up and the vehicle decelerated independently. Additionally, the vehicle started shuddering. There was no warning light illuminated. The contact's son was able to veer to the side of the road. The contact continued driving at slower speeds. The contact stated that the failure reoccurred increasingly. The vehicle was taken to two independent mechanics where it was diagnosed that the Powertrain Control Module (PCM) needed to be replaced. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under Ford Transmission Control Module Extended Warranty Coverage Campaign Number: 14M02 because the campaign expired. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486550September 26, 2022
POWER TRAIN
Transmission / Clutch Slippage. Apparently a well known issue for the 2018 Ford Focus. I am now looking at my 3rd replacement for the clutch as it continues to fail, most recently within 10k miles from the last replacement. Vehicle has less than 85k. Simple daily driving and the vehicle transmission starts to slip gears when leaving a stop, from 1st to 2nd gear. This is not good when crossing larger interceptions or going up hills. The longer I drive the vehicle, the worse it gets. Ford is well aware of this issue with the 2018 and earlier models, as are the Ford dealerships and Focus owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus