Ford Focus Complaints

22,326 consumer complaints on file.

#11493006November 10, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the vehicle experienced occasional hesitation while driving. The vehicle was taken to the local mechanic who diagnosed that the fuel tank was deformed causing a failure in the fuel delivery pressure. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493081November 10, 2022
STEERING
On Saturday October 15, 2022 while driving my 2018 Ford Focus hatchback, the steering went out. I was able to avoid being hit by the car behind me by somehow managing to pull into a driveway. I had the car towed to my home and called my usual mechanic on Monday the 17th who told me that it could only be repaired at the dealership as it would require special calibration after the steering was fixed. I then had it towed to the closest Ford dealership to my home. I was informed the next day, the 18th, that the "steering gearbox had to be replaced which was caused by intermittent overheat internal to steering gear, internal fault has caused steering gear damage internally". I was informed parts, tax and shop fees would amount to 3500.00. They also said there was a back log on parts and they have no idea when it would be fixed. It has now been there 3 weeks and they still have no idea when the parts will come in. There was no warning lights or messages prior to the steering going out. If I had been on the highway, as I often am as I am a nurse who sees patients in their homes, I truly believe I might have been killed as it was incredibly hard to even pull the car over into the driveway when I was going 30 miles an hours, let alone if I had been going 60 mph on the highway. I am a caretaker for elderly family members and as I stated, am a nurse. I have not been able to work, nor have I been able to do my usual caretaking for my family members. The car is only 4 years old with low miles and having the steering go out without warning is completely unacceptable which is why I am filing a formal complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493155November 10, 2022
SUSPENSION, POWER TRAIN
My 2014 ford focus will not reverse. It also does not lock the doors while driving and have had problems opening the back hatch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492938November 9, 2022
ENGINE
The contact owns a 2017 Ford Focus. The contact stated that after a routine oil change at the local dealer, while driving approximately 45 MPH, the oil warning light illuminated, and an abnormal sound was heard coming from the front of the vehicle. The vehicle was inoperable and was towed to three different independent mechanics; however, the failure could not be duplicated. The vehicle was then towed to a local dealer, where it was diagnosed that the oil belt and the engine needed to be replaced. The vehicle remained at the local dealer awaiting the repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492942November 9, 2022
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
My son was traveling on 3 lane highway in the far left passing lane when the vehicle acted like it went into neutral. He was able to coast through traffic on the busy highway to get pulled over onto the right hand side of the road. The motor was still running but the vehicle would not move. He could not put the vehicle into park so he shut off the vehicle and called a towing service. The towing service was also unable to get the vehicle into neutral. There were no initial warnings that anything was going wrong with the vehicle. The vehicle was then towed to Nielsen Ford in Morristown, NJ where it was diagnosed as being a Transmission Control Module issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492724November 8, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated while stopped at a stop sign the vehicle shut down completely. The contact was able to restart the vehicle; however, the vehicle drove rough. The vehicle was taken to the dealer and the canister purge valve was replaced. The manufacturer was contacted and stated that the VIN was not included in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The failure mileage was 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492767November 8, 2022
POWER TRAIN, FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated while driving at an unknown speed and depressing the accelerator pedal, the vehicle began to shake. The contact stated no warning light was illuminated. The contact continued driving to her place of employment. The contact took the vehicle to the local dealer, where it was diagnosed with needing the clutch to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Numbers: 18V845000 (Power Train) and 18V735000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 111,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492784November 8, 2022
UNKNOWN OR OTHER
Shudder upon acceleration due to faulty clutch pack. even when replaced under warranty the faulty clutch presents the same problem. Causes all kinds of UNKNOWN problems when the car fails to accelerate and/or the clutch assembly fails. Problem has been confirmed multiple times by Ford Dealer. Been inspected by the manufacturer- FORD and deemed unsafe and needing immediate repair. No warning lamps, messages, etc. Car will just do that with no warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492797November 8, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2013 Ford Focus. The contact stated while driving 10 MPH, the vehicle started jerking with an abnormal noise coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that transmission module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle warranty was expired. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 152,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492532November 7, 2022
POWER TRAIN, UNKNOWN OR OTHER
Overheating. Car stalling. Jerking of the vehicle while in motion. Pauses in between acceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492599November 7, 2022
POWER TRAIN
Reverse gear doesn’t engage sometimes and drive gears sometimes goes out while at traffic lights and causes the car to go at low speeds only. It feels like I’m unable to accelerate sometimes. I don’t recall when exactly but the check engine warning sign appears and disappears on my car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492635November 7, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 35 MPH, the vehicle independently shifted to another gear or would go into neutral. The vehicle also revved abnormally without the vehicle responded or accelerating as intended. The contact stated that the check engine and a transmission overheating warnings were illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed that the clutches needed to be replaced and that the failure was caused by wear and tear. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492415November 5, 2022
POWER TRAIN
Ford dealership allowed someone to trade-in their 2015 Ford Focus. I bought it, 7/2020. 10/2022 the transmission and reverse stopped working. After having the car towed to the dealer, the TCM was the issue and is on back order. No ETA and was notified (surprisingly) I had an extended warranty; 10yrs 150,000 miles - which covers a rental. I had to call the dealership owner with docs to request a loaner. I was notified I could trade it in - but why would I pass this issue onto someone else? Once I got through that I began arbitration. I was notified by Ford manufacturer they’d offer a $1500 cash and keep settlement! I still owe $4k on a while that has 3 yrs left on a transmission warranty that is known to reoccur! Ford is continuing a vicious cycle!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492224November 4, 2022
POWER TRAIN
While accelerating from a stop or low speed the engine revs and does not shift gears. Impossible to increase speed above about 30 mph. After taking my foot off the gas pedal and trying, again it sometimes works fine for awhile. Intermittent, but dangerous, since I never know when pressing the gas pedal will make the car move forward or just rev the engine with no effect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492252November 4, 2022
ENGINE
The contact owns a 2012 Ford Focus. The contact stated that upon parking the vehicle and removing the key from the ignition, the vehicle continued to run without warning. The contact stated that the engine eventually turned off after approximately 3-5 minutes. The contact had taken the vehicle to the dealer where they informed her that they were unaware of the failure. The manufacturer was also notified of the failure and referred her to the NHTSA hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 68,000. The consumer stated the vehicle was turned in and the consumer has a new vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492062November 3, 2022
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated while driving at undisclosed speeds and accelerating, the vehicle was shaking abnormally. There were no warning lights illuminated. The contact took the vehicle to the dealer and the clutch was replaced. The failure reoccurred and the clutch was replaced three times. The manufacturer was made aware of the failure and informed the contact that the vehicle was 600 miles over the warranty, and the VIN was not included in a recall. The contact was referred to the NHTSA hotline for assistance. The approximate failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492091November 3, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while at a complete stop, the vehicle would shake without warning. The contact took the vehicle to the dealer where the seal and clutch assembly were replaced as well as the TCM (Transmission Control Module). Recently, the same failure recurred, and the contact was given the same diagnosis from the dealer. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 18V845000 (Power Steering). The manufacturer was notified of the failure and informed her that there were no recalls or warranty on the vehicle. The manufacturer agreed to cover half the cost of the repair. The vehicle was not yet repaired. The failure mileage was 24,991. The contact stated that from a complete stop and upon acceleration, the vehicle would begin to shake. The force of the shaking varied but would increase over time. The shaking negatively affected the drivability of the vehicle. The contact was informed by the dealer that the issue would only get worse if no repairs were made. Half of the costs of repair was covered by the manufacturer due to the exact same problem happening within a year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492144November 3, 2022
POWER TRAIN
Out of no where my car has a transmission issue. I got my car last year and there were no problems. I’ve been told my car doesn’t go into the recall because it was 2 months made after the recall date was made which is not fair. Several people have told me these type of cars are known to have horrible transmissions. I can’t afford a $3,000 + repair on this when the mileage isn’t even bad enough to have a transmission issue. This is my significant others only way to make income. It is not safe to drive the car in this condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492153November 3, 2022
POWER TRAIN, VEHICLE SPEED CONTROL
The contact owns a 2017 Ford Focus. The contact stated that while driving at various speeds, the vehicle was shuddering while accelerating. There were no warning lights illuminated. The vehicle was taken to the local dealer, who informed her that the vehicle was working as designed. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who was unable to replicate the failure. The contact stated that the failure was related to NHTSA Campaign Number: 18V845000 (Power Train). The manufacturer was contacted and referred her to the NHTSA Hotline for assistance. The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492171November 3, 2022
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated while driving approximately 35 MPH and at various speeds, the vehicle started to shudder and vibrate. The contact stated that she pulled off the road and turned off and restarted the vehicle which seemed to reset the transmission. The contact stated that the check engine light was illuminated. The contact had taken the vehicle to a local dealer several times and the vehicle was diagnosed, and the clutch assembly was replaced twice, and the transmission control module was first reprogrammed and then replaced. The vehicle been repaired; however, the transmission failure persisted. The vehicle was not recently repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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