Ford Focus Complaints

22,326 consumer complaints on file.

#11528805June 26, 2023
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated that while driving at various speeds, the vehicle would not properly accelerate while depressing the accelerator pedal. Additionally, the vehicle occasionally stalled while at a stop light and while decelerating. The vehicle was taken to the local dealer who replaced the transmission, but the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528815June 26, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated that after refueling the vehicle and attempting to drive, the vehicle stalled and failed to immediately start-up. Additionally, while driving at an undisclosed speed, the check engine warning light remained illuminated. The vehicle was taken to the local mechanic who diagnosed that the canister purge valve was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528863June 26, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the vehicle would not properly accelerate from a stationary position. The vehicle was taken to the local mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure. The contact was informed that the VIN was not included in NHTSA Campaign Number: 13V523000 (Power Train). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528951June 26, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the vehicle was vibrating and shaking while changing gear. The vehicle was taken to the local dealer who diagnosed that the transmission clutch was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed that the VIN was not included in the NHTSA Campaign Number: 13V523000 (Power Train). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528963June 26, 2023
POWER TRAIN
Engine rpm’s race wildly when auto trans shifts from 1 to 2 and 3 to 4. Vehicle suddenly will no longer go in Reverse. Dealer says there are no applicable programs affecting my vehicle despite same problems reported on 2012 - 2016 models. Independent transmission shops refuse to attempt repairs on all models of Focus due to widespread knowledge of defective transmission design. I see no reason why my vehicle is excluded! I am told 4-5 month wait to be seen for dealer service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528640June 24, 2023
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
I'm wondering since there are so many complaints, even I am one of then, why isn't anything getting done. I'm paying out of pocket. Ford don't want to fix my car, 2012 ford focus sel. It's b.s. it's costing me alot of money. And I don't get reimbursed for nothing. I'm highly mad. I should sue ford company for not doing [XXX]. Thanks INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528440June 23, 2023
ENGINE, UNKNOWN OR OTHER
This car had transmission problems from the day I bought it. Then with less than 50,000 miles on it, it quit on the highway. I had it towed to the local Ford dealership where they charged me $150. to tell me the antifreeze had leaked into the engine and ruined the engine and it would cost me $9,000 to have it fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528512June 23, 2023
POWER TRAIN, ENGINE
Driving down the road and all of a sudden the transmission starts jumping out of gear and back in gear, then light comes on stating transmission is overheating. Shut car off to cool transmission and car will not start back, after around an hour car cranks back up, but continues to jumping in and out of gear and light stating transmission is overheating stop for 5 minutes and relays clicking under the hood around the motor/ transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528529June 23, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated while at a stop light and attempting to accelerate, the vehicle started jerking. The contact stated that after several minutes the vehicle operated normally. On another occasion, while at a stop light, the contact started to accelerate however, the vehicle jerked and there was a delay before the vehicle shifted into gear. The vehicle was taken to the dealer and the clutch was replaced, but the failure reoccurred. The vehicle was taken to an independent mechanic who stated that the clutch needed to be replaced again. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and referred the contact to the NHTSA Hotline. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528368June 22, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Driving on 2 lane, car suddenly went dead at 60 mph . Able to get off road. Cranked back up. Checked for code and fuel tank had vacuum lock. Checked with ford. There is a recall on that but not my vin number. Took to Ford garage x4 paid eval. Fee of $159 twice to diagnose. No success. They replace fuel door and clutch total bills approx $500. Last failed attempt to fix the problem revealed more trouble... back end was swerving and jerking.. felt out of control. Somehow when the clutch wS changed out the rear shocks and front struts were busted. And No I didn't take it back after that. Why does mt car show recall code is problem yet vin not covered and garage tries to fix everything but the recall prob and makes everything worse. I do not have the money to throw into these "fixes" I an disabled on tight budget. This is a problem that began on the assembly line at time vehicle was manufactured. I bought I n good faith and ended up with a lemon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528399June 22, 2023
ELECTRICAL SYSTEM, ENGINE
Radio and speakers have not worked for over a year- making loud popping and screeching sounds. Automotive center #1 stated it was a computer system fail and they could not fix it because they did not have the proper software. Then I went to get a new fuse for the cigarette lighter and was told something is leaking. Took it to Firestone automotive center to be told nothing is leaking and I should go to Ford because it is most likely a sensor issue. Car says it is overheating when it is in idle. And no one I go to seems to care to help me get things fix. Ford can't help for 2 weeks due to availability. This has been the worst experience with a car I have encountered with trying to figure out the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527856June 20, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle was jerking and hesitating. On another occasion, while driving at approximately 55 MPH, the transmission downshifted, and the vehicle stalled. The vehicle would no longer accelerate forward and failed to reverse. During the failure, the message "transmission fault" was displayed. The vehicle was towed to a local mechanic who diagnosed that the Transmission Control Module (TCM) was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527891June 20, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
2017 Ford Focus; CNP valve issues; previous Safety Recall 19S22 was issued in 2019. The dealership where car was purchased performed recall; deformation of tank in Nov 2019. The 2017 Ford Focus never really idled very well even after recall was performed by dealership in 2019, as well as; increased RPM and sluggish at acceleration. Then early June 2023 fuel gauge was reading 44 miles to empty; so stopped to fill gas tank. Turned car off completely had keys in pocket; immediately after filling the gas tank the Ford Focus would not start; eventually able to start vehicle by continuous attempts and then finally punching the gas pedal once car was started kept car running for at least 40 minutes. Performed OBD scan shortly after which gave error code PO456. Recall 19S22 clearly states that a OBD scan of PO456 could very well be a CNP valve issue. Contacted dealership and made appt for 6/20/2023; at which time the dealership stated that recall has already been performed for the 2017 Ford Focus in Nov 2019. Contacted Ford Motor Company; who then stated that they are aware of the CNP issue but since there is no current recall that they are not liable and to contact NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527928June 20, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at undisclosed speeds, the vehicle was shaking abnormally without warning. The contact stated that after the transmission upshifted, the vehicle stopped shaking. The vehicle was not diagnosed or repaired. The manufacturer was not contacted or notified of the failure. The failure mileage was 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527649June 19, 2023
POWER TRAIN
The transmission and the clutch are faulty from when they were originally made. I had it diagnosed at a ford dealership. I have taken it into the shop 3+ times and have spent thousand to fix it. My car is an automatic, but it shifts gears like it’s a manual. The “faulty transmission” alert will show up without warning and my car won’t start leaving me stranded. I’ve had to tow it twice. The car is unreliable and unsafe. It begins to shift even worse right before the “faulty transmission” alert then it won’t start. It’s acting up right now and I’m afraid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527654June 19, 2023
POWER TRAIN
As I was driving and slowing down to come to a stop my car completely quit moving. I was informed my TCM has gone out. I've had issues previous with my Focus not wanting to reverse
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527662June 19, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The speakers are making a LOUD POPPING AND CRACKING. This is now happening with the radio turned off, and no Bluetooth connected to it. It even sometimes does it when the car is completely turned off. This sounds to me like an electrical issue for one. For two, this is an extreme safety issue, especially when I am driving. The last time it happened, it sounded like gunshots going off that that’s how loud it was, when my car was turned off completely, and now I am suffering from extreme tinnitus. Next time this could actually explode my eardrums. I have heard this to be an issue for multiple of these vehicles yet there has not been a recall on whatever may be causing this?! THIS IS AN EXTREME HEALTH/AUDITORY/NEUROLOGICAL SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527723June 19, 2023
POWER TRAIN
The engine light is on. The car shakes a lot, jerks and acceleration is slow. I don’t feel safe driving it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527746June 19, 2023
AIR BAGS, SEAT BELTS, SEATS
I was in a vehicle crash in my 2015 Ford focus none of my airbags deployed. My seatbelt did not lock and my driver seat they came sideways.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11527634June 18, 2023
ENGINE, UNKNOWN OR OTHER
It wont go in reverse and comes out of gear transmission?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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