Ford Focus Complaints

22,326 consumer complaints on file.

#10015822April 14, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE STALLED WHEN IT WENT OVER A BUMP IN THE ROAD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014315April 13, 2003
FUEL SYSTEM, GASOLINE
ENGINE STALLS OR SHUDDERS WHEN FUEL LEVEL REACHES A QUARTER OF A TANK. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014322April 13, 2003
ENGINE AND ENGINE COOLING:ENGINE
OVER THE PAST THREE MONTHS THE ENGINE HAS BEEN "CUTTING" OFF WITH NO NOTICE AND HAS INCREASED IN FREQUENCY AS TIME GOES BY. I HAVE HAD THE VEHICLE BACK TO THE DEALER AT LEAST THREE TIMES AND WAS TOLD THEY COULD FIND NOTHING WRONG WITH THE CAR. I WAS TOLD TO CALL THE TOW SERVICE THE NEXT TIME IT STALLS AND NOT TO RESTART THE CAR. THE VEHICLE IS DRIVEN IN CITY TRAFFIC AND I TOLD THEM I WAS NOT GOING TO BLOCK RUSH HOUR TRAFFIC AND RISK BEING REARENDED TO WHICH I WAS TOLD THERE WAS NOTHING THEY COULD DO. I CALLED THE FORD 800 NUMBER TWICE AND WAS TOLD THAT THEY STAND BEHIND THEIR DEALERS AND IF THEY SAY THERE IS NOTHING WRONG AND THAT THEY COULD NOT DUPLICATE THE PROBLEM THERE WAS NOTHING THEY COULD DO WHEN I ASKED THE FORD "TALKING HEAD" IF FORD WAS GOING TO PAY FOR MY FUNERAL WHEN THE CALL STALLED ON AN INTERSTATE EXIT RAMP AND WAS REARENDED BY A MAC TRUCK I WAS TOLD THAT I WOULD HAVE TO CONTACT MY INSURANCE COMPANY. A FRIEND OF THE FAMILY DID SOME RESEARCH ON THE INTERNET AND FORWARDED TO ME. TO MY SURPRISE AND CONTRARY TO THE IMPRESSION I RECEIVED FROM THE LOCAL FORD DEALER AND THE FORD 800 NUMBER THIS STALLING PROBLEM WAS NOT UNKNOWN AND COULD BE DANGEROUS. BELOW IS LISTED THE LATEST CASES OF STALLING. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014326April 13, 2003
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC., TIRES, ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK, VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING, VEHICLE SPEED CONTROL:CRUISE CONTROL, EQUIPMENT:ELECTRICAL, EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:TANK VALVE/GAUGE
AFTER ABOUT 10 DAYS OF BUYING MY 2000 FORD FOCUS THE PROBLEM. STARTED AND ONE YEAR LATER THE PROBLEMS ARE STILL COMING LIKE CLOCK WORK. FIRST MY BREAKS WERE SQUEALING I CALLED THE DEALER, HE SAID NOT TO WORRY ABOUT IT UNTIL I HAD TIME TO COME IN. 1 TO 2 MONTHS LATER, AFTER SEVERAL CALLS ASKING IF IT WAS STILL OKAY TO DRIVE, I TOOK MY CAR IN AND THE ROUTERS AND BREAKS WERE BAD, THEY SD I SHOULD HAVE BROUGHT MY CAR IN SOONER. WELL PER THERE REQUEST I TOOK MY TIME. I HAD TO PAY THE GET THIS TAKEN CARE OF. IT DIDN'T STOP THERE, MY TIRES KEPT GETTING FLATS SO I HAS TO ONCE AGAIN REPLACE AT MY OWN EXPENSES. NOW THE REAL PROBLEMS START, MY CRUISE CONTROL WAS JUST OUT OF CONTROL, MY CAR WOULD ACCELERATE EVERY TIME I WOULD PUT IN ON CRUISE. THE WINDSHIELD WIPERS WOULD NOT WORK AND MY RADIO KEPT TURNING OFF BY ITSELF. I HAD ONCE AGAIN AT MY OWN EXPENSES REPLACE MY WINDSHIELD WIPERS CALLING THE MAINTENANCE. DEPT. AT MERIDIAN FORD. THEY FIXED THE PROBLEM. WITH THE CRUISE CONTROL AND IT WAS WORKING FINE FOR ABOUT 2 MONTHS IT IS NOW HAPPENING AGAIN! NOW I HAVE PROBLEMS WITH THE KEY GETTING STUCK AND WILL NOT TURN, THE TRUNK WILL NOT SHUT, AND MY CAR WILL SHUT OFF WHEN THE CAR IS IN IDLE. IT TURNS OFF IF IN PARK OR DRIVE AFTER ABOUT ONE MIN. IDLE. THIS IS VERY FRUSTRATING. AND HAS CAUSED SO MANY FINANCIAL AND STRESS PROBLEMS. I DON'T FEEL SAFE IN THIS CAR AND I FEEL CHEATED! I WAS SOLD A LEMON! A LIST OF WHAT WAS WRONG WITH MY NEW CAR..BAD BREAKS, BAD ROUTERS, BAD WINDSHIELD WIPERS, BAD CRUISE CONTROL, BAD TRUNK, BAD TIRES, THE KEY GETS STUCK AND WILL NOT TURN, AND NOW IT TURNS OFF WHILE IN IDLE. ALL THESE THINGS ARE STILL WRONG WITH IT AND ITS COSTING ME MONEY, STRESS,TIME AND IT IS COSTING ME TO BE LATE ON MY CAR PAYMENTS AND OTHER BILLS BECAUSE I HAVE TO PAY FOR ALL THIS CRAP TO BE FIXED! WHY IS THIS HAPPENING! DO I NEED TO GET A LAWYER OR DO YOU NEED TO REPLACE OR FIX MY CAR AT YOUR EXPENSIVE. I HAVE LOST SO MUCH AND FEEL HELPLESS. I HOPE THIS DOES NOT FALL ON DEAF EARS. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014337April 13, 2003
SERVICE BRAKES, HYDRAULIC
MY FORD FOCUS HAS BEEN HAVING ABHORRED BRAKE WEAR. I HAVE PUT 50,000 MILE ON IT AND HAD TO REPLACE THE ROTORS AND PADS 3 TIMES. I KNOW OF CARS GOING 80000 WITH NO PROBLEM. THERE HAS GOT TO BE SOMETHING WRONG I HAVE HAD NO PROBLEMS OF THIS NATURE WITH ANY OTHER VEHICLE. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015301April 11, 2003
STRUCTURE:BODY:DOOR
THE KEY LOCK CYLINDER WAS REPAIRED AND IT FAILED AGAIN.*AK *JB *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015724April 11, 2003
POWER TRAIN:AXLE ASSEMBLY
WHEN THE VEHICLE WAS IN PARK, THE LEFT AXLE SNAPPED WHICH CAUSED THE VEHICLE TO ROLL BACKWARDS AND CAUSED AN ACCIDENT. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10015728April 11, 2003
AIR BAGS:FRONTAL
THE FRONT AIR BAGS DEPLOYED WITHOUT IMPACT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015600April 10, 2003
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
ALL 4 COIL SPRINGS FAILED WITHOUT WARNING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015606April 10, 2003
VEHICLE SPEED CONTROL
THE VEHICLE EXPERIENCED SUDDEN ACCELERATION, WHEN A TURN WAS MADE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014888April 9, 2003
TIRES, ELECTRICAL SYSTEM, STRUCTURE, POWER TRAIN, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK, SERVICE BRAKES, HYDRAULIC, VISIBILITY:REARVIEW MIRRORS/DEVICES, SEATS, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THE DRIVER SIDE FRONT TIRE HAD BLOWN OUT. THE PASSENGER SIDE TIRE WAS FOUND WORN ON THE INSIDE ALONG WITH AN EXPOSED WIRE. (THESE TWO TIRES WERE NOT OF THE SAME MANUFACTURER) OTHER PROBLEM WERE AS FOLLOWED: THE BUTTON ON THE CASSETTE PLAYER HAD BROKEN, THE ADJUSTER BUTTON FOR THE SIDE VIEW MIRROR ON THE PASSENGER SIDE HAD POPPED OFF, WHILE DRIVING THE OVER DRIVE LIGHT FLASHED AND THE VEHICLE JUMPED IN/OUT OF OVER DRIVE (TRANSMISSION PROBLEM-PER MECHANIC), THE BATTERY LIGHT CAME ON, THERE WERE NO FUSES IN THE WIRES UNDER THE PASSENGER SEAT, TRUNK LOCK POPPED OFF, A/C BUTTON LIGHT ON THE DASH CAME ON WHEN THE HEAT WAS ON, THE BRAKES SQUEALED(SINCE PURCHASE), THERE WAS A BLIND SPOT ON THE PASSENGER SIDE MIRROR, AND WHEN THE HEADLIGHTS WERE ON, THE DRIVER WAS UNABLE TO SEE OTHER VEHICLE'S DUE TO THE SEATS BEING TOO HIGH. MR SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014193April 9, 2003
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
FOCUS ZX3 HAS 20,000 MILES, STEERING COLUMN LOCKED, ENTIRE IGNITION LOCKED, COULDN'T TURN KEY, HAD TO BE TOWED AND TOOK A DAY TO REPAIR. THIS IS THE SECOND TIME THIS HAS HAPPENED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014170April 9, 2003
UNKNOWN OR OTHER
AS A RESULT OF AN ACCIDENT I MUST HAVE BOTH HEAD LIGHT ASSEMBLIES AND THE FRONT BUMPER REPLACED ON MY 2001 FOCUS. MY INSURANCE COMPANY INSISTS THAT IT WILL ONLY PAY FOR AFTER MARKET PARTS, NOT OEM PARTS. FURTHER, THEY TELL ME THE AFTER MARKET PARTS CARRY NO CERTIFICATION THAT THEY ARE EQUAL TO THE OEM PARTS. I WOULD NOT FEEL SAFE USING PARTS THAT ARE SAFETY RELATED THAT CANNOT BE CERTIFIED TO BE OF THE SAME KIND AND TYPE AS ORIGINALLY INSTALLED. DOES NHTSA HAVE A POSITION OF THE USE OF NON-OEM SAFETY PARTS IN THE REPAIR OF AN AUTOMOBILE? *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10015481April 9, 2003
AIR BAGS
WHILE DRIVING 40 MPH THE DRIVER AND PASSENGER AIR BAGS DEPLOYED WITHOUT WARNING. THE DEPLOYMENT CAUSED DAMAGE TO THE VEHICLES WINDSHIELD. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014884April 9, 2003
SUSPENSION
THE RIGHT WHEEL BEARING NEEDED TO BE REPLACED. THE DEALER STATED THE BEARING HAD FELL OF WHEN THE WHEEL WAS REMOVED. THE LEFT WHEEL BEARING NEEDED TO BE REPLACED DUE TO A WOBBLE. IN ORDER TO STOP THE WOBBLE, THE CONSUMER HAD THE BEARING REPLACED ALONG WITH A PURCHASE OF FOUR NEW TIRES. MR SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015369April 8, 2003
SUSPENSION, STEERING
THE VEHICLE HIT A DITCH IN THE ROAD AND FRONT SUSPENSION FAILED COMPLETELY. *JB.................*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10015389April 8, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
THE REAR BRAKE CYLINDER WAS CORRODED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014554April 8, 2003
ELECTRICAL SYSTEM, SUSPENSION:FRONT:WHEEL BEARING, STRUCTURE:FRAME AND MEMBERS, VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC, VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CONSUMER RECEIVED POOR SERVICE FROM FORD MOTOR COMPANY, AS WELL AS FROM FOLLOWING LOCAL FORD DEALERS MORANDE FORD OF BERLIN, CT AND RAY SERAPHIN FORD OF VERNON CT, AND DIFFERENT OPINIONS FROM FORD EMPLOYEES CONCERNING MULTIPLE RECALLS ON A-FRAME/STEREO/WINDSHIELD WIPER MOTOR/REAR WHEEL BEARINGS, ELECTRICAL SYSTEM, AND SUDDEN ACCELERATION/LURCHING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015427April 8, 2003
STRUCTURE
WATER LEAKED IN THE VEHICLE THROUGH THE PASSENGER WINDOW. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013994April 5, 2003
SERVICE BRAKES, HYDRAULIC
MY 2000 FORD FOCUS HAS UNREASONABLY HIGH WEAR ON THE FRONT BRAKES. WE WERE TOLD BY THE DEALER THAT WE NEED TO REPLACE THE ENTIRE FRONT BRAKE SYSTEM @ LESS THAN 25,000.00 MILES, TO THE TUNE OF $500.00 ALL PAID BY ME. WHEN I ASKED ABOUT THE WARRANTY I WAS TOLD THE BRAKE WEAR WAS DUE TO MY DRIVING, BUT I HAVE SINCE FOUND OUT THERE HAVE BEEN MULTIPLE COMPLAINTS ABOUT THE SAME PROBLEM FROM OTHER OWNERS OF THE SAME CAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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