Ford Explorer Complaints

917 consumer complaints on file.

#11635896January 14, 2025
VEHICLE SPEED CONTROL
The contact owns a 2025 Ford Explorer. The contact stated that after his wife had pulled into the parking spot at the residence and shifted into park(P) to turn off the vehicle, the contact stated that the cameras activated on the display screen and then went black before the engine revved up and the vehicle unintendedly accelerated and crashed into the residence before coming to a stop. No warning light was illuminated. During the failure, there were two teenagers and a toddler in a car seat during the failure. No injuries were sustained. A Police report was not filed. The vehicle remained at the residence and the contact was waiting on the Insurance Company to inspect the vehicle. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure, and the contact was referred to the Insurance Company for assistance and then referred to the NHTSA Hotline to report the failure. The approximate failure mileage was 400.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11635565January 13, 2025
SUSPENSION, STEERING, UNKNOWN OR OTHER
Queja por reparación defectuosa de recall en mi Ford Explorer Estimados Señores: Por medio de la presente, me dirijo a ustedes para expresar mi profunda insatisfacción con el servicio recibido en su concesionario relacionado con un problema de recall en mi Ford Explorer [indicar modelo y año del vehículo], cuya reparación, realizada bajo su supervisión, no ha sido adecuada. En los primeros meses de 2024, llevé mi vehículo a sus instalaciones debido a un recall emitido por Ford, relacionado con un sonido de media frecuencia resonante (de tono profundo) que se manifiesta al conducir a baja velocidad sobre superficies irregulares. Según se me informó, este problema fue causado por un defecto en una pieza, la cual supuestamente fue reemplazada en su momento. Sin embargo, después de meses de lidiar con el inconveniente inicial y tras un extenso tiempo de espera, el problema parecía haberse solucionado temporalmente. Desafortunadamente, en noviembre de 2024, el problema ha reaparecido exactamente con las mismas características, lo que me lleva a sospechar que no se realizó un reemplazo adecuado de la pieza defectuosa, sino únicamente un ajuste superficial. Al comunicarme nuevamente con su concesionario, se me ha informado que no pueden hacer nada más porque el supuesto reemplazo ya se realizó. Este tipo de respuesta es inaceptable, considerando que: 1.El problema persiste y claramente no fue solucionado de manera definitiva. 2.El recall original fue emitido para garantizar la seguridad y funcionalidad del vehículo, lo cual no se está cumpliendo. 3.Como cliente, esperaba un servicio honesto y de calidad, especialmente tratándose de un problema cubierto por un recall oficial. Solicito formalmente que este caso sea reabierto y revisado nuevamente, ya que mi confianza en la calidad de los servicios proporcionados se ha visto seriamente afectada. Espero que Ford y su concesionario asuman la responsabilidad correspondiente y brinden una solución definitiva al problema
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635531January 12, 2025
SUSPENSION, STEERING
Purchased new from dealer. At 3500 miles, noticed rattling and clunking noise under front end, more noticeable at speeds less than 35. Took to dealer who diagnosed as worn struts, saying shocks and struts need to be replaced, but they need to order parts. When asked if safe to drive, was told "yes", but "avoid potholes". Now waiting to hear from dealer when parts come in. They stated it would take 4 to 5 hours to repair/replace.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635503January 12, 2025
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
My wife was driving the car all of a sudden the check engine light came on, and it started to flash on and off. The car started sputtering. She pulled over turned the car off and called me. I informed her to wait a little bit and restart the car. She did – and then the check engine light came on, but was no longer flashing, and a car started running as if no problem. I had the code checked out it is P0300 – which is an error code of random misfire detected in the engine. Fortunately, she was not evolved in an accident, even though she was traveling on the highway. I am taking it to the dealer as his recommended. This happened when the mileage on the odometer read 40,144.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635284January 10, 2025
SUSPENSION
The contact owns a 2024 Ford Explorer. The contact stated while parked upon inspecting the vehicle, he noticed the driver's side and passenger side struts failed. The vehicle was taken to a dealer where it was diagnosed that both front struts needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure and offered no assistance. The approximate failure mileage was 11,103.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635142January 9, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
An alert often shows up on the dashboard "check headlamp system. See manual". This is occasionally associated with one headlamp not working. This happens on and off. The alert spontaneously turns on, may stay for days or weeks and then spontaneously turns off. Ford dealership service were unable to fix this problem. This has happened multiple times since we purchased the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634961January 8, 2025
AIR BAGS, SEATS, SEAT BELTS
Seat warning module failed. When unbuckling seatbelt car does not recognize you unbuckled, therefore the airbag system does not recognize which seats are occupied. This would also cause a safety concern as you do not have to buckle the seatbelt with no warning or alert there is an issue. Car has been at Ford dealer for service for a month with them failing to find any other vehicle that they can replicate the problem. This is one Ford dealer, but it should be something that is investigated as it might be easily overlooked. Car has been in the dealership for the last month with no answers from Ford or resolution to the safety issue, following Federal regulations the dealer will not release the car back to us as it has a safety system malfunctioning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634850January 8, 2025
ENGINE
The contact owns a 2022 Ford Explorer. The contact stated that while driving at an undisclosed speed, he heard an abnormal knocking sound emanating from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the camshaft and timing chain. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The VIN was not available. The failure mileage was 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634824January 8, 2025
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
The contact owns a 2023 Ford Explorer. The contact stated that while driving at various speeds, there was an abnormal rattling and popping sound coming from the passenger's side. The contact also stated that the steering wheel would veer to the left or right directions independently while driving. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed that the front passenger's strut needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634482January 6, 2025
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Ford Explorer. The contact stated that while driving 55 MPH, the contact heard an abnormal sound, and the tempered stationary sunroof glass shattered without impact. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633997January 3, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
On [XXX] my 2022 Ford Explorer was involved in a collision during my morning commute to work. On [XXX] while stopped at a stoplight across from Sheetz, with the auto brake hold engaged for a minute or two already, my vehicle accelerated forward into the vehicle in front of me. The impact was so sudden that the driver of the vehicle I collided with thought I had been rear ended. While I had contacted my insurance company (Erie Insurance) regarding the collision, I had also reached out to my service center, Laurel Ford (Windber, PA), concerning the incident. Because of my concerns with the auto brake hold and Copilot system with the collision, they had me bring it in on 16 September to run diagnostics. Later that day on the 16th, I had received a phone call from the service tech letting me know that he did find system error logs approx. 40 minutes prior to the collision. He let me know that he was going to keep diagnosing and will be most likely reaching out to his next level service support. The next day on the 17th, the service technician called me back to let me know that when he reported the issue to his support center he was advised to park the vehicle, not let it be driven, and for the service manager to get with me to file a report (Ford reference # XXX). Since that time, nothing more has happened with my Explorer. I have both the current manufacturer's warranty and Ford Protect warranty. The most recent update from Laurel Ford was that Ford Corporate said a Field Service Engineer needed to evaluate the issue. The Laurel Ford Service Center is no longer getting replies from corporate and has a regional manager involved, with no luck so far. It has been an extreme burden and has been beyond stressful using my wife's car for work, l'm in the military and my base is over 40 miles away, while she relies on friends/family to get to her work and also make sure that both of my kids get to their activities. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11633774January 2, 2025
ENGINE, POWER TRAIN
When driving or on neutral the vehicle shakes between 1000rpm-1500rpm. During driving or stationary you can feel the vehicle vibrating when in that rpm range. Under load the car does feel a bit hesitant and tampers acceleration. They're is a TSB 22-2377 which may be related to this issue as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633578January 2, 2025
POWER TRAIN
The transmission performance is poor, sometimes bordering and dangerous. In reverse you sometimes supply the gas in the car just sits there and doesn’t move and then it will quickly move backwards dangerously. There’s also a hesitation on acceleration and harsh shifting. I’ve had it to the dealer where they reset and reloaded the transmission software, it seem to smooth out the driving a little bit, but it’s been four months and it’s pretty much back the way it was originally, harsh, shifting, delayed power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633176December 30, 2024
SUSPENSION, STEERING, SUSPENSION:FRONT
The contact owns a 2024 Ford Explorer. The contact stated while driving approximately 30-40 MPH in cold weather, the vehicle started making an abnormal clunking and rattling sound near the wheels. The contact was unable to determine the source of the noise. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V091000 (SUSPENSION, STEERING). The vehicle was taken to the local dealer, where it was diagnosed that the front struts were worn and needed to be replaced. The dealer recommended that the contact not drive the vehicle. The vehicle was not repaired due to parts being on backorder. The manufacturer was contacted and filed a complaint. The approximate failure mileage was 3,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633053December 30, 2024
SERVICE BRAKES, POWER TRAIN, SUSPENSION
A bolt sheared off of the wheel assembly and got stuck between the rotor and break pad causing damage to rotor and break pad. This has since been repaired by the dealership, I am not aware if it was inspected by the manufacturer. I have pictures of the damage from the dealership. No warning lamps or messages prior to the failure. It was in the dealership 900 miles (3 weeks earlier) for an oil change and tire rotation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632855December 28, 2024
COMMUNICATION:MANUFACTURER TELEMATICS
Software for phone has failed 6 times. In the repair shop at dealer 7 out of 9 weeks owned. Dealer couldn't replicate until this visit. Couldn't use law required hands free system because people could not hear me while I could hear them perfectly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632851December 28, 2024
SUSPENSION, UNKNOWN OR OTHER
Recently brought my 2021 Ford Explorer with 100,000 miles in for what I thought was a wheel bearing issue. The mechanic reports the entire rear end is gone and needs to be replaced. I’ve owned at least 4 Explorers all driven well over 170,000 without ever having this issue. This car also spent the first 3/4 months I owned it at the Ford garage getting the electrical replaced and “brains”. The crash alert system malfunctioned as did the locking system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632367December 26, 2024
UNKNOWN OR OTHER
I started my car to warm it up because it snowed the night before. When I went to get into my car there was water dripping out of my overhead light. Water and ice was all over my center console. I was parked facing down hill. All of the lights in my car were flickering. My headlights were also flickering I'm assuming because I was parked facing downhill the water ran towards the front of my car. I had it towed to my ford dealership through the Ford app. I called the next day and they told me it was most likely due to a clogged sunroof drain tube and even though my bumper to bumper warranty just expired 20 days before when I financed my lease, the cost of the repairs would be on me because cleaning the drainage tubes is part of routine maintenance. I brought up the fact that I purchased an extended warranty that covered seals and gaskets and they said it didn't cover water leaks. They also told me they wouldn't get around to looking at it until sometime next week and that I couldn't not get a rental until it was diagnosed. So now I am stuck with no vehicle. I have no idea the extent of the damage and I can't afford it fix it since I just put my life savings down as a down-payment on the car on the end of November and have a $335/month car payment for the next 6 years because I thought purchasing my lease would be safe because I know I took care of my car and had it maintenced under fords maintenance schedule.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632350December 25, 2024
UNKNOWN OR OTHER
The class three hitch receiver is well above an acceptable tolerance causing the hitch to move within the receiver and cause damage to the receiver. This abundance of "play" in the receiver was duplicated with a brand new hitch as well. My safety as well as others was put at risk through the risk of excessive torque being applied to the hitch/receiver through it's overly large size potentially causing it to break. This problem has not been reproduced or confirmed by a dealer nor been inspected. The part has not failed, but is likely to fail through continued use. ***Plastic deformation has occurred within the hitch receiver because of its excessive size.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631832December 20, 2024
UNKNOWN OR OTHER
Hands free connection from cell phone to vehicle speakers and mic won't work properly. I consider this a safety issue as it requires me to pickup phone and turn off Bluetooth and work phone manually, looking at it, rather than hands-free. Dealer says corporate has no resolution. Ford consumer line said they're aware but no idea when or if a resolution will be available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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