Ford Expedition Complaints (2025)

38 consumer complaints on file.

#11771818October 17, 2026
UNKNOWN OR OTHER
While driving with my two children in the car, the sunroof exploded, causing glass shards to fall through the cover.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769639October 7, 2026
SEATS
I own a 2025 Ford Expedition MAX Platinum Ultimate. The second-row passenger-side seat has repeatedly failed to latch securely to the floor after being moved/folded. This problem has occurred multiple times. The vehicle has previously been taken to the Ford dealer for the problem, and repairs have been attempted. I have also previously been charged approximately $500 for a repair related to this recurring seat-latching issue, when the dealership blamed trash from the kids causing the issue. The condition has now occurred again, and the vehicle is displaying a warning indicating that the second-row seat is not properly latched. I am concerned this is a serious occupant-safety issue. A passenger, including a child, could potentially occupy the second-row seat while the seat is not securely latched to the vehicle. In a sudden stop or collision, an improperly secured seat could move and potentially cause injury. Ford has also issued SSM 54355 addressing certain 2025 Expedition/Navigator second-row seats that may not return to the latched position following Easy Entry operation. Given the repeated failures on my vehicle and the current seat-latch warning, I believe this condition should be investigated as a potential safety defect. The failure has occurred repeatedly despite previous repair attempts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766882September 25, 2026
UNKNOWN OR OTHER
I was driving home from work and my sunroof glass shattered! It sounded like a bomb went off right above my head. At the time there were no other vehicles around. Nothing touched my car. There’s no marks of anything it just shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766931September 25, 2026
STEERING, VEHICLE SPEED CONTROL, ENGINE
2025 ford expedition android auto communication error 11 loops in connect-disconnect sequence continually Stopping/Restarting the engine WHILE DRIVING. Both phone and in vehicle displays screens flashing error screens. Real Clockwork Orange. MAJOR SAFETY ISSUE. Single driver in traffic, Fumbling with phone stuck flashing error-11 screen to turn it off. Quick dash to breakdown lane power down the phone. Phone must be turned off to restore normal operation of vehicle. If the phone is then turned on again, it attempts to make BT connection and same fiasco all over again until the BT pairing is disabled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766173September 22, 2026
VEHICLE SPEED CONTROL:CRUISE CONTROL, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765655September 20, 2026
STEERING, POWER TRAIN, WHEELS
Similar to what has been widely reported online, my Expedition has an uncontrollable shake at highway speeds (70-85 mph). I have attempted to get the wheels and tires rotated and rebalanced which did not fix the issue. I will be taking the car back to the dealership for additional diagnosis and troubleshooting, but because this is a widely reported issue that Ford has not introduced a permanent fix for, I’m proactively reporting the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765077September 17, 2026
VISIBILITY:WINDSHIELD
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762108September 4, 2026
ENGINE
EXHAUST FUMES ENTER CABIN WHEN DRIVING LOW SPEEDS AND AT IDLE, ODORS CONFIRMED BY DEALER REPAIR ATTEMPTS MADE BUT PROBLEM STILL EXSIST. FUMES STRONG ENOUGH TO MAKE EYES WATER AND GIVE OCCUPANTS HEADACHES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758895August 23, 2026
UNKNOWN OR OTHER
Relating to NHTSA ID Number 11027142 (Ford SSM 5446 and purported remedy SSM 54692). Experience a left turn signal that is automatically erroneously activated after a sharp right hand turn with right turn signal activated. There are two other complaints filed with NHTSA regarding this problem. In my case the left turn signal DOES NOT CANCEL AFTER RETURN TO CENTER. This is a potentially dangerous situation, since other drivers don't know what moves you might be intending to make. Ford claims SSM 54692 is a remedy with part number SL1Z-13K359-AA installation. This part was installed on 8/5/26 and did NOT remedy the problem. Since then have been awaiting contact from dealer re Ford engineers solution. Dealer's communications have been quite lacking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756496August 12, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
On August 11, 2026 at approximately 5:17 PM, the vehicle was traveling about 25–30 MPH and approaching a stop sign. The driver began braking normally, but the vehicle did not adequately slow despite repeatedly pressing the brake pedal. The vehicle continued completely through the stop sign and intersection. Fortunately, no cross traffic was present and no collision occurred. After passing through the intersection, the vehicle slowed while traveling uphill. At approximately 5 MPH, the electronic parking brake automatically applied by the vehicle and brought the vehicle to a stop. After being placed in Park, the vehicle would not shift out of Park and displayed multiple fault messages. FordPass recorded simultaneous faults for Antilock Brakes, Electronic Parking Brake, Powertrain Malfunction/Reduced Power, Pre-Collision Assist, and Blind Spot/Cross Traffic systems. One message specifically stated that the anti-lock brake system had detected a fault and was disabled. After several power cycles, the vehicle could be moved, but an orange wrench remained illuminated and cruise control was unavailable. After being shut down for approximately one hour, the warnings cleared and the vehicle appeared to operate normally. There were no warning lamps, messages, or braking symptoms before the failure occurred. Because the vehicle failed to respond normally to braking and traveled through an intersection, the incident created a serious risk of collision, injury, or death. The vehicle was subsequently towed to an authorized Ford dealership and is currently available for inspection. Dealer diagnosis is pending. The dealer has been asked to preserve the diagnostic trouble code/fault history and investigate the brake, electronic brake booster/ABS, electrical, and related control systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756339August 11, 2026
SUSPENSION, STEERING
The rear suspension oscillates and bounces violently over bumps, expansion joints, broken or uneven pavement, and washboard surfaces. It occurs at highway speed, at normal neighborhood speeds, and while slowing or coming to a stop over rough pavement. The rear suspension does not recover after a bump: it continues bouncing, the rear of the vehicle steps sideways, and steering correction is required to keep the vehicle in its lane. The condition is highly unpredictable. It does not occur on every bump and the driver cannot anticipate it, so there is no way to drive around it. Because it is intermittent, a short test drive may not reproduce it. On a recent drive on [XXX] south of Salt Lake City it occurred approximately 20 to 40 times over a seven mile stretch, with my wife driving. She has had to slow well below the posted 70 mph limit to maintain control. She will no longer drive the vehicle or transport our children in it. The vehicle was previously presented to an authorized Ford dealer for this concern and the condition was not corrected. It has worsened since. We have stopped driving it and had it towed to the dealer on August 11, 2026 because we do not consider it safe to drive. The vehicle is at the dealer now and is available for inspection. The manufacturer has opened a case and a repurchase review. No warning lamps or messages have appeared. The vehicle is completely stock with no aftermarket suspension, wheels, or tires. This is a loss of control risk at highway speed to my family and to other road users. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749778July 11, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The pre collision avoidance system doesn’t activate at all even though the adaptive cruise control works properly. Has been seen and evaluated by Dealership technician as well as having a Ford engineer remotely logged into the vehicle. All modules have been updated and the issue still isn’t resolved. I was told by the dealership to take it to a different dealer or figure it out on my own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747639July 1, 2026
POWER TRAIN, PARKING BRAKE
The contact owns a 2025 Ford Expedition. The contact stated that while the vehicle was parked with the parking brake activated, the contact’s wife returned to the vehicle and became aware that the vehicle had rolled away and crashed into a parked vehicle. There was no warning light illuminated prior to failure. There was no injury sustained. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact mentioned the vehicle was serviced prior to the failure for a tailgate issue, where the vehicle was reprogrammed. The manufacturer was made aware of the failure. The failure mileage was approximately 16,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11745669June 22, 2026
VISIBILITY/WIPER
I bought a new 2025 Ford Expedition Max King Ranch back in February. After driving it for awhile.....it was noticed that the front windshield is defective (star shape or spackling) and have been reported to the dealership that I bought from and another dealership way closer to me (West Hills Ford). This is making it hard to drive and it a safety issue also. You only see it at sunrise and sunset. West Hills said they see it no one, even myself can get a picture of it. With that FORD is denying the replacement, even tho it is still under warranty. They're basically telling to go pack sand because they need a picture, instead of taking the word of myself and even the service department at West Hills. I paid almost $100, 000 for this vehicle and I'm being treated like [XXX].....sorry for the language. r/ [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745537June 22, 2026
UNKNOWN OR OTHER
While parked overnight, the panoramic sunroof shattered upwards. There is zero evidence of an impact. While opening door to stand on retractable running boards to take a picture, the center area of glass collapsed into the SUV. Rain storms in area and had to immediately tarp roof. Was on vacation 13 hours from home. Had to drive home at 60 MPH and re-tarp the sunroof in excess of 5 times. If this happened while driving there would have been dramatic impact to driver distraction and family sitting underneath the sunroof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743790June 12, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, WHEELS
This was a rental vehicle hybrid, while driving on a highway, the vehicle first developed a flat tire. Afterward, while the vehicle was in motion, smoke appeared and the vehicle caught fire spontaneously. There was no collision or impact of any kind. The driver pulled over and all passengers exited safely. The fire spread very rapidly and it's a total loss. The fire department responded and extinguished the fire. The fire appears to have originated in the hybrid battery area. The were no warnings. Safety risk: the fire occurred while vehicle was moving on a public highway with occupants inside, and spread very quickly after stopping. The Highway Patrol attended the scene and a police report was filled, incident documented. I'm reporting this as a serious safety concern.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11743630June 11, 2026
SEATS
The metal emblem on the driver and passenger seats continuously pulls my hair. I believe it is the emblem itself (sharp lettering) and not how it is adhered to the seat. I am unable to drive the vehicle with hair down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740961May 29, 2026
STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
While driving in heavy traffic on Interstate 10 west bound, I made a right blinker lane change. Right after complete lane change, vehicle emergency brake applied putting me into a spin and steering was fighting me trying to correct thus causing 2 impacts to a vehicle on side of me. It was light drizzle and dash cam footage is available of vehicle taking control.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11740274May 26, 2026
POWER TRAIN, STEERING, WHEELS
I purchased a new 2025 Ford Expedition Max. Since I left the dealer’s lot, the vehicle has had a strong vibration at any speed over 60 miles per hour, which makes highway driving and longer distance trips very challenging or impossible. Since I bought the vehicle, I have had to return it for dealership warranty service a total of three times. Despite the three warranty service repairs at Ford authorized dealers, I am still having the strong vibration at any speed over 60 miles per hour in my vehicle at this time. The strong vibration makes the driver feel fatigued, light-headed and dizzy after 30 minutes of highway driving at any speed over 60 mph, impacting driving the vehicle safely, increasing the risk of road accidents and potentially resulting in death or serious bodily injury. The vehicle does not feel safe to drive at highway speed or for longer distances. Driving at 60 miles per hour or more becomes extremely uncomfortable, as a strong vibration is felt in the seat shaking the back, in the steering wheel, shaking hands and arms and in the floor shaking the legs. It makes highway driving very unpleasant and longer distance trips very challenging or impossible, which is one of the main purposes of the intended use of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731822April 17, 2026
UNKNOWN OR OTHER
The moon roof shattered. No debris on road and I was on an exit ramp with no cars headed toward me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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