Ford Expedition Complaints (2019)

526 consumer complaints on file.

#11245737July 31, 2019
EXTERIOR LIGHTING
PROJECTOR HALOGEN HEADLIGHTS ARE UNSAFE AND DANGEROUS, UNABLE TO SEE ADEQUATELY AT NIGHT. LIGHT OUTPUT IS EXTREMELY POOR, LIGHTING COLOR IS VERY YELLOW AND BEAM PROJECTION IS NOT FAR ENOUGH TO SEE AT ANY SPEED ABOVE 40MPH. UNABLE TO PROPERLY SEE STREET SIGNS OR OBJECTS ON EITHER SIDE OF VEHICLE THAT MAY CROSS IN PATH. TESTED MULTIPLE TIMES WITH ALL HEADLIGHTS ON INCLUDING LOWER FOG DRIVING LIGHTS. CHECKED ADJUSTMENT(DIRECTION) AND HEIGHT AND DID NOT IMPROVE VISIBILITY. WIFE IS AFRAID TO DRIVE AT NIGHT, LOSE OF USE OF VEHICLE AT NIGHT DUE TO UNSAFE DRIVING CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221981June 23, 2019
STRUCTURE:BODY
THE VEHICLE IS EQUIPPED WITH AN AUTOMATIC LIFTGATE ACTIVATED BY MOTION DETECTED UNDER THE REAR BUMPER. THREE WEEKS AGO, I WAS LOADING ITEMS INTO THE BACK OF THE VEHICLE. THE VEHICLE WAS PARKED AND OFF WITH THE PARKING BRAKE ON. MY CHILDREN WERE BUCKLING UP IN THE VEHICLE. WHILE I WAS LOADING THE LAST ITEM FROM THE BOTTOM OF THE CART, THE LIFT GATE UNEXPECTED STARTED DESCENDING. I DIDN'T HEAR THE WARNING CHIMES AND STARTED STANDING UP WITH THE ITEM. BY THAT POINT, THE GATE WAS OVER HALFWAY DOWN AND STRUCK BE JUST BELOW THE OCCIPITAL PROMINENCE OF THE SKULL. THIS RESULTED IN A CONCUSSION AND SEVERAL MISSED DAYS OF WORK.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11221380June 20, 2019
FUEL/PROPULSION SYSTEM
FRONT FUEL TANK STRAP BOLT CAME OUT CAUSING THE FUEL TANK TO DROP FROM THE VEHICLE. THE DEALER FOUND ZERO DAMAGE OR ANY REASON FOR THE FAILURE. THE SERVICE WRITER TELLS ME THE PROBABLE CAUSE WAS AN ASSEMBLY LINE ISSUE WHERE THE BOLT WAS NOT TIGHT ENOUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202582April 19, 2019
POWER TRAIN, UNKNOWN OR OTHER
MY WIFE AND I WERE MAKING A LEFT TURN AT AN INTERSECTION WHEN THE VEHICLE STALLED IN THE INTERSECTION WHILE MAKING THE TURN. AN ALERT APPEARED ON THE DASHBOARD "ANTI-COLLISION ALERT" FLASHED ON THE DASH AND DISAPPEARED. THEN ANOTHER MESSAGE APPEARED "DRIVE MODE NOT AVAILABLE". AN ORANGE WRENCH INDICATOR LIGHT LIT AT THE BOTTOM OF DASHBOARD NEXT TO THE ODOMETER. THE VEHICLE WAS NOT SHIFTING CORRECTLY AND AS WE DROVE FURTHER, THE CAR SHIFTED THROUGH THE GEARS SLOWLY AND SLOWLY AND GRADUALLY. WE DROVE THE VEHICLE STRAIGHT TO THE BELL FORD DEALERSHIP IN PHOENIX. WE DROPPED THE VEHICLE OFF AT THE DEALERSHIP. THE DEALERSHIP SERVICE DEPARTMENT CALLED ME THE NEXT DAY AND SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. I HAD DESCRIBED WHAT HAPPENED TO US, BUT THEY SAID NOTHING WAS RECORDED IN THE VEHICLE DIAGNOSTIC SYSTEM OR BLACK BOX. WE HAVE HAD THE VEHICLE AT THE DEALERSHIP FOR OVER 3 WEEKS NOW AND THEY HAVE HAD THEIR MECHANIC DRIVING THE VEHICLE AND SAID THEY ARE UNABLE TO REPLICATE THE ISSUE. WE DO NOT FEEL SAFE IN THE VEHICLE NOW. WE ARE NOT SURE WHAT TO DO NOW AS THE DEALERSHIP SAYS IT IS NOT ELIGIBLE UNDER THE LEMON LAW FOR A BUYBACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196576April 15, 2019
EXTERIOR LIGHTING
HEADLIGHTS HAVE POOR VISIBILITY DURING LOW LIGHT. OEM HALOGEN LIGHTS INSTALLED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180648February 17, 2019
EXTERIOR LIGHTING
FACTORY OEM HEADLIGHTS INCLUDING HI-BEAMS, LOW-BEAMS, DRLS AND FOG LIGHTS ARE OUTDATED AND TOTALLY INFERIOR TO CURRENT LED/HID HEADLIGHTS. VISIBILITY IS NOT UP TO PAR WHATSOEVER. DEFINITE SAFETY HAZARD. VERY DISAPPOINTED. THIS CAR SHOULD HAVE STANDARD LED DAYLIGHT RUNNING STRIPS, HIGH-BEAMS, LOW BEAMS, AND FOG LIGHTS. FORD SHOULD UPDATE THIS ON ALL 2018 AND NEWER EXPEDITIONS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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