Ford Escape Complaints

29,499 consumer complaints on file.

#10047388November 22, 2003
VEHICLE SPEED CONTROL
WHEN DRIVING OUR 2003 FORD ESCAPE, THE CAR'S ENGINE SPEED WOULD SUDDENLY JUMP FROM 1,500 RPMS TO AS HIGH AS 4,000+ RPMS WHILE BRAKING. SAME DEAL WHILE TRYING TO COAST TO A STOP - THE PEDAL SEEMED TO BE STUCK IN POSITION AND ENGINE RPMS WOULD NOT DECREASE. THE CAR WAS NURSED TO THE CLOSEST TOWN AND TAKEN TO A FORD DEALERSHIP FIRST THING IN THE MORNING. THE SHOP FOREMAN DID AN ON-THE-SPOT DIAGNOSIS WITHOUT TAKING A REAL LOOK UNDER THE HOOD STATING THAT THE PROBLEM WAS MOST LIKELY DUE TO THE ACCELERATOR CABLE BINDING. THERE WAS ADDITIONAL DAMAGE TO THE CAR'S BRAKES. WE ASKED FOR AN APPRAISAL OF THE BRAKES, AND FOUR INDIVIDUAL FORD PERSONNEL (ONE SHOP FOREMAN, ONE DEALER SERVICE DEPARTMENT MANAGER, AND TWO SEPARATE FORD CUSTOMER SERVICE PERSONNEL) STATED THE DAMAGE SUSTAINED WAS UNNECESSARY WEAR DIRECTLY CAUSED BY A DEFECTIVE ACCELERATOR CABLE. HOWEVER, NONE OF THE PEOPLE ASSOCIATED WITH FORD WERE WILLING TO REPLACE THE DAMAGED BRAKES UNDER WARRANTY. THE FINAL PERSON WE SPOKE WITH WENT SO FAR AS TO PUT THE RESPONSIBILITY ON THE SHOULDERS OF THE DEALERSHIP THAT SOLD US THE CAR. THE ANALOGY GIVEN WAS THAT ALL FORD DEALERSHIPS ARE COMPLETELY INDEPENDENT, AND THAT ANY PROBLEMS WITH A FORD VEHICLE IS THE DIRECT RESPONSIBILITY OF THE SELLING DEALERSHIP. UNFORTUNATELY THIS INCIDENT HAPPENED WHEN WE WERE RELOCATING FROM THE EAST COAST TO ALASKA. IT HAS BEEN OUR EXPERIENCE THAT FORD CARES NOT AT ALL ABOUT THE PEOPLE WHO SPEND TENS OF THOUSANDS OF DOLLARS ON THEIR PRODUCTS - PEOPLE WHO RIGHTLY EXPECT A SAFE AND DEPENDABLE VEHICLE. FORD'S CHIEF CONCERN IS LINING THEIR POCKETS WITH MONEY, AND NOT WITH THE SAFETY OF THE CUSTOMER, THEIR FAMILY, AND THE OTHER PEOPLE ON THE ROAD. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047335November 21, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SHUDDERS AND SHAKES WHEN ACCELERATING ON HIGHWAY, WILL NOT GO INTO REVERSE WHEN IN FOUR WHEEL DRIVE HALF OF THE TIME. FORD SERVICE NEVER FINDS ANYTHING WRONG WITH IT AND SAYS SINCE THERE ARE NO CODES ONTO THE COMPUTER IT MUST BE OK. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047158November 19, 2003
EQUIPMENT, ENGINE AND ENGINE COOLING:ENGINE
WHILE TRAVELING TO WORK TODAY, MY 2001 FORD ESCAPE STALLED FOUR TIMES WHILE DRIVING. EACH TIME, I WAS GOING BETWEEN 20-35 MPH AND THE CAR JUST COMPLETELY SHUT OFF. THIS IS EXTREMELY DANGEROUS AS I HAVE A YOUNG SON WHO WAS RIDING WITH ME AT THE TIME. THE DEALER STATED THEY HAVE HAD NUMEROUS CARS DO THIS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046989November 15, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE
2001 FORD ESCAPE TRANSMISSION WENT OUT AFTER THE VEHICLE KEPT STALLING OUT! *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046006November 11, 2003
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE STALLS WHEN DRIVING ON A DOWNHILL SLOPE.U*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046725November 10, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), VEHICLE SPEED CONTROL
VEHICLE STALLED AND LOST POWER WHILE DRIVING BETWEEN 40-45 MPH. VEHICLE HAS ALMOST BEEN REAR ENDED 4 TIMES. DEALERSHIP MADE THREE ATTEMPTS TO CORRECT THE PROBLEM BY UPDATING THE IAC VALVE, AND REPROGRAMMING THE PCM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045793November 9, 2003
TIRES:SIDEWALL, TIRES
MY 2003 FORD ESCAPE HAD ONLY 1500 MILES ON IT WHEN THE DRIVERS SIDE REAR TIRE BLEW OUT ON THE FREEWAY. I WAS ABLE TO CONTROL THE CAR TO COME TO A STOP. THE CONTINENTAL TIRE BLEW OUT THE SIDE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045730November 8, 2003
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:WIRING
ENGINE UNEXPECTEDLY STALLED AND ENGINE LOST ALL POWERWHILE PULING INTO A DRIVEWAY. THIS WAS THE SECOND INCIDENT IN THE LAST 6 MONTHS INVOLVING THE FORD ESCAPE THAT IS MY COMPANY CAR. I BARELY MISSED BEING HIT BY ANOTHER CAR. THE FIRST TIME WAS ON THE FREEWAY AT 60 M.P.H. I CONSIDER MYSELF LUCK I WAS NOT KILLED OR INJURED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046617November 7, 2003
AIR BAGS
THE AIRBAG LIGHT ILLUMINATED AND STAYED ON. TOOK VEHICLE TO DEALER, AND THEY REPLACED SOMETHING ON THE PASSENGER SIDE. AIR BAG LIGHT WENT OFF, BUT MONTHS LATER IT WAS ON AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045613November 6, 2003
ENGINE AND ENGINE COOLING:ENGINE
2002 FORD ESCAPE STALLS WHILE BEING DRIVEN. THIS HAPPENED TWICE IN THE PAST WEEK, SPEED 30 MPH. LOSS OF ALL POWER STEERING & BRAKES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045614November 6, 2003
ELECTRICAL SYSTEM:IGNITION
CAR COMPLETELY SHUTS OFF WHILE DRIVING. THERE IS NO WARNING OR SYMPTOM THAT AN OCCURRENCE IS GOING TO HAPPEN. THIS SHUTDOWN OCCURS WHILE VEHICLE IS MOVING AND AT VARYING SPEEDS. THIS PROBLEM SEEMS TO BE ELECTRICAL IN NATURE AND PROBRABLY ASSOCIATED WITH SOME IGNITION COMPONET.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048262November 5, 2003
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
2000 FORD F-550 WAS BEING TOWED AND EXPERIENCED UNDER HOOD FIRE.*MR THE CONSUMER WAS DRIVING A FORD F550 AND WAS TOWING A 2001 FORD ESCAPE. THE OWNER OF THE ESCAPE STARTED THE VEHICLE BEFORE THE TOW TRUCK DRIVER ARRIVED. HE INFORMED HER TO SHUT IT OFF. WHILE HE WAS TOWING THE VEHICLE, HE HEARD A BOOFF SOUND AND NOTICED WHITE SMOKE COMING FROM UNDER THE HOOD. HE THEN PULLED OVER, UNHOOKED THE VEHICLE AND MOVED A SAFE DISTANCE AWAY. *PH
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10046457November 5, 2003
AIR BAGS:FRONTAL
WHILE DRIVING THE VEHICLE WAS HIT ON THE PASSENGER SIDE WHICH CAUSED THE VEHICLE TO HIT A TREE. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOTALED. *MR *TS *NLM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10040815November 5, 2003
ENGINE AND ENGINE COOLING:ENGINE, STRUCTURE
WHILE DRIVING ABOUT 45 MPH, THE VEHICLE SHUT DOWN WITHOUT WARNING. ENGINE CHECK LIGHT APPEARED ON THE DASHBOARD. *AK THE CAUSE WAS DUE TO DEFECTIVE ENGINE CONTROLS. OTHER PROBLEMS ARE AS FOLLOWED: BOTH REAR DOOR'S BODY WEATHERSTRIPS HAD COME LOOSE AND WERE WARPED AND THE LEFT REAR QUARTER PANEL WINDOW. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046321November 4, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
WHEN THE BRAKES WERE APPLIED THERE WAS A DELAY BEFORE THE VEHICLE STOPPED. DEALER STATED THAT VEHICLE NEEDED ROTORS AND PADS REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045421November 4, 2003
ELECTRICAL SYSTEM
ON TWO DIFFERENT OCASSIONS, FORD ESCAPE STALLED WHILE DRIVING. ONCE WHILE GOING ABOUT 25 MPH DOWN HILL. THE OTHER TIME, WHILE PULLING INTO A PARKING LOT UNDER 10 MPH. CONSUMER REFUSED TO DRIVE THE CAR ANY MORE UNTIL A RESOLUTION IS FOUND. THE FORD DEALER HOOKED UP A COMPUTER BUT COULD NOT FIND ANY PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045353November 3, 2003
ENGINE AND ENGINE COOLING:ENGINE
MY FORD ESCAPE STALLED WHILE DRIVING DOWN AN EXIT RAMP. I LOST ALL STEERING AND BRAKING CAPABILITY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043745October 28, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
EXCESSIVE BRAKE ROTOR WEAR: AFTER 34,600 MILES, THE ROTORS ARE 70% WORN ACCORDING TO THE DIMENSIONS GIVEN BY THE DEALER. THE DEALER CLAIMS THIS IS NORMAL EVEN THOUGH HE UNDERSTANDS THAT THE BRAKES WILL BE WORN OUT BEFORE 50,000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043783October 28, 2003
STEERING:HYDRAULIC POWER ASSIST SYSTEM, SERVICE BRAKES, HYDRAULIC:POWER ASSIST
UPON DRIVING DOWNHILL CAR DISENGAGED.LOST POWER STEERING AND BRAKES.ANUAL BRAKES AND STEERING ALSO FAILED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10044912October 28, 2003
VEHICLE SPEED CONTROL
CONSUMER STATED WHILE DRIVING AND TRYING TO ACCELERATE VEHICLE HESITATED/OR PAUSED BEFORE IT RESPONDED. TOOK VEHICLE TO THE REPAIR SHOP TWICE FOR THE SAME PROBLEM, AND WAS TOLD THAT THE PROBLEM WAS THE THROTTLE BODY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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