Ford Escape Complaints

29,499 consumer complaints on file.

#10244047September 30, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2006 FORD ESCAPE. THE CONTACT STATED THAT WHENEVER SHE DEPRESSES THE ACCELERATOR PEDAL, IT STICKS AND DOES NOT MOVE. THE PEDAL IS VERY DIFFICULT TO DEPRESS WHEN DRIVING VARIOUS SPEEDS. WHEN ATTEMPTING TO ACCELERATE FROM A STOP, SHE CANNOT MOVE THE VEHICLE. THE DEALER ADVISED HER TO SCHEDULE AN APPOINTMENT WITH THEM AND THEY WOULD CHARGE $100 TO DIAGNOSE THE FAILURE. THE FAILURE MILEAGE WAS 66,806.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244052September 30, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2003 FORD ESCAPE. WHEN THE VEHICLE WAS STARTED, IT IDLED AT 3,000 RPM'S AND WOULD NOT DECREASE. AS A RESULT, WHEN PLACED INTO DRIVE, THE VEHICLE WILL SPEED OFF. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V574000 (VEHICLE SPEED CONTROL:CABLES). THE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243583September 26, 2008
AIR BAGS:FRONTAL, EQUIPMENT
I WAS INVOLVED IN A MINOR CAR ACCIDENT WHEN MY AIRBAG DEPLOYED AND CAUSED 2ND DEGREE BURNS TO BOTH OF MY TOP FOREARMS, I ALSO FRACTURED MY RIGHT WRIST THAT SEPARATED THE CARTILAGE IN MY WRIST AND REQUIRED SURGERY. I AM A HEALTHY, ACTIVE 42 YEAR OLD WOMAN NEVER BEEN IN AN ACCIDENT. I BELIEVE THE AIRBAG DID NOT DEPLOY CORRECTLY AND MAY EVEN NEED TO BE RECALLED TO MAKE SURE IT WAS INSTALLED EFFICIENTLY. THE BURNS SUSTAINED TO MY ARMS ARE NOT CONSISTENT WITH TYPICAL BURNS FROM AIRBAGS THAT I HAVE RESEARCHED. THE BAG ITSELF DID NOT COME OUT STRAIGHT, NOR EVEN HIT MY CHEST, IT CAME OUT OF THE TOP OF THE STEERING WHEEL. I WANT TO PREVENT THIS FROM HAPPENING TO OTHERS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10243376September 24, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
A FORD RECALL NOTICE (#07S51) HAD BEEN MAILED INFORMING ME OF A RECALL TO OUR 2002 ESCAPE . THE RECALL, AS THE LETTER STATES, HAD TO DO WITH DISLODGED WIRE SEALS THAT COULD EFFECT THE ABS MODULE. THE RECALL NOTICE WENT ON TO STATE THAT IF LEFT UNFIXED, THE ABS MODULE COULD OVERHEAT DUE TO THE RECALL PART AND CAUSE, IN SOME CASES, THE CAR TO CATCH ON FIRE EVEN WHEN OFF. THIS DESCRIPTION FIT OUR CAR'S PROBLEM, SINCE OUR CAR'S ABS LIGHT AND BRAKE LIGHT WAS ON UNEXPLAINABLE. LOGICALLY, WE TOOK OUR CAR TO THE DEALERSHIP TO HAVE THE REPAIR DONE ON THE CAR. AFTER HAVING THE REPAIR DONE, WE CHECKED THE CAR AND THE ABS LIGHT AND THE BRAKE LIGHT WERE STILL ON. I CONFRONTED THE SERVICE MANAGER WHO HAD ADMINISTERED THE REPAIR AND HE ASSURED ME THAT THEY HAD REPAIRED THE PROBLEM TO THE EXTENT THAT FORD HAD ALLOWED THEM. HE HAD TOLD ME THAT ALL HE HAD DONE WAS CHANGE WAS A CONNECTOR AND NOTHING ELSE. THEY HAD NOT FIXED THE PROBLEM; THEIR REPORT ENDED WITH TELLING ME THAT THE ABS LIGHT AND PARKING LIGHT WERE STILL ON AND A DIAGNOSTICS WAS STILL NEEDED. THE MECHANICS DID NOT ONLY LEAVE THE PROBLEM UNFIXED, BUT WERE UNWILLING TO ADMIT THAT THE PROBLEM WAS FROM THE RECALL PART. INCIDENTALLY, THREE DAYS LATER AFTER THE MECHANICS HAD WORKED ON MY CAR, THE FORD ESCAPE CAUGHT FIRE WHILE PARKED ON THE CORNER OF CENHER DRIVE IN CHULA VISTA CA. FORTUNATELY, MY SPOUSE WAS NOT INSIDE THE CAR. THE FIREMAN WERE CALLED TO THE SCENE IN ORDER TO PUT OUT THE FIRE AND A POLICE REPORT WAS MADE. THE FIRE LEFT MY CAR A TOTAL LOSS. I CONTACTED FORD COSTUMER SERVICE OF THE INCIDENT AND THEY INFORMED ME IT WOULD TAKE 10 BUSINESS DAYS TO ANSWER MY REQUEST. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10243047September 22, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2003 FORD ESCAPE. WHEN THE CONTACT DECELERATED AND REACHED A SPEED OF 40 MPH OR LESS, THE VEHICLE WOULD STALL. IT WOULD COMPLETELY SHUT DOWN WITH NO POWER STEERING OR BRAKING ABILITY. SHE SHIFTED INTO NEUTRAL WHILE DEPRESSING THE ACCELERATOR PEDAL IN ORDER TO RESTART THE VEHICLE. THE FAILURE OCCURRED AT LEAST ONCE PER DAY. THE DEALER STATED THAT THEY WOULD REPAIR THE VEHICLE AT THE CONTACT'S EXPENSE. THE MANUFACTURER STATED THAT HER VIN WAS NOT INCLUDED IN ANY RECALLS RELATED TO THE FAILURE. THE CURRENT MILEAGE WAS APPROXIMATELY 110,000 AND FAILURE MILEAGE WAS APPROXIMATELY 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243052September 22, 2008
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
2005 FORD ESCAPE 94,000 MILES, CATALYTIC CONVERTER PLUGGED, OUT OF 8YR 80,000 MILE WARRANTY, ABOUT $2000 TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243122September 22, 2008
TIRES
WE DRIVE FORD ESCAPE 2002. IN JANUARY 2006 WE BOUGHT 4 NEW TIRES FROM FIRESTONE P23570R16 WITH 60,000.00MILES GUARANTEE. WE HAVE DRIVEN ONLY 30,000 ON THIS FIRES. WE NOTICED VERY OFTEN AIR LEAKING FROM THESE TIRES AND WE DECIDED TO USE THE GUARANTEE AND GO TO FIRESTONE SERVICE FOR REPAIR. THE TIRES ,ALL FOUR, HAVE CRACKS AL OVER THE TIRE WITH NEXT WHITE COLOR LAYER VISIBLE. WE ARE AFRAID TO USE THE CAR. WHEN WE WENT TO THE SERVICE THEY TOLD US THAT THE REASON OF THIS KIND OF DAMAGE IS WEATHER. JOKE. NONE OF THE CARS DRIVING AROUND HAS THE SAME PROBLEM AND WE LIVE ON THE SAME EARTH AND THE WEATHER IS THE SAME TOO. WE HARDLY BELIEVED THEM AND EVEN CONVERSATION WITH PEOPLE FROM THE MAIN OFFICE DIDN'T HELP. THEY FIX ONE TIRE,CHECKED THE REST AND THEY STILL ARE SURE THAT THESE TIRES ARE OK AND SAFE TO DRIVE. BUT WE STILL HAVE THE CRACKS ON THE TIRES AND WE ARE WAITING FOR MOMENT WHEN THEY BLOW OUT. WE ARE NOT GOING TO PAY FOR REPLACEMENT EVEN 1$ ,SPECIALLY BECAUSE THIS IS FIRE STONE AND ALSO BECAUSE WE FOUND ARE TIRE ON RECALL LIST. BY THE WAY FOR THAT RECALL THEY ALSO HAVE THEIR OWN EXPLANATION OF COURSE. WE DON'T HAVE TO ADD THAT THEY WAS VERY NOT NICE DURING THE SERVICE AND IGNORING. PLEASE GIVE US SAME IDEA ABOUT OUR RIGHTS,SPECIALLY THAT NOTHING HAPPEN YET AND ME,MY WIFE AND MY DAUGHTERS ARE ALIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242887September 19, 2008
STEERING
ON MONDAY, 15 SEP 2008, ON MY WAY TO WORK (ABOUT 7AM) MY STEERING WHEEL LOCKED UP. I WAS NOT ABLE TO TURN THE WHEEL NO MATTER HOW MUCH I TRIED. I WAS ABLE TO STOP THE VEHICLE AND SHUT IT OFF. AFTER A FEW MINUTES, I RESTARTED THE CAR AND EVERYTHING SEEMED FINE. ON TUESDAY, THE SAME THING HAPPENED THREE DIFFERENT TIMES. I CALLED THE DEALER FIRST THING WEDNESDAY MORNING TO SCHEDULE THE VEHICLE FOR SERVICE. I WAS TOLD TO BRING THE VEHICLE IN ON THURSDAY. ON MY WAY HOME FROM WORK ON WEDNESDAY, I WAS GOING TO DROP IT OFF AT THE DEALER SO THEY COULD START RIGHT AWAY. AFTER EXITING THE HIGHWAY, THE STEERING WHEEL LOCKED AGAIN AND THIS TIME I COULD NOT STOP BEFORE DRIVING OFF THE ROAD AND INTO A ROCK WALL. THE SIDE AIRBAGS DEPLOYED, BUT I STILL HIT MY HEAD ON THE STEERING WHEEL AND WAS KNOCKED UNCONSCIOUS. THE DEALER SAID HE HAS NEVER HEARD OF THAT HAPPENING. I WAS GOING ABOUT 30 MILES PER HOUR. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10242482September 16, 2008
AIR BAGS
I WAS TRAVELING DOWN A BUSY ROAD AT ABOUT 35 MILES AN HOUR AND COLLIDED INTO A VEHICLE THAT PULLED OUT IN FRONT OF ME. MY FRONT PASSENGER SIDE AREA (THE PASSENGER SIDE HEADLIGHT) IMPACTED WITH THE DRIVERS SIDE PASSENGER DOOR OF A 2002 MERCEDES BENZ. THE MERCEDES' AIRBAGS DEPLOYED ON THE SIDE OF THE IMPACT. NONE OF THE 6 AIRBAGS DEPLOYED IN MY BRAND NEW 2008 ESCAPE. FORTUNATELY NONE OF MY PASSENGERS (WIFE, 4 YR OLD DAUGHTER, 11 MO OLD SON) WERE INJURED. IF THIS ACCIDENT HAD OCCURRED ON THE INTERSTATE OR HAD WE BEEN TRAVELING FASTER, DUE TO THE AIR BAGS NOT DEPLOYING, BODILY INJURY AND OR DEATH COULD HAVE OCCURRED TO THE OCCUPANTS OF MY VEHICLE. THERE WERE DAMAGES TO MY VEHICLE IN EXCESS OF $8500 AT THE INITIAL ESTIMATE. I AM STILL WAITING FOR MY TRUCK TO BE FIXED. I WILL ATTEMPT TO CONTACT THE DEALERSHIP AS WELL AS FORD MOTOR COMPANY TO WORK OUT A REMEDY IF POSSIBLE. THIS IS AN APPARENT DEFECT AND NEEDS TO BE ADDRESSED ASAP. IF YOU HAVE ANY ADVICE ON HOW I SHOULD APPROACH THIS WITH THE DEALERSHIP AND OR FORD MC, PLEASE LET ME KNOW. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10242198September 15, 2008
ENGINE AND ENGINE COOLING
WHILE DRIVING 70MPH ON FREEWAY ON WAY TO HOSPITAL, GETTING OFF FREEWAY, THE VEHICLE SHUT OFF BY ITSELF. LUCKILY I WAS ABLE TO PULL OFF ROAD TO AVOID GETTING HIT. IF STILL ON FREEWAY, WOULD HAVE BEEN KILLED. ENGINE LIGHT CAME ON AND UNABLE TO RESTART. HAD TO HAVE TOWED TO DEALERSHIP DUE TO COMPUTER SHUTDOWN AFFECTING SPARK PLUGS AND COILS. COST TO ME FROM DEALERSHIP IS $2200. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242295September 15, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. IMMEDIATELY AFTER PURCHASING THE VEHICLE IN AUGUST OF 2002, IT BEGAN STALLING AND LOST ALL POWER. THE CONTACT RECEIVED A RECALL NOTICE IN APRIL OF 2004 FOR NHTSA CAMPAIGN ID NUMBER 04V165000 (POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE). SHE TOOK THE VEHICLE TO A LOCAL DEALER AND RECEIVED HER FREE REPAIR. IN AUGUST OF 2008, THE FAILURE RECURRED. WHILE DRIVING APPROXIMATELY 10-20 MPH, THE VEHICLE STALLED AND LOST ALL POWER; HOWEVER, IT WAS ABLE TO BE RESTARTED. ON AUGUST 11, 2008, WHILE BACKING OUT OF THE DRIVEWAY AT AN UNKNOWN SPEED, THE VEHICLE LOST POWER. THE CONTACT LOST CONTROL OF THE VEHICLE. THE FAILURE RECURRED TWO ADDITIONAL TIMES THE SAME DAY. THE VEHICLE WAS TAKEN TO A LOCAL DEALER AND A COMPLETE DIAGNOSTIC TEST WAS PERFORMED; HOWEVER, NO FAILURES COULD BE FOUND. THE MANUFACTURER STATED THAT SINCE THEY ALREADY REPAIRED HER VEHICLE, THEY WERE NOT LIABLE FOR ANOTHER REPAIR. THE CURRENT MILEAGE WAS 51,007 AND FAILURE MILEAGE WAS 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242363September 15, 2008
ELECTRICAL SYSTEM
AT LESS THAN 28000 MILES, THE 06 FORD ESCAPE LIMITED PRODUCED A SHARP, SHORT SCRAPING NOISE AT THE FIRST TURN OF THE STARTER. IT MOSTLY DOES IT ON THE FIRST START, BUT NOT ALWAYS. TOOK IT TO JONES WEST FORD IN RENO AND THEIR COMMENT WAS "ALL ESCAPES DO THAT". I'M RETIRED, AND WILL BE DRIVING THIS MACHINE FOR A LONG TIME. I'D LIKE IT TO BE DEPENDABLE. THE SOUND ISN'T "NORMAL" FOR ANY CAR. THE DEALERSHIP SHOULD HAVE FOUND THE PROBLEM. (THE CAR RUNS WELL OTHER THAN THAT ). HELP? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242588September 11, 2008
UNKNOWN OR OTHER
CONSUMER STATES THAT HIS 2008 FORD ESCAPE HAS SEVERAL PROBLEMS. EFFORTS HAS BEEN MADE TO FIX THE VEHICLE, BUT NEW PROBLEMS DEVELOP AND ONGOING PROBLEMS HAS NOT BEEN RESOLVED. *NJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241797September 11, 2008
AIR BAGS
MY WIFE WAS DRIVING OUR 2005 FORD ESCAPE. SHE FAILED TO YIELD AND HIT A 2006 DODGE CHARGER, THAT WAS GOING CLOSE TO 45 MPH, IN THE PASSENGER'S SIDE SMASHING IN BOTH OF HIS DOORS. THE FRONT OF HER CAR IS DAMAGED ENOUGH TO BREAK OFF THE ENGINE MOUNT, FRONT BUMPER IS GONE, WINDSHIELD WIPER FLUID RESERVOIR WAS ACTUALLY ON THE PAVEMENT. ALL OF THIS AND THE AIRBAGS WERE NOT DEPLOYED. THE SHOP THAT THE CAR IS BEING REPAIRED AT SAYS THAT THE AIRBAGS SHOULD HAVE BEEN DEPLOYED IN THIS TYPE OF ACCIDENT. HAD THIS BEEN AT A SLIGHTLY HIGHER SPEED WE WOULD BE LOOKING AT A DEATH, NOT AN INJURY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10241695September 10, 2008
STRUCTURE
PAINT PEELING DOWN TO BARE METAL ON ROOF OF VEHICLE WITH PAINT BLISTERING ELSEWHERE. EXPOSED BARE METAL RUSTING DUE TO EXPOSURE TO ELEMENTS. ATTEMPTING RESOLUTION VIA DEALER BUT NO HELP AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241380September 8, 2008
LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2000 FORD ESCAPE. THE CONTACT STATED THAT THE REAR DOOR DOES NOT OPEN ONCE IT IS CLOSED. THE LATCH DOES NOT WORK AT ALL. THE CONTACT HAS MADE SEVERAL ATTEMPTS AND FEELS THAT IT IS A SAFETY HAZARD IN THE EVENT OF A FIRE OR EMERGENCY. FORD WANTS NOTHING TO DO WITH THE ISSUE. NHTSA CAMPAIGN ID NUMBER 04V602000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH) WAS REFERENCED. THE CURRENT AND FAILURE MILEAGES WERE 64,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241203September 6, 2008
SUSPENSION
WHEEL BEARINGS STARTED TO FAIL @35,000 MILES.DEALER SAID NOISE WAS HALF SHAFT BEARING AND REPLACED IT.THEY SAID NOISE AFTER REPAIR WAS ROAD NOISE AND 18,000 MILES LATER THE WHEEL BEARINGS NEEDED TO BE REPLACED AND THE NOISE WAS GONE.SHOULD HAVE BEEN REPLACED AT 35,000 MILES AND BEEN UNDER WARRANTY BUT INSTEAD WE HAD TO PAY $700 OUT OF POCKET DUE TO POOR JUDGEMENT ON DEALER MECHANIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241095September 5, 2008
TIRES, TIRES:TREAD/BELT
SPECIAL ORDERED A 2008 FORD ESCAPE LIMITED. KEPT HEARING SLIGHT NOISE SOUNDED LIKE WHEEL BEARINGS TO ME. ROTATED TIRES AT 7500 MILES AS PER MY OWNERS MANUAL .TOOK TO DEALERSHIP AT 10,839 MILES. THEY SAID THEY HAD NOT ROTATED MY TIRES SO NO SERVICE. NOISE SO LOUD NOW CANNOT HEAR RADIO. CUPPING ON INSIDE OF ALL TIRES. TOOK BACK TO DEALERSHIP. THEY SAID I CANNOT ROTATE MY OWN TIRES AND KEEP MY WARRANTY. SO MY WARRANTY CLAIM IS DENIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240499August 31, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MINE DID EXACT THING AS LIST IN ODI ID NUMBER:10227495- BUT DIFFERENT FOR FORD ESCAPE. MINE IS NOT HEV. ON APRIL 26,2008 I WAS ON MY WAY TO A LACROSSE GAME AT W.G. HIGH SCHOOL,CAMILLUS,NY ,I WAS ON INTERSTATE 690 ,WHEN MY CAR DID WHAT THE DESCRIPTION SAID,CAR CAME TO COMPLETE HALT AT TRAFFIC LIGHT,ALL POWER WENT IN VEHICLE,LET CAR SIT FOR A MINUTE TO RESTART,IT DID AND WHEN HOME AFTER GAME. THAT MONDAY VEHICLE DID SAME THING FOR A SECOND TIME,THIS TIME,DIDN'T RESTART,CAR WAS TOWED TO NEARBY FIRESTONE STORE,GOT FIXED AND WAS TOLD ABOUT A RECALL. CALL DEALER-THEY DIDN'T NOTHING AFTER HAVING IT TWO DAY. CAR ACTED UP ON THURS. SAT I MADE APPT TO AAMCO TO SEE IF THEY CAN FIX IT,THEY DID ,FOUND OUT AFTER 1HR AND 30 MINUTES AT WORK THAT IT WAS FAULTY TRANSMISSION,COSTING ME 2600. FORD DIDN'T SEND ME ANY CARD ABOUT VEHICLE BECAUSE DEALER I BOUGHT IT FROM WAS BOUGHT OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240171August 29, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2001 FORD ESCAPE. WHILE DRIVING AT AN UNKNOWN SPEED ON A LOCAL HIGHWAY, THE CONTACT NOTICED SMOKE COMING FROM THE HOOD OF THE VEHICLE. HE PULLED THE VEHICLE OVER, OPENED THE HOOD, AND NOTICED FLAMES UNDERNEATH THE HOOD. HE ATTEMPTED TO EXTINGUISH THE FIRE WITH A FIRE EXTINGUISHER; HOWEVER, THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED IT INSTEAD. THE VEHICLE WAS TOWED TO A MECHANIC SHOP. THROUGH RESEARCH, THE CONTACT DISCOVERED NHTSA CAMPAIGN ID NUMBER 07V156000 (SERVICE BRAKES, HYDRAULIC:ANTI-LOCK:CONTROL UNIT/MODULE) FOR THE SAME FAILURE. HE WENT TO THE LOCAL FORD DEALER AND SPOKE WITH THE SERVICE MANAGER. ON SEPTEMBER 22, 2007, THE DEALER INSPECTED THE VEHICLE AND STATED THAT THE RECALL REPAIR HAD PREVIOUSLY BEEN REPAIRED. THEREFORE, THE SERVICE MANAGER STATED THAT FORD WOULD NOT BE RESPONSIBLE FOR ANY REPAIRS THAT NEEDED TO BE PERFORMED ON THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 104,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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