Ford Escape Complaints

29,499 consumer complaints on file.

#10435014November 9, 2011
VISIBILITY
SUBJECT: REAR WINDOW "EXPLODED". I CLOSED THE TAILGATE, NOT THE WINDOW, AND BY THE TIME I WAS 2-3 STEPS AWAY, THE WINDOW "EXPLODED". THE CAR WAS PARKED FOR ABOUT AN HOUR BEFORE OPENED AND I CLOSED THE TAILGATE DOOR, THEN THE WINDOW CHATTERED INTO PIECES THAT FLEW IN ALL DIRECTIONS. I ONLY OPENED AND CLOSED THE DOOR, I DID NOT OPERATE OR TOUCH THE WINDOW BUT IT CHATTERED. IT WAS THE FIRST AND ONLY DOOR I HAD OPENED WHEN IT HAPPENED. GLASS FLEW IN ALL DIRECTIONS IN LITTLE PIECES LIKE 8 FEET AWAY ON THE OUTSIDE AND LIKE 3 FEET ON THE INSIDE. THE SOCK ABSORBERS ARE STICKING OUT OF THE WINDOW AND ARE TOO HARD TO RETRACT AND CAN'T BE PUT BACK INSIDE THE CAR. THE REAR WIPER ASEMBLY IS HANGING AND THE HEATER ELEMENTS ARE DANGLING TOO. THE OUTSIDE TEMPERATURE WAS AROUND THE 40'S AT AROUND 10:40 PM. NOTHING COULD'VE TOUCHED THE GLASS AT THE TIME OF CLOSING DOOR SINCE I ONLY HAD A CHARCOAL BAG LAYING FLAT ON THE CARGO AREA WITH A SMALL BOX OF ALUMINUM FOIL, A SMALL TOOLBOX (LIKE 4" X 8" X 12"), ALSO LAYING FLAT ON THE CARGO AREA FLOOR, AND A SMALL BLANKET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435039November 9, 2011
AIR BAGS
VEHICLE REAR ENDED WHILE IN COMMUTE TRAFFIC AND PUSHED FORWARD INTO 2 ADDITIONAL VEHICLES. FRONT RADIATOR PUSHED IN, FRONT FENDERS BOWED OUT AT A PILLARS. PAINT TRANSFER FROM OTHER VEHICLES SHOWS ON BOTH FRONT AND REAR BUMPERS. VEHICLE AIRBAGS FAILED TO DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10435052November 9, 2011
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
STICKING GAS PEDAL. SEEMS TO BE MORE PREVALENT IN THE COOLER WEATHER. THE PEDAL WILL LOCK UP AND NO AMOUNT OF FORCE WILL MAKE IT DEPRESS. ESPECIALLY DANGEROUS WHEN A BIG TRUCK IS BARRELING DOWN YOU. HAVE LUBRICATED THE ASSEMBLY BUT THIS DOES NOT HELP. ONLY WAY TO FIX ( AND IT DOESN'T ALWAYS HAPPEN RIGHT AWAY ) IS TO MANIPULATE THE PEDAL WITH MY FOOT AND TRY DIFFERENT PRESSURE POINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434855November 8, 2011
STEERING
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS VERY DIFFICULT TO STEER AND WOULD SPORADICALLY SHAKE VIOLENTLY. THE DEALER MADE TWO ATTEMPTS TO DUPLICATE THE FAILURE BY REPLACING THE RACK AND PINION HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 203,481 AND THE APPROXIMATE FAILURE MILEAGE WAS 79,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434868November 8, 2011
STEERING
TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH THE POWER STEERING FAILED AND IT BECMAE EXTREMELY DIFFICUTL FOR THE CONTACT TO CONTROL THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HIM THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HIM THAT THEY WOULD LOOK INTO THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 235. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434863November 8, 2011
POWER TRAIN
THERE WAS A LEAK OF SOME FLUID NOTED IN MY DRIVEWAY, AND A REQUEST WAS MADE FOR THE DEALER TO INVESTIGATE DURING THE NEXT ROUTINE SERVICE. NO LEAK WAS FOUND. *TR AT 110,000 MILES, DURING ROUTINE SERVICE, A LEAK WAS NOTICED BY THE MECHANIC, BUT NO SOURCE WAS FOUND. SOME TIME AFTER THAT, A NOISE BEGAN TO DEVELOP IN THE FRONT END. AT 120,000 MILES, THE NOISE WAS SEVERE, AND AN INSPECTION DETERMINED THAT THE PTU WAS FAILING. I WAS TOLD THAT IT WAS OKAY TO DRIVE UNTIL THE PART ARRIVED. THE NOISE GOT WORSE WITHIN A FEW HUNDRED MILES, CHANGED TO A VIBRATION, AND THEN AN OCCASIONAL CLUNKING NOISE. I STOPPED DRIVING THE VEHICLE, AWAITING THE REPLACEMENT PART. I HAVE SINCE BECOME AWARE OF TSB 09-4-4 MAR 09 DRIVETRAIN - FLUID LEAK FROM PTU VENT. I FEEL THAT THIS MAY HAVE BEEN THE SOURCE OF THE REPORTED LEAK, AND THAT LOSS OF FLUID IN THE PTU LED TO THE FAILURE OF THE PTU, WHICH ONLY HOLDS 12 OUNCES OF FLUID. THIS LEAKAGE SHOULD HAVE BEEN DETECTED BY THE DEALER, AND THE LOSS OF MY PTU MIGHT HAVE BEEN PREVENTED. THESE PTUS FAIL PREMATURELY, AND ARE CONSISTENTLY ON BACK ORDER. MY DEALER HAD ANOTHER UNIT IN FOR THE SAME PTU REPLACEMENT WHEN I PICKED MINE UP AFTER THE REPAIR, AND ACKNOWLEDGES REPLACING MANY. FORD SHOULD COVER THE COST OF THE REPLACEMENT PTU, A SIMPLE MECHANICAL DEVICE THAT SHOULD LAST LONGER THAN THE CAR, CERTAINLY AS LONG AS OTHER DRIVELINE COMPONENTS LIKE THE REAR END, SEVERAL HUNDRED THOUSAND MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434933November 8, 2011
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
AT STOP OR IDLE, ENGINE SURGES, HESITATES, STALLS, SMELL GAS, CHECK ENGINE LIGHT COMES ON. TOOK ESCAPE TO DEALER. DEALER SAYS ITS THE PURGE VALVE AND EVAP CANISTER. PURGE VALVE FAILED AND RAW GAS FILLED EVAP CANISTER. DEALER SAYS ITS OUT OF WARRANTY, THERE'S NOTHING THEY CAN DO. THIS HAS BEEN A KNOW PROBLEM SINCE 2006, TSB BULLETIN 11-3-22, PART # 9U5Z-9C915H-PURGE VALVE, PART # 9R3Z-9C985-B EVAP CANISTER. FORD HAS DONE NOTHING TO CORRECT THE ISSUE. THEY REPLACED THE DAMAGED PARTS WITH THE SAME PARTS WITH NO FIX FOR THE SPILLAGE OF RAW FUEL, ON THE GROUND, IN THE AIR, ON THE VEHICLE. THIS RAW FUEL SITUATION COULD CAUSE A FIRE OR EXPLOSION AT ANY TIME. YET FORD SAYS ITS NOT AN EMISSION ISSUE AND THE VEHICLE IS OUT OF WARRANTY. THE FORD FORUMS ON THE INTERNET ARE FULL OF COMPLAINTS FOR THE SAME RAW FUEL SPILLAGE. DOES SOMEONE HAVE TO DIE BEFORE FORD ADMITS THEY HAVE A DESIGN PROBLEM AND FIXES IT??? THIS SAME ISSUE IS ALSO RELATED TO THE 2010-12 FUSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434245November 4, 2011
POWER TRAIN, ELECTRICAL SYSTEM
I HAD PURCHASED THIS TRUCK NEW FROM THE DEALER IN MARCH OF 2008, THIS TRUCK HAS HAD MANY PROBLEMS IN THE PAST STARTING WITH THE DAY I BOUGHT THE TRUCK. NOW A FEW YEAR'S LATER THE "A.C. CONDENSER" WAS LEAKING TRANSMISSION FLUID AND THE DEALER IS NOW TELLING ME THAT IT IS NOT COVERED UNDER MY "DRIVE TRAIN WARRANTY". I AM NOT A MECHANIC BUT THE SEVERAL MECHANIC'S THAT I HAVE SPOKEN TO SAID THAT, THAT PART IS VITAL TO THE POWER TRAIN. I AM A YOUNG STRUGGLING NURSE TRYING TO PAY OFF SCHOOL LOANS, AND THEY ARE TELLING ME THAT THIS IS GOING TO COST $700.00, I CANNOT AFFORD IT AND I NEED MY TRUCK. I BOUGHT THIS NEW WITH THE IMPRESSION THAT THESE THINGS WILL NOT BE AN ISSUE AND IF THEY WERE THEY WOULD BE COVERED BY FORD'S WARRANTY. I HAVE DONE SOME RESEARCH ON THE INTERNET AND THIS IS A MAJOR PROBLEM WITH THIS SPECIFIC YEAR AND TRUCK. I AM HOPING THAT YOU GUY'S WILL BE ABLE TO HELP WITH THIS MATTER. THANK YOU AND GOD BLESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434066November 3, 2011
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
VEHICLE WAS PARKED IN YARD WHEN SMOKE STARTED COMING OUT FROM UNDER THE HOOD. WE RAISED HOOD AND SAW WIRES ON FIRE UNDER THE MASTER CYLINDER. WE PUT THE FIRE OUT. WIRES FROM ABS SYSTEM CAUGHT ON FIRE *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10434080November 3, 2011
VEHICLE SPEED CONTROL, AIR BAGS
TL* THE CONTACT OWNS A 2001 FORD ESCAPE. THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH APPROACHING A STOP SIGNAL AND WHEN DRIVING FROM THE COMPLETE STOP THE VEHICLE UNEXPECTEDLY ACCELERATED UP TO 58 MPH AND CRASHED INTO A NEARBY UTILITY POLE. THE CONTACT SUSTAINED SEVERE INJURIES. A POLICE REPORT WAS FILED OF THE INCIDENT. IN ADDITION, THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO A SAVAGE FACILITY AND DECLARED AS DESTROYED. THE CONTACT PLANNED TO NOTIFY THE MANUFACTURER OF THE UNINTENDED ACCELERATION. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 00V210001 (VEHICLE SPEED CONTROL); HOWEVER THE CONTACT DID RECEIVE A RECALL NOTIFICATION. THE APPROXIMATE FAILURE WAS 137,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10433981November 2, 2011
VEHICLE SPEED CONTROL
THE GAS PEDAL STICKS. IT CAN NOT BE PUSHED. AT FIRST, IT ONLY HAPPENED WHEN THE ENGINE WAS COLD & THE TEMPERATURE WAS COLD. NOW IT HAPPENS ALL THE TIME, REGARDLESS OF TEMPERATURE. IT ALMOST CAUSED AN ACCIDENT WHEN IT HAPPENED IN THE MIDDLE OF AN INTERSECTION. THERE IS ALSO AN ISSUE WITH MULTIPLE BROKEN TONE RINGS AND OIL LEAKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434026November 2, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHIFT INTO GEAR. ONCE THE CONTACT WAS ABLE TO GET THE VEHICLE INTO GEAR, IT THEN SHIFTED INTO NEUTRAL VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHO REFLASHED THE CONTROLLER AND REPLACED THE TRANSMISSION VALVE BODY IN ORDER TO FIX THE PROBLEM. THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433752November 1, 2011
POWER TRAIN
THE LEFT FRONT AXLE SEAL BEGAN LEAKING FLUID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433381November 1, 2011
ENGINE AND ENGINE COOLING
2005 FORD ESCAPE. CONSUMER STATES PROBLEMS WITH VEHICLE STALLING WHILE DRIVING. *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433800November 1, 2011
VISIBILITY
11/01/2011: WHILE DRIVING THE 2008 FORD ESCAPE XLS AT APPROXIMATELY 40 MPH ON A SMOOTH PAVED STREET, THE REAR WINDOW COMPLETELY SHATTERED. THE REAR WINDOW AND TAILGATE WERE CLOSED AT THE TIME. NO INJURIES OR OTHER DAMAGE REPORTED. THE REAR DEFROSTER HAD BEEN ON FOR 5-10 MINUTES PRIOR TO THE INCIDENT AND WAS TURNED OFF ABOUT A MINUTE BEFORE THE REAR WINDOW SHATTERED. NOTE: THE GLASS HAD AN AFTERMARKET TINT FILM APPLIED APPROXIMATELY 6 MONTHS PRIOR TO THE INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433793November 1, 2011
STEERING
FIRST OCCURRENCE DRIVING AT APPROX 45 MILES PER HOUR MADE A LEFT TURN INTO A PARKING LOT AND LOST POWER STEERING. WAS ABLE TO MOVE TO PARKING SPOT, TURN OFF CAR THEN RESTARTED AND POWER STEERING WAS RESTORED. SECOND INCIDENT WAS TRAVELING AT APPROX 50 MILES PER HOUR MADE A LEFT TURN, AGAIN LOST POWER STEERING, WAS NOT ABLE TO STOP CAR SAFELY DUE TO TRAFFIC AND HAD TO CONTINUE WITHOUT POWER STEERING FOR APPROX 1 MILE UNTIL I COULD SAFE STOP THE VEHICLE. TURNED OFF CAR AND RESTARTED AND POWER STEERING WAS RESTORED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433810November 1, 2011
POWER TRAIN, ENGINE AND ENGINE COOLING
PURCHASED 2008 FORD ESCAPE IN JUNE 2007. AFTER AROUND 25K MILES THE TRANSMISSION WAS LEAKING FLUID ACCORDING TO THE FORD SERVICE CENTER WE TOOK IT TO. THEY REPAIRED THIS AT NO COST SINCE THIS WAS UNDER THE 3 YEAR/36,000 MILE WARRANTY. HAD A MINOR ISSUE BACK IN AUGUST WITH THE AIR FAN NOT BLOWING AIR PROPERLY. THE FAN HAD TO BE PLACED ON HIGH BEFORE IT WOULD BLOW OUT ANY AIR. THIS WAS FIXED AND COST APPROX. 200 DOLLARS SINCE THE WARRANTY WAS OUT IN JUNE 2007. NO BIG DEAL. THEN ON OCTOBER 30, AROUND 73K MILES ON THE CAR, IT STARTED STALLING WHILE DRIVING AND SHAKING VIOLENTLY. PUT ON BRAKES IT WOULD START TO STALL AND WHEN GIVING GAS IT WOULD SHAKE AND THEN STALL. TOOK IT TO THE FORD SERVICE SHOP WHICH IS ALSO THE DEALER WHERE WE HAVE PURCHASED AROUND 5 OR 6 VEHICLES AND WHO HAS ALWAYS SERVICED OUR FORD VEHICLES AND WERE TOLD THAT IT NEEDED A BRAND NEW TRANSMISSION AND SINCE IT IS OUT OF WARRANTY THIS WILL COST $4,900.00. HAVE CHECKED ON NUMEROUS WEBSITES AND THIS IS A COMMON ISSUE WITH FORD ESCAPES. I ACTUALLY KNOW SOMEONE WHO BOUGHT HER VEHICLE AT THE SAME DEALER, THE SAME YEAR VEHICLE AND HAD THE SAME EXACT PROBLEM WITH AROUND THE SAME MILEAGE WHEN HER TRANSMISSION WENT OUT AS WELL AS THE FAN PROBLEM. I DO NOT FEEL THAT I SHOULD HAVE TO PAY FOR THIS SINCE WE HAD THE SAME ISSUE BACK WHEN THE CAR ONLY HAD 25K MILES ON IT. THIS CAR IS ONLY 3 1/2 YEARS OLD AND WE SHOULD NOT HAVE THESE MANY ISSUES WITH THIS CAR. I CANNOT AFFORD TO HAVE IT FIXED SO IT WILL SIT IN MY DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433841November 1, 2011
POWER TRAIN
HTTP://WWW.YOUTUBE.COM/WATCH?V=-6XQ2ZYQMOI - THIS VIDEO DEPICTS EXACTLY WHAT IS WRONG WITH THE FORD 2008 ESCAPES. MY VEHICLE STARTED TO LEAK TRANSMISSION FLUID PROFUSELY LAST WEEK; WHICH IS NOT ONLY A PROBLEM IN MAJOR TRAFFIC IF THE FORD ESCAPE 2008 TRANSMISSION HAS NO FLUID, BUT ALSO IS AN SAFETY ISSUE TO THOSE WHO WALK IN PARKING LOTS WHERE MY CAR HAS LEAKED FLUID; IT MAY CAUSE A FALL... ESPECIALLY WITH SO MANY FORD ESCAPES 2008 HAVING THIS EXACT PROBLEM. HOW MANY FORD ESCAPES 2008 MUST ABRUPTLY RUN OUT OF TRANSMISSION FLUID BEFORE THIS DOES BECOME A DIRE SAFETY PROBLEM? SIDE NOTE: FORD HQ STATES THIS IS AN AC PROBLEM; HOWEVER, IF MY CAR LEAKS OUT ALL THE TRANSMISSION FLUID, ISN'T IT A DRIVE LINE PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433869November 1, 2011
STEERING
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT WAS DRIVING 35 MPH WHEN THE STEERING WHEEL SEIZED. THE CONTACT WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD WHERE THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER STATED THAT THE ENTIRE STEERING COLUMN NEEDED TO BE REPLACED. THE CONTACT DID NOT REPLACE THE STEERING COLUMN DUE TO THE PART BEING ON BACK ORDER. THE FAILURE MILEAGE WAS 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433889November 1, 2011
STRUCTURE
THE ENTIRE INTERIOR OF THE CAR WHERE ANY METAL IS EXPOSED IS COMPLETELY RUSTED OUT. ALL THE EXPOSED METAL COMPONENTS INCLUDING THE TRACKS FOR THE FRONT SEATS, THE UNDERSIDES OF THE SEATS, THE BOLTS HOLDING THE SEATS IN PLACE, AND ANY PIECES OF METAL ON THE INTERIOR OF THE CAR THAT ARE EXPOSED ARE COMPLETELY RUSTED OUT. THE CAR WAS TAKEN INTO THE DEALER AND I WAS TOLD THAT FORD DOES KNOW ABOUT THIS "PROBLEM" AND IT IS BECAUSE ALL OF THE METAL ON THE INSIDE OF THE CAR IS UNTREATED METAL AND THIS WILL RUST. I WAS FURTHER TOLD THAT THIS IS A "COSMETIC" PROBLEM AND BECAUSE THE CAR IS STILL FUNCTIONING THEN THEY ARE NOT RESPONSIBLE FOR FIXING THE PROBLEM. THE INTERIOR OF THE CAR LOOKS LIKE AN OLD, NEGLECTED CAR INSTEAD OF A TWO YEAR OLD PRISTINE LOW MILEAGE CAR THAT IT IS. FORD REFUSES TO FIX THIS PROBLEM UNTIL THE MECHANISMS COMPLETELY RUST OUT AND FALL APART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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