Ford Edge Complaints (2016)

926 consumer complaints on file.

#11153124November 21, 2018
STEERING
GOT AN ERROR MESSAGE: "ADAPTIVE STEERING FAULT, NEED SERVICE", JUST AFTER THE MANUFACTURE WARRANTY EXPIRED. NEED TO SPEND ABOUT 1.8K TO FIX THIS. THIS SEEMS TO BE A COMMON ISSUE FOR MANY 2016 FORD EDGE SPORT. REALLY CONCERN ABOUT THE QUALITY AND SAFETY OF FORD CARS. SO DISAPPOINTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152848November 20, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE THE CONTACT'S WIFE WAS DRIVING 25-35 MPH, SHE HEARD AN EXPLOSIVE NOISE. THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND AND TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE PASSENGER SIDE BRAKE LINE EXPLODED. THE CONTACT ASSUMED THAT THE BRAKE LINE WAS TAMPERED WITH AND A POLICE REPORT WAS FILED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. WHILE DRIVING AT UNKNOWN SPEEDS, THE DRIVER'S SIDE BRAKE LINE EXPLODED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 173,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152182November 17, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151990November 16, 2018
AIR BAGS, FUEL/PROPULSION SYSTEM
TAKATA RECALL AUTONATION HAS SENT A LETTER FOR RECALL ON TAKATA AIRBAGS BUT HAS NO REPLACEMENT AIRBAGS.THERE IS ALSO A RECALL FOR CORRODED GAS TANK. I SEE NONE OF THESE IN YOUR RECALL DATABASE SO I ASSUME THE RECALL HAS BEEN RESCINDED.I WAS WAITING FOR AIRBAGS TO COME IN TO GET IT REPAIRED TOGETHER. THAT NEVER HAPPENED. THIS IS A COMPLAINT ABOUT THE PROCESS WHICH LEAVES IT UNRESOLVED BY FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144660November 1, 2018
VISIBILITY/WIPER
IF DRIVING IN A VERY SLIGHT DRIZZLE OR MIST, THE WIPERS DO NOT OPERATE PROPERLY IN THE INTERMITTENT MODE OR SINGLE SWIPE OPERATION. THE WIPERS WIPE THE MOISTURE OFF, THEN STICK, OR STUTTER AND JUMP ON THE RETURN. AT HIGHWAY SPEED WIND GETS UNDER THE WIPER WHEN IT JUMPS AND CAUSES A HARD SLAP AGAINST THE WINDSHIELD. THIS IS DANGEROUS AS VISIBILITY IS IMPAIRED - PARTICULARLY DANGEROUS AT NIGHT IN A SLIGHT RAIN. UPLOADED IS RECORD OF REPAIR VISIT. MORE SERIOUS EVENTS ON LONG ROAD TRIP 09/25-10/14/2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143627October 29, 2018
STEERING
I AM CONTINUING TO DOCUMENT EACH OCCURRENCE OF THE ADAPTIVE STEERING FAULT SERVICE REQUIRED LIGHT. BY THE TIME I GET TO THE DEALERSHIP THEY CAN'T DUPLICATE THE PROBLEM AND THE VEHICLE WILL NOT HOLD THE CODES. THE LIGHT GOES OUT. IT CAME ON OCTOBER 28, 2018 AT 9PM AT 21870 MILES. I WENT BACK TO MY VEHICLE FIVE MINUTES LATER AND IT WAS OUT. I DROVE TO WORK THIS MORNING AND THE LIGHT CAME ON AGAIN. I WAS DRIVING AROUND 5/10 MPH AND THE STEERING WHEEL WAS TILTED TO THE RIGHT DESPITE THE WHEELS BEING STRAIGHT. IF I CAN'T TAKE IT DO THE DEALER AND HAVE THEM ADDRESS IT, I'M NOT SURE WHAT ELSE TO DO. THERE IS A TECHNICAL SERVICE BULLETIN ON THIS TO REPLACE THE STEERING WHEEL BUT I AM TOLD THAT SINCE THE VEHICLE WON'T RETAIN THE CODES WHEN THE LIGHT GOES OUT, THEY CAN'T DO ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143492October 28, 2018
STEERING
I PARKED MY CAR IN A LOT W/OUT ANY ISSUES. WHEN I RETURNED TO THE VEHICLE AND STARTED THE CAR AND PUT THE CAR INTO REVERSE GEAR, A WARNING LIGHT "ADAPTIVE STEERING FAILURE" WAS DISPLAYED. THE WHEEL SEEMED TO NOT BE CENTERED WHEN DRIVING STRAIGHT. I EVEN TRIED SHUTTING OFF THE CAR AND RESTARTING, BUT TO NO AVAIL. I PARKED IT AT HOME AND THE NEXT DAY STARTED IT TO SHOW MY HUSBAND AND THE LIGHT WAS NO LONGER ON. THE STEERING WHEEL STILL SEEMS OFF THOUGH. I'M TERRIFIED TO DRIVE THE CAR AND AM HOPING THE DEALERSHIP WILL BE THOROUGH IN INVESTIGATING THE REASON FOR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142811October 26, 2018
STEERING
ADAPTIVE STEERING FAULT. VEHICLE WAS STATIONARY AND TRANSMISSION IN PARK MILEAGE 33205.9. UPON STARTING, THE WARNING MESSAGE APPEARED. AFTER ACKNOWLEDGMENT OF MESSAGE, THE DASH LIGHT REMAINED ON. IMMEDIATELY DROVE TO DEALER FOR SERVICE AND SHOWED WARNING TO SERVICE MANAGER. WAS NOT ABLE TO HAVE A TECHNICIAN REVIEW ISSUE AS TO LACK OF AVAILABILITY. SCHEDULED NEXT AVAILABLE APPOINTMENT, 6 DAYS LATER. ADVISED THAT SITUATION IS SAFE TO DRIVE. LIGHT WENT OFF UPON SHUTDOWN. WARNING APPEARED AGAIN AT 33324.1 MILES, STATIONARY IN PARK. RETURNED TO DEALER DURIN APPOINTMENT. ADVISED AFTER TECHNICIAN ASSESSMENT THAT I HAVE A FAULTY ADAPTIVE STEERING COMPONENT REQUIRE STEERING WHEEL REPLACEMENT. NEED TO HAVE FORD AUTHORIZATION FOR REPAIR, RESCHEDULED FOR SERVICE REPAIR. ADVISED THAT THERE IS NO VEHICLE LOANER FOR THIS SERVICE. ALSO, ADVISED THAT IT IS SAFE TO DRIVE WITH THIS CONDITION. VEHICLE HAS EXHIBITED A STIFFNESS IN STEERING SINCE THIS INCIDENT HAS STARTED. CONFIDENCE ON VEHICLE'S SAFETY IS COMPRISED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143001October 26, 2018
FUEL SYSTEM, GASOLINE, ENGINE
FORD EDGE SEL 2016 VIN * [XXX] 22,500 MILES SINCE I ACQUIRED IT (HE,SHE) HAS A PROBLEM OF WHEN I AM TRAVELING A HIGHWAY AND THE SPEED COMES TO 60 MPH THE ENGINE IS IN DISCHARGE REVOLUTIONIZE RAISING A HILL AN EVIL ENTERS(APPROACHES) SMELL OF GASES OF THE INTERIOR OF THE CAR, I HAVE TO REDUCE THE SPEED AND OPEN CRYSTALS OF THE CAR IN ORDER THAT THE SMELL GOES OUT AND COULD BE BREATHED WELL. I IT HAVE TAKEN IN 3 OCCASIONS TWO WORKSHOPS AUTHORIZED BY FORD FOR GUARANTEE AND THEY CANNOT FIND ANYTHING, THEY ME INFORM THAT THE COMPUTER DOES NOT REFLECT ANYTHING. THE LAST OCCASION I ASKED THEM TO REALIZE A TEST(PROOF) OF ROAD WITH A SCANNER AND THEY REFUSED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140589October 16, 2018
STEERING
THE ADAPATIVE STEERING FAULT SERVICE REQUIRED LIGHT KEEPS COMING ON. IT'S COME ON SEVERAL TIMES BUT SINCE THE DEALERSHIP CAN'T OR WON'T FIX IT BECAUSE THEY CAN'T DUPLICATE THE PROBLEM AND LIGHT GOES OUT AND APPARENTLY DOES NOT STORE CODES, I'VE BEGUN THE PROCESS TO DOCUMENT THE DATES, TIMES AND MILEAGE IT COMES ON AND GOING FORWARD WILL TAKE A PICTURE EVERY TIME IT HAPPENS. IT HAPPENED ON OCTOBER 3, 2018 AT 930 @ 21,499 MILES AS I WAS PULLING INTO THE DEALERSHIP. THEY TOLD ME THEY COULD "SEE" IT OR GET TROUBLE CODES. ON OCTOBER 11, 2018 AT 0900 AND 1620. IT WENT OUT WHEN I DROVE AT LUNCH ON THE 11TH AND THEN CAME BACK ON WHEN I WAS DRIVING HOME. THERE IS A TECHNICAL SERVICE BULLETIN ON IT BUT THEY REFUSE TO DO ANYTHING. I'M PETRIFIED TO DRIVE A VEHICLE WITH LESS THAN 22,000 MILES ON IT AND FORD DOES NOT SEEM TO CARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139945October 12, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE OPERATING THE VEHICLE, THE TEMPERATURE GAUGE INCREASED TO "HOT" AND THE "COOLANT OVERHEATED" MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO PARK CITY FORD (3333 INWOOD RD, DALLAS, TX) WHERE IT WAS DIAGNOSED THAT AN ELECTRICAL VOLTAGE SURGE HAD DAMAGED THE BATTERY, WIRE HARNESS, FUSE BOX, AND COOLING FAN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139691October 11, 2018
STRUCTURE:BODY
REAR WINDOW SHATTERED FOR NO REASON ON MY 2016 FORD EDGE SPORT WITH ONLY 19,000 MILES. GOT OUT OF MY CAR AND CLOSED MY FRONT DOOR AND POP AND CRUMBLING NOISE ONLY TO DISCOVER THE REAR WINDOW CAVED IN WAS ALL SHATTERED AROUND THE BOTTOM EDGES. HAVE SEEN SEVERAL POSTS, PICS AND FORUMS ONLINE ABOUT THIS HAPPENING. WHY IS FORD NOT BEING HELD ACCOUNTABLE. DEALER SAID IT'S NOT COVERED DESPITE'S IT BEING A COMMON ISSUE. HAD TO FILE AN INSURANCE CLAIM AND PAY MY DEDUCTIBLE FOR SOMETHING THAT FORD SHOULD BE RESPONSIBLE FOR. LUCKILY I WAS PARKED WHEN IT HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139050October 8, 2018
STEERING
THE ADAPTIVE STEERING FAULT SERVICE REQUIRE LIGHT KEEPS COMING ON. WHEN TRYING TO GET THE DEALERSHIPS TO LOOK INTO IT I AM TOLD IT WON'T SHOW AN CODES OR THEY DON'T SEE THE LIGHT. I DON'T KNOW HOW THIS IS POSSIBLE. THEY SAY THEY CAN'T DUPLICATE AND BY THE TIME IT COMES ON AGAIN IT WILL TURN OFF AFTER SO MANY "KEY" CYCLES. APPARENTLY, THERE IS A KNOWN ISSUE BUT THEY STILL WON'T DO ANYTHING TO FIX IT. IT MAKES THE STEERING WHEEL CROOKED AND SEEM LIKE IT'S STEERING WRONG. I JUST HOPE THE STEERING DOESN'T FAIL WHILE DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128436September 10, 2018
VISIBILITY/WIPER
6 MONTHS AGO I HAD MY WIPER BLADES REPLACED AS RECOMMENDED BY DEALER. WVER SINCE THEN IF ITS RAINING MILDLY THE DRIVERS WIPER BLDE GETS STUCK AND IT WAS WHILE I WAS TRAVELING ON A TRIP. FELT UNSAFE. FORD HAS REPLACED THESE BLADES TWICS AND EVEN THE MOTOR FOR WIPERS. IT IS STILL HAPPENING. I THINK QUALITY OF THE BLADES ARE NOT GOOD. THIS ALWAYS HAPPENED WHILE DRIVING AND IF IT WAS NOT HEAVILY RAINING JUST REGULAR RAIN. I MUST SAY HOWEVER THT FORD DEALER HAS TRIED THEIR VERY BEST AND HAVE ALWAYS BEEN WONDERFUL. I JUST FEAR THAT WIPER BLADES ARE NOT OF GOOD QUALITY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11127984September 6, 2018
AIR BAGS, STRUCTURE:BODY
SEPT 5,2018 HAD A BAD ACCIDENT WHOLE FROM END CRUSHED HIT MY HEAD ON SIDE WINDOW AND BRUISED RIBS FROM SEAT BELT AIR BAG NEVER WENT OFF. THE OTHER CAR INVOLVED AIR BAGS DEPLOYED FRONT AND SIDE, COLLISUION SHOP EVEN SAID AIR BAGS SHOULD HAVE GONE OFF THE CAR WAS IN MOTION CROSSING STREET ON A CITY STREET COULDN'T EVEN DRIVE CAR HAD TO BE TOWED
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11123824August 31, 2018
SERVICE BRAKES
BRAKES FAILED AND ACCIDENT RESULTED
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11123052August 28, 2018
ELECTRICAL SYSTEM
THE CAR WAS PARKED. THE HEAD LIGHTS TURNED ON/OFF A COUPLE OF TIMES, THE INTERIOR LIGHTS TURNED ON/OFF, AND THE DRIVER AND PASSENGER DOOR WINDOWS OPENED AND CLOSED SPONTANEOUSLY. BOTH KEY FOBS WERE IN THE HOUSE AT LEAST 40 FEET FROM THE CAR. THE CAR DOES NOT HAVE REMOTE START OPTION. THE CAR WAS PARKED IN FRONT OF AN ATTACHED GARAGE. THE HOUSE IS IN A RURAL AREA AT LEAST 1/4 MILE FROM THE NEAREST HOUSE. THE OBVIOUS CONCERN IS SECURITY WITH REGARD TO THEFT IN AN URBAN SETTING. ALSO POSSIBLE WATER DAMAGE IF THIS WAS TO OCCUR DURING A RAINSTORM. IT WAS WITNESSED BY THREE DIFFERENT PEOPLE. THE ONLY "RF" DEVICES ACTIVE IN THE HOUSE WERE A CORDLESS PHONE, TWO CELL PHONES, AND A WIFI ROUTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122156August 24, 2018
ELECTRICAL SYSTEM
I BOUGHT A 2016 EDGE TITANIUM LAST YEAR. THE WRENCH ENGINE LIGHT CAME ON THIS WEEK. WHEN I TOOK THE EDGE TO THE DEALER, THE FIRST THING THE DEALERSHIP DID WAS LOOK INTO THE ENGINE COMPARTMENT AND EXPLAINED THAT MY WIRES AND SENSORS WERE CHEWED BY RABBITS OR MICE. I LEARNED THE ELECTRICAL WIRING SYSTEM IS SOY BASED. I ASKED IF THE DEALER COULD REPLACE THE WIRES AND SENSORS WITH NON-SOY PRODUCTS AND WAS TOLD FORD DOES NOT MAKE A NON-SOY BASED WIRING SYSTEM. I LIVE IN COLORADO AND WE USE OUR VEHICLES OUT SIDE FOR CAMPING, VACATIONS, AND DRIVING. ANIMALS APPARENTLY LOVE SOY. THERE ARE PLENTY OF OPPORTUNITIES FOR ANIMALS TO DESTROY WIRING SYSTEMS WHERE I LIVE. THIS COST ME $1,050. THIS ALSO HAPPENED TO MY BROTHER WHO LIVES IN MISSOURI. HE HAD A 2016 FORD FUSION. IT WAS PARKED IN HIS DRIVEWAY 4 WEEKS. HE COULD NOT START HIS CAR AND HAD IT TOWED TO HIS DEALERSHIP. HE WAS INFORMED HE HAD TO HAVE HIS ELECTRICAL WIRING AND SENSORS REPLACED, WHICH COST HIM $2,000. THIS NEVER HAPPENED TO ME BEFORE, OR MY BROTHER, AND I HAVE PURCHASED FORDS SINCE THE 1970S. I FEEL FORD SHOULD OFFER THE OPTION TO REPLACE THESE DEFECTIVE WIRING SYSTEMS WITH A NON-SOY PRODUCT AND REIMBURSE US FOR THIS DAMAGE. WHEN THE DEALERSHIP IS DONE WITH THE REPAIR, I WILL BE HAPPY TO PROVIDE THE REPAIR BILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121941August 23, 2018
UNKNOWN OR OTHER
THE FRONT SUNROOF ON MY FORD EDGE 2016 CRACKED FOR NO REASON. DOES NOT APPEAR TO HAVE BEEN HIT BY ANY OBJECT. HAS WAVY CRACK WHICH STARTS ON FRONT DRIVER SIDE CORNER AND RUNS BACKWARD. I OPENED THE INSIDE COVER WHILE PARKED ON A CITY STREET AND NOTICED THE CRACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110647July 10, 2018
SERVICE BRAKES
MY BRAKES WERE SEVERED FROM INSIDE THE ENGINE. I HAD NO BRAKES DRIVING AND I AM IN SALES AND DRIVE FOR A LIVING. THEY TOLD ME IT COULD HAPPEN AGAIN SINCE THERE ARE 4 HOSES TOTAL AND ONLY ONE WAS REPAIRED I COASTED INTO THE GOODYEAR IN TUSTIN, CA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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