Ford Edge Complaints (2016)

926 consumer complaints on file.

#11465423May 20, 2022
AIR BAGS
The contact owns a 2016 Ford Edge. The contact stated that the air bag in the steering wheel would suddenly detach causing the air bag to fall from the housing. The contact had to manually install the air bag into the housing. The contact stated that the failure recurred while turning the steering wheel. The dealer had not been contacted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 84,000. The dealer was contacted and fixed the issue at no cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464046May 10, 2022
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact's wife owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463710May 7, 2022
ENGINE
Not having the vehicle for that long, I came across the check engine light that went off. The code that mechanics pulled was a misfire in a cylinder. I thought this would be an easy fix of spark plugs and plug wires. This was not the case. I spent $200 at a mechanic shop that said it was a fuel injector problem. This did not fix it because they would clear the code and it came back. They did further research and found out there is a Technical service bulletin report. TSB 19-2346. I took it to Ford and they gave me the print up of what needed to be repaired. Cost over six thousand dollars to repair. I was wondering why I had to buy coolant at one point as the level would drop. It was leaking into the cylinder. I would get the white smoke coming from my exhaust as well. My safety issue was that it would overheat and possibly catch fire from other cases I heard. The dealership confirmed the issue and they are well aware of the problem since 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463638May 6, 2022
UNKNOWN OR OTHER
EVAP purge valve failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463452May 5, 2022
STEERING
The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the power steering assist and hill start assist warning lights illuminated. After the warning lights illuminated, excessive force was needed to steer the vehicle. The contact had taken the vehicle to a dealer where she informed the dealer of NHTSA Campaign Number: 19V632000 (Steering) however, the vehicle was not included in the recall. A diagnostic test was performed and she was informed that the steering gear was defective and needed to be replaced. The manufacturer was then notified of the failure and informed her that her vehicle was no longer under warranty. The contact was then referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463073May 2, 2022
WHEELS
Went to Costco to have my tires rotated. They advised that my lug nuts were swollen and could not be removed with the tools they had. They suggested buying after market lug nuts as this was a known issue with Ford lug nuts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462588April 28, 2022
ENGINE
The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, the vehicle failed to start smoothly and started rough. The check engine warning light illuminated. The contact stated that the failure occurred intermittently. The vehicle was taken to an independent mechanic who informed the contact that they could not replicate the failure. However, upon opening the hood, the independent mechanic diagnosed that the spark plugs were corroded, the engine block was fractured and leaking antifreeze, causing damage to the engine. The independent mechanic diagnosed that the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and confirmed the diagnostic test result. The contact referenced Ford Technical Service Bulletin Number: 19-2346. The manufacturer was notified of the failure and referred the contact to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 79,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460382April 11, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated while driving approximately 15 MPH, the vehicle stalled. The check engine warning light illuminated on the instrument panel. The contact took the vehicle to the local dealer who diagnosed with a faulty ignition coil and an unknown fluid leak. The vehicle was not repaired; however, the mechanic reset an unstated module. The manufacturer was not notified of the failure. The approximate failure mileage was 94,492.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460264April 9, 2022
POWER TRAIN
The power transfer unit cracked. It will cost $2200 plus the cost of the tow truck and a rental car for 7 days. We got very lucky that my son was driving at a low speed and was able to stop. This failure could’ve caused a major accident and resulted in his death had it happened just a few minutes earlier.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460092April 7, 2022
ENGINE AND ENGINE COOLING
I had a engine warning light come on so I knew about the one recall for brake lines so I took my vehicle to a Ford dealership in Murfreesboro to fix the recall and to find out why the engine warning light came on, so they gave me a ride home. They asked me to leave my vehicle so these 2 things could be completed and checked out. 2 days had gone by and they finally call to tell me, my car was ready so I got a ride to the dealership to find out what was going on! One of the employees said recall was completed but he said my engine would need to be replaced, because coolant was coming through a cylinder and going into my engine and it would cost me $8,700.00 to fix!! Now mind you I have only had my car for 2 yrs! I’m disabled and need my car for my doctors appointments! I’m still paying on my car and I have to carry full coverage insurance because it’s financed!! So he told me I could mess my vehicle up further if I continue to drive it this way, so the vehicle is sitting in front of our house and I have not driven it since! My complaint # 1145819! I’m widowed so I have to rely on my children to take me where I need to go, which is a big inconvenience for us all! My sister had the same EXACT problem with her 2016 Escape and it was recalled, why not my 2016 Edge, it’s doing the EXACT same thing just different models! Please help me I’m paying on my auto which is financed and full coverage insurance on a vehicle that doesn’t run!! I need my vehicle very badly, can we trade vehicles? Or I’ll be happy if you can just fix the problem, they will have to tow it though because it’s not running now!! It has over 100,000 PLEASE, PLEASE, PLEASE HELP ME! I’m disabled, widowed, and on a fixed income so please have MERCY on me!!! I can’t deal with anymore disappointments!! My phone is set up to not answer any calls not in my contacts, so please leave a message and I’ll call you right back! PLEASE HELP ME!!! Can you possibly make an exception, because of my predicament???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459809April 6, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. There was white smoke emerging from the exhaust. The contact stated that the engine was making a whining sound. The vehicle was taken to an independent mechanic and the contact was informed there was coolant in the cylinder. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted but no further assistance was provided. The approximate failure mileage was 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459657April 5, 2022
STEERING
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 45 MPH, the power steering assist failed, causing the steering wheel to be difficult to maneuver. The power steering assist warning message was displayed. The contact pulled over several times and restarted the vehicle to correct the failure. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459617April 4, 2022
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
5 days after front brake hose replacement due to rupture and subsequent replacement by Petrus Ford in Stuttgart, AR after finding out about recall, rear passenger side brake hose ruptured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459326April 2, 2022
ENGINE, POWER TRAIN
I am submitting this complaint due to concerns that others might start having the same issues that I am experiencing. My Ford Edge 2016 with just a little over 58,000 miles has a Timing Cover Oil Seal (MTCS), a Transfer Case Input Shaft Seal (FTCI), and the Axle Seal (FRAS) leaking. This is very sad that a vehicle with this few of miles has all these issues already. I am sure my Edge is not the only one having these issues. This vehicle does even leave hardball roads nor does it drove hard. I can't image what it would be like if I was rough on my vehicles. Jason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459197April 1, 2022
WHEELS
Lug nut swelling dealer said not under warranty Costco said common complaint please consider recall. I have to spend a couple hundred bucks to get fixed. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458132March 24, 2022
SERVICE BRAKES
Unable to get parts/repair for NHTSA Safety Recall 20V-469 - since May 2021. Even tried calling the Ford Customer Relationship Center and was placed on hold for 30 min and then it disconnected. I would like for the part to be shipped directly to Long Lewis Ford of Hoover, AL in c/o of my name and vehicle, so they will call me when it arrives and I can come in to get replaced. Every time I call they don't have parts, as they only get a few at a time and are already spoken for. I am frustrated to keep calling and taking time to get this safety recall fixed on my own behalf. I would appreciate your help. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458191March 24, 2022
ENGINE
The contact owns a 2016 Ford Edge. The contact stated while driving 45 MPH, the check engine warning light illuminated. The vehicle was driven to the dealer to be diagnosed. The contact was informed that there was coolant leaking into the cylinder head and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456709March 14, 2022
WHEELS
I purchased this vehicle used from a dealership and I have had it for six months and now I was going to replace the break shoes front and back. Now the problem came when I tried to remove the lug nuts and I could not! Ford decided to put metal caps over all lug nuts and failed to tell the customers that they can not get them off with the standard equipment given by factory. There is no lug wrench or socket that will fit the lug nuts with the caps on them. Here is the “rub” I called the dealership and the service technician said “ to get a oversized socket and bang it on and then remove each lug nut , then replace all of them with new ones without the caps on them.” WOW. Ford has to know that this is a issue everyone that owns one has the same issue. Now imagine getting a flat on the interstate with the family at 1:30am.Now you would have to have the vehicle towed and find a ride at 1:30am. Now that would be a 15 minute job if Ford would do a recall and replace all of these ignorant lug nuts. Wow what a waste of time and money. I don’t know maybe Ford did not want the customers to remove the wheels never. Please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455681March 8, 2022
ENGINE
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed or idling, the vehicle would vibrate and shake. The check engine warning light was illuminated. The vehicle was taken to the dealer and diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN and directed the contact to file a complaint with the NHTSA. The contact related the failure to TSB Number: 19-2208. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454834March 2, 2022
ENGINE
Coolant leaking into combustion chamber causes check engine light to come on. Dealer says requires a new engine. Is so prevalent they told me what was wrong before even looking at it. Ford refuses to do a recall and fix the issue. Instead, they charge you for repair. Warranty expired 1 month prior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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