Ford Edge Complaints (2015)

731 consumer complaints on file.

#11544004September 12, 2023
WHEELS
I own a 2015 Ford Edge 4 door SEL with 76k miles which I purchased in 2017 as the second owner. The dealership sold me 5 new lug nuts due to swollen original lug nuts. One lug nut cap were damaged during routine removal to replace an 8 yr old failing tire pressure sensor. I was told the lugs were swollen and had to be replaced. This seemed OBSURD. I researched this to find out that the OBSURDITY was that Ford Motor Company had been sued about this and it is a known defect of Ford vehicles. Quietly known. I am submitting this complaint because of the defective lug nuts that are a known issue, and could have been replaced at the dealership from the very first oil change or routine maintenance appointment. These defective parts routinely strand motorists or cause unnecessary excess costs to the owners when the actual fix is far less than $1 for each. when the entire vehicle uses only 20, this is negligence on the part of Ford Motor company. As a consumer on a fixed income, who purchased the bumper to bumper warranty from Ford, the neglected $20 fix of MY vehicle has cost me over $75 so far, and if the dealership (an extension of Ford Motor Company) has their way, they are happy to charge me that for my 3 remaining tires. A total consumer burden of $300 (per the dealership pricing) for a $20 fix by the manufacturer. All becuase the know problem causes a financial burden and not enough consumers have actually had physical or catestrophic accidents,... yet. A RECALL is REQUIRED. If not, there should be a required reimbursement to ALL consumers who are forced to replace the defective parts. The reimbursement should be that the dealerships seek reimbursement, and that the consumers receive the replacements free of charge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543274September 7, 2023
POWER TRAIN
The contact owns a 2015 Ford Edge. The contact stated while driving approximately 65 MPH, there was an abnormal rattling sound coming from underneath the floorboard. The contact stated that the vehicle stalled. The contact pulled off the roadway. The contact stated that no warning light was illuminated. The contact had the vehicle towed to a dealer, where it was diagnosed and determined that the transmission flex plate had fractured and needed to be replaced. The vehicle had been repaired. The manufacturer had been informed of the failure. The contact later took the vehicle to the local dealer and was notified of Customer Satisfaction Program: 22N12 - Rattle Noise at the Transmission Bellhousing Area – Flex plate Cracks, associated to his VIN; however, the vehicle was no longer covered under the warranty or mileage extensions. The failure mileage was approximately 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542060September 1, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2015 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle hesitated, and lost motive power. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had caused damage to cylinder #1. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541591August 30, 2023
WHEELS
I have had to replace three tire pressure sensors in the past six months. Mileage is about 130,000 and do not understand why the sensors are all failing about the same time. $80 to replace peach sensor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540378August 23, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2015 Ford Edge. The contact stated while driving 40 MPH, the engine power was reduced, and the vehicle failed to accelerate as needed. The engine power reduced, and lower engine temperature messages were displayed. The vehicle was towed to the dealer. The vehicle was diagnosed by the dealer and confirmed that coolant had leaked into the cylinder. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall. The failure mileage was approximately 65,000. The contact is asking, if we choose to get a loan to replace our engine for approximately $6600, would we be reimbursed if there is a recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540426August 23, 2023
ENGINE, ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP
Faulty water pump leak which is extremely expensive to repair due to manufacturer encasing it inside the timing belt chain. I cannot afford a $5K repair for something that should be extremely more affordable due to Ford’s scheme to acquire more money to repair. Standard mechanics cannot complete tasks due to the severity of the job as well as specialized tools required including lifting the car. These water pump, according to what I was informed was designed to last at least 150K miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540152August 22, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2015 Ford Edge. The contact stated that the check engine warning light illuminated at vehicle start-up. The contact took the vehicle to an independent mechanic and the mechanic diagnosed a misfire in cylinder #4 due to coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 67,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539445August 18, 2023
ENGINE
The contact owns a 2015 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who informed the contact that there was coolant intrusion into a cylinder and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539017August 16, 2023
ENGINE
Engine has been shaking/misfiring and white smoke coming from Exhaust. Took it to ford and they said it was a coolant intrusion problem on the first cylinder. Learned there is a design flaw in Fords eco boost engines. There is currently a class action lawsuit with Ford. Was told by Ford that a new engine is needed. Approximately $9,000 for repair
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538694August 15, 2023
POWER TRAIN
The contact owns a 2015 Ford Edge. The contact stated while driving 6 MPH, the contact heard an abnormal sound, and the vehicle started jerking while attempting to accelerate. The contact stated that the failure seemed like the brake pedal was being depressed while accelerating. The vehicle was towed back to the residence. The vehicle was then taken to an independent mechanic and was diagnosed with transmission failure. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535678August 1, 2023
ENGINE
engine miss fire code and loss of coolant
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535006July 28, 2023
ENGINE
The motor is leaking coolant into the cylinders. This affects engine performance and drivability. Coolant has to be added every day. This is a known issue with this motor in other ford vehicles but my vehicle is not included but exhibits the same issues as the other vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534769July 27, 2023
ENGINE
Had to replace the entire engine with only 65,000 miles on it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533676July 21, 2023
UNKNOWN OR OTHER, ENGINE
Our vehicle was making very loud noises and the cooling fan kept running. We took the car to the Ford Dealership as it has some recalls that needed to be fixed and we needed some general maintenance performed. The dealer let us know that the water pump had a crack and needed to be repaired immediately. I looked online and it appears that this is a known issues with Ford vehicles. This was a very costly repair because they had to take out the engine to be able to reach the water pump. We were advised that if this was not repaired the leak could reach the engine and cause total failure. This amounted to $3166.71 for labor and parts. https://topclassactions.com/lawsuit-settlements/lawsuit-news/ford-class-action-lawsuit-and-settlement-news/ford-class-action-alleges-vehicles-contain-defective-water-pumps/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533548July 20, 2023
ENGINE, FUEL/PROPULSION SYSTEM
I own a 2015 sport edge that got serviced from the dealership at the beginning of the year 2023 for a rattling noice, loss of power, and a shut off problem while been operated on the highway. Expenses where paid out of pocket twice for the same reasons but now in July 2023 I received a recall letter 22N12 about this problem and after getting another diagnosis from the dealership I've been advised that a new engine is needed and that ford will not cover any expenses even after the recall 22N12 stating that the problems I'm having with my car are the same diagnosis the dealership gave me months ago but now this recall for some reason is not available even thou is was a manufacturer issue. Thanks but this issue put my family at risk multiple times while operating the vehicle after a recall was created and never fixed by ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533179July 19, 2023
ENGINE
The contact owns a 2015 Ford Edge. The contact stated that while driving at an undisclosed speed, an overheat message was displayed. The contact pulled over to the side of the road. Upon inspection, the contact noticed that the coolant reservoir was empty. The contact added more coolant and restarted the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532916July 18, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2015 Ford Edge. The contact stated while driving at highway speeds, the engine temperature gauge indicated that the engine was overheating with the check engine warning light illuminated. After adding coolant there was white smoke coming from the exhaust tips. The vehicle was taken to the local dealer who diagnosed that the coolant had leaked into cylinder #1. The contact was informed that the engine long block needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530844July 7, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2015 Ford Edge. The contact stated that an excessive amount of coolant was leaking from the engine. The vehicle was taken to an independent mechanic where the mechanic discovered a white, milky residue on the oil cap. A code reader was used which determined that coolant had leaked into cylinder #3. The contact was informed that the head gasket needed to be replaced. The mechanic notified the dealer and was informed that there were no recalls on the vehicle. The contact called the dealer who claimed to have no knowledge or record of a conversation about the vehicle. The manufacturer was then notified of the failure, and the contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530964July 7, 2023
ENGINE
The contact owns a 2015 Ford Edge. The contact stated that when she started the vehicle, she heard an abnormal sound and the check engine light illuminated. The contact was able to drive the vehicle. The vehicle was taken to the dealer and diagnosed with coolant intrusion into the cylinders. The contact was informed that the engine needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,157.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530072July 3, 2023
ENGINE
My car overheated due to a problem with the ECOBOOST engine known by Ford where coolant leaked into the 4th cylinder of my engine. My mechanic used a product called Blue Devil which somewhat improved the leak but has recommended that my engine be replaced however I do not have the resources due to my disability which I am drawing disability benefits from Social Security since 2017 and also being widowed in February 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Edge